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Mobility Smart Limited Reviews

4.7 Rating 1,323 Reviews
93 %
of reviewers recommend Mobility Smart Limited
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 1,323 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Mobility Smart Limited Reviews

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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David Monk
Verified Buyer
“The watch is very good value except for the strap. I havecalready had to,purchase a new strap as the holding loop snapped”
Helpful Report
Posted 4 months ago
Thank you for sharing your honest feedback, David Monk. We're pleased to hear you found the watch to be "very good value." We are very sorry to hear that the holding loop snapped on the original strap, forcing you to purchase a new strap. That is a product quality failure, and we apologise for the inconvenience and cost. We would like to rectify this. Please contact our customer service team at 0800 567 7222 or contact@mobilitysmart.co.uk with your order details and information regarding the replacement strap, so we can ensure this is logged and resolved for you. Thanks From The Mobility Smart Team
Posted 4 months ago
Anonymous
Verified Buyer
“I have been a customer of "Mobility Smart" for a number of years now, I always find the web site easy to use, should I need further assistance, help or advce is only a phone call away. The purchases I make are for my wife who is registered disabled, "Mobility is one of the few companys I have found that make it really easy to get the entitled Vat reduction, Thanks to those concerned for a great service!”
Helpful Report
Posted 5 months ago
Thank you so much for this incredible and detailed review! Hearing from a loyal customer of a "number of years now" is the best feedback we can receive. We're thrilled you "always find the website easy to use" ,and that help is "only a phone call away." Your specific praise regarding the VAT reduction means the world to us. We know how crucial that saving is, and we work hard to be one of the "few companies... that make it really easy to get the entitled Vat reduction" for you and your registered disabled wife. "Thanks to those concerned for a great service!" Thanks From The Mobility Smart Team
Posted 4 months ago
Angela Harrison
Verified Buyer
“Easily ordered replacement key that arrived promptly”
Helpful Report
Posted 5 months ago
Thank you so much, Angela Harrison, for your great feedback! We're delighted to hear that you easily ordered your replacement key and that it arrived promptly. That speed and convenience are exactly what we aim for! Thanks From The Mobility Smart Team
Posted 4 months ago
Julie Byott
Verified Buyer
“Not for me so parcel not opened hence can't leave true review”
Helpful Report
Posted 5 months ago
Thank you for letting us know, Julie Byott. We understand that sometimes an item isn't the right fit! While we apologise you can't leave a true review, we are here to help make the return process as easy as possible for you. Please visit our website or contact our customer service team if you need any assistance with a refund. Thanks From The Mobility Smart Team
Posted 4 months ago
Yvonne May
Verified Buyer
“Excellent customer service. Very helpful, I cannot praise highly enough”
Helpful Report
Posted 5 months ago
Thank you so much, Yvonne May, for this outstanding feedback! We are absolutely thrilled to hear you received "Excellent customer service." We appreciate your high praise and are delighted to know our team was "Very helpful." Your kind words mean a lot to us! Thanks From The Mobility Smart Team
Posted 5 months ago
Margaret Sproat
Verified Buyer
“Wrong battery sent for our scooter. It should have been a lithium one! So our charger is not compatible. We have borrowed a charger from Modern Mobility locally after getting advice from them. To see if we can use this battery. Otherwise we will have to exchange it. Please contact us need a box to return!”
