Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,462 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website Excellent communication Fast delivery”

Helpful Report

Posted 2 months ago

Thank you for the review, Colin Archer! We are so pleased to hear that you enjoyed using our website and were happy with our communication and fast delivery. We work hard to ensure the process is as smooth as possible from start to finish, so your feedback is greatly appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Fantastic from ordering until delivery good contact (have used careco before but no more !!!! ) you have a convert .A* from me Robert”

Helpful Report

Posted 2 months ago

Thank you for the incredible review, Robert! We are absolutely delighted to hear that you’ve had such a fantastic experience with us from start to finish. We take great pride in our customer contact and delivery speed, so it’s wonderful to know we’ve earned your trust. Welcome to the Mobility Smart family—we are thrilled to have you as a new convert and look forward to looking after you for years to come! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very happy with buying from MOBILITY SMART the item is very well made and the purchasing experience was easy and quick,delivery also fast.Thank You”

Helpful Report

Posted 2 months ago

Thank you for the glowing review! We are delighted to hear that you are very happy with your purchase and that you found the item to be well-made. We strive to make the purchasing experience as easy and quick as possible, so it’s great to know we hit the mark for you. We appreciate your support and hope to see you again soon! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service, prompt delivery and quality product.”

Helpful Report

Posted 2 months ago

Thank you for the review, Mike Jones! We are so pleased to hear that you experienced excellent service and received your order promptly. We take great pride in ensuring our customers get quality products without the wait. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I have been very pleased with the dark pants, they give me more confident than the transparent type.”

Helpful Report

Posted 2 months ago

Thank you for the lovely feedback, Shann Madsen! We are so pleased to hear that you are happy with your purchase. It is wonderful to know that the dark pants have given you more confidence; we always strive to provide products that help our customers feel their best. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“My package arrived in a timely manner and was as described. I would use this company again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are so pleased to hear that your package arrived in a timely manner and was exactly as described. Reliability is our top priority, and knowing that you would choose to use Mobility Smart again is the best compliment we could receive. We look forward to being of service to you in the future! Thanks From The Mobility Smart Team

Posted 2 months ago

“The ordering process was very easy, the website is well laid out, easy to use with a good range of products. Once ordered the product was delivered within two days, in a large sturdy cardboard box which ensured its safe and undamaged delivery. I'm very pleased with Mobility Smart and will use them in future.”

Helpful Report

Posted 2 months ago

Thank you for such a detailed and thoughtful review, David Tadd! We are so pleased to hear that you found our website easy to navigate and enjoyed our range of products. We take great care in our packaging to ensure everything arrives in perfect condition, so it’s wonderful to know the sturdy boxing did its job! We’re delighted to have earned your trust for future orders. Thanks From The Mobility Smart Team

Posted 2 months ago

“Bought an inner tube for my wifes mobility scooter excellent product fair price excellent communication quick delivery thank you will definitely deal with this supplier again”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Kenneth Loughran! We are so pleased to hear that we could help you get your wife’s mobility scooter back in action with a new inner tube. We strive to offer excellent products at a fair price, and it’s great to know you appreciated our communication and quick delivery. We look forward to being your go-to supplier in the future! Thanks From The Mobility Smart Team

Posted 2 months ago

“Kept updated throughout placing the order to delivery.”

Helpful Report

Posted 2 months ago

Thank you for the feedback, Paul Hodgson! We are so pleased to hear that you felt well-informed throughout the process. We make it a priority to provide regular updates from the moment an order is placed until it reaches your door, as we know how important it is to track your delivery. We appreciate your support! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very easy to order, excellent communications from ordering through to delivery and excellent product.”

