Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 24th April 2026

SHARON COOPER-WESTHEAD

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time.”

Helpful Report

Posted 4 months ago

Thank you so much, Russell Brown, for your feedback! We're thrilled to hear your order was Delivered on time. That reliability is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Love the inflatable cushion for the bath. I can have a proper bath again. No drilling and your bath completely normal. You just put it in when you want a bath and it’s very light to lift.”

Helpful Report

Posted 4 months ago

Thank you so much for this truly wonderful feedback! We are absolutely thrilled to hear you "Love the inflatable cushion for the bath." That feeling of regaining independence is why we love this product—knowing you "can have a proper bath again" is the best possible news! We are delighted you appreciate the "No drilling" aspect and that it’s "very light to lift." Thanks From The Mobility Smart Team

Posted 4 months ago

“sorry to say, but ive not recieved the said product i bought still waiting,i await some contact as where we are in the process of my delivery date thank you.”

Helpful Report

Posted 4 months ago

Dear Patrick Best, Thank you for taking the time to leave a review, and we are truly sorry that your experience has been so frustrating. We understand completely why you are disappointed, and we want to sincerely apologise that you have not yet received your product. We acknowledge your feeling of being uninformed, and while we did provide updates upon your inquiries, we apologise if those communications did not leave you feeling fully satisfied or up-to-date. We strive for clear communication and clearly missed the mark in your case. The core issue stems from an unfortunate and unexpected delay: Supplier Delay: Our supplier did not deliver the item to us on the date they originally promised. We are very sorry that this crucial step was out of sync. Due to this issue, the item is currently out of stock. We anticipate receiving the next shipment and being able to fulfil your order in mid to late December. The initial delay was exacerbated by unforeseen shipping issues from abroad—a situation that was unfortunately outside of our direct control, as well as the supplier's. We want to resolve this for you immediately, and you have two clear options: Wait for the Item: You can choose to keep your order active. We will notify you immediately the moment the stock arrives (estimated mid to late December) and ensure it is shipped to you as a top priority. Cancel for a Full Refund: We are happy to process an immediate, full refund for your purchase if you would prefer not to wait. Please reply to this message or contact us directly at contact@mobilitysmart.co.uk to let us know how you would like to proceed. Thank you again for your patience and understanding. We value your business and hope to regain your trust. Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service and very quick delivery”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are absolutely thrilled to hear that you experienced "Excellent service" and "very quick delivery." That speed and quality are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“So easy to choose a new shower foam seat, information and sizes brilliant. Prices very reasonable and delivery charges too. Delivery was quick. Would highly recommend.”

Helpful Report

Posted 4 months ago

Thank you so much, Margaret Newman, for this fantastic feedback! We are absolutely thrilled to hear you found it "So easy to choose a new shower foam seat." We're delighted that the information and sizes were brilliant and that you found our prices "very reasonable" and delivery charges fair. Combining great products with a quick delivery is what we aim for! We truly appreciate your high recommendation. Thanks From The Mobility Smart Team

Posted 4 months ago

“Worth a lot more than the price paid. Well made. Thank you xx”

Helpful Report

Posted 5 months ago

Thank you so much, Chris Williams, for this absolutely fantastic feedback! We are thrilled to hear that the item is "Worth a lot more than the price paid." That high praise on value, combined with knowing it is "Well made," is the best compliment we could receive. Thank you! xx Thanks From The Mobility Smart Team

Posted 4 months ago

“A very useful add on to my walking stick, delivered quickly 👍”

Helpful Report

Posted 5 months ago

Thank you so much, Robin Green, for your great feedback! We're delighted to hear that the item is a "very useful add-on to my walking stick." We're also thrilled it was delivered quickly! 👍 We appreciate you letting us know. Thanks From The Mobility Smart Team

Posted 4 months ago

“Comfortable to wear easy to use great packaging and fast delivery”

Helpful Report

Posted 5 months ago

Thank you so much, Dianne Woollen, for this fantastic feedback! We are thrilled to hear that you found the product "Comfortable to wear," "easy to use," and that you were happy with the "great packaging and fast delivery." That's the perfect combination of product quality and service! Thanks From The Mobility Smart Team

Posted 4 months ago

“It's what we needed for my elderly dad it helps alot and very fast delivery.thank you mobility smart”

Helpful Report

Posted 5 months ago

Thank you so much, Mohammed Bashir, for this wonderful feedback! We are absolutely delighted to hear that the item is "what we needed for my elderly dad" and that it "helps a lot." Knowing we can provide that level of support is the most important thing. We also appreciate you mentioning the "very fast delivery." Thanks From The Mobility Smart Team

Posted 4 months ago

“I ordered a lifting strap for a Molift. I was very pleased with the quality and in particular the stiffness of the strap. Unfortunately I ordered the wrong size by mistake and upon enquiry found that the larger size was not currently available, so I have returned the item, but can't fault the after sales service.”

