Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,668 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a second battery for our power chair on line. It arrived quickly but after one use the battery failed. Mobility smart arranged for the battery to be collected and once they found the fault offered a full refund, including postage or a replacement battery.”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback, June Buxton. We are very sorry that the first battery didn't meet our usual high standards, but we are glad we could resolve the issue quickly for you. We believe that how a company handles a problem is just as important as the sale itself. Whether you chose the replacement or the refund, we are pleased we could make the process stress-free for you. Thank you for your patience and for shopping with Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“What a great Company to purchase from. Their website was very easy to use, customer service excellent and quickly delivery as promised!”

Helpful Report

Posted 4 months ago

Thank you for such a kind review! We are so pleased to hear that you enjoyed using our website and found our customer service to be excellent. Delivering your order "as promised" is a top priority for us, so we’re delighted we hit the mark. Thank you for choosing Mobility Smart—we hope to be of service to you again! Thanks From The Mobility Smart Team

Posted 4 months ago

“Surprised to receive my purchase of a commode so fast and efficient service Quality his superb i love it thank you .”

Helpful Report

Posted 4 months ago

Thank you for the lovely review, Judith Maddox! We are so pleased that we could surprise you with our fast and efficient service. We know that when you need a piece of equipment, you often need it right away, so we make speedy delivery a top priority. It’s wonderful to hear that you find the quality to be superb—thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“I recently purchased a kettle that is a good send, after having a stroke I lost mobility in my right hand so couldn't lift a kettle for tea and had to wait for someone to make me one. Now I have the ability to do my own, I would highly recommend this product”

Helpful Report

Posted 4 months ago

Thank you so much for sharing your story, Brenda Mercer. We are truly touched to hear how much of a difference the kettle has made to your daily life. Restoring that bit of independence—being able to make your own cup of tea whenever you like—is exactly why we do what we do. We are so glad we could help, and we really appreciate your high recommendation. Thanks From The Mobility Smart Team

Posted 4 months ago

“Item arrived after 7 days from dispatch. This being a 24 hr delivery ? Dreadful.”

Helpful Report

Posted 4 months ago

Dear Alan, We are sorry to hear you’re disappointed with the delivery timeframe. However, we would like to clarify the timeline of your order to provide some context: Order Date: Your order was placed on Sunday. Dispatch Date: We processed and shipped your item first thing Monday morning. Courier Performance: While the service used is a 24-hour aim, Royal Mail guidelines allow up to 5 working days for delivery during busy periods. It appears there was a lack of tracking updates from the courier once the parcel left our warehouse, and we understand how frustrating it is to see no movement until the day of delivery. While we have no control over the parcel once it is in the hands of Royal Mail, we always strive to get orders out our door as fast as possible—which, in your case, was the very next working morning. We appreciate your feedback and will continue to monitor our courier partners to ensure the best service possible. Thanks From The Mobility Smart Team

Posted 4 months ago

“My friend was having trouble opening bottles and milk bottles i already have one of these and it's absolutely brilliant so I have bought some more spare one for me and one for my friend and she loves it 😀”

Helpful Report

Posted 4 months ago

Thank you for the lovely review, Deborah Prager! We are so pleased to hear that you’ve shared such a helpful solution with your friend. It’s wonderful to know that something as simple as a bottle opener can make such a difference in daily life. We're glad both you and your friend are finding them "absolutely brilliant"—it's great to hear she loves it! 😀 Thanks From The Mobility Smart Team

Posted 4 months ago

“Great website Excellent communication Fast delivery”

Helpful Report

Posted 4 months ago

Thank you for the review, Colin Archer! We are so pleased to hear that you enjoyed using our website and were happy with our communication and fast delivery. We work hard to ensure the process is as smooth as possible from start to finish, so your feedback is greatly appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Fantastic from ordering until delivery good contact (have used careco before but no more !!!! ) you have a convert .A* from me Robert”

Helpful Report

Posted 4 months ago

Thank you for the incredible review, Robert! We are absolutely delighted to hear that you’ve had such a fantastic experience with us from start to finish. We take great pride in our customer contact and delivery speed, so it’s wonderful to know we’ve earned your trust. Welcome to the Mobility Smart family—we are thrilled to have you as a new convert and look forward to looking after you for years to come! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very happy with buying from MOBILITY SMART the item is very well made and the purchasing experience was easy and quick,delivery also fast.Thank You”

Helpful Report

Posted 4 months ago

Thank you for the glowing review! We are delighted to hear that you are very happy with your purchase and that you found the item to be well-made. We strive to make the purchasing experience as easy and quick as possible, so it’s great to know we hit the mark for you. We appreciate your support and hope to see you again soon! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service, prompt delivery and quality product.”

