Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,816 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased several items from Mobility Smart. It was easy to complete my order and payment with PayPal. The items arrived in secure packaging in good time. Very pleased and will order from them again.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Carole Chitty! We are absolutely delighted to hear that you found our ordering process easy and that you enjoyed using PayPal for a secure checkout. It is fantastic to know that your items arrived safely and in good time. We truly appreciate your feedback and look forward to welcoming you back for your next order! Thanks From The Mobility Smart Team

Posted 3 months ago

“Fast response to my emailed query. Speedy delivery”

Helpful Report

Posted 3 months ago

Thank you for your review! We know that when you have a question, you want an answer right away, so we are delighted that our customer service team responded quickly to your email. It’s great to hear your order arrived speedily too. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“Item was delivered quickly and well packaged.”

Helpful Report

Posted 3 months ago

Thank you for your review, Ryan Aldridge! We are pleased to hear that your item was delivered quickly and that you were happy with the packaging. Making sure your order arrives safely and on time is always our top priority! Thanks From The Mobility Smart Team

Posted 3 months ago

“The item was amazing and the service was too”

Helpful Report

Posted 3 months ago

Thank you so much for your lovely review, Bhanu Upadhyayula! We are absolutely thrilled to hear that you found both our item and our service to be amazing. Your kind words are a wonderful boost for the whole team! Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent service”

Helpful Report

Posted 3 months ago

Thank you for your review, John Crumpton! We are delighted to hear that you experienced excellent service with us. Providing top-tier support is our main priority, and we appreciate your continued feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“Product arrived quickly with good delivery notifications and was well packed. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for your lovely review! We are so pleased to hear that you were happy with our fast delivery, packaging, and tracking updates. We know how important it is to stay informed about your order, so it's wonderful to hear we hit the mark for you. Thanks From The Mobility Smart Team

Posted 3 months ago

“Worry about how stable this chair is. Seems like it will tilt forward. Would not recommend to others.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are feeling unsure about the stability of your new chair. We want to reassure you that safety and stability are our top priorities. This chair has been thoroughly tested, and we have never had any issues with it tilting or tipping forward when assembled correctly. That being said, your peace of mind matters most to us. We searched our records but haven't received any prior communication from you regarding this issue. If you feel the chair isn't right for you, or if you'd like us to help double-check the assembly to ensure it's secure, please reach out to our customer service team directly. We would be more than happy to assist you with a return or find a solution that makes you feel completely safe. Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent product and service”

Helpful Report

Posted 3 months ago

Thank you for your review, Sharon Anderson! We are delighted to hear that you experienced excellent service and are happy with your product. Providing top-tier quality and support is our main priority! Thanks From The Mobility Smart Team

Posted 3 months ago

“Prompt reply to my enquiry, great price and fast delivery. Would recommend them for rollator parts.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted that you received a prompt reply to your inquiry and were happy with our pricing and delivery speed. Maintaining a wide stock of rollator parts to keep our customers mobile is incredibly important to us, so we truly appreciate your recommendation! Thanks From The Mobility Smart Team

Posted 3 months ago

“Can't fault them. Ordered some new walking sticks and they arrived promptly. Have ordered another item from them this week. Had a question first, the website submitted question was answered in full by email the next working day. Good service!”

Helpful Report

Posted 3 months ago

Thank you for such a wonderful review, Helen Noall! We are absolutely thrilled to hear that you are happy with your new walking sticks and our prompt delivery. It’s also fantastic to know our team was able to answer your question fully by the next working day. We truly appreciate you placing another order with us this week, and we look forward to serving you for many years to come! Thanks From The Mobility Smart Team

Posted 3 months ago

“Fair price, good product, swift delivery.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are pleased to hear that you were happy with our pricing, product quality, and delivery speed. We always aim to provide a swift and seamless service, and we appreciate your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“Great price fast delivery easy to use website”

Helpful Report

Posted 3 months ago

Thank you for your lovely review, Sue O'Sullivan! We are so pleased to hear that you found our website easy to navigate and use. Ensuring a smooth online experience, competitive prices, and fast delivery are our top priorities, so it's wonderful to get your feedback! Thanks From The Mobility Smart Team

Posted 3 months ago

“Very good customer service”

Helpful Report

Posted 3 months ago

Thank you for your review, Manzoor Hussain! We are absolutely delighted to hear that you experienced very good customer service with us. Our team always strives to be as helpful as possible, and your kind words mean a lot to everyone here! Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent service. Very easy ordering, updated regularly on delivery. Item was delivered quickly and well packed. Would definitely order from them again.”

Helpful Report

Posted 3 months ago

Thank you for your lovely review! We are so pleased to hear that you found the ordering process easy and that our delivery updates kept you well-informed. We take great pride in our packaging and speed, so knowing you would "definitely order again" is the best feedback we could receive! Thanks From The Mobility Smart Team

Posted 3 months ago

“Brilliant service - bought walker for my eldery mother and the price was as good or better than elsewhere and the delivery first class and extremely rapid. She is now happily wandering around her care home and is rather proud of the shiny new contraption that allows her to do so - we opted for the Trust Care indoor rollator as she had a Trust Care Shop when she lived alone but the wheels on the indoor one are much better for carpet and the thing is much, much lighter and does the job perfect. Thanks to Mobilty Smart.”

Helpful Report

Posted 3 months ago

Thank you so much for this wonderful review, Matthew Staton! It has truly made our day to hear about your mother "happily wandering" around her care home with her shiny new rollator. We are so glad that the Trust Care indoor model was the perfect fit for her—it really is a fantastic, lightweight choice for carpets. We’re thrilled we could help her regain that bit of independence and pride! Thanks From The Mobility Smart Team

Posted 3 months ago

“Works well”

Helpful Report

Posted 3 months ago

Thank you for your review, Adrian Norcombe! We are pleased to hear that your purchase is working well and meeting your expectations. We’re here whenever you need us for your next order! Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent service and product, we have reduced by 1 star as we were unable to pay by invoice and this would deter us from using this organisation for larger orders in the future”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We are delighted that you were happy with our product and service, but we appreciate your honesty regarding the payment options. For larger orders or organisations such as the NHS, schools, and local authorities, we can often arrange payment by invoice or set up credit accounts. Please do get in touch with our team directly before your next order, as we would love to find a way to make the process easier for you! Thanks From The Mobility Smart Team

Posted 3 months ago

“Mobility Smart are a great company. The staff are really nice, and delivery is fast. I recommend their very useful products to friends quite a lot.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words, Lucy Edyvean! We are thrilled to hear that you enjoy our products and find our team helpful. There is no higher compliment than being recommended to your friends, so we truly appreciate your support. We’ll be sure to pass your lovely comments on to the rest of the staff! Thanks From The Mobility Smart Team

Posted 3 months ago

“Very satisfied with our first experience with Mobility Smart. No problems ordering online, acknowledged the order straight away and advised delivery date which was very prompt. 3 days from ordering to delivery. Would recommend this company and use again.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Jenny Hoppe! We are delighted that your first experience with Mobility Smart was such a positive one. We know how important it is to be kept informed about your delivery, so we’re glad the tracking and prompt 3-day arrival met your expectations. We look forward to welcoming you back as a returning customer! Thanks From The Mobility Smart Team

Posted 3 months ago

“Great product quick delivery”

Helpful Report

Posted 3 months ago

Thank you for your review, Julie Skyrme! We are delighted to hear that you are happy with your product and our delivery speed. We aim to provide a top-tier service every time, and your feedback is much appreciated! Thanks From The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,816 reviews