Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,462 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick and efficient.”

Helpful Report

Posted 2 months ago

Thank you for the review, Catherine Scrivener! We are so pleased to hear that you found our service excellent, quick, and efficient. We know that our customers often need their items promptly, so we make speed and accuracy a top priority. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“The unit was not charged so could not be demonstrated, the dliverer/demonstrater from the word go could not wait to get away fast enough. I had to sort it myself which was not what i thought i had paid for!!!!!”

Helpful Report

Posted 2 months ago

Much appreciated for your honest feedback, Ray. Please accept our sincerest apologies for the poor experience you had with your delivery and demonstration. You are absolutely right—when you pay for a demonstration, you should receive a professional, unhurried walkthrough of a fully functional unit. We clearly fell short of our standards here. We are investigating this with the driver involved and would like to rectify this for you as soon as possible. We will be reaching out to you directly to ensure everything is sorted to your satisfaction. Thanks From The Mobility Smart Team

Posted 2 months ago

“The quality of the service provided was exceptional, and it’s clear they take great pride in what they do. I wouldn’t hesitate to recommend them to anyone looking for reliability, professionalism, and top-tier results. I’ll definitely be returning for future needs. Thank you for such a fantastic experience!”

Helpful Report

Posted 2 months ago

Thank you so much for the glowing review, Mark Smith! We are truly touched by your kind words. Our team takes great pride in providing a professional and reliable service, so hearing that we delivered "top-tier results" for you is the best feedback we could hope for. We look forward to welcoming you back for any of your future needs! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very prompt delivery of an item, and helpful reply to an email .”

Helpful Report

Posted 2 months ago

Thank you for the wonderful feedback! We are so pleased to hear that your order arrived promptly and that our team could assist you via email. We know that clear, helpful communication is just as important as the delivery itself, so it’s great to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Vert helpful relaiable cannot find and problems and the product i bought was out of this world i love having adistant bath than i do when i have ashower very good service”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Hilda Murray! We are so touched to hear that your new product is "out of this world." There is nothing quite like the relaxation of a long soak in the bath, and we are so happy we could help you enjoy that again. It’s great to know you found our service helpful and reliable—thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service and prompt delivery”

Helpful Report

Posted 2 months ago

Thank you for the review, David Knight! We are so pleased to hear that you experienced excellent service and received your order promptly. We know how important it is to get your items quickly, so we’re glad we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Paid £5 for next day delivery.took 2 days to arrive”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. I’m sorry for any confusion regarding your delivery timeline, but I’d like to clarify the schedule for you. Your order was placed on March 17th at 11:24 AM and was successfully delivered on March 18th at 11:34 AM. Because the delivery occurred in just 24 hours, it does technically fall within our "Next Day" service window. Kindly note we do not offer next day delivery, we offer Express delivery which takes 1-2 days from dispatch and your order was delivered on the first day. We always strive to get orders to our customers as quickly as possible, and in this case, the courier moved your package from our warehouse to your door in just about a single day. We appreciate your business and hope you’re enjoying your purchase! Thanks From The Mobility Smart Team

Posted 2 months ago

“New remote gave my mother's reclining chair a new lease of life. Great price and swift service.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Julie Tupper! We are so pleased to hear that a new remote gave your mother's reclining chair a "new lease of life." It is always great when a simple fix can make such a big difference. We’re glad we could provide a great price and swift service to get her chair back in action quickly. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Always been so professional easy to use and a first class service I would definately recommend them to anyone.”

Helpful Report

Posted 2 months ago

Thank you for the glowing review, Janice Wardell! We are so pleased to hear that you have always found our service to be professional and easy to use. Consistency is something we take great pride in, so knowing we’ve provided a "first-class service" for you every time means a lot to the whole team. Thank you for your high recommendation! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very easy to order , communication spot on and delivery was super fast . Highly recommend mobility smart”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We are so pleased to hear that you found our website easy to navigate and our communication "spot on." We know how important it is to be kept informed about your order, so we’re delighted that our service and super fast delivery met your expectations. Thank you for your high recommendation! Thanks From The Mobility Smart Team

Posted 2 months ago

“Easy access to site and ordering choice fof delivery date”

Helpful Report

Posted 2 months ago

Thank you for the feedback! We are so pleased that you found our website easy to navigate. We know how important it is for our customers to have control over their schedule, so we’re delighted that the choice of delivery date helped make your experience a smooth one. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Satisfactory experience purchasing long-handled toenail scissors. Good website, excellent service and communication regarding progress of order and delivery arrangements. Acceptable prices, so, all in all I would recommend this company.”