Helpful Report

Posted 4 months ago

Thank you for the review, Mike Jones! We are so pleased to hear that you experienced excellent service and received your order promptly. We take great pride in ensuring our customers get quality products without the wait. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“I have been very pleased with the dark pants, they give me more confident than the transparent type.”

Helpful Report

Posted 4 months ago

Thank you for the lovely feedback, Shann Madsen! We are so pleased to hear that you are happy with your purchase. It is wonderful to know that the dark pants have given you more confidence; we always strive to provide products that help our customers feel their best. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“My package arrived in a timely manner and was as described. I would use this company again.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are so pleased to hear that your package arrived in a timely manner and was exactly as described. Reliability is our top priority, and knowing that you would choose to use Mobility Smart again is the best compliment we could receive. We look forward to being of service to you in the future! Thanks From The Mobility Smart Team

Posted 4 months ago

“The ordering process was very easy, the website is well laid out, easy to use with a good range of products. Once ordered the product was delivered within two days, in a large sturdy cardboard box which ensured its safe and undamaged delivery. I'm very pleased with Mobility Smart and will use them in future.”

Helpful Report

Posted 4 months ago

Thank you for such a detailed and thoughtful review, David Tadd! We are so pleased to hear that you found our website easy to navigate and enjoyed our range of products. We take great care in our packaging to ensure everything arrives in perfect condition, so it’s wonderful to know the sturdy boxing did its job! We’re delighted to have earned your trust for future orders. Thanks From The Mobility Smart Team

Posted 4 months ago

“Bought an inner tube for my wifes mobility scooter excellent product fair price excellent communication quick delivery thank you will definitely deal with this supplier again”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Kenneth Loughran! We are so pleased to hear that we could help you get your wife’s mobility scooter back in action with a new inner tube. We strive to offer excellent products at a fair price, and it’s great to know you appreciated our communication and quick delivery. We look forward to being your go-to supplier in the future! Thanks From The Mobility Smart Team

Posted 4 months ago

“Kept updated throughout placing the order to delivery.”

Helpful Report

Posted 4 months ago

Thank you for the feedback, Paul Hodgson! We are so pleased to hear that you felt well-informed throughout the process. We make it a priority to provide regular updates from the moment an order is placed until it reaches your door, as we know how important it is to track your delivery. We appreciate your support! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very easy to order, excellent communications from ordering through to delivery and excellent product.”

Helpful Report

Posted 4 months ago

Thank you for the glowing review, Paul May! We are so pleased to hear that you found the ordering process easy and were kept well-informed throughout. We believe that excellent communication is key to a stress-free experience, from the moment you click buy until the product arrives at your door. We’re delighted that you’re happy with your purchase! Thanks From The Mobility Smart Team

Posted 4 months ago

“Still waiting for item to be delivered by dhl they should hv been here 3 days ago excuses excuses so poor service indeed”

Helpful Report

Posted 4 months ago

Hi Anthony, I am incredibly sorry for the delay and the frustration this has caused. We looked into this with DHL immediately, and it appears the courier was unable to locate your address because the specific house name did not populate in their postcode finder system. Because the delivery could not be completed, the item is now being returned to our warehouse. We will be issuing a full refund to your original payment method immediately. We appreciate your patience while we get this sorted, and we'll be looking into our address validation process to ensure this doesn't happen again. Best regards,

Posted 4 months ago

“Always excellent products and a 1st Class Customer Service.”

Helpful Report

Posted 4 months ago

Thank you for the wonderful feedback, Davina Cullen! We are so pleased to hear that we have consistently met your expectations with both our products and our team. We strive to provide 1st Class Customer Service every single time, so hearing the word "always" is the best compliment we could receive. Thank you for your continued support! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service with prompt delivery of a great quality product. Well done”

Helpful Report

Posted 4 months ago

Thank you for the review, Ray Gibbons! We are so pleased to hear that you experienced excellent service and were happy with the quality of your product. We take great pride in our prompt delivery times, so it is wonderful to receive a "well done" from a satisfied customer. We appreciate your support! Thanks From The Mobility Smart Team

Posted 4 months ago

“My order was promptly dispatched and arrived within days”

Helpful Report

Posted 4 months ago

Thank you for the review, Bridget Connelly! We are so pleased to hear that your order was promptly dispatched and reached you so quickly. We know that our customers often need their items right away, so we make it a priority to get orders out the door and delivered within days. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,668 reviews