Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,692 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 29th July 2026

Dave Moore

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will be very handy to use when I get my taps sorted. Applied on taps but the taps were to loose so had no water lol couldn't open the nut after as I'd use the lever on tap to grip to tighten. I live and I learn.”

Helpful Report

Posted 8 months ago

Thank you for this wonderfully honest and funny review! We certainly appreciate the story—that sounds like a frustrating moment when you realized you had "no water lol!" We've all been there with DIY! We're glad you recognize the product "will be very handy to use" for turning the taps once your plumbing is sorted out. We hope you get your taps fixed quickly so you can enjoy the ease of use! Thanks From The Mobility Smart Team

Posted 8 months ago

“Happy with the product I purchased, which was delivered in good time. Thank you.”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We are thrilled to hear you are "Happy with the product purchased" and that it was "delivered in good time." We appreciate your kind "Thank you"! Thanks From The Mobility Smart Team

Posted 8 months ago

“I was pleased with the delivery - the driver offered to take the product wherever I needed it to be. The Mangar Bath lift does a great job”

Helpful Report

Posted 8 months ago

Thank you for this wonderful feedback! We are absolutely thrilled to hear about the delivery driver going above and beyond and "offering to take the product wherever I needed it to be." We are so proud of our team, and we will pass on this praise immediately! We are also delighted that the Mangar Bath lift does a great job for you. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent product keeps bed covers off recovering knee operation and delivery was brilliant just two days .”

Helpful Report

Posted 8 months ago

Thank you so much, Roger Rowden, for this fantastic feedback! We are delighted to hear you found it an "Excellent product." Knowing it safely keeps bed covers off your recovering knee operation is the most important thing. We're also thrilled the delivery was brilliant and arrived in just two days! Thanks From The Mobility Smart Team

Posted 8 months ago

“A good and prompt service”

Helpful Report

Posted 8 months ago

Thank you so much, John Horner, for your wonderful feedback! We are delighted to hear you experienced a "good and prompt service." That efficiency is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 8 months ago

“Phil did a fantastic job selecting my part from the stock shelf , boxing it up and posting it so thanks Phil”

Helpful Report

Posted 8 months ago

Thank you so much, Stephen Gardner, for this brilliant review! We are absolutely thrilled to hear about the fantastic job Phil did. We are so pleased he was meticulous in "selecting my part from the stock shelf," "boxing it up and posting it" with care. We will make sure your generous "thanks, Phil" is passed on to him immediately! Thanks From The Mobility Smart Team

Posted 8 months ago

“Great service all round. Very quick delivery, good communication and exactly the right part. Price was extremely good. Thank you and well done.”

Helpful Report

Posted 8 months ago

Thank you so much for this absolutely brilliant feedback! We're thrilled to hear you had "Great service all round." It's fantastic to know we got you exactly the right part with very quick delivery, good communication, and a price that was extremely good. Thank you and well done right back to you! Thanks From The Mobility Smart Team

Posted 8 months ago

“Very pleased with the delivery & article”

Helpful Report

Posted 8 months ago

Thank you so much, Rosanne Williams, for your great feedback! We are "Very pleased" to hear that you are happy with both the delivery & article. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 8 months ago

“Cannot think of how could have made purchase better,. Thank yoy E G HAMMOND”

Helpful Report

Posted 8 months ago

Thank you so much, E G HAMMOND, for this wonderful feedback! We are absolutely delighted to hear that you "cannot think of how we could have made your purchase better." That is the highest compliment we could ask for! We appreciate your kind words. Thanks From The Mobility Smart Team

Posted 8 months ago

“The watch is very good value except for the strap. I havecalready had to,purchase a new strap as the holding loop snapped”

Helpful Report

Posted 8 months ago

Thank you for sharing your honest feedback, David Monk. We're pleased to hear you found the watch to be "very good value." We are very sorry to hear that the holding loop snapped on the original strap, forcing you to purchase a new strap. That is a product quality failure, and we apologise for the inconvenience and cost. We would like to rectify this. Please contact our customer service team at 0800 567 7222 or contact@mobilitysmart.co.uk with your order details and information regarding the replacement strap, so we can ensure this is logged and resolved for you. Thanks From The Mobility Smart Team

Posted 8 months ago

“I have been a customer of "Mobility Smart" for a number of years now, I always find the web site easy to use, should I need further assistance, help or advce is only a phone call away. The purchases I make are for my wife who is registered disabled, "Mobility is one of the few companys I have found that make it really easy to get the entitled Vat reduction, Thanks to those concerned for a great service!”

