Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,457 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,457 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Mobility Smart for your excellent service. I recently purchased a fold up shower chair. It arrived just two days later, properly packaged and undamaged. Nice and compact so fits in our shower cubicle and folds up after use. Will definitely use this company again.”

Helpful Report

Posted 2 months ago

Thank you for the lovely review, Bev Ellis! We are so pleased to hear that your fold-up shower chair arrived so quickly and in perfect condition. It’s great to know that the compact design works well for your shower cubicle and provides the convenience you were looking for. We truly appreciate your support and look forward to being of service to you again! Thanks From The Mobility Smart Team

Posted 2 months ago

“Helpful and courteous service both with purchase and return of bath cushion lift - necessary through customer's inability to use it, because of MS. Delivery and collection were swift and efficient. I am awaiting refund but, based on previous service, I do not anticipate a long delay.”

Helpful Report

Posted 2 months ago

Thank you for your honest and thoughtful review, Harry Fynn. We were sorry to hear that the bath cushion lift wasn't suitable due to your health challenges, but we are glad we could make the return and collection process as smooth as possible for you. We truly appreciate your patience regarding the refund; please rest assured our team is processing it as a priority. We aim to be a supportive partner for our customers through every step of their journey, and we look forward to being of service to you again in the future. Thanks From The Mobility Smart Team

Posted 2 months ago

“I'm delighted with my purchase. The product is well-constructed, robust, and fit for its intended purpose.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful feedback, Gina Mclelland! We are absolutely delighted to hear that you are happy with your purchase. We take great pride in sourcing products that are robust and well-constructed, as we know how important reliability is for our customers. It’s fantastic to know the item is perfectly fit for purpose! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very helpful support on the phone. Glad to speak with a helpful human being. The internet was not as helpful. The package was delivered when I expected it to arrive and hidden from view. I was informed about the progress of its delivery.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Lynette Sweet! We are so pleased that you found our phone support helpful—we truly believe that nothing beats speaking to a real person when you need assistance. It is also great to hear that our delivery team took extra care to keep your package safe and out of sight. We appreciate your feedback on our progress updates and look forward to helping you again! Thanks From The Mobility Smart Team

Posted 2 months ago

“All of the people at mobility smart are very helpfull and polite, the guy that i spocken to explained how to get the batteries out of the box and replace them. also the time of delivery was spot on. Thanks from david.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, David Hinks! We are so pleased to hear that our team was able to help. We take great pride in being helpful and polite, and it’s fantastic to know that the guidance on replacing your batteries was useful. We’re also glad to hear the delivery was spot on! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 2 months ago

“I sent the battery back that I purchased from you in July. I was told there was nothing wrong with the battery and it took over a week to get back to me . My mobility scooter still losing charge quickly. So no help”

Helpful Report

Posted 2 months ago

Hello, we’re sorry to hear you’re still experiencing issues with your scooter's range. We understand how frustrating it is when your equipment isn't reliable. To clarify, we collected and tested your batteries free of charge using our diagnostic equipment, and they passed all health checks. Because the batteries are performing as they should, the power loss you're seeing is likely due to an issue within the scooter itself—or a charger malfunction. We returned them at no cost to help you rule out the batteries as the culprit. We highly recommend having a local technician inspect the scooter's internal components. Thanks From The Mobility Smart Team

Posted 2 months ago

“Did not appreciate tone of email in reply to request for returns policy”

Helpful Report

Posted 2 months ago

Dear Joan Henderson, Thank you for your feedback. We are sorry to hear that you were disappointed with the tone of our recent correspondence regarding our returns policy. Please note that this is a generic, automated email designed specifically to provide all the necessary technical steps and information required to process a return correctly. It is intended to be a practical guide to ensure your request is handled efficiently, and we certainly did not mean for it to come across as anything other than helpful and informative. We value your business and appreciate you bringing this to our attention. If you have any further questions or need assistance with your return, please feel free to contact us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 2 months ago

“Well, the newel handle I bought didn't come with any screws, so I had no means of attaching it to the bannister! The email reason the company gave me, for not providing any attachment screws with the product, was not satisfactory. I also emailed the company requesting an email of the purchase receipt, but this request has been ignored.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We are sorry to hear that your experience wasn't what you expected, but we would like to clarify a few points regarding your order: We do not provide screws or fixings for any of our grab rails or handles. This is a deliberate safety policy; because we don’t know the specific material of your walls or bannister (e.g., solid wood, plasterboard, or brick), we cannot provide a "one-size-fits-all" screw that would guarantee a secure, load-bearing fit. We always recommend using fixings specifically suited to your installation surface. Our records show that a copy of your purchase receipt was emailed to you exactly two minutes after your request was received. Please check your junk or spam folders, as automated attachments can sometimes be filtered there by mistake. We aim for transparency in our safety standards and our communication, and we hope this clarifies the situation. Thanks From The Mobility Smart Team

Posted 2 months ago

“Prompt response and items were exactly as described - and worked! Thank you”

Helpful Report

Posted 2 months ago

Thank you for the review, Alison Leeper! We are so pleased to hear that your items arrived promptly and were exactly what you were looking for. We know how important it is for mobility aids to be reliable and effective, so we're delighted to hear that everything worked perfectly for you! We appreciate your support. Thanks From The Mobility Smart Team

Posted 2 months ago

“We bought a second battery for our power chair on line. It arrived quickly but after one use the battery failed. Mobility smart arranged for the battery to be collected and once they found the fault offered a full refund, including postage or a replacement battery.”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback, June Buxton. We are very sorry that the first battery didn't meet our usual high standards, but we are glad we could resolve the issue quickly for you. We believe that how a company handles a problem is just as important as the sale itself. Whether you chose the replacement or the refund, we are pleased we could make the process stress-free for you. Thank you for your patience and for shopping with Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“What a great Company to purchase from. Their website was very easy to use, customer service excellent and quickly delivery as promised!”

