Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,816 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“goods supplied were 1st class easy online ordering process will definitely use again”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you found our online ordering process easy and that the goods supplied were 1st-class. Our team works hard to keep our website simple to navigate and our product quality high, so knowing we have earned your trust for the future truly means the world to us. Thank you for choosing us, and we look forward to welcoming you back! Thanks From The Mobility Smart Team

Posted 2 months ago

“Was delighted at the price of what I was needing. They are fair and provide a quality service, not bleeding you dry like most out there. I know when I'm needing any more stock who I will going to first. Mobility Smart. Excellent service at very affordable prices, would give them 10 starts if I could!!”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review, Sharon! Your incredibly kind words truly mean the world to our entire team. We firmly believe that essential daily living and mobility aids should be accessible and affordable to everyone, and we work hard to keep our prices fair without ever compromising on quality. Knowing that we are your number-one choice for future orders—and that you'd give us 10 stars if you could—has absolutely made our day. Thank you for your amazing support! Thanks From The Mobility Smart Team

Posted 2 months ago

“Absolutely excellent service and product Fantastic value for money Would use again without any hesitation”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you are so pleased with both your product and our service. Our team works hard to ensure we offer fantastic value for money without ever compromising on quality, so knowing that you would shop with us again without any hesitation truly means the world to us. Thank you for your support, and we look forward to looking after you again! Thanks From The Mobility Smart Team

Posted 2 months ago

“Service was excellent . From ordering, keeping me informed of when to expect it, to delivery.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you experienced excellent service from start to finish. Our team works incredibly hard behind the scenes to keep you well-informed at every single stage of your order, so knowing that our communication and delivery met your expectations means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Product just what i wanted to help me push pills out of foil as doing it with just my finger they get very sore as me and my husband take a lot of medication between us”

Helpful Report

Posted 2 months ago

Thank you so much for this wonderful and relatable review! We know that managing a lot of daily medications can be a real chore, and constantly pushing pills through tough foil backing can make your fingers incredibly sore and uncomfortable. We are absolutely delighted to hear that this handy little tool was exactly what you and your husband needed to make your daily routine painless and easy. Thank you so much for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Good service, simple web ordering and correct item arrived quickly”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you found our website ordering simple and that your correct item arrived quickly. Our team works hard behind the scenes to make the online shopping experience as straightforward as possible, so your positive feedback means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“We bought half step for my wife to get into our garden - she's only got little legs it's time for a grow bag! Seriously it's just the job. JJ”

Helpful Report

Posted 2 months ago

Thank you so much for the fantastic review, JJ! Your comment about the grow bag gave our whole team a wonderful chuckle! We are absolutely delighted to hear that the new half step is "just the job" and is making it much easier for your wife to get out and enjoy the garden safely. We hope she enjoys spending plenty of time out there in the fresh air. Thank you for choosing us and for bringing some humour to our day! Thanks From The Mobility Smart Team

Posted 2 months ago

“I found their web site easy to use and they have a good range of suitable pressure cushions. I found exactly what I was looking for. The delivery was quick.”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you found our website easy to use and that our range helped you find the exact pressure cushion you were looking for. We know how vital the right seating support is for daily comfort and well-being, so it's wonderful to know our fast delivery got it to you right away. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very helpful when I needed some help. Instructions on how to assemble the kit extremely poor. Why not use a bigger type face - the majority of your customers must be elderly and the small print does not help!”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your feedback. We are really glad to hear that our team was helpful when you needed assistance, but we want to sincerely apologize for the frustration caused by the poor assembly instructions. You have made an incredibly fair and important point. A large portion of our valued customers are elderly or have visual impairments, and instructions should always be clear, large, and easy to read. We are passing your comments directly to our product development and sourcing teams so we can look into upgrading the print size and clarity of these manuals. In the meantime, if you or anyone else ever struggles with a manual, please give our helpful team a call—we can often email over large-print digital versions or talk you through the setup step-by-step. Thank you for helping us improve! Thanks From The Mobility Smart Team

Posted 2 months ago

“Quick delivery and excellent quality”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with the excellent quality of your product and that it arrived so quickly. Our team works hard behind the scenes to get your essential items checked, packed, and out the door without delay, so your support means a lot. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Absolutely brilliant”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had an absolutely brilliant experience with us. Your kind words put a huge smile on everyone's faces here. Thank you for choosing us, and we look forward to looking after you again in the future! Thanks From The Mobility Smart Team

Posted 2 months ago

“Great helpful company. I needed new batteries for a mobility scooter but didn't have a clue. My call was answered by a real person within a few rings who identified the batteris and within 4 days they arrived. Brilliant service.”

