Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,816 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been completely satisfied with my first experience of buying from Mobility Smart. The goods have been of excellent quality and the delivery was exactly as requested.”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to welcome you as a first-time customer and thrilled to hear that you are completely satisfied with your experience. Providing excellent quality independent living aids alongside a precise, reliable delivery service is exactly what we aim for, so your fantastic feedback means the world to our entire team. We look forward to welcoming you back in the future! Thanks From The Mobility Smart Team

Posted 2 months ago

“I ordered this to replace one issued by NHS after hip replacement 22 years ago.”

Helpful Report

Posted 2 months ago

Thank you so much for sharing this wonderful review! Wow—22 years of service from your original NHS equipment is incredibly impressive! We are so glad and deeply honoured that you chose us to find its replacement. Our main goal is to provide high-quality, durable mobility aids that you can completely rely on, so we truly hope your new item brings you the exact same comfort and long-lasting support. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Website easy to navigate. Shower stool despatched day after order & delivery next day. Shower tray & shower still to be installed so not used under shower yet. Stool seems very sturdy, comfortable to sit on and easy to assemble the legs. Would reccomend company & stool.”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you found our website easy to use and that your new shower stool arrived so quickly. It is fantastic to know that you are already pleased with its sturdiness, comfort, and easy assembly. We hope it makes a wonderful difference to your routine once your new shower installation is complete! Thank you so much for recommending both our stool and our company—it means a lot to our entire team. Thanks From The Mobility Smart Team

Posted 2 months ago

“Product was easy to identify. Ordering it was straightforward. Delivery was quick and prompt. Would recommend this company on my experience.”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you had such a seamless experience with us, from easily finding your product to its quick and prompt delivery. We always aim to make ordering independent living aids as straightforward and stress-free as possible, so your recommendation means the world to our entire team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent customer service polite and helpful.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you experienced excellent customer service from our team. We always strive to be as polite, patient, and helpful as possible when assisting our customers, so knowing we hit the mark for you truly warms our hearts. Thank you for taking the time to share your experience! Thanks From The Mobility Smart Team

Posted 2 months ago

“All good from start to finish.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review, Susan! We are absolutely delighted to hear that you had a seamless experience with us from start to finish. Our entire team works hard to make ordering independent living aids as smooth and stress-free as possible, so your wonderful feedback means a lot to us all. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“They are always pleasant helpful and speedy , not to mention very reasonable as well.”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review, Peter! We are absolutely delighted to hear that you consistently find our team to be pleasant, helpful, and speedy. Providing great customer care and fast service at a very reasonable price is exactly what we aim for every single day. Your continued support means a lot to everyone here! Thanks From The Mobility Smart Team

Posted 2 months ago

“Thank you i needed a crash tested wheelchair at very short notice for my nephew who has advanced Huntingtons The ,got choice,cost and what it said on the labe,l Vat reduction i paid for express delivery just £10just under here the next day with communication all the way thanks”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your story with us. We know that finding specialized, crash-tested equipment for advanced Huntington's disease can be incredibly stressful, especially at short notice. We are so glad that we could provide the right choice, smooth VAT relief, and reliable next-day delivery to support you and your nephew when it mattered most. Hearing that our communication kept your mind at ease means the world to our entire team. Sending our very best wishes to you and your family. Thanks From The Mobility Smart Team

Posted 2 months ago

“Just the parts I needed arrived swiftly.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review, David! We are absolutely delighted to hear that the exact parts you needed arrived swiftly. We know how important it is to get replacement parts quickly so you can keep your independent living aids in perfect working order, so your great feedback means a lot to our team! Thanks From The Mobility Smart Team

Posted 2 months ago

“Delivery was good and on time was kept informed about delivery.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review, Richard! We are absolutely delighted to hear that your delivery arrived safely and right on time. Keeping you fully informed with clear updates throughout the shipping process is really important to us, so we are thrilled that you felt well looked after. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Ordered hand rail for giant step, absolutely no problems”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review, Peter! We are absolutely delighted to hear that you had a smooth, problem-free experience ordering your handrail. Negotiating giant steps can be a real challenge, so we are thrilled that our product is in place to provide the extra safety and stability you need. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service and very happy with the price.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you had an excellent experience with our service and that you are happy with the price. Providing high-quality care and affordable products is exactly what we aim for, so your positive feedback means the world to our entire team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Quality item, just as described. Very fair pricing. Reliable and prompt delivery. Would happily use again thanks.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are happy with the quality and pricing of your item, and that it arrived promptly and safely. Ensuring everything is exactly as described and delivered with care is so important to us. Knowing that you would happily use us again means the world to our entire team, and we look forward to welcoming you back! Thanks From The Mobility Smart Team

Posted 2 months ago

“Terrible product”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We are so sorry to hear that you had a terrible experience with our product—this is definitely not the standard we aim for, and we want to make things right. Looking through our records, it looks like you haven't contacted our support team about this issue before. We would love the chance to help resolve this for you. You are absolutely welcome to send the product back for a return or replacement; just send us a quick email at contact@mobilitysmart.co.uk to let us know, and we will send over the return steps and get this sorted out for you right away. Thanks From The Mobility Smart Team

Posted 2 months ago

“Prompt delivery, excellent product at decent price. Will definitely purchase from here again.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review, Leanne! We are absolutely thrilled to hear that your order arrived promptly and that you are happy with the excellent quality and decent price of your product. Providing affordable, high-quality independent living aids is what we do best, and knowing that we have earned your future custom means the world to our team! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellence is the words that I would use, very helpful very quick delivery, ordered after 2 in the afternoon and it was on my door step the very next day . Keep up the good work”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely thrilled to hear that your order arrived on your doorstep the very next day, especially since it was placed later in the afternoon. Achieving "excellence" in both our customer helpfulness and our delivery speed is exactly what we strive for every day. Your encouraging words mean the world to our team, and we will definitely keep up the good work! Thanks From The Mobility Smart Team

Posted 2 months ago

“fast efficient and correct”

Helpful Report

Posted 2 months ago

Thank you so much for the fantastic review! We are absolutely thrilled to hear that your experience with us was fast, efficient, and correct. Our team works hard to ensure that every order is processed quickly and accurately, so your great feedback means a lot to us all. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“The sales staff were very co-opersatrive and helpful in getting the part I required many thanks everyone.”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that our sales team was so co-operative and helpful in tracking down the exact part you required. Finding the right replacement part can sometimes be a bit of a puzzle, so knowing our staff provided the right support means the world to us. Your kind words will definitely be passed on to everyone here! Thanks From The Mobility Smart Team

Posted 2 months ago

“Really good value for money compared to other suppliers. Delivery was fast and on time. I will definately use them again for other mobility items.”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you found our prices to be such good value for money compared to other suppliers. Providing affordable independent living aids alongside fast, dependable delivery is exactly what we aim for, and knowing that we have earned your future custom means the world to our team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“I have used Mobility Smart on a few occasions. Each time I have found their website easy to use. The variety of products is good so finding what you need is easy. And delivery was no trouble with the products well packaged.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to have your continued support and to hear that you have had such consistent, positive experiences on each occasion you have shopped with us. Ensuring our website is easy to navigate, our product range is varied, and your items arrive safely packaged is exactly what we strive for. Thank you for choosing us time and again! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,816 reviews