Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,640 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order as described arrived promptly well packaged”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that your order arrived promptly, securely packaged, and exactly as described. Our warehouse team takes great care in preparing every single package, so knowing your experience was smooth and hassle-free means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I received excellent service, and my purchases arrived two days later.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you experienced excellent service and that your purchases arrived safe and sound just two days later. Our team works hard to process and dispatch orders as quickly as possible, so your kind feedback truly means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Dynamometer works well”

Helpful Report

Posted 2 weeks ago

Thank you so much for the great review! We are absolutely delighted to hear that your new dynamometer is working well for you. We know how important precision and reliability are when it comes to tracking strength and progress, so we are thrilled that this product has met your expectations. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I located the product I wanted and not only did they have the right one it was much cheaper than elsewhere. So I bought 3! Placed the order late afternoon and it came by Royal Mail 3 days later! Site was clear, smoothe ordering process no problems and no need to contact them”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review, Jim! We are absolutely delighted to hear that you found exactly what you needed on our clear website, and at a price so good that you could pick up three of them! Our team works incredibly hard to keep our pricing highly competitive and our ordering process smooth and hassle-free, so it's fantastic to know your Royal Mail delivery arrived quickly and seamlessly. Thank you for your brilliant support and custom! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“goods supplied were 1st class easy online ordering process will definitely use again”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you found our online ordering process easy and that the goods supplied were 1st-class. Our team works hard to keep our website simple to navigate and our product quality high, so knowing we have earned your trust for the future truly means the world to us. Thank you for choosing us, and we look forward to welcoming you back! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Was delighted at the price of what I was needing. They are fair and provide a quality service, not bleeding you dry like most out there. I know when I'm needing any more stock who I will going to first. Mobility Smart. Excellent service at very affordable prices, would give them 10 starts if I could!!”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review, Sharon! Your incredibly kind words truly mean the world to our entire team. We firmly believe that essential daily living and mobility aids should be accessible and affordable to everyone, and we work hard to keep our prices fair without ever compromising on quality. Knowing that we are your number-one choice for future orders—and that you'd give us 10 stars if you could—has absolutely made our day. Thank you for your amazing support! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Absolutely excellent service and product Fantastic value for money Would use again without any hesitation”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you are so pleased with both your product and our service. Our team works hard to ensure we offer fantastic value for money without ever compromising on quality, so knowing that you would shop with us again without any hesitation truly means the world to us. Thank you for your support, and we look forward to looking after you again! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Service was excellent . From ordering, keeping me informed of when to expect it, to delivery.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you experienced excellent service from start to finish. Our team works incredibly hard behind the scenes to keep you well-informed at every single stage of your order, so knowing that our communication and delivery met your expectations means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Product just what i wanted to help me push pills out of foil as doing it with just my finger they get very sore as me and my husband take a lot of medication between us”

Helpful Report

Posted 2 weeks ago

Thank you so much for this wonderful and relatable review! We know that managing a lot of daily medications can be a real chore, and constantly pushing pills through tough foil backing can make your fingers incredibly sore and uncomfortable. We are absolutely delighted to hear that this handy little tool was exactly what you and your husband needed to make your daily routine painless and easy. Thank you so much for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Good service, simple web ordering and correct item arrived quickly”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you found our website ordering simple and that your correct item arrived quickly. Our team works hard behind the scenes to make the online shopping experience as straightforward as possible, so your positive feedback means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“We bought half step for my wife to get into our garden - she's only got little legs it's time for a grow bag! Seriously it's just the job. JJ”