Helpful Report

Posted 2 months ago

Thank you for the glowing review, Paul May! We are so pleased to hear that you found the ordering process easy and were kept well-informed throughout. We believe that excellent communication is key to a stress-free experience, from the moment you click buy until the product arrives at your door. We’re delighted that you’re happy with your purchase! Thanks From The Mobility Smart Team

Posted 2 months ago

“Still waiting for item to be delivered by dhl they should hv been here 3 days ago excuses excuses so poor service indeed”

Helpful Report

Posted 2 months ago

Hi Anthony, I am incredibly sorry for the delay and the frustration this has caused. We looked into this with DHL immediately, and it appears the courier was unable to locate your address because the specific house name did not populate in their postcode finder system. Because the delivery could not be completed, the item is now being returned to our warehouse. We will be issuing a full refund to your original payment method immediately. We appreciate your patience while we get this sorted, and we'll be looking into our address validation process to ensure this doesn't happen again. Best regards,

Posted 2 months ago

“Always excellent products and a 1st Class Customer Service.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful feedback, Davina Cullen! We are so pleased to hear that we have consistently met your expectations with both our products and our team. We strive to provide 1st Class Customer Service every single time, so hearing the word "always" is the best compliment we could receive. Thank you for your continued support! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service with prompt delivery of a great quality product. Well done”

Helpful Report

Posted 2 months ago

Thank you for the review, Ray Gibbons! We are so pleased to hear that you experienced excellent service and were happy with the quality of your product. We take great pride in our prompt delivery times, so it is wonderful to receive a "well done" from a satisfied customer. We appreciate your support! Thanks From The Mobility Smart Team

Posted 2 months ago

“My order was promptly dispatched and arrived within days”

Helpful Report

Posted 2 months ago

Thank you for the review, Bridget Connelly! We are so pleased to hear that your order was promptly dispatched and reached you so quickly. We know that our customers often need their items right away, so we make it a priority to get orders out the door and delivered within days. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Ecxcellent Service, from ordering to delivery”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Sandra Gray! We are so pleased to hear that you experienced excellent service throughout the entire process. From the moment you place an order to the final delivery, we strive to make things as smooth as possible for our customers. We truly appreciate your support! Thanks From The Mobility Smart Team

Posted 2 months ago

“Package came with split cardboard and the heavy monkey bar falling out. The delivery man was glad to get rid of it. I do not know whether there should be an instruction leaflet but there was not one. In fact we do not find this useful so will not be using it but it is very difficult to return. On 7th March we were told it would arrive on 5th March!”

Helpful Report

Posted 2 months ago

Hello Patricia, Thank you for sharing your feedback. I am sincerely sorry to hear about the state your order arrived in and the frustration caused by the shipping delays and missing instructions. This is certainly not the experience we want for our customers. Regarding your comments, I would like to address a few points to help make this right: Communication: We actually haven't received any direct messages from you yet regarding these issues. We would love the chance to assist you personally. Missing Instructions: We apologize that the manual was missing. If you decide to keep the item, we can email you a digital copy immediately. Returns: You absolutely have the right to return the item. We understand that the original box is damaged; if you'd like to proceed with a return, you can either source a replacement box locally, or we can send out fresh packaging to you to ensure the item is secure for transport. Shipping: We apologize for the confusion regarding the delivery date. We will be looking into why you were given a date that had already passed. Please contact us directly so we can arrange the packaging or process your refund as quickly as possible. We’re here to help! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent all round.”

Helpful Report

Posted 2 months ago

Thank you for the review, Sheila Calver! We are so pleased to hear that you had an excellent experience with us from start to finish. We strive to provide top-tier service across the board, so your feedback means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent and ready for my cruise”

Helpful Report

Posted 2 months ago

Thank you for the review, Brian Head! We are so pleased to hear that you’re happy with your purchase and that you're all set for your upcoming trip. We hope your new gear makes your holiday even more comfortable and relaxing. Have a fantastic time on your cruise! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very pleasant gentlemen phone me an hour before they got here just let me know the wrong way put your ass to put it enough. They went very good.”

Helpful Report

Posted 2 months ago

Thank you for the lovely review, Alison Henson! We are so pleased to hear that our team looked after you so well. We always aim to keep our customers updated with a courtesy call before we arrive, so it’s great to know you found that helpful. Our team takes great pride in being professional and efficient, and we’ll be sure to pass your kind words on to the gentlemen involved! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent sevice & quick delivery”

Helpful Report

Posted 2 months ago

Thank you for the review! We are so pleased to hear that you experienced excellent service and quick delivery. We know how important it is to get your items without delay, so we make speedy shipping a top priority. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,462 reviews