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Mobility Smart Limited Reviews

4.7 Rating 1,322 Reviews
93 %
of reviewers recommend Mobility Smart Limited
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 1,322 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Mobility Smart Limited Reviews

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Doreen Riley
Verified Buyer
“Received a fantastic service from Mobility Smart from initial online order to delivery. Kept informed from the very start by email. I was extremely pleased with the item purchased it was just as described online.”
Helpful Report
Posted 4 months ago
Thank you so much, Doreen Riley, for this fantastic feedback! We are absolutely thrilled to hear you received a "fantastic service" from your initial online order to delivery. We're delighted that we kept [you] informed from the very start by email and that you were "extremely pleased" because the item was just as described online. That's the perfect experience! Thanks From The Mobility Smart Team
Posted 4 months ago
Sheila Curtis
Verified Buyer
“Very pleased with the crutches ,feel much safer in bad weather ..”
Helpful Report
Posted 4 months ago
Thank you so much, Sheila Curtis, for your wonderful feedback! We are absolutely delighted that you are "Very pleased with the crutches." The most important thing is safety, and we are thrilled that they make you "feel much safer in bad weather." We appreciate you letting us know! Thanks From The Mobility Smart Team
Posted 4 months ago
John Mcgrath
Verified Buyer
“Very easy to use website. Quick delivery. Sizing seems a little on the small side, so might size up next time. and as a long time disabled person, spinally injured wheelchair user, I'm sure there will be a next time.”
Helpful Report
Posted 4 months ago
Thank you so much, John Mcgrath, for this honest and valuable feedback! We're thrilled you found the website "very easy to use" and received "Quick delivery." We sincerely apologize that the sizing seems a little on the small side and caused you inconvenience. Your specific advice to "size up next time" is incredibly helpful, and we will pass this directly to our product team to review the guide. Given your needs as a "long time disabled person," we truly appreciate your commitment that "there will be a next time." We look forward to providing a perfect fit then! Thanks From The Mobility Smart Team
Posted 4 months ago
Adam East
Verified Buyer
“The bath seat is sturdier than I thought it would be and meets all the requirements. The 8" height is high in terms of filling enough water in which to wash but any lower might make it difficult to get up afterwards. Drainage through the slats is effective and the overal size and shape enables a decent and comfortable seat, whilst allowing ease of 'rear end' cleaning given a bit of shuffling around. There is no recycling symbol on but I'm assuming that it's not PVC and hopefully easier to recycle at the end-of-life.”
Helpful Report
Posted 4 months ago
Thank you so much, Adam East, for this incredibly detailed and functional review! We are thrilled to hear the bath seat is "sturdier than I thought" and "meets all the requirements." We especially appreciate you noting that the design provides a "decent and comfortable seat" while "allowing ease of 'rear end' cleaning." We're glad you find the 8" height effective for the crucial function of making it easier to get up afterwards. Your query about the recycling symbol is extremely important to us. We will follow up with our supplier immediately to confirm the material (and ensure it's not PVC) and clarify the end-of-life recycling information. Thanks From The Mobility Smart Team
Posted 4 months ago
Anonymous
Verified Buyer
“Although it was described as short leg it is several inches too long. The seal is good and it keeps dressing dry.”
Helpful Report
Posted 4 months ago
Thank you for taking the time to share your feedback. We are pleased to hear that you found the seal to be good and that the product effectively keeps your dressing dry! We are sorry to hear that the length of the product was several inches too long for your needs, despite being described as the "short leg" option. We understand how important an accurate fit is. On our website product page, we do provide specific length, depth, and width measurements for all our leg cast protectors to help customers determine the best size before purchasing. We encourage all customers to double-check these dimensions against their own needs. If this product is ultimately not suitable because of the length discrepancy, we would be happy to facilitate a return for you. Please contact our customer support team directly at 0800 567 7222 or visit our returns page at https://www.mobilitysmart.co.uk/returns to start the process. We appreciate your business and hope to ensure you find a product that is the perfect fit. Thanks From The Mobility Smart Team
Posted 4 months ago
Claire Howarth
Verified Buyer
“I love my new crutches, I've been using flexifeet on NHS crutches for more than 3 years and they give much better floor grip and no clunking. Now the whole flexicrutch is a new story, slightly lighter and feel lush, comfortable,safe and stylish. I got purple ones and love them. Mobilty Smart got them to me in days, thanks very much. I recomend them to anyone who needs crutches, flexifeet are BRILLIANT. I'm going to buy a folding stick next I'm so pleased.”
