Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,081 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order off their website & prompt delivery.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear that you found it easy to order from our website and that you received a prompt delivery. We work hard to ensure our online shopping experience is as smooth as possible, so it is great to know it worked well for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Well priced as add,Easley fitted.Will use again.”

Helpful Report

Posted 1 month ago

Thank you for your review, Anthony Pratt! We are glad to hear that the product was well priced and easy to fit. It’s great to know that our descriptions were accurate and that you had a smooth experience. We look forward to being of service to you again in the future! Thanks From The Mobility Smart Team

Posted 1 month ago

“Although not used yet, this item was recommended by a good friend whose has one fot her husband. In fact one of the items was a replacement for him.”

Helpful Report

Posted 1 month ago

Thank you for your review, Sue Schneider! It is the highest compliment to us when our products are recommended by friends. We are so pleased that your friend has found the item useful enough for her husband to request a replacement, and we hope you find it just as helpful once you have the chance to use it. Please don't hesitate to reach out if you need anything at all! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very swift response and delivery”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear that you experienced a very swift response and delivery. We know how important it is to receive your mobility essentials quickly, so we are glad we could get your order to you so efficiently. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Amazing service and price was better than anyone. Every penny helps.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Sian Williams! We are delighted that you received amazing service and were happy with our pricing. We completely agree that every penny helps, which is why we work hard to keep our prices as competitive as possible while maintaining high standards. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great quality goods for a fraction of the price”

Helpful Report

Posted 1 month ago

Thank you for your review, Jennifer Hobbs! We are delighted to hear that you are happy with the quality of your items. We believe that high-quality mobility aids should be accessible to everyone, so we are thrilled that you found our goods to be great quality at a fraction of the price. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“the delivery was terrible i had to take two uber to the delivery center and back, they failed to deliver the parcel.”

Helpful Report

Posted 1 month ago

I am very sorry to hear about the trouble you had with your delivery. I completely understand how frustrating it is to have to travel to a depot to collect a package. I would like to clarify that DHL's standard policy is to automatically reattempt delivery if the first one is missed. Had we been made aware of this issue, we could have contacted DHL directly on your behalf to arrange a specific redelivery date that suited you. Since we weren't contacted regarding this delay, we unfortunately weren't aware there was an issue until seeing this review. We pride ourselves on our customer service and would have been more than happy to resolve this for you immediately. We value your feedback and hope you'll give us another chance to provide you with a smoother experience in the future. Best regards, Thanks From The Mobility Smart Team

Posted 1 month ago

“Both bath bench and handle Are excellent ready to install. Sturdy an light . Thankyou ..”

Helpful Report

Posted 1 month ago

Thank you for your review, Anthony Odonnell! We are delighted to hear that both the bath bench and handle have met your expectations. It is great to know that you found them sturdy, light, and easy to install. Providing reliable products that make the bathroom safer is very important to us, so we truly appreciate your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Usual speedy and efficient service and quality”

Helpful Report

Posted 1 month ago

Thank you for your continued support, Patricia Riggs! We are delighted to hear that we provided our usual speedy and efficient service. Maintaining high quality and reliable delivery is very important to us, so it’s wonderful to know we’ve met your expectations once again. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick delivery Easy to pur together Light enough to move sround house as needed Comfortable to sit on”

Helpful Report

Posted 1 month ago

Thank you for your review, Katie Powers! We are delighted to hear that you found the assembly easy and that the product is light enough to move around as you need it. Knowing that you find it comfortable to sit on is wonderful, as comfort and convenience are exactly what we aim for. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 month ago

“So easy to order and delivery was quick well packed and this seat looks really smart, strong and will do the job of keeping me safe”

Helpful Report

Posted 1 month ago

Thank you for your review, Sian Williams! We are delighted to hear that you found it so easy to order and that your delivery arrived quickly and well packed. It is wonderful to know that you are pleased with the look and strength of the seat. Our main goal is to help our customers feel safe and secure, so we are thrilled that this product is doing exactly that for you! Thanks From The Mobility Smart Team

Posted 1 month ago

“Absolutely fantastic customer service, rarely experienced these days with other suppliers. We had an issue with the delivered product. Response to our communication was swift and sympathetic, and the solution was immediate and to our complete satisfaction. Cannot over emphasis how excellent their customer service was.”

