Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,312 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and efficient service. The product does what it should do.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are pleased to hear that you experienced a prompt and efficient service from us. It is great to know that the product does what it should do and meets your expectations. We aim to provide reliable items alongside a smooth delivery process! Thanks From The Mobility Smart Team

Posted 3 months ago

“This was the second purchase of the same product. Easy to order; affordable and arrived very quickly. Would use Mobility Smart again.”

Helpful Report

Posted 3 months ago

Thank you for your review, Heather Proctor! We are delighted to hear that this was your second purchase of the same product. It is wonderful to know you found it easy to order, affordable, and that it arrived very quickly. Knowing that you would use Mobility Smart again is the best feedback we could receive! Thanks From The Mobility Smart Team

Posted 3 months ago

“Good product at a good price.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that you found a good product at a good price. We strive to offer our customers the best possible value and quality, so we truly appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“Prompt delivery and product as advertised. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that you experienced a prompt delivery and that the product was exactly as advertised. We aim for total accuracy and efficiency with every order, so we truly appreciate your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“I ordered a dynamometer from Mobility Smart. The price was good and the item shipped promptly. However, I have deducted one star because the instruction booklet that shipped with it was printed so small that I had to wear reading glasses OVER my contact lenses to read it. I was unable to find an electronic version online. I appreciate Mobility Smart probably just send what the manufacturer provides, but as a company focussed on mobility and accessibility I would expect them to be more aware of this serious issue.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Neil Forster. We are glad the price and delivery speed met your expectations, but we sincerely apologize for the difficulty you had with the instruction booklet. As a company dedicated to accessibility, we completely agree that instructions should be easy to read. While these are supplied by the manufacturer, we hear your concerns and will look into providing larger-print or digital versions on our website to ensure this isn't an issue for future customers. We appreciate you bringing this to our attention! Thanks From The Mobility Smart Team

Posted 3 months ago

“The item was as described and has proved a very useful tool.”

Helpful Report

Posted 3 months ago

Thank you for your review, Alan Bressington! We are pleased to hear that your item was exactly as described. It is great to know that it has already proved to be a very useful tool for you. We aim to provide practical products that make a difference, so we truly appreciate your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“Great quick service.Hand rails look very good and sturdy”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear that you experienced a great quick service. It is fantastic to know that you are happy with the look and feel of your hand rails and that they are very good and sturdy. We aim to provide high-quality products that our customers can rely on! Thanks From The Mobility Smart Team

Posted 3 months ago

“My bed rail arrived as promised, now installed and a great aid in getting out of bed due to Parkinsons!, thank you”

Helpful Report

Posted 3 months ago

Thank you for your lovely review, Vivienne Stuart! We are so pleased to hear that your bed rail arrived exactly as promised. Most importantly, we are delighted that it is proving to be such a great aid in helping you get out of bed. We aim to provide products that make a real difference to our customers' daily lives, and your feedback means a lot to us! Thanks From The Mobility Smart Team

Posted 3 months ago

“Website easy to use and order. Super fast delivery. Wasn't expecting to get it as quick as it ordered between Christmas and New Year. Good Comms every step from ordering to shipping. Many thanks”

Helpful Report

Posted 3 months ago

Thank you so much for your kind review! We are thrilled to hear that you found our website easy to use and were impressed with our delivery speed. We are especially glad we could get your order to you so quickly between Christmas and New Year! We always strive to provide good comms every step of the way, and we truly appreciate your support. Thanks From The Mobility Smart Team

Posted 3 months ago

Helpful Report

Posted 3 months ago

Thank you so much for your kind review! We are thrilled to hear that you found our website easy to navigate and were impressed with our delivery speed during the busy festive period. > We always strive to keep our customers informed every step of the way, and we truly appreciate your support! Thanks From The Mobility Smart Team