Helpful Report

Posted 8 months ago

Thank you so much for this incredible and detailed review! Hearing from a loyal customer of a "number of years now" is the best feedback we can receive. We're thrilled you "always find the website easy to use" ,and that help is "only a phone call away." Your specific praise regarding the VAT reduction means the world to us. We know how crucial that saving is, and we work hard to be one of the "few companies... that make it really easy to get the entitled Vat reduction" for you and your registered disabled wife. "Thanks to those concerned for a great service!" Thanks From The Mobility Smart Team

Posted 8 months ago

“Easily ordered replacement key that arrived promptly”

Helpful Report

Posted 8 months ago

Thank you so much, Angela Harrison, for your great feedback! We're delighted to hear that you easily ordered your replacement key and that it arrived promptly. That speed and convenience are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 8 months ago

“Not for me so parcel not opened hence can't leave true review”

Helpful Report

Posted 8 months ago

Thank you for letting us know, Julie Byott. We understand that sometimes an item isn't the right fit! While we apologise you can't leave a true review, we are here to help make the return process as easy as possible for you. Please visit our website or contact our customer service team if you need any assistance with a refund. Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent customer service. Very helpful, I cannot praise highly enough”

Helpful Report

Posted 8 months ago

Thank you so much, Yvonne May, for this outstanding feedback! We are absolutely thrilled to hear you received "Excellent customer service." We appreciate your high praise and are delighted to know our team was "Very helpful." Your kind words mean a lot to us! Thanks From The Mobility Smart Team

Posted 8 months ago

“Wrong battery sent for our scooter. It should have been a lithium one! So our charger is not compatible. We have borrowed a charger from Modern Mobility locally after getting advice from them. To see if we can use this battery. Otherwise we will have to exchange it. Please contact us need a box to return!”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review and for providing us with this valuable feedback. We sincerely apologise for the inconvenience and confusion regarding the battery you received. We understand your frustration about the battery not being a lithium one, and we want to clarify the product listing to ensure there's no misunderstanding about what was ordered. The item you ordered is advertised as: "Genuine Pride GoGo Mobility Scooter battery box Fitted with 2 high quality sealed lead acid batteries." This product is specifically sold as a Sealed Lead Acid (SLA) battery assembly. If your scooter requires a lithium battery, a Sealed Lead Acid battery will not be compatible with your existing lithium charger, which explains the issue you are having. It appears that you made an error in ordering the incorrect battery chemistry (SLA instead of Lithium) for your specific scooter model's requirements. Next Steps: Return We are happy to assist you with a return for a refund. We will be contacting you directly via the email address on your order shortly to resolve this and ensure you can get the correct battery for your scooter as quickly as possible. Thanks, From The Mobility Smart Team

Posted 8 months ago

“The service l received was second to none ,kept me updated until I received my order, which l am so happy with thank you 😊”

Helpful Report

Posted 8 months ago

Thank you so much, Margaret Kilpatrick, for this wonderful feedback! We are absolutely thrilled to hear that the service you received was "second to none." We're delighted that we kept you updated until your order arrived, and that you are "so happy with" your purchase. Thank you for your kind words! 😊 Thanks From The Mobility Smart Team

Posted 8 months ago

“Quiet a good gadget. It's a bit small for some tablets that won't fit through the hole. Being so small it is slightly fiddly but it does work. Non slip piece on the bottom is good if you are sitting at a table.”

Helpful Report

Posted 8 months ago

Thank you so much, Gillian Russell, for this honest and detailed feedback! We're glad to hear that you found it "Quiet a good gadget" and that the non slip piece works well when you are sitting at a table. We appreciate you letting us know that it is "a bit small for some tablets that won't fit through the hole" and that it is "slightly fiddly." This constructive criticism is vital, and we will share this sizing and design note with our product team immediately for future improvements. Thanks From The Mobility Smart Team

Posted 8 months ago

“Excellent customer service. Excellent product. Item arrived very quickly. Would definitely recommend Mobility Smart.”

Helpful Report

Posted 8 months ago

Thank you so much, Lynda Everett, for this wonderful feedback! We are absolutely thrilled to hear you received "Excellent customer service" and an "Excellent product." We're also delighted that your item arrived very quickly. That perfect combination is what we strive for! We truly appreciate that you "would definitely recommend Mobility Smart." Thanks From The Mobility Smart Team

Posted 8 months ago

“Brilliant service helpful and product is just what it says brilliant”

Helpful Report

Posted 8 months ago

Thank you so much, Anita Bacciochi, for this brilliant feedback! We're thrilled to hear you received "Brilliant service" and found our team "helpful." We are equally delighted that the product is "just what it says" and that you also think it's "brilliant." That accuracy and quality are crucial! Thanks From The Mobility Smart Team

Posted 8 months ago

“Not had reason to use it yet but looks fine”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We're pleased to hear that the item "looks fine" and meets your initial expectations. We hope that when you do have reason to use it, it works perfectly! Thanks From The Mobility Smart Team

Posted 8 months ago

Mobility Smart Limited is rated 4.7 based on 1,692 reviews