Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,456 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect grab rails for my elderly mother, easy to install”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We are so pleased to hear that the grab rails were the perfect fit for your mother’s needs. We know how important home safety is, so we’re delighted that the easy installation made the process smoother for you both. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“It was easy to place the order, had confirmation straight away and the parcel was with me in a couple of days”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We are so pleased to hear that your experience with us was seamless from start to finish. We know that clear communication and fast delivery are top priorities for our customers, so we’re delighted we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service good quality”

Helpful Report

Posted 2 months ago

Thank you for the review, Lorraine Dalton! We are so pleased to hear that you found our service excellent and our products to be of good quality. We take great pride in maintaining high standards across everything we do, so your feedback is a great boost for the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I haven’t got the product yet”

Helpful Report

Posted 2 months ago

Hi there. I’m so sorry for the confusion regarding your delivery, but I’ve looked into this and would like to provide some clarity so you can find your package! According to the tracking information, your parcel was successfully delivered on the 24th. The courier noted that it was left in a safe place: on the clear glass table located downstairs. I recommend checking that specific area or checking the tracking link provided in your shipping email to view the delivery photo. If you still can’t locate it after checking the table, please reach out to us directly so we can assist you further! Thanks From The Mobility Smart Team

Posted 2 months ago

“I ordered products from stock, arrived when informed it would. Site easy to navigate.”

Helpful Report

Posted 2 months ago

Thank you for the feedback! We are so pleased to hear that your experience was seamless from start to finish. We work hard to ensure our live stock levels are accurate and our delivery updates are "spot on," so it’s great to know your order arrived exactly when informed. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Overall experience is excellent, I received up to date emails telling me the status of delivery and item was packaged well.”

Helpful Report

Posted 2 months ago

Thank you for the excellent review, Mary Wright! We are so pleased to hear that you appreciated the up-to-date tracking emails. We know how important it is to stay informed, so we’re delighted that our communication and secure packaging met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Ordered knee scooter as I’ve had a foot operation. Great for whizzing round the house! Easy to assemble, arrived within 5 days of ordering. All good”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We are so pleased to hear that your new knee scooter is helping you "whizz around the house" while you recover from your operation. We know how important mobility is during recovery, so we’re delighted that the easy assembly and prompt delivery made things a little easier for you. Wishing you a very speedy recovery! Thanks From The Mobility Smart Team

Posted 2 months ago

“Bit disappointed seat very narrow .luckily I'm not large someone with a larger bottom would find the seat too narrow. Also the back needs to be made secure because if you lost your balance and grabbed the back it would fold over and cause you to fall”

Helpful Report

Posted 2 months ago

Hi Susan, thank you for sharing your honest feedback with us. We’re glad to hear the seat size worked out for you personally, but we truly appreciate your perspective on how the width might feel for others. Regarding the backrest, you’ve made an excellent point—it is designed to fold for portability and storage, but it definitely shouldn't be used as a primary support handle for balance. Your safety is our priority, and we’ll make sure your comments about the backrest stability are passed along to our team. For future shoppers, we do list all specific dimensions on our website to help ensure the best fit possible before ordering. Thanks From The Mobility Smart Team

Posted 2 months ago

“This is our second ‘step’ purchase and is good quality.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We are so pleased to hear that you've returned to us for your second ‘step’ purchase. There is no better compliment than a returning customer, and we’re delighted that the quality has met your expectations once again. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Found the product i needed. Very easy to order and quick delivery time also.”

Helpful Report

Posted 2 months ago

Thank you for the review, Nigel O! We are so pleased to hear that you found exactly what you were looking for on our site. We work hard to make our ordering process as straightforward as possible, so it’s great to know that you had an easy experience and a quick delivery. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very efficient.”

Helpful Report

Posted 2 months ago

Thank you for the feedback! We are so pleased to hear that you found our service very efficient. We work hard to make every step of the process as smooth as possible for our customers, and we’re glad we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Sourced, Orders.Delivered,, Fitted. Very happy.”

Helpful Report

Posted 2 months ago

Thank you for the review, Roger Horton! We love how you summarised the experience—Sourced, Ordered, Delivered, Fitted. We strive to make the entire process as seamless as possible for our customers, so we are "very happy" to hear that you are satisfied with your purchase. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“very pleased with Mobility Smart . My question about my order was answered by a person on the phone ,who gave me further information and reassurance. Delivery was fast and secure. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful feedback! We are so pleased to hear that speaking with our team on the phone gave you the information and reassurance you needed. We pride ourselves on offering a personal service, and it’s great to know that this, combined with our fast and secure delivery, made for such a positive experience. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I am very pleased with the product so far and was also very impressed with the speed at which the item was delivered. I couldn't find a guarantee for the product and would like your confirmation that there is one. Please can you send me the paperwork relating to any such guarantee?”

Helpful Report

Posted 2 months ago

Thank you for the wonderful feedback! We are so pleased to hear that you are impressed with both the product and our delivery speed. Regarding your query: Yes, we can confirm that our products come with a standard 12-month guarantee. We would be more than happy to send over the relevant paperwork for your records. Please could you send us a quick email with your order details? Our team will get that documentation straight over to you. Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service, quick and efficient.”

Helpful Report

Posted 2 months ago

Thank you for the review, Catherine Scrivener! We are so pleased to hear that you found our service excellent, quick, and efficient. We know that our customers often need their items promptly, so we make speed and accuracy a top priority. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“The unit was not charged so could not be demonstrated, the dliverer/demonstrater from the word go could not wait to get away fast enough. I had to sort it myself which was not what i thought i had paid for!!!!!”

Helpful Report

Posted 2 months ago

Much appreciated for your honest feedback, Ray. Please accept our sincerest apologies for the poor experience you had with your delivery and demonstration. You are absolutely right—when you pay for a demonstration, you should receive a professional, unhurried walkthrough of a fully functional unit. We clearly fell short of our standards here. We are investigating this with the driver involved and would like to rectify this for you as soon as possible. We will be reaching out to you directly to ensure everything is sorted to your satisfaction. Thanks From The Mobility Smart Team

Posted 2 months ago

“The quality of the service provided was exceptional, and it’s clear they take great pride in what they do. I wouldn’t hesitate to recommend them to anyone looking for reliability, professionalism, and top-tier results. I’ll definitely be returning for future needs. Thank you for such a fantastic experience!”

Helpful Report

Posted 2 months ago

Thank you so much for the glowing review, Mark Smith! We are truly touched by your kind words. Our team takes great pride in providing a professional and reliable service, so hearing that we delivered "top-tier results" for you is the best feedback we could hope for. We look forward to welcoming you back for any of your future needs! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very prompt delivery of an item, and helpful reply to an email .”

Helpful Report

Posted 2 months ago

Thank you for the wonderful feedback! We are so pleased to hear that your order arrived promptly and that our team could assist you via email. We know that clear, helpful communication is just as important as the delivery itself, so it’s great to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Vert helpful relaiable cannot find and problems and the product i bought was out of this world i love having adistant bath than i do when i have ashower very good service”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Hilda Murray! We are so touched to hear that your new product is "out of this world." There is nothing quite like the relaxation of a long soak in the bath, and we are so happy we could help you enjoy that again. It’s great to know you found our service helpful and reliable—thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service and prompt delivery”

Helpful Report

Posted 2 months ago

Thank you for the review, David Knight! We are so pleased to hear that you experienced excellent service and received your order promptly. We know how important it is to get your items quickly, so we’re glad we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,456 reviews