Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,092 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CAME SO SOON EXCELLENT PACKING AND PRODUCTT”

Helpful Report

Posted 2 months ago

Thank you for your review, Jean Ashworth! We are delighted that your order CAME SO SOON. We take great care with our EXCELLENT PACKING to ensure every PRODUCT arrives in perfect condition. We appreciate you taking the time to share your experience! Thanks From The Mobility Smart Team

Posted 2 months ago

“We have not tried it yet as my wife as not been well we are very pleased with our Purchase and hope to try it out when my wife is up to it”

Helpful Report

Posted 2 months ago

Thank you for your feedback, William Kenny. We are very pleased to hear that you are happy with your purchase so far. We are sorry to hear that your wife has not been well and wish her a very speedy recovery. We hope that when she is feeling up to it, the product provides the comfort and support you are looking for. Thanks From The Mobility Smart Team

Posted 2 months ago

“Keen price, very fast delivery and excellent product. Couldn't have asked for more.”

Helpful Report

Posted 2 months ago

Thank you so much, Mick Armstrong, for your fantastic review! We are delighted that you were pleased with our keen price and very fast delivery. Knowing that you found the item to be an excellent product and that you couldn't have asked for more is wonderful feedback for our team. Thanks From The Mobility Smart Team

Posted 2 months ago

“Good product and prompt delivery, only ordered a couple of days before Christmas”

Helpful Report

Posted 2 months ago

Thank you for your review! We are delighted that you were pleased with your good product and our prompt delivery. We know how busy the holiday season can be, so we are very glad we could get your order to you quickly, even having ordered only a couple of days before Christmas! Thanks From The Mobility Smart Team

Posted 2 months ago

“All fine except the grooves when screwing in,did not fit right,but managed to fix it to toilet pan,look to make sure the grooves fit proper,or you could send me spare 1 out,thanks.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Donna Marie Mc Avoy. We are glad to hear you managed to fit the product, but we are sorry to hear about the difficulty with the grooves. We would be more than happy to look into sending you a spare part to ensure everything is perfect. Please contact our customer service team at contact@mobilitysmart.co.uk with your order details so we can get this sorted for you right away! Thanks From The Mobility Smart Team

Posted 2 months ago

“Easy website and ordering. Fastest ever delivery even though it was Christmas, well done.”

Helpful Report

Posted 2 months ago

Thank you so much, Margaret Maxfield, for your kind words! We are delighted that you found our website and ordering process easy to use. We are especially proud to hear you experienced our fastest ever delivery, even during the busy Christmas period! Thank you for the "well done"—it means a lot to our hard-working team. Thanks From The Mobility Smart Team

Posted 2 months ago

“My daughter was very happy with the cover but the instructions on how to attach to the wheelchair were not clear which is causing issues”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Tina Irvine. We are so glad to hear that your daughter was very happy with the cover! We are sorry to hear that the instructions were not clear, and we would love to help resolve the issues you're having. Please feel free to contact our customer support team at [Insert Phone Number/Email] and we can talk you through the best way to attach it to the wheelchair. Thanks From The Mobility Smart Team

Posted 2 months ago

“Product arrived quickly and is great - a mobility scooter as I have broken my ankle. Great service and product”

Helpful Report

Posted 2 months ago

Thank you so much, Linda Rockett, for your lovely review! We are delighted to hear your mobility scooter arrived quickly and that you find it to be a great product. We are so sorry to hear about your broken ankle, but we are very glad we could help you stay mobile during your recovery. We wish you a very speedy return to health! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very good purchase and helps my 94 year old mum grip her mug so much easier.”

Helpful Report

Posted 2 months ago

Thank you so much, Karen Gilruth, for your lovely review! We are delighted to hear that your purchase was a very good purchase. It is wonderful to know that it is helping your 94 year old mum to grip her mug so much easier. We love hearing how our products can make such a positive difference to daily life! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very good service great product.”

Helpful Report

Posted 2 months ago

Thank you so much, Vivien Melia, for your kind words! We are delighted to hear that you received Very good service and are happy with your great product. We aim to provide a high standard for every order, so we are glad we met your expectations! Thanks From The Mobility Smart Team

Posted 2 months ago

“Efficient ordering service, and product arrived promptly.”