Helpful Report
Posted 5 months ago
Thank you for taking the time to leave a review and for providing us with this valuable feedback. We sincerely apologise for the inconvenience and confusion regarding the battery you received. We understand your frustration about the battery not being a lithium one, and we want to clarify the product listing to ensure there's no misunderstanding about what was ordered. The item you ordered is advertised as: "Genuine Pride GoGo Mobility Scooter battery box Fitted with 2 high quality sealed lead acid batteries." This product is specifically sold as a Sealed Lead Acid (SLA) battery assembly. If your scooter requires a lithium battery, a Sealed Lead Acid battery will not be compatible with your existing lithium charger, which explains the issue you are having. It appears that you made an error in ordering the incorrect battery chemistry (SLA instead of Lithium) for your specific scooter model's requirements. Next Steps: Return We are happy to assist you with a return for a refund. We will be contacting you directly via the email address on your order shortly to resolve this and ensure you can get the correct battery for your scooter as quickly as possible. Thanks, From The Mobility Smart Team
Posted 4 months ago
Margaret Kilpatrick
Verified Buyer
“The service l received was second to none ,kept me updated until I received my order, which l am so happy with thank you 😊”
Helpful Report
Posted 5 months ago
Thank you so much, Margaret Kilpatrick, for this wonderful feedback! We are absolutely thrilled to hear that the service you received was "second to none." We're delighted that we kept you updated until your order arrived, and that you are "so happy with" your purchase. Thank you for your kind words! 😊 Thanks From The Mobility Smart Team
Posted 5 months ago
Gillian Russell
Verified Buyer
“Quiet a good gadget. It's a bit small for some tablets that won't fit through the hole. Being so small it is slightly fiddly but it does work. Non slip piece on the bottom is good if you are sitting at a table.”
Helpful Report
Posted 5 months ago
Thank you so much, Gillian Russell, for this honest and detailed feedback! We're glad to hear that you found it "Quiet a good gadget" and that the non slip piece works well when you are sitting at a table. We appreciate you letting us know that it is "a bit small for some tablets that won't fit through the hole" and that it is "slightly fiddly." This constructive criticism is vital, and we will share this sizing and design note with our product team immediately for future improvements. Thanks From The Mobility Smart Team
Posted 5 months ago
Lynda Everett
Verified Buyer
“Excellent customer service. Excellent product. Item arrived very quickly. Would definitely recommend Mobility Smart.”
Helpful Report
Posted 5 months ago
Thank you so much, Lynda Everett, for this wonderful feedback! We are absolutely thrilled to hear you received "Excellent customer service" and an "Excellent product." We're also delighted that your item arrived very quickly. That perfect combination is what we strive for! We truly appreciate that you "would definitely recommend Mobility Smart." Thanks From The Mobility Smart Team
Posted 5 months ago
Anita Bacciochi
Verified Buyer
“Brilliant service helpful and product is just what it says brilliant”
Helpful Report
Posted 5 months ago
Thank you so much, Anita Bacciochi, for this brilliant feedback! We're thrilled to hear you received "Brilliant service" and found our team "helpful." We are equally delighted that the product is "just what it says" and that you also think it's "brilliant." That accuracy and quality are crucial! Thanks From The Mobility Smart Team
Posted 5 months ago
Anonymous
Verified Buyer
“Not had reason to use it yet but looks fine”
Helpful Report
Posted 5 months ago
Thank you for your feedback! We're pleased to hear that the item "looks fine" and meets your initial expectations. We hope that when you do have reason to use it, it works perfectly! Thanks From The Mobility Smart Team
Posted 5 months ago
Anonymous
Verified Buyer
“Quality handrail with extra grips spaced out along its length this feature is very useful as we are using it horizontally. Fixing screws unseen with snap in cover.”
Helpful Report
Posted 5 months ago
Thank you for this excellent and detailed review! We're thrilled to hear you find it a "Quality handrail" that works so well for you. We are especially pleased you highlighted the "extra grips spaced out along its length" for horizontal use—that feature is designed for maximum support, and we're glad it's "very useful"! It's also great to know the design details are appreciated, like the "Fixing screws unseen with snap in cover." Thanks From The Mobility Smart Team
Posted 5 months ago
Lynne Barrett
Verified Buyer
“Easy to find products and order. Very quick delivery, well packaged and goods as described. I would recommend this company”
Helpful Report
Posted 5 months ago
Thank you so much for this excellent feedback! We are thrilled to hear you found the process "Easy to find products and order." It's fantastic to know you also experienced "Very quick delivery," that your order was well packaged, and the goods [were] as described. We truly appreciate your high recommendation! Thanks From The Mobility Smart Team
Posted 5 months ago
Christopher Noble
Verified Buyer
“Great price for a great product and delivered very quickly.”