Helpful Report

Posted 2 months ago

Thank you for the detailed review, Christine McDonald! We are so pleased to hear that you had a satisfactory experience with your purchase. We work hard to ensure our website is easy to navigate and that our communication regarding delivery is as clear as possible. It is great to know that our service and pricing met your expectations. Thank you for your recommendation! Thanks From The Mobility Smart Team

Posted 2 months ago

“It's perfect, I was born with Cerebral Palsy and got ezcema later in life. I live on my own and struggle to reach my back. This product is excellent”

Helpful Report

Posted 2 months ago

Thank you so much for sharing your story with us, Helen Finney. We are absolutely delighted to hear that this product has been "perfect" for helping you manage your eczema independently. We know how important it is to have the right tools to overcome daily struggles, and knowing we’ve provided an excellent solution for you means the world to our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“The quality is very good arrived on time and the company is very considerate”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Patricia Fehily! We are so pleased to hear that you are happy with the quality of your purchase and that it arrived right on time. At Mobility Smart, we strive to be a considerate and supportive company for all our customers, so hearing that you felt looked after means a lot to our team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Quick response item arrived within 24 hours of ordering … in perfect condition and as requested , very pleased with Mobility Smart”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Josephine Jones! We are thrilled to hear that your order arrived within 24 hours. We know how important it is to get your items quickly, so we make lightning-fast processing a top priority. It’s great to know everything arrived in perfect condition—thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very good company to deal with. I telephoned before I placed my order as I had a question which was answered to my satisfaction. I placed my order early on Thursday paid extra for Express Delivery and was notified that my order would be delivered next day on the Friday. Unfortunately it wasn't delivered until the following Monday. That said, I will definitely order from Mobility Smart again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are so pleased that our team could help answer your questions over the phone to your satisfaction. We would like to sincerely apologize that your Express Delivery didn't arrive on the Friday as expected. We know how important those timelines are when you've paid for a premium service, and we'll be looking into this with our couriers. We truly appreciate your kind words and your decision to order from us again! Thanks From The Mobility Smart Team

Posted 2 months ago

“Ordered Ossenberg Fischer handled walking stick online. Dispatched very promptly and delivered within timeframe specified. The product is of good quality. My Husband was impressed of how solid and well made it is. My Mother saw and wanted me to order her one. Great Service from Mobility Smart.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Tracey Johnson! We are so pleased to hear that your husband was impressed with the Ossenberg Fischer walking stick. It’s the ultimate compliment that your mother wanted one for herself after seeing his! We take great pride in providing solid, well-made products that our customers (and their families!) can rely on. Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 2 months ago

“Ordered an Ossenberg Fischer Handled Walking Stick online. The product was dispatched very quickly and delivered within the time frame quoted. The Walking Stick is good quality and easy to adjust. My Husband was impressed by how solid it was and well made. My Mother saw his stick and she has now asked me to order one for her. Great Service from Mobility Smart”

Helpful Report

Posted 2 months ago

Thank you for the wonderful feedback, TJ! We are so pleased to hear that your husband is impressed with the quality and sturdiness of the Ossenberg Fischer walking stick. It is the ultimate compliment when a family member sees a product and wants one for themselves—we look forward to getting your mother's order out to her! We’re glad the easy adjustment and our quick delivery made for a great experience. Thanks From The Mobility Smart Team

Posted 2 months ago

“Hi, received the mobility scooter on time, all okay. However, triedtoset it up on Friday 20th, o my own Iam 78. Very hard to remove from box. Exhausted. I sent an e mail a few days ago, as of yet no response. I am going to phone you today, as I can not find the remote tag? If you do tell me where it's hidden today, I may need verbal assistance over the hone to set it up. No written instructions, very bad,were d rope ? I manage to work out how to set up the charging of the batteries. I think ? This is so hard on my own. A set up fee would have been good. Phoning later. Goodbye”

Helpful Report

Posted 2 months ago

Dear Susan, Thank you for reaching out. We were concerned to hear about the difficulty you've had with your recent delivery, as we certainly wouldn't want any of our customers feeling exhausted or unsupported. However, after thoroughly checking our records under your name and address, it appears there has been a mix-up. Your order with us was actually for a toilet seat, not a mobility scooter. It seems you may have purchased the scooter from a different company. To help you get this sorted, we recommend: Checking your email inbox: Look for a different order confirmation or shipping notification that mentions a mobility scooter. Checking the shipping label: The name of the company that sent the scooter should be printed on the return address of the box. Bank Statement: If you can't find the email, your bank statement should show the name of the business you paid for the scooter. We truly hope you manage to get in touch with the correct supplier so they can give you the verbal assistance and instructions you need. Best regards, The Customer Service Team

Posted 2 months ago

“Ordered a drinking cup and a shower brush and all arrived faultless and fast. Happy with the experience and products.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Olivia Thamrin! We are so pleased to hear that your drinking cup and shower brush arrived fast and in perfect condition. We aim to make every shopping experience as smooth as possible, regardless of the order size. It’s great to know you’re happy with the products—thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,462 reviews