Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,079 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a fantastic item for any wheelchair user. I have had a number of "wet weather poncho's" and all either aren't water proof, or so voluminous that they blow about in the wind again leaving you to get wet. This poncho is good quality material - totally weatherproof and has various features around that can ensure the poncho is secured to the wheelchair. For example, handle gaps, popper ties to secure front etc. I have used this constantly over the past 2 weeks in the rain and have always got home dry and warm. A great buy and enables me to get out even in the bad weather.”

Helpful Report

Posted 1 week ago

Thank you so much for this detailed review! We are thrilled to hear that after trying other "wet weather ponchos," you’ve finally found one that is totally weatherproof and keeps you dry and warm. We take great pride in the design of our products, so it’s fantastic to know that the secure features like the handle gaps and popper ties are making such a difference for you. We’re glad we can help you get out and about, no matter what the weather decides to do! Thanks From The Mobility Smart Team

Posted 1 week ago

“The walking stick was too tall for my mum, when I bought it, it never mentioned height. I assumed they are adjustable. Customer service is non existent. I tried to call the helpline to no avail. Looks like I will have to get another one from a different merchant”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. We are sorry to hear the walking stick wasn't the right fit for your mother. We aim for full transparency in our listings, where we specify that this model has a Minimum handle height of 837mm (33") and a Maximum handle height of 937mm (37"). Regarding your experience with our helpline, we haven't received any emails or records of a contact attempt from your account, but we would love to make this right. Please call us directly at 0800 567 7222 or reply to this message, and we will arrange a return and refund for you immediately. Thanks From The Mobility Smart Team

Posted 3 days ago

“All for small amounts!”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Michael Holland! We truly believe that even the smallest items can make a big difference in daily life. No matter the size of the order, we aim to provide the same reliable service and quick delivery. Thank you for choosing Mobility Smart for your essentials! Thanks From The Mobility Smart Team

Posted 1 week ago

“The Pressure Relief Cushion has given my partner considerable relief after breaking a vertebrae and has been well worth its purchase. the well-packaged produst was delivered promptly. Thanks”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience, Colin Snape. We are truly heartened to hear that the Pressure Relief Cushion has provided your partner with such much-needed relief during their recovery. Knowing our products make a meaningful difference after a serious injury is the best feedback we could hope for. We are also glad to hear you were happy with the prompt delivery and packaging. We wish your partner all the very best with their continued recovery. Thanks From The Mobility Smart Team

Posted 1 week ago

“Very easy to put together, and seems to be working well and helping mum to get about her flat safely”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Lesley Gale! We are so pleased to hear that the item was easy to assemble and is working well for your mum. Knowing that our products are helping her move around her flat safely and independently is the best feedback we could receive. Thank you for choosing Mobility Smart to help support your mum’s mobility! Thanks From The Mobility Smart Team

Posted 1 week ago

“Absolutely fine experience with this company - everything went like clockwork and the item purchased was 100% O.K. Well Done !”

Helpful Report

Posted 2 weeks ago

Thank you for the fantastic review, Alan MacKay! We are delighted to hear that your experience was "absolutely fine" and that everything went like clockwork. Knowing that your purchase was 100% O.K. is exactly what we aim for with every order. Your "well done" means a lot to the whole team! Thanks From The Mobility Smart Team

Posted 1 week ago

“Fast delivery and competitive prices”

Helpful Report

Posted 2 weeks ago

Thank you for your review! We are so pleased to hear that you were happy with our fast delivery and found our prices to be competitive. We aim to provide the best value and speed for all our customers, so it is great to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Arrived on time and a good fit to the chair.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Gill Craft! We are so pleased to hear that your order arrived on time and, most importantly, that it is a good fit for your chair. Getting the right fit is essential for comfort and safety, so we’re delighted we could help. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Very professional ,courteous service , well packed order with a fast delivery. Recommend.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review! We are so pleased to hear that you experienced a professional and courteous service from our team. We take great care to ensure every order is well-packed and sent out for fast delivery, so your recommendation means a lot to us. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Product and service excellent. Very quick and efficient service”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review! We are so pleased to hear that you found both our product and service to be excellent. We pride ourselves on being quick and efficient, so it’s great to know we met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“The part supplied was missing a securing screw and I informed you about the problem in an email a week ago and I have heard nothing back NOT GOOD SERVICE Nick Tebbutt”

Helpful Report

Posted 2 weeks ago

We are very sorry to hear this, Nick Tebbutt. Please accept our sincerest apologies for the missing screw and for the delay in responding to your email—this is certainly not the level of service we aim to provide. We want to put this right for you immediately. We will look for your email right away, but to speed things up, please feel free to call our customer service team directly at 0800 567 7222 so we can get that securing screw sent out to you today. Thanks From The Mobility Smart Team

