Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,069 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The part supplied was missing a securing screw and I informed you about the problem in an email a week ago and I have heard nothing back NOT GOOD SERVICE Nick Tebbutt”

Helpful Report

Posted 1 week ago

We are very sorry to hear this, Nick Tebbutt. Please accept our sincerest apologies for the missing screw and for the delay in responding to your email—this is certainly not the level of service we aim to provide. We want to put this right for you immediately. We will look for your email right away, but to speed things up, please feel free to call our customer service team directly at 0800 567 7222 so we can get that securing screw sent out to you today. Thanks From The Mobility Smart Team

Posted 1 week ago

“Very helpful despite my senior moments.”

Helpful Report

Posted 1 week ago

Thank you for your kind words! Please don't worry about those "senior moments"—we all have them, and our team is always more than happy to take the time to help. Providing a patient and helpful service is exactly what we strive for, and we're just glad we could assist you with your order. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Hi, I bought what I thought was a left hand mirror for my Drive royale 4 sport, the shipping and delivery time was very good 👍. Top marks for this 👌. The mirror turned out to be same configuration as the right hand one! Owing to the original one failing at the base connection point I had to fit it. But now have one mirror with shaped edge pointing up on the left and the original one on the right hand side pointing down. The moral of this is of whose perception and from what point is left and right, my point of view is from the seat of the vehicle, from the distributor point of view was the outside of the vehicle, so I have ordered a replacement right hand mirror only to find that it is out of stock and am now waiting for stock update.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We are glad to hear you were happy with the delivery speed, but we are very sorry for the confusion regarding the mirror orientation. You make an excellent point about perspective; we generally categorise "left" and "right" as viewed from the seat, so it sounds like something went slightly awry here. We apologise for the frustration this has caused, especially while you wait for new stock to arrive. We will keep a close eye on those stock levels for you to ensure you can get your mirrors matching as soon as possible! Thanks From The Mobility Smart Team

Posted 1 week ago

“We had been looking for a mobility aid to get in and out of the bath (don't like showers) and was put off by the cost and bathroom unheavel until we found the bath seat by mobility smart. We spent alot of time looking at reviews and videos to make sure that the purchase was the right one for us. Although the bath seat was a reasonable price we didn't want to purchase unless it was right. The ordering process was simple with communication via email at every step. Arrived within three days of purchase. The bath seat has been used twice now and although we are still getting used to it and the best way to use to sort our needs we are really pleasedwith it.”

Helpful Report

Posted 1 week ago

Thank you for such a thoughtful and detailed review! We are so pleased that our bath seat provided the perfect solution for you without the need for expensive bathroom renovations. We understand that choosing the right aid takes time and research, so we are delighted that our videos and reviews helped you make the right choice. It’s great to hear you are already really pleased with it after just a couple of uses! If you have any questions while you continue to get used to it, please don't hesitate to ask. Thanks From The Mobility Smart Team

Posted 1 week ago

“They seem to be the only ones I have tried in the last 7 months ! That work - do what they are supposed to do!?”

Helpful Report

Posted 1 week ago

Thank you for the wonderful feedback, Ann Campbell! We are so pleased to hear that after seven months of searching, you have finally found a product that actually does what it’s supposed to do. We know how frustrating it can be to try options that don't hit the mark, so it’s great to know we could provide the solution you needed. Thank you for your persistence and for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Good bit of kit for getting someone in and out of the bath with mobility problems”

Helpful Report

Posted 1 week ago

Thank you for the review, Steven Dashwood! We are so pleased to hear that the equipment is a "good bit of kit" and is helping make bath time safer and easier. Assisting someone with mobility problems can be a challenge, so we are delighted that our product is providing the support needed for a smooth and safe transition. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Mobility Smart are second to none for customer service, my 10 button handset broke, I ordered on line, I received an email instantly confirming what I had ordered, I then received another email letting me know who had packed it and when it would be with me. It arrived next day, it works perfectly. No drama no broken promises, just a perfect service and a perfect item. Thank you”

Helpful Report

Posted 1 week ago

Thank you for such a wonderful review, Deb Williams! We are absolutely thrilled to hear that we are "second to none" in your experience. We know how vital a working handset is, so we’re glad we could get your 10-button replacement to you by the very next day without any fuss. It’s great to hear you enjoyed the updates from our packing team, too! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 1 week ago

“Good service from staff. Like the product bur still getting used to it.”