Posted 3 months ago

“Three wheel walker: Delivered by courier quite promptly. However, the packing was poor, with inadequate taping of package bottom.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Keith Jermyn. We are glad to hear that your three wheel walker was delivered promptly by our courier. However, we are very sorry to hear that the packaging was not up to our usual standards. We take great care in how our items are sent out, so we will be passing your comments along to our warehouse team to ensure this is improved. We hope you are happy with the walker itself! Thanks From The Mobility Smart Team

Posted 3 months ago

“The product is good, but only 3 stars given as the instruction leaflet print is so small it is very difficult to read. especially the chart.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback with us. We are so glad to hear that you find the product itself to be good! However, we are very sorry for the frustration caused by the small print on the instruction leaflet and the chart. We want our products to be accessible and easy to use for everyone, so we appreciate you pointing this out. Please know that we have passed your feedback directly to the manufacturer to look into improving the readability and layout of the instructions for future batches. Thanks From The Mobility Smart Team

Posted 3 months ago

“Very good service”

Helpful Report

Posted 3 months ago

Thank you for your review, Joan Hawkins! We are delighted to hear that you received very good service from our team. We strive to provide a positive experience for all our customers, so we truly appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“I was disappointed by the large price to return. It was double your express rate for delivery.”

Helpful Report

Posted 3 months ago

Hi Janet, thank you for your feedback. I’m truly sorry the return shipping cost was a disappointment. To be transparent, these rates are set directly by DHL based on weight and distance, and we don't add any surcharges to those fees. We provide the labels as a convenience, but you are always more than welcome to arrange your own collection with a carrier of your choice if you can find a more competitive rate. We appreciate your business and hope to serve you again! Thanks From The Mobility Smart Team

Posted 3 months ago

“Delighted. Brilliant item, love the look and it is much lighter than my previous one. Love the design and colour, all in all. 5*”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Nicole Middleton! We are delighted to hear that you are so happy with your purchase. It’s great to know that you love the design and colour, and that the lighter weight is making a positive difference compared to your previous model. We aim to provide items that are both stylish and practical! Thanks From The Mobility Smart Team

Posted 3 months ago

“Easy to order”

Helpful Report

Posted 3 months ago

Thank you for your review, Rubina Fazal! We are so pleased to hear that you found it Easy to order with us. We work hard to make our website as user-friendly as possible, so we truly appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“I had a broken wheel on my wheelchair 2days before Christmas , I rang smart mobility at midday and orderd a new wheel which arrived the filling morning can’t thank them enough for the 1st class service would highly recommend them to anyone .”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, John Ashcroft! We are so pleased we could help you out of a difficult situation. Having a broken wheel 2 days before Christmas is never ideal, so we are thrilled our team could get a replacement to you by the following morning. Thank you for your recommendation and for choosing us for your 1st class service! Thanks From The Mobility Smart Team

Posted 3 months ago

“I would like to thank Mobility smart for the very good service. From the moment I placed the order to the delivery it was a totally perfect service”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We are so pleased to hear that you experienced a totally perfect service from start to finish. We take great pride in ensuring the process from placing the order to delivery is as smooth as possible, and we truly appreciate your kind words and thanks! Thanks From The Mobility Smart Team

Posted 3 months ago

“Stool great, unfortunately too big for my shower. Exchange for smaller model?”

Helpful Report

Posted 3 months ago

Thank you for your review, Joy White! We are glad to hear that you think the stool is great, but we are sorry to hear it didn't quite fit your shower space. While we don't offer direct exchanges, you are more than welcome to return the item for a refund if it is within our returns period. You can then place a new order for the smaller model that better suits your needs. Please feel free to contact our customer service team if you need any help with this! Thanks From The Mobility Smart Team

Posted 3 months ago

“Fantastic device well made and accurate good health extra.”

Helpful Report

Posted 3 months ago

Thank you for your review, Frank Allan! We are delighted to hear that you find your new purchase to be a fantastic device. It is great to know that you are happy with how well made and accurate it is. We aim to provide high-quality items that serve as a good health extra for our customers! Thanks From The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,312 reviews