Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,089 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,089 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, was sceptical with placing an order at first. But when the item had arrived which was rather quick, less than 5 working days. I ordered the attachment handle for mugs and it's worked flawlessly. Perfect communication from Mobility smart on who packed the order, who is the courier and tracking number. The box came damaged but I assume that is because of the courier service.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so glad we could win you over and that your mug handle is working flawlessly. It’s great to hear you found our communication and tracking helpful and that the order reached you in less than 5 working days. We are sorry to hear the box arrived damaged; we will certainly feed this back to the courier to ensure our high standards are maintained! Thanks From The Mobility Smart Team

Posted 1 month ago

“Does gthe job thanks”

Helpful Report

Posted 1 month ago

Thank you for your review! We are glad to hear that the product does the job for you. We aim to provide practical solutions that work exactly as they should, so we appreciate you taking the time to let us know! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick service, one problem due to bad packaging put right straight away by sending a replacement immediately . Other items satisfactory & in use.”

Helpful Report

Posted 1 month ago

Thank you for your review, Noreen Dunning! We are pleased to hear that your other items are satisfactory and in use. We are sorry for the issue with the packaging, but we are glad we could put it right straight away by sending a replacement immediately. Providing a quick and helpful resolution is very important to us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Excellent customer service. I bought a Knee scooter. Arrived less than 24hours from placing order. Great telephone support. 5*”

Mobility Smart Limited 5 star review on 5th January 2026

Helpful Report

Posted 1 month ago

Thank you for your review, JANE KEENAN! We are thrilled to hear you received Excellent customer service when purchasing your Knee scooter. Getting your order to you in less than 24 hours is a fantastic result, and we are so glad you found our telephone support helpful as well. Thank you for the 5* rating! Thanks From The Mobility Smart Team

Posted 1 month ago

“Pleased with purchase and quick delivery.”

Helpful Report

Posted 1 month ago

Thank you for your review, S Smart! We are delighted to hear that you are Pleased with your purchase. We know how important it is to get your items promptly, so we are glad you experienced our quick delivery service! Thanks From The Mobility Smart Team

Posted 1 month ago

“Order very easy , delivery very good”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so pleased to hear that you found the order very easy and that the delivery was very good. It is great to know you found us on Instagram! We love connecting with our customers there, and we appreciate you taking the time to share your positive experience. Thanks From The Mobility Smart Team

Posted 1 month ago

“From the very easy ordering to delivery, the whole experience was great The Zimmer arrived well packaged and in good time Thank you very much.”

Helpful Report

Posted 1 month ago

Thank you for your review, Belinda Mccann! We are delighted to hear that from our very easy ordering to delivery, the whole experience was great. It is wonderful to know that your Zimmer arrived well packaged and in good time. We aim for a seamless service every time, and we truly appreciate your kind feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick and easy to deal with”

Helpful Report

Posted 2 months ago

Thank you for your review, David Dawson! We are delighted to hear that we were Quick and easy to deal with. Our goal is to make every transaction as smooth as possible for our customers, so we truly appreciate your positive feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Product very good. Post very expensive”

Helpful Report

Posted 1 month ago

Hi William, thank you for your review. We are so glad to hear that you find the product "very good"! We sincerely apologize for the high shipping costs you experienced. Because we use third-party couriers, their rates for offshore deliveries are unfortunately higher than we would like them to be. We understand how frustrating this is and are constantly reviewing our shipping partnerships to find the best possible value for our customers. We appreciate your support and hope to serve you again soon. Thanks From The Mobility Smart Team

Posted 2 months ago

“Arrived a little later than other things we have ordered and courier info was wrong on this order but was smartly corrected when you were informed of the porblem.”

Helpful Report

Posted 1 month ago

Thank you for your review, David Howell! We are sorry that your order arrived a little later than usual and for the error with the courier information. We are glad to hear the issue was smartly corrected as soon as we were informed of the problem. We pride ourselves on our customer support, so we appreciate you giving us the chance to put things right! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy to use process for ordering and very prompt delivery - even over the Christmas period.”

Helpful Report

Posted 1 month ago

Thank you for your review, Stephen Lewis! We are delighted to hear you found our process for ordering easy to use. We take extra care to ensure very prompt delivery for our customers, and we are especially glad we could maintain that high standard even over the Christmas period. Thanks From The Mobility Smart Team

Posted 1 month ago

“It was so easy to order and the delivery time was really quick”

Helpful Report

Posted 1 month ago

Thank you for your review, Melanie Harvey! We are delighted to hear that you found it so easy to order with us. We know how important it is to get your items without delay, so we are pleased to hear your delivery time was really quick! Thanks From The Mobility Smart Team

Posted 1 month ago

“Very good customer service”

Helpful Report

Posted 1 month ago

Thank you for your review, Manzoor Hussain! We are delighted to hear that you experienced Very good customer service. Our team works hard to ensure every customer is well looked after, so we truly appreciate you taking the time to let us know! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy to order the clips for my bath lift online. Came quickly by Royal Mail. I’m looking forward to having a lovely bath again.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so pleased that it was Easy to order your bath lift clips online and that they Came quickly by Royal Mail. There is nothing quite like a relaxing soak, so we are delighted to have helped you get back to having a lovely bath again! > Thanks From The Mobility Smart Team

Posted 1 month ago

“From ordering which awas easy to delivery on time was first class experience”

Helpful Report

Posted 2 months ago

Thank you for your review, E Shawyer! We are delighted to hear that you had a first class experience with us. From our easy ordering process to your delivery on time, we aim to make every step as smooth as possible for our customers. We appreciate your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“It's really helpful for me on that crucial moment. I was on a travel. My wife got hurt in her left leg. Your quick delivery was very fantastic. From Whitechapel to Heathrow this stick was our only one friend.”

Helpful Report

Posted 2 months ago

Thank you so much for sharing your story, S M Shafiqul Islam. We are so glad we could be there for you at such a crucial moment. We are pleased that our quick delivery helped you while you were on a travel, and it’s heartening to know the walking stick was such a friend to you and your wife on the journey from Whitechapel to Heathrow. We wish your wife a very comfortable and speedy recovery! Thanks From The Mobility Smart Team

Posted 1 month ago

“I needed the product urgently and from placing the order late on 22 December, I received it early on 24 December. Great Service”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review! We are so glad we could help when you needed the product urgently. > To have your order arrive early on 24 December after ordering late on 22 December is fantastic, especially during the busy Christmas period! We are delighted to have provided you with Great Service. Thanks From The Mobility Smart Team

Posted 1 month ago

“Very fast delivery. Only after looking through your on line cataloge {very good range of products } after ordering did I notice address looked familiar Dellivered a few artic loads of incontinance nappies there over years always been a good place to deliver will certainly use again as first choice for anything we need.”

Helpful Report

Posted 2 months ago

Thank you for the great review, Kenny manders! We are delighted you experienced very fast delivery and enjoyed looking through our online catalogue. It was a pleasure to hear about your history with us—it’s a small world! We are glad to know we were always a good place to deliver to back then, and even happier that we are now your first choice as a customer. We look forward to serving you again! Thanks From The Mobility Smart Team

Posted 1 month ago

“From ordering my tipping kettle had really good communication and arrived the following day.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are delighted to hear that from the moment of ordering your tipping kettle, you had really good communication with us. We are also pleased that your order arrived the following day! We aim to provide both great support and speedy delivery to all our customers. Thanks From The Mobility Smart Team

Posted 1 month ago

“very pleased with product”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are delighted to hear that you are very pleased with the product. We aim to provide high-quality items that meet our customers' needs, so we are glad you are happy with your purchase! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,089 reviews