Helpful Report

Posted 5 months ago

Thank you so much, Peter Bennett, for this incredibly fair and detailed review! We are delighted you were "very pleased with the quality and in particular the stiffness of the strap" for your Molift. We sincerely apologise that you ordered the wrong size and that the larger size was not currently available. We understand that is very frustrating. We are thrilled, however, that you "can't fault the after-sales service." We believe handling returns and stock issues smoothly is essential, and we appreciate you highlighting this. We hope to have the larger size back in stock soon! Thanks From The Mobility Smart Team

Posted 4 months ago

“sent wrong items and attachements not working as promised”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback. We are sorry to hear that you had a negative experience, and we want to clarify the steps that were taken to resolve the situation. Item Shipment: Based on our records, the items shipped were exactly what was ordered and confirmed by you online. Resolution: When you called us to report that the items (and attachments) were not fitting your existing setup, we immediately offered a solution. We arranged for a free collection of the incorrect items and advised you on the correct sizes and attachments that would be compatible with your specific needs. We strive for 100% customer satisfaction and believe we acted quickly and fairly to address the issues you encountered by ensuring you weren't out of pocket for the return and providing the necessary information to get the right products. We are here to assist you further if you have any questions about placing your corrected order. Thanks From The Mobility Smart Team

Posted 5 months ago

“Received order but part was missing, phoned company spoke to customer services was sorted while on phone part arrived 10 days later problem sorted. Good service”

Helpful Report

Posted 5 months ago

Thank you for your feedback, C Burrow. We are very sorry to hear that a part was missing from your initial order. We are absolutely thrilled, however, that our Customer Services team was able to get this sorted while on the phone with you. We're glad the replacement part arrived and the "problem was sorted." We appreciate you recognising this fast resolution as "Good service." Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent product- easy to order - plenty of product detail made for a very easy process and the product turned out to be perfect for my father’s requirements”

Helpful Report

Posted 5 months ago

Thank you so much, Mark Hanson, for this brilliant review! We are delighted to hear you found the process "very easy" thanks to the plenty of product detail. Best of all, we are thrilled that the Excellent product turned out to be perfect for your father’s requirements. That successful outcome is what matters most! Thanks From The Mobility Smart Team

Posted 5 months ago

“Efficient service and product. Arrived quickly.”

Helpful Report

Posted 5 months ago

Thank you so much, Sheila Parry, for your great feedback! We are thrilled to hear that you found both the service and the product to be "Efficient" and that your order Arrived quickly. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“They will be very handy to use when I get my taps sorted. Applied on taps but the taps were to loose so had no water lol couldn't open the nut after as I'd use the lever on tap to grip to tighten. I live and I learn.”

Helpful Report

Posted 5 months ago

Thank you for this wonderfully honest and funny review! We certainly appreciate the story—that sounds like a frustrating moment when you realized you had "no water lol!" We've all been there with DIY! We're glad you recognize the product "will be very handy to use" for turning the taps once your plumbing is sorted out. We hope you get your taps fixed quickly so you can enjoy the ease of use! Thanks From The Mobility Smart Team

Posted 5 months ago

“Happy with the product I purchased, which was delivered in good time. Thank you.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We are thrilled to hear you are "Happy with the product purchased" and that it was "delivered in good time." We appreciate your kind "Thank you"! Thanks From The Mobility Smart Team

Posted 5 months ago

“I was pleased with the delivery - the driver offered to take the product wherever I needed it to be. The Mangar Bath lift does a great job”

Helpful Report

Posted 5 months ago

Thank you for this wonderful feedback! We are absolutely thrilled to hear about the delivery driver going above and beyond and "offering to take the product wherever I needed it to be." We are so proud of our team, and we will pass on this praise immediately! We are also delighted that the Mangar Bath lift does a great job for you. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 5 months ago

“Excellent product keeps bed covers off recovering knee operation and delivery was brilliant just two days .”

Helpful Report

Posted 5 months ago

Thank you so much, Roger Rowden, for this fantastic feedback! We are delighted to hear you found it an "Excellent product." Knowing it safely keeps bed covers off your recovering knee operation is the most important thing. We're also thrilled the delivery was brilliant and arrived in just two days! Thanks From The Mobility Smart Team

Posted 5 months ago

“A good and prompt service”

Helpful Report

Posted 5 months ago

Thank you so much, John Horner, for your wonderful feedback! We are delighted to hear you experienced a "good and prompt service." That efficiency is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 5 months ago

“Phil did a fantastic job selecting my part from the stock shelf , boxing it up and posting it so thanks Phil”

Helpful Report

Posted 5 months ago

Thank you so much, Stephen Gardner, for this brilliant review! We are absolutely thrilled to hear about the fantastic job Phil did. We are so pleased he was meticulous in "selecting my part from the stock shelf," "boxing it up and posting it" with care. We will make sure your generous "thanks, Phil" is passed on to him immediately! Thanks From The Mobility Smart Team

Posted 5 months ago

Mobility Smart Limited is rated 4.7 based on 1,326 reviews