Helpful Report

Posted 1 week ago

Thank you for the review, P Reeves! We are so pleased to hear that you received good service from our staff. It is completely normal for some products to take a little bit of getting used to, but we are glad you are liking it so far. If you have any questions as you settle in, please don't hesitate to reach out. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“I use it for bottom and I can reach, it's great to have take control back again. it stops you going out if you are unable to wash there yourself. thanks”

Helpful Report

Posted 1 week ago

Thank you so much for your honest and heartening review. We are absolutely delighted to hear that this product has helped you take control back and restored your independence. Knowing that our products give our customers the confidence to go out and live their lives more comfortably is exactly why we do what we do. Thank you for sharing your experience with us! Thanks From The Mobility Smart Team

Posted 1 week ago

“I have to send parcel back myself with my own money”

Helpful Report

Posted 1 week ago

Hi James, Thank you for reaching out. We understand that paying for return shipping can be an unwelcome surprise. However, as stated in our Terms & Conditions on the website, customers are responsible for return postage costs in cases where the incorrect item was ordered. Since the product received matched the order placed, we must adhere to this policy to keep our prices competitive for everyone. We appreciate your understanding and are happy to process your refund as the item arrives back at our warehouse. Thanks From The Mobility Smart Team

Posted 1 day ago

“Very good idea”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Jane Gilliver! We are so pleased to hear that you found your purchase to be a very good idea. We love providing products that offer simple, effective solutions for our customers' needs. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Disappointed, as the battery falls out when my scooter is folded up. Old battery always stays in. My husband has had to put a strap around to keep it in place.”

Helpful Report

Posted 2 weeks ago

Hi Jane, thank you for reaching out. I'm sorry to hear about the trouble you're having with the battery falling out—that definitely shouldn't be happening, and I can imagine how frustrating it is to need a strap just to keep it secure! A correctly fitted battery should remain locked in place even when the scooter is folded. Since your original battery fits perfectly, it’s very likely that the wrong battery model was selected during the order process. Even if they look similar, small differences in the casing or locking mechanism can prevent them from seating securely. We want to get this sorted so you can ditch the strap and travel safely. Please contact our support team directly so we can help confirm exactly which battery matches your specific frame. Thanks From The Mobility Smart Team

Posted 1 day ago

“Rollator brakes arrived in perfect condition beautifully packaged and very quickly”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Christopher Payne! We are so pleased to hear that your rollator brakes arrived very quickly and in perfect condition. We take great care in making sure even the smallest parts are beautifully packaged to reach you safely. It’s also great to have you following us on Instagram! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 2 weeks ago

“The walker is a bit cumbersome and does not fold easily for transportation.The handle slips down whilst using, I wish I had of paid more for a better quality”

Helpful Report

Posted 2 weeks ago

Hi Debra, thank you for sharing your honest feedback. I’m so sorry to hear the walker hasn't met your expectations, particularly with the handle slipping—that’s certainly not the experience we want for you. If the walker is still in unused condition, we’d love to discuss our return policy with you to see if we can get this resolved. Alternatively, our support team can walk you through the handle adjustment to see if it’s a simple fix. Please reach out to us so we can make this right. Thanks From The Mobility Smart Team

Posted 1 day ago

“A great range of products at very competitive prices....delighted with my purchases!...I'll be back.!”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review! We are so pleased to hear that you are delighted with your purchases. We work hard to maintain a great range of products at competitive prices, so it’s fantastic to know we hit the mark for you. We look forward to welcoming you back soon! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very happy with the device as recommended by my Occupational Health professional but the various options on EBay/ Google etc. were confusing for me…….I went for the expensive choice figuring that must be the complete item, not spare parts”

Helpful Report

Posted 2 weeks ago

Thank you for the review, Dr Paul Langmaid CBE. We are very happy to hear that the device is meeting the requirements recommended by your Occupational Health professional. We completely understand how confusing marketplaces like eBay and Google can be with various parts and listings. Choosing a specialist provider like Mobility Smart ensures you receive the complete, high-quality item and the professional support to match. Thank you for your trust in us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very pleased with the service from Mobility Smart. Easy to order online and very prompt polite message to say my orders were packed and ready for the delivery process, which was also quick.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Jennifer Elsden! We are so pleased to hear that you were happy with our online ordering and the speed of your delivery. Our team takes great pride in keeping our customers updated, so we’re delighted you appreciated the polite messages regarding your order progress. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Easy to use website, good communications, quick delivery, goods as described.”

Helpful Report

Posted 2 weeks ago

Thank you for the review! We are so pleased to hear that you found our website easy to use and were happy with our communications. Delivering goods exactly as described and doing so quickly is what we strive for every time. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Ordering of the chair was easy and delivery very quick and efficient . You're customer service was also very helpful and quick to reply to a query. My only disappointment is that i was surprised to find that there were no brackets for the chair to be anchored to a wall. Also you do not sell any brackets or a cover for the chair . Fortunately i could purchase suitable brackets elsewhere and hopeful that another company can supply a suitable cover .”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Patricia Williams. We are so pleased to hear that you found our ordering process easy and that our customer service team was able to assist you quickly. Regarding the brackets, we apologize for any surprise. Because these chairs must be anchored securely to various wall types (brick, timber, or plasterboard), we do not include universal fixings to ensure that the correct, safest hardware is used for your specific wall. We also appreciate your suggestion regarding covers and brackets; we are always looking to expand our range and will pass this on to our buying team. We are glad you were able to source what you needed elsewhere and hope the chair is a great help to you! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very helpful for indoor use to keep balance and also so much easier to use for drinks and food in the front tray without spillage.”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review! We are so pleased to hear that your purchase is helping you keep your balance indoors. It is especially great to know that the front tray is making it so much easier for you to transport food and drinks without the worry of spillages. Helping to make daily tasks simpler is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 2 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,069 reviews