Helpful Report

Posted 1 month ago

Thank you for such a glowing review, Malcolm Smith! We are incredibly proud of our team for providing fantastic customer service, and it is wonderful to hear that we stood out compared to other suppliers. While we always aim for a perfect delivery, it is how we handle issues that truly matters. We are so glad we could provide a swift, sympathetic, and satisfying solution for you. Thank you for your high recommendation! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent product and really quick delivery. Great!”

Helpful Report

Posted 1 month ago

Thank you for your review, Shana Pezaro! We are delighted to hear that you are happy with your excellent product and that it reached you so quickly. Providing a great experience and efficient service is what we strive for, so we truly appreciate your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“The ease from ordering to delivery was so seamless and prompt. Perfect.”

Helpful Report

Posted 1 month ago

Thank you for your review, Patricia Norris! We are delighted to hear that your experience from ordering to delivery was so seamless and prompt. We aim for every order to be perfect, so it is wonderful to know we hit the mark for you. We truly appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Really simple process to choose and buy items on the website. There are so many useful things to choose from and they are usually received very quickly and are always well packaged. A lovely company to do business with.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are so glad to hear that you find our website simple to use and our range of products useful. We take great pride in ensuring items are received quickly and well packaged, so it’s wonderful to know we’ve consistently met your expectations. Thank you for describing us as a lovely company to do business with—we truly appreciate your support! Thanks From The Mobility Smart Team

Posted 1 month ago

“I was looking for wheelchair for my husband to use to get to his side of the bed and found Ambulance chair from Mobility Smart website. It's perfect for tight space. The Order Process online is very quick and easy: very user friendly (no need to fill in too much info). Ordered around 1.40 pm on Monday 5 January 2026. Got the email confirmation of the order straight away. The following day, Tuesday, received the email that the parcel was dispatched and on the way. Also the courier -DHL also emailed to say they expect the parcel to come to their hub and will let me know when they are out for delivery. Next day, Wednesday, got the email & text from DHL stating time to deliver. And the Ambulance chair arrived around 1.30 pm. Very quick indeed! Very impressed with the service! And very fortunate too as the following day Storm Goretti arrived with strong winds and rain with the Met warning of danger to life!! With the subsequent snow and ice with travel disruption!! Very relieved customer! Thank you for speedy service.”

Helpful Report

Posted 1 month ago

Thank you so much for your detailed review! We are delighted that the Ambulance chair is proving to be the perfect solution for your husband in those tight spaces. It is wonderful to hear that our user-friendly ordering process and tracking system kept you informed every step of the way. We are especially relieved that your order arrived just before Storm Goretti and the subsequent travel disruptions! Thank you for choosing Mobility Smart—we are so glad we could help provide some peace of mind during such a difficult weather week. Thanks From The Mobility Smart Team

Posted 1 month ago

“My wife and I have recently downsized and our beautifuly new house has a staircase which has two right angles turns which we found tricky to negotiate when carrying things upstairs. So we bought two grab handles from Mobility Smart and they are perfect. Just in the place for engaging and comfortable to the hands.”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We are so glad to hear that the grab handles are working out perfectly in your new home. Negotiating turns on a staircase can be a challenge, especially when carrying items, so it is wonderful to know our handles are providing that extra bit of security and comfort. We wish you and your wife many happy years in your new house! Thanks From The Mobility Smart Team

Posted 1 month ago

“not happy with delivery!!”

Helpful Report

Posted 1 month ago

Thank you for your feedback, though we were surprised to receive a 1-star review regarding our delivery speed. We looked into your order details and noted that your order was placed on the 6th of January after our business hours. Our team processed and shipped it the very next morning on the 7th, and tracking confirms it was delivered on the 8th. With a total turnaround time of approximately 24-48 hours, we feel we processed this as quickly as possible. As you didn't contact us directly to express any concerns before posting this, we would appreciate it if you would consider revising your review to reflect the actual service provided. We always strive for 5-star service and hope you enjoy your purchase. Thanks From The Mobility Smart Team

Posted 1 month ago

“Great product easy to wash and dry”

Helpful Report

Posted 1 month ago

Thank you for your review, Steven Dexter! We are glad to hear you’re happy with your purchase and that you found it so easy to wash and dry. We aim to provide products that are not only effective but also easy to maintain for our customers. We appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Well packed and quickly deliverd”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear that your order arrived well packed and was quickly delivered. Ensuring your items arrive safely and promptly is a top priority for us, so we truly appreciate you sharing your experience! Thanks From The Mobility Smart Team

Posted 1 month ago

Mobility Smart Limited is rated 4.7 based on 1,081 reviews