Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,292 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, swift delivery and excellent shower mat.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Audrey Blow! We are so pleased to hear that your experience was seamless from start to finish. We know how important it is for safety items to arrive quickly, so we’re delighted that our easy ordering and swift delivery met your needs. We hope you enjoy the added comfort of your new shower mat! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“PROMPT SERVICE. EXCELLENT PRODUCT”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Jane Goldsmith! We are so pleased to hear that you experienced our prompt service and are happy with your purchase. We take great pride in maintaining high standards across everything we do, and we’re delighted we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I appreciated the prompt and efficient attention to my enquiry, order and delivery.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Maggie Kirby-Barr! We are so pleased to hear that you appreciated our prompt and efficient service. We strive to provide a seamless experience from the very first enquiry to the moment your order arrives, so it’s fantastic to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Excellent shower folding seat, am quite pleased with it.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, John Bowyer! We are so pleased to hear that you are happy with your new folding shower seat. We know how important it is to have reliable, high-quality equipment to make daily routines safer and more comfortable. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Have ordered the product before. First one still good just wanted a spare.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review! There is no better recommendation than a customer coming back for a second one. We are so pleased to hear your first purchase is still going strong—we take great pride in the durability of our products. It’s always a smart move to have a spare! Thank you for your continued support. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very gooddid not waiy long for my order to arrive”

Helpful Report

Posted 2 weeks ago

Thank you for the review, James Lauderdale! We are so pleased to hear that you didn't have to wait long for your order to arrive. We know how important fast delivery is, and we’re glad we could get your items to you quickly. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“ByACRE ultra-light rollator. Prompt service, great piece of equipment, delivered fast and on schedule. Good value!”

Helpful Report

Posted 2 weeks ago

Thank you for the fantastic review, Mike Dudgeon! We are so pleased to hear that you’re happy with your ByACRE ultra-light rollator. It really is a great piece of equipment—it combines top-tier engineering with a sleek design. We’re glad we could get it to you fast and on schedule! We’ll keep an eye out for it on Instagram—it’s definitely a rollator that’s ready for its close-up! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Purchased a knee scooter for my mum. We put it together but the brakes on it do not work. I have tried to contact Mobility scooter several times but have been ignored. Their email says 'we will respond in 1 business day'. No one has responded to any of my emails. Very poor customer service. Would not purchase from this company again.”

Helpful Report

Posted 2 weeks ago

Hi there, I completely understand the frustration when a piece of essential equipment doesn't seem to work right out of the box—especially when it's for a family member. However, I would like to clarify the timeline of our communication to ensure there isn't any confusion: Sunday, March 1st: You sent your initial email while our offices were closed for the weekend. Monday, March 2nd: We responded within one business day with specific instructions on how to adjust the brake tension (which is a common setup step). Thursday, March 5th: We received your follow-up reply. Friday, March 6th: We responded to that inquiry as well. It’s possible our emails may have landed in your spam or junk folder, as we have been actively replying to your messages. We genuinely want to make sure your mum’s scooter is safe and functional. Please check your filters for our messages from Monday and Friday. If you still can't find them, give us a call directly so we can walk you through the brake adjustment over the phone! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“This item was bought for my Mother-in-law, she's very pleased with the mug, it's her favourite colour & as she has trouble with her dexterity now it's useful too. Also it arrived promptly too. Thank you”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review! We are so happy to hear that your mother-in-law is pleased with her new mug. It’s fantastic that it’s in her favorite color and, more importantly, that it’s helping her with her dexterity. We know how much those small daily comforts matter! We’re glad it arrived promptly for her. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Great product, good delivery response.”

Helpful Report

Posted 2 weeks ago

Thank you for the feedback! We are so pleased to hear that you are happy with your purchase and our delivery response. We work hard to ensure our products are of the highest quality and reach our customers quickly. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Every good and has helped me get out of my shower more safely ( I have a balance problem)”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience, Marion Wilson. We are so incredibly pleased to hear that our product is helping you stay safe and steady in the shower. We know how much of a difference the right equipment can make for those with balance concerns, so providing that extra security and independence is exactly what we strive for. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Great company to deal with , my scooter was delivered when promised and well packaged. Thank you”

Helpful Report

Posted 2 weeks ago

Thank you for the great review, Allan Chambers! We are so pleased to hear that your new scooter arrived exactly when promised and in perfect condition. We know how important it is for our larger items to be well-protected during transit, so it’s fantastic to know our team hit the mark for you. We hope you enjoy the newfound freedom your scooter brings! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Good website, very good service and excellent products. The rollator we bought really is first class.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Patricia Wood! We are so pleased to hear that you found our website and service to your satisfaction. We take great pride in selecting excellent products, so it’s fantastic to know that your new rollator is performing so well for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very please with the product and came on time aswell”

Helpful Report

Posted 2 weeks ago

Thank you for the review, June Ellwood! We are so pleased to hear that you are "very pleased" with your new product. We know how important it is for our items to arrive exactly when expected, so we’re glad we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very good price and the right colour. Not everybody wants white ones.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Gerald Christian! We are so pleased you found the right product at a very good price. You’re absolutely right—not everyone wants the standard white! We strive to offer a variety of colours and styles so our customers can find something that actually suits their home and personality. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Walking stick is just what I wanted.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Susan Vincent! We are so pleased to hear that your new walking stick is exactly what you were looking for. We strive to provide clear and accurate descriptions so our customers can shop with confidence, and we’re delighted we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Perfect grab rails for my elderly mother, easy to install”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review! We are so pleased to hear that the grab rails were the perfect fit for your mother’s needs. We know how important home safety is, so we’re delighted that the easy installation made the process smoother for you both. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“It was easy to place the order, had confirmation straight away and the parcel was with me in a couple of days”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review! We are so pleased to hear that your experience with us was seamless from start to finish. We know that clear communication and fast delivery are top priorities for our customers, so we’re delighted we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Excellent service good quality”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Lorraine Dalton! We are so pleased to hear that you found our service excellent and our products to be of good quality. We take great pride in maintaining high standards across everything we do, so your feedback is a great boost for the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I haven’t got the product yet”

Helpful Report

Posted 2 weeks ago

Hi there. I’m so sorry for the confusion regarding your delivery, but I’ve looked into this and would like to provide some clarity so you can find your package! According to the tracking information, your parcel was successfully delivered on the 24th. The courier noted that it was left in a safe place: on the clear glass table located downstairs. I recommend checking that specific area or checking the tracking link provided in your shipping email to view the delivery photo. If you still can’t locate it after checking the table, please reach out to us directly so we can assist you further! Thanks From The Mobility Smart Team

Posted 2 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,292 reviews