Helpful Report
Posted 4 months ago
Thank you so much, Claire Howarth, for this absolutely glowing review! We are thrilled you "love my new crutches" and that you've noticed the full Flexicrutch is "slightly lighter" and feels "lush, comfortable, safe and stylish." We agree the purple ones look great! It's wonderful to hear the Flexifeet are "BRILLIANT" and give "much better floor grip and no clunking." We're glad we got them to you "in days," and we are delighted that you are "so pleased" you're already planning to buy a folding stick next! Thanks From The Mobility Smart Team
Posted 4 months ago
Harry Charles
Verified Buyer
“Good price for a well made Half Step.”
Helpful Report
Posted 4 months ago
Thank you so much, Harry Charles, for your great feedback! We are thrilled to hear you found a "Good price for a well made Half Step." That combination of quality and value is exactly what we aim for! Thanks From The Mobility Smart Team
Posted 4 months ago
Gareth Griffiths
Verified Buyer
“easy ordering and fast delivery.”
Helpful Report
Posted 4 months ago
Thank you so much, Gareth Griffiths, for your great feedback! We're thrilled to hear you found the process "easy ordering" and that your delivery was "fast." That speed and simplicity is exactly what we aim for! Thanks From The Mobility Smart Team
Posted 4 months ago
Anonymous
Verified Buyer
“Fast dispatch of required items. Competitively priced genuine items. Simple and easy to use website. 5*”
Mobility Smart Limited 5 star review on 27th November 2025
Helpful Report
Posted 4 months ago
Thank you for this excellent 5-star review! We are thrilled to hear we met all your expectations. We're delighted you found our website "Simple and easy to use," and that we could offer competitively priced, genuine items. That speed is key, so we're pleased with the "Fast dispatch of required items." Thanks From The Mobility Smart Team
Posted 4 months ago
Anonymous
Verified Buyer
“Our son recently advised us to come downstairs with one hand on the banisters, and this free-hand tray serves the purpose very well. It arrived safely and promptly although it could have done with some environmentally friendly protection around it.”
Helpful Report
Posted 4 months ago
Thank you for sharing this valuable feedback! We are so pleased to hear the free-hand tray "serves the purpose very well." It's wonderful that this solution allows you to come downstairs safely with one hand on the banisters. We're glad it arrived safely and promptly. We also appreciate your comment about needing "environmentally friendly protection" around the product. We are actively reviewing our packaging processes, and we thank you for this helpful reminder of its importance. Thanks From The Mobility Smart Team
Posted 4 months ago
Anonymous
Verified Buyer
“Excellent service very good company to deal with .”
Helpful Report
Posted 4 months ago
Thank you for your feedback! We are absolutely thrilled to hear you experienced "Excellent service" and that you found us to be a "very good company to deal with." We appreciate your high praise! Thanks From The Mobility Smart Team
Posted 4 months ago
Ramiro Da Costa
Verified Buyer
“Still yearly days but does feel more comfortable”
Helpful Report
Posted 4 months ago
Thank you for your feedback, Ramiro Da Costa! We're pleased to hear that even in the "early days," you already feel "more comfortable." We hope the positive effects continue to grow! We appreciate you letting us know. Thanks From The Mobility Smart Team
Posted 4 months ago
ROSEMARY BARRETT
Verified Buyer
“Well made but a bit clinical looking.”
Helpful Report
Posted 4 months ago
Thank you for your honest feedback, ROSEMARY BARRETT! We're pleased to hear you found the item "Well made." We certainly take your comment about it being "a bit clinical looking" on board. We are always working to introduce more modern and less clinical designs, and we appreciate you giving us that specific feedback! Thanks From The Mobility Smart Team
Posted 4 months ago
Sarah Hamshere
Verified Buyer
“Delivery was quick, packing was effective and the product is as described. Will be happy to order from Mobility Smart again.”
