Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,341 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, sale went through with no problems, communicated well, delivery time excellent”

Helpful Report

Posted 6 months ago

Hi there, Thank you for leaving such a fantastic 5-star review! We are so pleased to hear you'd call us a "Great company." It's wonderful to know that your whole experience, from the sale going through "with no problems" to our communication and "excellent" delivery time, was so positive. We work hard to make everything as smooth as possible for our customers, so this feedback is brilliant to read. We really appreciate you choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 6 months ago

“Excellent service, prompt delivery - would definately order from this company again - highly recommend.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for this "Excellent" 5-star review! We are delighted to hear you were pleased with our service and "prompt delivery." Our team works hard to get orders out to our customers as quickly as possible. We are so grateful for your high recommendation and thrilled to know you would "definitely order from this company again." We look forward to it! All the best, The Mobility Smart Team

Posted 6 months ago

“Good quality item. Arrived promptly. Would use them again.”

Helpful Report

Posted 6 months ago

Hi Brenda, Thank you so much for your fantastic 5-star review! We are so pleased to hear that you are happy with the "Good quality" of your item and that it "Arrived promptly." Your feedback is wonderful to read, and we're thrilled to know that you would use us again. We look forward to welcoming you back! Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 6 months ago

“Very good service and delivery…”

Helpful Report

Posted 6 months ago

Hi Lucie, Thank you for your 5-star review! We are so pleased to hear you were happy with our "Very good service and delivery." It's fantastic to know we got everything right for you. We appreciate you choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“I placed an order, for a new battery, the part was not in stock, the team informed me that this part would be coming from the USA and would take a few weeks to arrive. I was given the opportunity to cancel the order and use another company, but I decided to stick with MOBILITY SMART, whilst I was waiting the staff kept me informed of progress and delivery date. As a retired wheelchair engineer I am aware of parts taking some time to arrive, so I was happy for the short wait.”

Helpful Report

Posted 6 months ago

Hi Ralph, Thank you so much for taking the time to leave this fantastic and detailed review. Your feedback means a great deal to us, especially coming from someone with your professional background as a retired wheelchair engineer. You know the ins and outs of this industry, so your praise is a huge compliment. We are so pleased to hear that even though the battery had a long lead time from the USA, you were happy with our service. We believe in being honest and proactive, so we're glad our team informed you of the delay, gave you the option to cancel, and then "kept me informed of progress." We genuinely appreciate your patience and your decision to "stick with MOBILITY SMART." It was a pleasure to serve you. All the best, The Mobility Smart Team

Posted 6 months ago

“I bought a replacement shower stool top. It was delivered promptly and the price was very good. Great service.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic 5-star review! We are so glad to hear that you were able to find the replacement shower stool top you needed. It's wonderful to know that it was delivered "promptly" and that you found the price to be "very good." We really appreciate you taking the time to share your feedback and for your kind words about our "Great service." Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“Had a query staff not helpful didn't seem to know their products”

Helpful Report

Posted 6 months ago

Hi Joan, We are genuinely very sorry to read your review and to hear about your recent experience with our team. It is extremely disappointing to learn that when you had a query, you found our staff "not helpful" and felt they "didn't seem to know their products." This is the absolute opposite of the high standard of service and expertise we strive to provide, and we sincerely apologize for the frustration this must have caused you. We have clearly fallen short of your expectations, and ours. We would like to investigate this feedback properly to understand what went wrong and ensure it doesn't happen again. We also want to make sure your original query is answered correctly. If you are willing, we would be very grateful if you could email our customer service team at contact@mobilitysmart.co.uk with a few more details about your query. We want to get this resolved for you. Thank you for your feedback. Sincerely, The Mobility Smart Team

Posted 6 months ago

“Everything went great from ordering to delivery. Spot on time and no problem”

Helpful Report

Posted 6 months ago

Hi Pamela, Thank you so much for this brilliant 5-star review! We are absolutely delighted to hear that everything "went great from ordering to delivery." Our team works hard to make the whole process as smooth as possible, so it's fantastic to know your order was "spot on time" and you had "no problem." We really appreciate you taking the time to let us know. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“They were excellent, when I contacted them with a problem it was sorted to my satisfaction, very quickly.”

Helpful Report

Posted 6 months ago

Hi Christine, Thank you so much for this wonderful 5-star review. We are so pleased to hear that you found our team "excellent." We believe the true test of service is what happens when a problem arises, so we are thrilled to read that your issue was sorted out "to my satisfaction" and "very quickly." We're delighted we could get everything resolved for you promptly. Thanks again for taking the time to share your experience! All the best, The Mobility Smart Team

Posted 6 months ago

“When we managed to find the member of the sales team who understood what we were looking for, we were advised accordingly and bought a mobility scooter to meet our needs. Well pleased.”

Helpful Report

Posted 6 months ago

Hi Robert, Thank you for leaving this fantastic 5-star review. We are so pleased to hear that our team was able to understand exactly what you were looking for and advise you accordingly. We work hard to ensure our staff are knowledgeable, so they can help customers find the perfect product for their specific needs. It's wonderful to know that you bought a scooter that was the right fit and that you are "Well pleased" with your purchase. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“My husband is with Smarty and sings your praises. So far so good. Happy days ahead.”

Helpful Report

Posted 6 months ago

Hi Helen, Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that your husband "sings your praises" and that you are both so happy. We're assuming "Smarty" is a kind nickname for us, and we'll happily take it! We wish you both many "Happy days ahead." All the best, The Mobility Smart Team

Posted 6 months ago

“Very impressed with my overall experience. Easy to order, prompt delivery and product as described on website.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for this wonderful 5-star review! We are so pleased to hear you were "Very impressed" with your overall experience. It's fantastic to get feedback that you found our website "Easy to order," the delivery "prompt," and the product "as described." That is exactly the smooth and reliable service we always aim to provide. We appreciate you taking the time to share your thoughts. All the best, The Mobility Smart Team

Posted 6 months ago

“Unfortunately the product was not good and I found it impossible to use.”