Helpful Report

Posted 2 months ago

Thank you so much for this wonderful review! We know that trying to find the right replacement batteries for a mobility scooter can feel completely overwhelming if you aren't sure what you need. That is exactly why we make sure you can always speak directly to a real person on our team without waiting around. We are absolutely delighted that we could take the guesswork out of it for you and get your batteries delivered quickly so you can get back to being fully mobile. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“The fan arrived well packaged and on time. However it is slightly different from the one I ordered and it defaults to the fastest setting rather than me being able to choose the speed.”

Helpful Report

Posted 2 months ago

Best for a friendly, supportive tone that prioritizes fixing the warehouse error immediately. Thank you for sharing your feedback, and please accept our sincere apologies. While we are glad to hear that your delivery arrived safely and on time, we are very sorry that you received a slightly different fan from the one you ordered, and that it is not operating correctly with adjustable speeds. This sounds like a mix-up in our packing department, and we want to get the correct, fully adjustable fan out to you as quickly as possible. Please contact our customer care team directly at your earliest convenience, and we will arrange a hassle-free exchange at absolutely no cost to you. Thank you for your patience while we get this sorted out! Thanks From The Mobility Smart Team

Posted 2 months ago

It looks like you've selected Reply Option 1 (Warm, Apologetic & Solution-Focused)! This is a great choice—it strikes the perfect balance by taking immediate responsibility for the mistake, validating the customer's frustration, and providing a clear, friendly pathway to get the issue resolved at no cost to them. You are all set to copy, paste, and send this reply to the customer. Let me know if you have another review you'd like to tackle!

Posted 2 months ago

“Great service”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you experienced great service with us. Our team strives to ensure every order is handled with care and efficiency, so your kind words truly mean a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“Bought a knob to tighten the joystick to the arm of an Instafold Power Chair. Fitted perfectly, good tracking information and fast delivery. Very happy with item and service, many thanks.”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that the replacement knob fitted your Instafold Powerchair perfectly. We know how important those small components are for keeping your joystick secure and your chair safe to operate, so we always aim to get them to you quickly with clear tracking updates. Thank you for your custom, and happy motoring! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very good product quick delivery would definitely recommend thank you”

Helpful Report

Posted 2 months ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you are pleased with your product and that it arrived so quickly. Knowing that you would highly recommend us truly means the world to our entire team. Thank you for choosing us, and we look forward to looking after you again in the future! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very happy with my order just what I needed”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are very happy with your order and that it was exactly what you needed. Knowing that we've been able to help find the right solution for you means a lot to everyone on our team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“prompt delivery at time specified.very helpful and polite delivery man who was agreat help to my wife.”

Helpful Report

Posted 2 months ago

Thank you so much for this wonderful review, John! We are absolutely delighted to hear that your order arrived exactly at the specified time. Most importantly, it brings a huge smile to our faces to know that our delivery driver was so polite and helpful to your wife. We know that getting mobility aids delivered smoothly can make a big difference, and we will be sure to pass your kind words along to our logistics team to let them know their extra effort was appreciated. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

“good prices on reasonable products and delivered very swiftly, I recommend this company”

Helpful Report

Posted 2 months ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with our competitive pricing, the quality of your products, and our swift delivery service. Knowing that you would recommend our company truly means a lot to everyone on the team. Thank you for choosing us, and we look forward to serving you again in the future! Thanks From The Mobility Smart Team

Posted 2 months ago

“The website was easy to negotiate even to a tech duffer like me. The item was preceded by messages saying when it would be delivered and on the delivery day I was given a time slot of when to expect it. It came in that time slot which was good as I live in a secured entry appartment building. I could, therefore, be downstairs to collect it.”

Helpful Report

Posted 2 months ago

Thank you so much for this wonderful and detailed review! We are absolutely delighted to hear that you found our website easy to navigate and use. We know how stressful waiting for a parcel can be—especially when living in a secured entry apartment block—so we make it a top priority to provide precise tracking updates and accurate delivery time slots. We are thrilled that the courier arrived exactly on time so you could collect it smoothly. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,816 reviews