Helpful Report
Posted 4 months ago
Thank you so much, Sarah Hamshere, for this excellent feedback! We're thrilled that your Delivery was quick, the packing was effective, and the product is as described. That efficient and accurate service is exactly what we aim for! We are delighted that you "will be happy to order from Mobility Smart again." Thanks From The Mobility Smart Team
Posted 4 months ago
Richard Cannon
Verified Buyer
“Excellent service from Mobility Smart, really fast delivery ( which was free!!) and good price! Kept informed about delivery and given tracking number. Really pleased, thank you!”
Helpful Report
Posted 4 months ago
Thank you so much, Richard Cannon, for this brilliant feedback! We are absolutely thrilled to hear you received "Excellent service from Mobility Smart." That speed and value are key, so we're delighted your delivery was really fast and free! We're also pleased you felt well kept informed and received a tracking number. We appreciate your kind "thank you"! Thanks From The Mobility Smart Team
Posted 4 months ago
Anthony Hill
Verified Buyer
“Quick delivery easy to use”
Helpful Report
Posted 4 months ago
Thank you so much, Anthony Hill, for your great feedback! We're thrilled to hear your order arrived with "Quick delivery" and that you found the item "easy to use." That speed and convenience are exactly what we aim for! Thanks From The Mobility Smart Team
Posted 4 months ago
Russell Brown
Verified Buyer
“Delivered on time.”
Helpful Report
Posted 4 months ago
Thank you so much, Russell Brown, for your feedback! We're thrilled to hear your order was Delivered on time. That reliability is exactly what we aim for! Thanks From The Mobility Smart Team
Posted 4 months ago
Anonymous
Verified Buyer
“Love the inflatable cushion for the bath. I can have a proper bath again. No drilling and your bath completely normal. You just put it in when you want a bath and it’s very light to lift.”
Helpful Report
Posted 4 months ago
Thank you so much for this truly wonderful feedback! We are absolutely thrilled to hear you "Love the inflatable cushion for the bath." That feeling of regaining independence is why we love this product—knowing you "can have a proper bath again" is the best possible news! We are delighted you appreciate the "No drilling" aspect and that it’s "very light to lift." Thanks From The Mobility Smart Team
Posted 4 months ago
Patrick Best
Verified Buyer
“sorry to say, but ive not recieved the said product i bought still waiting,i await some contact as where we are in the process of my delivery date thank you.”
Helpful Report
Posted 4 months ago
Dear Patrick Best, Thank you for taking the time to leave a review, and we are truly sorry that your experience has been so frustrating. We understand completely why you are disappointed, and we want to sincerely apologise that you have not yet received your product. We acknowledge your feeling of being uninformed, and while we did provide updates upon your inquiries, we apologise if those communications did not leave you feeling fully satisfied or up-to-date. We strive for clear communication and clearly missed the mark in your case. The core issue stems from an unfortunate and unexpected delay: Supplier Delay: Our supplier did not deliver the item to us on the date they originally promised. We are very sorry that this crucial step was out of sync. Due to this issue, the item is currently out of stock. We anticipate receiving the next shipment and being able to fulfil your order in mid to late December. The initial delay was exacerbated by unforeseen shipping issues from abroad—a situation that was unfortunately outside of our direct control, as well as the supplier's. We want to resolve this for you immediately, and you have two clear options: Wait for the Item: You can choose to keep your order active. We will notify you immediately the moment the stock arrives (estimated mid to late December) and ensure it is shipped to you as a top priority. Cancel for a Full Refund: We are happy to process an immediate, full refund for your purchase if you would prefer not to wait. Please reply to this message or contact us directly at contact@mobilitysmart.co.uk to let us know how you would like to proceed. Thank you again for your patience and understanding. We value your business and hope to regain your trust. Thanks From The Mobility Smart Team
Posted 4 months ago
Anonymous
Verified Buyer
“Excellent service and very quick delivery”
Helpful Report
Posted 4 months ago
Thank you for your feedback! We are absolutely thrilled to hear that you experienced "Excellent service" and "very quick delivery." That speed and quality are exactly what we aim for! Thanks From The Mobility Smart Team
Posted 4 months ago
Mobility Smart Limited is rated 4.7 based on 1,322 reviews
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