Helpful Report

Posted 6 months ago

Hi Sue, Thank you for taking the time to leave your feedback and 4-star review. We are genuinely very sorry to hear that the product itself was "not good" for you and that you found it "impossible to use." We understand how frustrating it must be when an item doesn't meet your needs. Our goal is always to find the right solution for our customers. We would really like the opportunity to help you with this. If you are open to it, please could you send a quick email to our customer service team at contact@mobilitysmart.co.uk? We would be very happy to discuss the issues you had and see if we can either find you a suitable alternative or arrange a return. We appreciate you letting us know. All the best, The Mobility Smart Team

Posted 6 months ago

“I found my rollator gave me so much more stability it was the knowing i could walk feeling secure. Its a great item. Helps me a lot.”

Helpful Report

Posted 6 months ago

Hi Carol, Thank you for sharing such a lovely review with us. We are absolutely thrilled to hear how much your new rollator is helping you! Your words, "it was the knowing I could walk feeling secure," are so powerful. That feeling of stability and security is exactly what we hope to provide, so it's wonderful to know it's a "great item" that is helping you a lot. We wish you all the very best and many confident walks ahead! Thanks again for choosing Mobility Smart, The Mobility Smart Team

Posted 6 months ago

“Mobility Smart have served me well. Thank you”

Helpful Report

Posted 6 months ago

Thank you, Tanwir Shakir, for your kind feedback! We're so pleased to hear that Mobility Smart has served you well. We appreciate your short and sweet review!

Posted 6 months ago

“I was unhappy with the item I recieved and emailed Mobility Smart. I had no reply and so it's difficult to recommennd a business which does not live up to it's claims.”

Helpful Report

Posted 6 months ago

Hi there, We are extremely sorry to read your review. It is deeply concerning to hear that you were unhappy with your item, and especially that you felt ignored after emailing us. We have immediately checked our systems, and we are so concerned as we have been unable to find any email or call from you in our records. We are so sorry for this, as it seems your message never reached our team, meaning we were never given the opportunity to help. We absolutely want to make this right. We have just sent you a direct email (to the address used for your order) to hopefully get this resolved for you immediately. If you don't see it, please could you contact our Customer Service Team, directly at contact@mobilitysmart.co.uk We are so sorry for this entire situation. Sincerely, The Mobility Smart Team

Posted 6 months ago

“A very good service, fair prices and a rapid delivery, very pleased with my purchase.”

Helpful Report

Posted 6 months ago

Hi Colin, Thank you for leaving us such a fantastic 5-star review! We are delighted to hear that you received "a very good service," found our prices "fair," and were happy with the "rapid delivery." It's wonderful to know that you are "very pleased" with your purchase. We really appreciate you taking the time to share your feedback. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“Mobility scooter got a fault on 2nd time it was used and the company took 4 weeks to send an engineer out only to have sent the wrong part. Another 3 weeks passed before they came to collect the damn thing as I’d had enough of trying to get a scooter my husband could actually use. Would not recommend for one minute”

Helpful Report

Posted 6 months ago

Hi Joanne, Please accept our sincerest and unreserved apologies for the completely unacceptable experience you and your husband have had. We are deeply sorry that your new scooter developed a fault—a clicking wheelbearing—on only its second use. A new product should be absolutely perfect, and we fully appreciate the distress and frustration this caused. The core of the problem, and where we truly failed you, was the service that followed. The 4-week wait for an engineer, only for them to arrive with an incorrect part (which had been sent in error by the manufacturer), is simply not good enough. The further 3-week delay to then get the item collected is also completely unacceptable. We understand entirely why you "had enough" and we are just so sorry that we let you both down so badly. We can confirm that the scooter has been collected and a full refund has been processed. We sincerely hope that you have now been able to find a suitable and reliable scooter for your husband. Sincerely, The Mobility Smart Team

Posted 6 months ago

“The product, a power pack for a wheelchair was fine but it was fitted to my wheelchair incorrectly which made it almost impossible to use. The battery pack was fitted too far back such that I couldnt walk behind, and the power button was fitted on the handle bar the wrong way round. Once the battery pack was moved further towards the centre of the chair and the power button relocated so my right hand thumb could easily reach it, life was easier !”

Helpful Report

Posted 6 months ago

Hi Andrew, Thank you for taking the time to leave this detailed feedback. We are genuinely very sorry to hear that your new power pack was fitted incorrectly when it arrived. That is not the high standard we aim for, and we completely understand how frustrating it must have been to find the battery pack and power button were in the wrong positions, making it almost impossible to use. Please accept our sincerest apologies for this error and the inconvenience it caused. We are very relieved to hear that you were able to get these issues repositioned and that the power pack is now making life easier for you. We are, of course, very sorry that you had to sort this out yourself. Our customer support team is always on hand to resolve any fitting or setup issues immediately, and we would have wanted the opportunity to make this right for you straight away. We appreciate you letting us know, and we will use this feedback to improve our checks. All the best, The Mobility Smart Team

Posted 6 months ago

“Good product, arrived on time , well packed.”

Helpful Report

Posted 6 months ago

Hi Irene, Thank you for your 5-star review! We are so glad to hear that you are happy with your product and that it arrived "on time" and "well packed." Getting the right items to our customers quickly and safely is a top priority, so this is fantastic feedback for our team to read. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

Mobility Smart Limited is rated 4.7 based on 1,341 reviews