Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,815 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and delivery was prompt.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that you found ordering easy and that your delivery arrived promptly. Providing a smooth, hassle-free service is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 3 weeks ago

“Very quick delivery, from a polite young man”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to leave us your feedback! We are delighted to hear that your order arrived so quickly and that you received such polite service from our delivery driver. Providing prompt and friendly service is always our top priority. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team Mobility Smart

Posted 3 weeks ago

“Mobility Smart was a very easy web page to access and order from. It had the clips but unfortunately when they arrived the were not the ones I needed. There are to types of clips. One has two straight edges ( which I received) and the other has one straight edge and one rounded edge ( which I wanted). So I ordered 4 hoping to get a least one of them, however I all straight edges and they do not fit.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback, and we are sorry to hear that the clips you received were not the correct type for your needs. We would love to help you get this resolved. If you could please contact our customer service team with a quick photo of the clip you are trying to replace, we can identify the exact round-edged clip you need and arrange an exchange or refund for the ones you received. Thank you again for choosing Mobility Smart, and we look forward to getting this sorted out for you as quickly as possible! Best regards, The Mobility Smart Team

Posted 3 weeks ago

“I was very pleased with my order.from your company.& would use your company again.& recommend you to other people. & family & friends.”

Helpful Report

Posted 3 weeks ago

We are delighted to hear that you were so pleased with your order. Your recommendation to family and friends means the world to us, as providing a reliable, high-quality service is always our top priority. Thank you again for choosing Mobility Smart, and we look forward to assisting you again in the future! Best regards, The Mobility Smart Team

Posted 3 weeks ago

“Thank you all for a great service . Easy to order the Professional Humidifier, a good price and very well packaged by Tom ! Delivery was also good and arrived on time ! I will definitely recommend Mobility SmartLTD and will be ordering again from them . Thanks to all the team”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share such a lovely review! We are delighted to hear that you found ordering your humidifier easy, were pleased with the price, and received your delivery right on time. We will be sure to pass along your special shout-out to Tom in the dispatch team—he will be thrilled to know his careful packaging made a great impression! Thank you again for choosing Mobility Smart, for your kind recommendation, and we look forward to serving you again in the future. Best regards, The Mobility Smart Team

Posted 3 weeks ago

“Excellent company to deal with, from the very first contact to purchase and delivery, kept me informed.also a bit thank you to Simon.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear that you had a great experience with us from initial contact right through to delivery. We will be sure to pass along your special thank you to Simon—he will be delighted to know he made such a positive impression! Thank you again for choosing Mobility Smart, and please don't hesitate to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 3 weeks ago

“Very pleased with my new crutches, feel very stable on them. Quick delivery, well packed. Highly recommend. Thank you.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your review! We are thrilled to hear that you feel very stable using your new crutches, and that your order arrived quickly and well packaged. Providing reliable, high-quality products that give our customers confidence and support is always our top priority. Thank you again for your recommendation and for choosing Mobility Smart. Please don't hesitate to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 3 weeks ago

“First ordered a triple fold rollator on 16/07/2026. Was supposed to be delivered in 2 to 5 working days. No communications therefore had to call on 28/07/2026 to be told it would be with me in 2 days. Called again on 04/08/2026 to be told item was out of stock and would not be available till October 2026. Due to going on holiday and requiring a rollator extremely quickly I had to choose a different rollator which was, of course, more expensive! Had to pay the difference in the price but they did send the replacement out "free of charge". Product excellent but customer service extremely poor. Excellent at accepting order and taking payment but customer care pitiful.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback. First and foremost, I am truly sorry for the frustrating experience you had with your order. While we did provide updates, we are deeply sorry that the information given to you was incorrect. We rely on our suppliers for accurate stock and delivery timelines, but they unfortunately provided us with incorrect information regarding your rollator. We completely understand how frustrating it was to receive conflicting details, especially with your holiday approaching. While we are glad to hear that you love your replacement rollator and that it arrived in time for your trip, we know the process to get there was far from smooth. We are actively working with our suppliers to ensure the inventory data we receive—and pass on to our customers—is accurate and reliable. Thank you again for your patience and honest feedback. If there is anything else we can do to assist, please reach out directly. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“The website was easy to navigate and find what I was looking for. I was kept updated on the progress of my order, very prompt delivery”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to leave us such great feedback! We are delighted to hear that you found our website easy to navigate and that you were kept fully updated right up until your prompt delivery. Delivering a smooth, hassle-free experience is always our main goal. Thank you again for choosing Mobility Smart, and please feel free to reach out if we can assist you with anything else in the future! Best regards, The Mobility Smart Team

