Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,081 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I checked out various Sholley models via specification and video clips. All easy to follow. Navigating the website was easy and the product was delivered next day. Excellent service. Alan”

Helpful Report

Posted 1 month ago

Thank you for the detailed feedback, Alan! We are so pleased to hear that you found our website navigation and video clips helpful in choosing the right Sholley model for you. We aim to make the research process as easy as possible, so it’s great to know that and our next-day delivery met your expectations. Enjoy your new Sholley! Thanks From The Mobility Smart Team

Posted 1 month ago

“Comfy chair”

Helpful Report

Posted 1 month ago

Thank you for your review, Melvin Tinkler! We are so pleased to hear that you are finding your new chair comfy. Comfort is our top priority, so it's great to know we hit the mark! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very misleading website for postage. It said free postage for orders over £40.00 but postage charged. I rang for assistance and the person was not helpful and tried to suggest it was VAT.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I am sincerely sorry for the frustration caused by the delivery charges on your recent order and for the experience you had when calling us. We aim to be as transparent as possible; our free delivery offer applies to orders over £40 excluding VAT. Because most of products we sell are available to be purchased with VAT relief, VAT isn't included in the qualifying total. Thanks From The Mobility Smart Team

Posted 1 month ago

“Very quick and efficient service. The item is perfect. Have just purchased 2 more for elderly neighbours.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful feedback, Me Osborne! We are so pleased to hear that the item is perfect for your needs. It is incredibly kind of you to purchase two more for your elderly neighbours—we are sure they will appreciate the support! Thank you for your trust in our service and for spreading the word. Thanks From The Mobility Smart Team

Posted 1 month ago

“I bought the Talking Scales and they are brilliant! Clear speaking, can change from kgs to lbs, large enough for feet to stand on comfortably. The digital window is adequate to view easily. I would definitely recommend”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, Michelle Howarth! We are so pleased to hear that you find the Talking Scales brilliant. It’s great to know that the clear speech, the ability to switch units, and the comfortable design are working well for you. Thank you for your kind recommendation—it really helps other customers find the right products for their needs! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very happy with my purchase for my wife. Has made showering much easier. Thank you”

Helpful Report

Posted 1 month ago

Thank you for sharing such a lovely review! We are so pleased to hear that your purchase has made showering much easier for your wife. We aim to provide products that offer comfort and safety in the home, so knowing we’ve helped make a daily routine more manageable is wonderful to hear. We truly appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Ordered a replacement handset for a riser recliner. Arrived quicky and fairly easy to fit. A bit expensive but works fine.”

Helpful Report

Posted 1 month ago

Thank you for your review, John Matthews! We are glad to hear the replacement handset arrived quickly and that you found it fairly easy to fit. > We understand that specialised parts can feel like an investment, but we aim to stock high-quality, reliable components that ensure your chair works perfectly for a long time to come. We appreciate your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick and efficient”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are delighted to hear that you found our service quick and efficient. We aim to make every order as seamless as possible, and we appreciate you taking the time to let us know we succeeded! Thanks From The Mobility Smart Team

Posted 1 month ago

“I am very pleased with my knee walker. It took me a little while to feel confident on it but now I can get around my house really easily. It is very light so easy to move into position if I am sat in my chair. It is very easy to change directions by moving the front wheels back and forth in small movements.”

Helpful Report

Posted 1 month ago

Thank you for the lovely review, Margaret Moore! We are so pleased to hear that your knee walker has helped you get around your house "really easily." It’s completely natural for it to take a little time to build up confidence, but we are delighted to hear you've mastered the steering and find the lightweight design helpful when you're sitting in your chair. We appreciate you sharing these helpful tips! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick response and delivery”

Helpful Report

Posted 1 month ago

Thank you for your review, Sharda Poddar! We are glad to hear that you were happy with our quick response and delivery speed. > We aim to provide a seamless service from start to finish, so it’s great to know we met your expectations. We appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy to put together and use.”

Helpful Report

Posted 1 month ago

Thank you for your review, B Haughton! We are so pleased to hear that you found your product easy to assemble and use. > We aim to provide products that are straightforward and stress-free from the moment they arrive, so it’s great to know we hit the mark for you. We appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Prompt, Efficient Service. Item Received with Thanks.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are delighted to hear that you found our service prompt and efficient. > Ensuring our customers receive their items quickly and smoothly is a top priority for us, so we appreciate you letting us know it arrived safely. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great quality product, delivered very promptly, great service.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful feedback, Rose Charles! We are delighted to hear that you are happy with the quality of your product and our service. We aim to get our orders out as quickly as possible, so it’s great to know yours was delivered promptly. We truly appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“Bought 2 for my mother and sister. They said that the best thing about these sticks is the fact they don't keep dropping them the second the let go of them.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so glad to hear that both your mother and sister are finding the walking sticks so helpful. There is nothing more frustrating than a stick constantly falling to the floor, so it’s wonderful to know that these are providing that extra bit of convenience and independence they need. We appreciate you choosing Mobility Smart for your family! Thanks From The Mobility Smart Team

Posted 1 month ago

“I ordered a basket and tray for my mother's Z-Tec tri walker (rollator). It arrived prompty, but unfortunately it didn't quite fit. I contacted Ashley at MobilitySmart by email, who provided excellent customer service by arranging for the correct basket to be sent to me. Again it arrived prompty, and fits my mother's rollator well. She is very happy with it.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Anna Evans! We are so pleased that we could help you get the correct basket and tray for your mother's rollator. We will be sure to pass your kind words on to Ashley—he will be delighted to know that his support made a difference. We’re glad your mother is happy with the final result! Thanks From The Mobility Smart Team

Posted 1 month ago

“The coccyx cut out gel cushion has proved ideal for my needs - fractured sacrum and sciatica. Easily ordered on line and delivery very prompt. Excellent service all round”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience! We are so pleased to hear that the coccyx cut-out gel cushion has proved ideal for your needs. We know how difficult dealing with a fractured sacrum and sciatica can be, so we are delighted that our product is providing some comfort. Thank you for your kind words about our prompt delivery and service! Thanks From The Mobility Smart Team

Posted 1 month ago

“Initially I sent an email question, which was answered very quickly. I placed my order and received the item two days later. Very happy with the item and the service I received.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Penelope Jones! We are so pleased that we could answer your questions quickly and get your order to you in just two days. We believe that great service starts from the very first inquiry, so it’s fantastic to know you are very happy with both the item and the support you received. Thanks From The Mobility Smart Team

Posted 1 month ago

“ARRIVED VERYQUICKLY AND ALLOWS ME TO DO ACTIVITIES WITHEASENOW that due to lower back problems I had diffuculty with before”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience! We are absolutely delighted to hear that your order arrived quickly and is allowing you to enjoy your activities with ease again. Helping our customers overcome difficulties like lower back pain is exactly why we do what we do. We hope the product continues to make a big difference for you! Thanks From The Mobility Smart Team

Posted 1 month ago

“Had the part I needed and delivered promptly.”

Helpful Report

Posted 1 month ago

Thank you for your review, Nick Vasiliou! We are glad we had the exact part you were looking for and could get it delivered promptly to you. We know how important it is to get replacement parts quickly to keep things moving, so we appreciate you choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“I purchased a raincoat from my self and wheelchair. Excellent product and prompt delivery. Thank you mobility smart.”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We are so glad to hear that you are happy with your wheelchair raincoat and that it arrived promptly. Staying dry and comfortable is so important, and we are delighted that our product is doing the job for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,081 reviews