Helpful Report

Posted 2 months ago

Thank you so much, Joyeuce Robinson, for your kind feedback! We are delighted to hear that you experienced an Efficient ordering service. We are also pleased that your product arrived promptly, as we always aim to get our items out to customers as quickly as possible. Thanks From The Mobility Smart Team

Posted 2 months ago

“Your company were great with good communication with my order which was easy to place. Unfortunately the DHL delivery was terrible. Original delivery day was cancelled with no communication from them. I had to ring them to find out what was going on! I eventually received my delivery several days later.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Sue Morris. We are delighted to hear that you found our communication good and the ordering process easy to place. However, we are very sorry to hear about your terrible experience with DHL. We understand how frustrating it is to have a delivery day cancelled without notice. We will certainly be looking into this with the courier to ensure our high standards are maintained. We appreciate your patience while you waited for your order! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very easy to order on line and very prompt delivery despite the Christmas period.”

Helpful Report

Posted 2 months ago

Thank you so much for your feedback! We are delighted to hear that you found it very easy to order on line. We are especially pleased that we could provide a very prompt delivery despite the Christmas period. We always strive to get orders out as quickly as possible, even during the busy holiday season! Thanks From The Mobility Smart Team

Posted 2 months ago

“Bought the item online. Arrived within two days. Very pleased with service.”

Helpful Report

Posted 2 months ago

Thank you so much, Linda De Vere, for your kind review! We are delighted to hear that your order arrived within two days. We aim to provide an efficient online shopping experience, so we are glad you are very pleased with the service. Thanks From The Mobility Smart Team

Posted 2 months ago

“Very pleased with good quality shower step safe to use and helps after hip replacement. Quick delivery and would recommend. Thank You.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind review! We are delighted to hear that you are very pleased with your good quality shower step. It is wonderful to know that it is safe to use and providing the support you need after your hip replacement. We appreciate your recommendation and the feedback on our quick delivery. Thanks From The Mobility Smart Team

Posted 2 months ago

“Cannot recommend highly enough. Ordered a high value item over the phone and it arrived within a couple of days, despite it being near to Christmas. Tina was really helpful on the phone and obviously extremely efficient. I’m sure that other suppliers would not have been able to act so promptly. Thank you.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful feedback! We are delighted to hear that you cannot recommend us highly enough. We are especially pleased that Tina could assist you so efficiently over the phone. We take great pride in our personal service, and it’s fantastic to know we could get your high value item to you in just a couple of days, even so close to Christmas! Thanks From The Mobility Smart Team

Posted 2 months ago

“Exactly what was expected, seems well made too. Very happy.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are delighted to hear that your purchase was exactly what was expected. It is great to know that the product seems well made and that you are very happy with your experience. Quality and reliability are our top priorities! Thanks From The Mobility Smart Team

Posted 2 months ago

“Our Order was place late on 18th Dec. and you promptly despatched on 19th to DHL who received it on 19th and promised delivery on Tuesday 23. We are still waiting on 26thDEC.”

Helpful Report

Posted 2 months ago

Dear customer, thank you for your feedback. We are incredibly sorry that your order hasn't arrived yet. While we did our best to get your parcel to DHL immediately on the 19th, we understand how frustrating it is to wait past the promised date—especially during the holidays. Because you are in an offshore area, logistics can occasionally face extra hurdles during the Christmas peak. Parcel is currently at your delivery depo. We appreciate your patience! Thanks From The Mobility Smart Team

Posted 2 months ago

“Super quality Much better than I expected”

Helpful Report

Posted 2 months ago

Thank you so much, James Sait, for your kind review! We are delighted to hear that you found the product to be super quality. It is wonderful to know that it was much better than you expected! We always aim to provide products that exceed our customers' expectations. Thanks From The Mobility Smart Team

Posted 2 months ago

“Great service from order to delivery”

Helpful Report

Posted 2 months ago

Thank you for your review! We are delighted to hear that you experienced Great service all the way from order to delivery. We aim to make the entire process as seamless as possible for our customers, so we are glad you had such a positive experience! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,092 reviews