Helpful Report
Posted 5 months ago
Thank you so much, Christopher Noble, for your fantastic feedback! We are thrilled to hear you received a "Great price for a great product." That perfect combination of quality and value is exactly what we aim for, and we're delighted it was delivered very quickly. Thanks From The Mobility Smart Team
Posted 5 months ago
Cecilia King
Verified Buyer
“Absolutely love this walking stick / grabber hybrid. It is a very sturdy walking stick and a fully functioning grabber in one. Bought it for my mother and she gets on with it brilliantly. I would like to recommend it highly but either way one point to note that could be a deal breaker for some, it it heavier than expected.”
Helpful Report
Posted 5 months ago
Thank you so much, Cecilia King, for this wonderful and detailed feedback! We are thrilled to hear you "Absolutely love this walking stick / grabber hybrid." We're delighted to know it is a "very sturdy walking stick" and a "fully functioning grabber" that your mother "gets on with it brilliantly." We sincerely apologise that the item is heavier than expected." We understand your point about it being a "deal breaker" for some; the weight is often necessary to ensure it is very sturdy for safety and support. We appreciate you balancing your high recommendation with this important note! Thanks From The Mobility Smart Team
Posted 5 months ago
Kevin Murdoch
Verified Buyer
“Very happy with my purchase and would buy again”
Helpful Report
Posted 5 months ago
Thank you so much, Kevin Murdoch, for your great feedback! We are absolutely thrilled to hear you are "Very happy with my purchase" and that you "would buy again." That's the best compliment we could ask for! Thanks From The Mobility Smart Team
Posted 5 months ago
John Raines
Verified Buyer
“The bath mat I ordered and received is of a very nice quality. My partner Ann is now using it and has had no problems, so everything is fine. Mobility Smart delivered in good time with the help of Royal Mail. We are very happy and would definitely order of from Mobility Smart. This is a company I can trust.”
Helpful Report
Posted 5 months ago
Thank you so much, John Raines, for this wonderful and trusting review! We are thrilled to hear the bath mat is of "very nice quality" and that your partner Ann has "had no problems." Safety is always our highest priority. We're also pleased the delivery was made "in good time." Hearing that you are "very happy" and that you feel "This is a company I can trust" means the world to us. We truly appreciate your high recommendation! Thanks From The Mobility Smart Team
Posted 5 months ago
Vicki Mills
Verified Buyer
“Bought for my husband. Found the back cushion a little bulky and quite hard to attach to the bath as the suction pads seem very wide apart.”
Helpful Report
Posted 5 months ago
Thank you for your feedback, Vicki Mills. We're glad you purchased the item for your husband, but we are sorry to hear you found the cushion "a little bulky" and "quite hard to attach to the bath." The suction pads are intentionally wide to maximise safety and stability, but we apologise if this made the attachment difficult. Our support team may have some specific tips to make securing the pads easier. Please call our customer service team at 0800 567 7222 or email us at contact@mobilitysmart.co.uk so they can walk you through the best way to fit the cushion and ensure you are happy with the purchase. Thanks From The Mobility Smart Team
Posted 5 months ago
Maria Hulme
Verified Buyer
“Fast delivery , great product wouldn't hesitate to buy from them again.”
Helpful Report
Posted 5 months ago
Thank you so much, Maria Hulme, for this fantastic feedback! We are absolutely thrilled you received Fast delivery and are happy with the great product. Hearing that you "wouldn't hesitate to buy from them again" is the highest compliment we could ask for! Thanks From The Mobility Smart Team
Posted 5 months ago
Denise Muffett
Verified Buyer
“Super efficient service”
Helpful Report
Posted 5 months ago
Thank you so much, Denise Muffett, for your wonderful feedback! We are thrilled to hear you experienced "Super efficient service." That efficiency is exactly what we aim for! Thanks From The Mobility Smart Team
Posted 5 months ago
Mobility Smart Limited is rated 4.7 based on 1,323 reviews
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