Helpful Report

Posted 2 months ago

Thank you for such a kind review! We are so pleased to hear that you enjoyed using our website and found our customer service to be excellent. Delivering your order "as promised" is a top priority for us, so we’re delighted we hit the mark. Thank you for choosing Mobility Smart—we hope to be of service to you again! Thanks From The Mobility Smart Team

Posted 2 months ago

“Surprised to receive my purchase of a commode so fast and efficient service Quality his superb i love it thank you .”

Helpful Report

Posted 2 months ago

Thank you for the lovely review, Judith Maddox! We are so pleased that we could surprise you with our fast and efficient service. We know that when you need a piece of equipment, you often need it right away, so we make speedy delivery a top priority. It’s wonderful to hear that you find the quality to be superb—thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I recently purchased a kettle that is a good send, after having a stroke I lost mobility in my right hand so couldn't lift a kettle for tea and had to wait for someone to make me one. Now I have the ability to do my own, I would highly recommend this product”

Helpful Report

Posted 2 months ago

Thank you so much for sharing your story, Brenda Mercer. We are truly touched to hear how much of a difference the kettle has made to your daily life. Restoring that bit of independence—being able to make your own cup of tea whenever you like—is exactly why we do what we do. We are so glad we could help, and we really appreciate your high recommendation. Thanks From The Mobility Smart Team

Posted 2 months ago

“Item arrived after 7 days from dispatch. This being a 24 hr delivery ? Dreadful.”

Helpful Report

Posted 2 months ago

Dear Alan, We are sorry to hear you’re disappointed with the delivery timeframe. However, we would like to clarify the timeline of your order to provide some context: Order Date: Your order was placed on Sunday. Dispatch Date: We processed and shipped your item first thing Monday morning. Courier Performance: While the service used is a 24-hour aim, Royal Mail guidelines allow up to 5 working days for delivery during busy periods. It appears there was a lack of tracking updates from the courier once the parcel left our warehouse, and we understand how frustrating it is to see no movement until the day of delivery. While we have no control over the parcel once it is in the hands of Royal Mail, we always strive to get orders out our door as fast as possible—which, in your case, was the very next working morning. We appreciate your feedback and will continue to monitor our courier partners to ensure the best service possible. Thanks From The Mobility Smart Team

Posted 2 months ago

“My friend was having trouble opening bottles and milk bottles i already have one of these and it's absolutely brilliant so I have bought some more spare one for me and one for my friend and she loves it 😀”

Helpful Report

Posted 2 months ago

Thank you for the lovely review, Deborah Prager! We are so pleased to hear that you’ve shared such a helpful solution with your friend. It’s wonderful to know that something as simple as a bottle opener can make such a difference in daily life. We're glad both you and your friend are finding them "absolutely brilliant"—it's great to hear she loves it! 😀 Thanks From The Mobility Smart Team

Posted 2 months ago

“Great website Excellent communication Fast delivery”

Helpful Report

Posted 2 months ago

Thank you for the review, Colin Archer! We are so pleased to hear that you enjoyed using our website and were happy with our communication and fast delivery. We work hard to ensure the process is as smooth as possible from start to finish, so your feedback is greatly appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Fantastic from ordering until delivery good contact (have used careco before but no more !!!! ) you have a convert .A* from me Robert”

Helpful Report

Posted 2 months ago

Thank you for the incredible review, Robert! We are absolutely delighted to hear that you’ve had such a fantastic experience with us from start to finish. We take great pride in our customer contact and delivery speed, so it’s wonderful to know we’ve earned your trust. Welcome to the Mobility Smart family—we are thrilled to have you as a new convert and look forward to looking after you for years to come! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very happy with buying from MOBILITY SMART the item is very well made and the purchasing experience was easy and quick,delivery also fast.Thank You”

Helpful Report

Posted 2 months ago

Thank you for the glowing review! We are delighted to hear that you are very happy with your purchase and that you found the item to be well-made. We strive to make the purchasing experience as easy and quick as possible, so it’s great to know we hit the mark for you. We appreciate your support and hope to see you again soon! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service, prompt delivery and quality product.”

Helpful Report

Posted 2 months ago

Thank you for the review, Mike Jones! We are so pleased to hear that you experienced excellent service and received your order promptly. We take great pride in ensuring our customers get quality products without the wait. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I have been very pleased with the dark pants, they give me more confident than the transparent type.”

Helpful Report

Posted 2 months ago

Thank you for the lovely feedback, Shann Madsen! We are so pleased to hear that you are happy with your purchase. It is wonderful to know that the dark pants have given you more confidence; we always strive to provide products that help our customers feel their best. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,457 reviews