Posted 1 week ago

“Very helpful despite my senior moments.”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words! Please don't worry about those "senior moments"—we all have them, and our team is always more than happy to take the time to help. Providing a patient and helpful service is exactly what we strive for, and we're just glad we could assist you with your order. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Hi, I bought what I thought was a left hand mirror for my Drive royale 4 sport, the shipping and delivery time was very good 👍. Top marks for this 👌. The mirror turned out to be same configuration as the right hand one! Owing to the original one failing at the base connection point I had to fit it. But now have one mirror with shaped edge pointing up on the left and the original one on the right hand side pointing down. The moral of this is of whose perception and from what point is left and right, my point of view is from the seat of the vehicle, from the distributor point of view was the outside of the vehicle, so I have ordered a replacement right hand mirror only to find that it is out of stock and am now waiting for stock update.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We are glad to hear you were happy with the delivery speed, but we are very sorry for the confusion regarding the mirror orientation. You make an excellent point about perspective; we generally categorise "left" and "right" as viewed from the seat, so it sounds like something went slightly awry here. We apologise for the frustration this has caused, especially while you wait for new stock to arrive. We will keep a close eye on those stock levels for you to ensure you can get your mirrors matching as soon as possible! Thanks From The Mobility Smart Team

Posted 1 week ago

“We had been looking for a mobility aid to get in and out of the bath (don't like showers) and was put off by the cost and bathroom unheavel until we found the bath seat by mobility smart. We spent alot of time looking at reviews and videos to make sure that the purchase was the right one for us. Although the bath seat was a reasonable price we didn't want to purchase unless it was right. The ordering process was simple with communication via email at every step. Arrived within three days of purchase. The bath seat has been used twice now and although we are still getting used to it and the best way to use to sort our needs we are really pleasedwith it.”

Helpful Report

Posted 2 weeks ago

Thank you for such a thoughtful and detailed review! We are so pleased that our bath seat provided the perfect solution for you without the need for expensive bathroom renovations. We understand that choosing the right aid takes time and research, so we are delighted that our videos and reviews helped you make the right choice. It’s great to hear you are already really pleased with it after just a couple of uses! If you have any questions while you continue to get used to it, please don't hesitate to ask. Thanks From The Mobility Smart Team

Posted 1 week ago

“They seem to be the only ones I have tried in the last 7 months ! That work - do what they are supposed to do!?”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful feedback, Ann Campbell! We are so pleased to hear that after seven months of searching, you have finally found a product that actually does what it’s supposed to do. We know how frustrating it can be to try options that don't hit the mark, so it’s great to know we could provide the solution you needed. Thank you for your persistence and for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Good bit of kit for getting someone in and out of the bath with mobility problems”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Steven Dashwood! We are so pleased to hear that the equipment is a "good bit of kit" and is helping make bath time safer and easier. Assisting someone with mobility problems can be a challenge, so we are delighted that our product is providing the support needed for a smooth and safe transition. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Mobility Smart are second to none for customer service, my 10 button handset broke, I ordered on line, I received an email instantly confirming what I had ordered, I then received another email letting me know who had packed it and when it would be with me. It arrived next day, it works perfectly. No drama no broken promises, just a perfect service and a perfect item. Thank you”

Helpful Report

Posted 2 weeks ago

Thank you for such a wonderful review, Deb Williams! We are absolutely thrilled to hear that we are "second to none" in your experience. We know how vital a working handset is, so we’re glad we could get your 10-button replacement to you by the very next day without any fuss. It’s great to hear you enjoyed the updates from our packing team, too! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Good service from staff. Like the product bur still getting used to it.”

Helpful Report

Posted 2 weeks ago

Thank you for the review, P Reeves! We are so pleased to hear that you received good service from our staff. It is completely normal for some products to take a little bit of getting used to, but we are glad you are liking it so far. If you have any questions as you settle in, please don't hesitate to reach out. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I use it for bottom and I can reach, it's great to have take control back again. it stops you going out if you are unable to wash there yourself. thanks”

Helpful Report

Posted 2 weeks ago

Thank you so much for your honest and heartening review. We are absolutely delighted to hear that this product has helped you take control back and restored your independence. Knowing that our products give our customers the confidence to go out and live their lives more comfortably is exactly why we do what we do. Thank you for sharing your experience with us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I have to send parcel back myself with my own money”

Helpful Report

Posted 2 weeks ago

Hi James, Thank you for reaching out. We understand that paying for return shipping can be an unwelcome surprise. However, as stated in our Terms & Conditions on the website, customers are responsible for return postage costs in cases where the incorrect item was ordered. Since the product received matched the order placed, we must adhere to this policy to keep our prices competitive for everyone. We appreciate your understanding and are happy to process your refund as the item arrives back at our warehouse. Thanks From The Mobility Smart Team

Posted 3 days ago

Mobility Smart Limited is rated 4.7 based on 1,079 reviews