Posted 3 weeks ago

“It would help if you included instructions especially for people like me.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback with us! We appreciate you pointing this out, as having clear, easy-to-follow instructions is so important. We are passing your comments directly to our product team so we can improve the guidance included with our items moving forward. If you ever need help or instructions for your order, please don't hesitate to contact our friendly team! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Parts worked perfectly, arrived on time and reasonably priced. What more do you want.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We are thrilled to hear that your parts worked perfectly, arrived right on time, and gave you great value for money. Keeping things simple, reliable, and affordable is always our goal. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Dealing with Mobility Smart was a pleasure. They kept me up to date with what was happening and a potential delivery date. The courier driver who delivered the item was a disgrace. First of all, the company were told to phone me so that someone could be with my 94 years old Father, I never received a call until he was outside my Father’s address. He went to the totally incorrect address but told me he was outside my Father’s address. I had to redirect him to the correct address. My Father had been waiting for him outside. Not a good service at all.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback with us. While we are glad to hear that you experienced good communication directly from our team, we are so sorry to hear about the stressful delivery experience your father faced with the courier. We completely understand how important it is for drivers to follow delivery instructions—especially when arranging care for family members. We are raising this directly with our courier management team to ensure this driver's actions are addressed. Thank you for bringing this to our attention. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I was looking for a specific sippy cup for my mum, this company was the only one I found that sold the hospital cups. It was such an easy and quick transaction I will definitely order again if I need anything. Smooth process, quick delivery, great products. Definitely recommend this company. Thank you.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We are so glad we could help you find the specific hospital sippy cups for your mum when other suppliers didn't have them in stock. Providing hard-to-find specialist products paired with a smooth checkout and fast delivery is what we aim for every day. Thank you for choosing us and for your recommendation! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“A little heavy to move, but sturdy and comfortable. Folds easily for storage.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We are delighted to hear that you find your new product sturdy, comfortable, and easy to fold away for storage. We appreciate your note on the weight, as that extra solid build helps ensure strong, reliable support when in use. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Nice product, excellent service, good price.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We are thrilled to hear that you are happy with your product, our service, and the price. Providing high-quality items at great value alongside excellent support is always our goal. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“We purchased a three wheeler stroller for my elderly mum, mainly due to the size of the tyres as her other one had very thin tyres. The stroller arrived very quickly, was easy to assemble and also had a small basket and tray with it which is proving a great asset to her indoors. Would definitley recommend this product, Many thanks.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your review! We are delighted to hear that the 3-wheel stroller and its larger tires are working out so well for your mum, and that the basket and tray are proving so useful around the house. Providing fast delivery and easy-to-assemble mobility aids that make daily life simpler is always our goal. Thank you for choosing us and for your recommendation! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I am very impressed with this company. Easy to order online and a quick delivery, I am so glad that you used the post office especially in this area as a courier delivery are dreadful.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We are thrilled to hear that your online order was smooth and that your delivery arrived quickly. We know how important reliable parcel delivery is, so it’s wonderful to know that using the Post Office worked out so well for your area. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Very quick delivery. Item as advertised at a competitive price.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We are thrilled to hear that your order arrived quickly and that you were happy with both the product and price. Providing quality mobility aids at great value with fast delivery is always our top goal. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Great company fast delivery . Unfortunately the item i purchased was not the same has i wanted but the returns process was explained and I easy to understand. Very happy overall.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! While we are sorry the item wasn't quite what you were looking for, we are delighted to hear that you experienced fast delivery and found our returns process simple and clear. Making every stage of your experience hassle-free is always our goal. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I found this website brilliant and very accurate”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We are thrilled to hear that you found our website brilliant and easy to navigate. Providing accurate, clear product details so our customers can find exactly what they need is always our top goal. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,815 reviews