Helpful Report

Posted 2 weeks ago

Thank you so much for the fantastic review, JJ! Your comment about the grow bag gave our whole team a wonderful chuckle! We are absolutely delighted to hear that the new half step is "just the job" and is making it much easier for your wife to get out and enjoy the garden safely. We hope she enjoys spending plenty of time out there in the fresh air. Thank you for choosing us and for bringing some humour to our day! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I found their web site easy to use and they have a good range of suitable pressure cushions. I found exactly what I was looking for. The delivery was quick.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you found our website easy to use and that our range helped you find the exact pressure cushion you were looking for. We know how vital the right seating support is for daily comfort and well-being, so it's wonderful to know our fast delivery got it to you right away. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very helpful when I needed some help. Instructions on how to assemble the kit extremely poor. Why not use a bigger type face - the majority of your customers must be elderly and the small print does not help!”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback. We are really glad to hear that our team was helpful when you needed assistance, but we want to sincerely apologize for the frustration caused by the poor assembly instructions. You have made an incredibly fair and important point. A large portion of our valued customers are elderly or have visual impairments, and instructions should always be clear, large, and easy to read. We are passing your comments directly to our product development and sourcing teams so we can look into upgrading the print size and clarity of these manuals. In the meantime, if you or anyone else ever struggles with a manual, please give our helpful team a call—we can often email over large-print digital versions or talk you through the setup step-by-step. Thank you for helping us improve! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Quick delivery and excellent quality”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with the excellent quality of your product and that it arrived so quickly. Our team works hard behind the scenes to get your essential items checked, packed, and out the door without delay, so your support means a lot. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Absolutely brilliant”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had an absolutely brilliant experience with us. Your kind words put a huge smile on everyone's faces here. Thank you for choosing us, and we look forward to looking after you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Great helpful company. I needed new batteries for a mobility scooter but didn't have a clue. My call was answered by a real person within a few rings who identified the batteris and within 4 days they arrived. Brilliant service.”

Helpful Report

Posted 2 weeks ago

Thank you so much for this wonderful review! We know that trying to find the right replacement batteries for a mobility scooter can feel completely overwhelming if you aren't sure what you need. That is exactly why we make sure you can always speak directly to a real person on our team without waiting around. We are absolutely delighted that we could take the guesswork out of it for you and get your batteries delivered quickly so you can get back to being fully mobile. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“The fan arrived well packaged and on time. However it is slightly different from the one I ordered and it defaults to the fastest setting rather than me being able to choose the speed.”

Helpful Report

Posted 2 weeks ago

Best for a friendly, supportive tone that prioritizes fixing the warehouse error immediately. Thank you for sharing your feedback, and please accept our sincere apologies. While we are glad to hear that your delivery arrived safely and on time, we are very sorry that you received a slightly different fan from the one you ordered, and that it is not operating correctly with adjustable speeds. This sounds like a mix-up in our packing department, and we want to get the correct, fully adjustable fan out to you as quickly as possible. Please contact our customer care team directly at your earliest convenience, and we will arrange a hassle-free exchange at absolutely no cost to you. Thank you for your patience while we get this sorted out! Thanks From The Mobility Smart Team

Posted 2 weeks ago

It looks like you've selected Reply Option 1 (Warm, Apologetic & Solution-Focused)! This is a great choice—it strikes the perfect balance by taking immediate responsibility for the mistake, validating the customer's frustration, and providing a clear, friendly pathway to get the issue resolved at no cost to them. You are all set to copy, paste, and send this reply to the customer. Let me know if you have another review you'd like to tackle!

Posted 2 weeks ago

“Great service”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you experienced great service with us. Our team strives to ensure every order is handled with care and efficiency, so your kind words truly mean a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Bought a knob to tighten the joystick to the arm of an Instafold Power Chair. Fitted perfectly, good tracking information and fast delivery. Very happy with item and service, many thanks.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that the replacement knob fitted your Instafold Powerchair perfectly. We know how important those small components are for keeping your joystick secure and your chair safe to operate, so we always aim to get them to you quickly with clear tracking updates. Thank you for your custom, and happy motoring! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very good product quick delivery would definitely recommend thank you”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you are pleased with your product and that it arrived so quickly. Knowing that you would highly recommend us truly means the world to our entire team. Thank you for choosing us, and we look forward to looking after you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,640 reviews