Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,816 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use web site ordering very simple and delivery second to none”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Pauline Inglis! We are absolutely thrilled to hear that you found our website easy to use and that our delivery was "second to none." We work hard to make the entire process as seamless as possible, so your kind words really mean a lot to the whole team! Thanks From The Mobility Smart Team

Posted 3 months ago

“Purchased a new 10ah battery for my Drive Flex folding scooter. website easy to use, Battery was a good price and delivery was very quick. I did find a battery slightly cheaper but you don’t know the company that are supplying it. So I picked a reliable company who you can contact in case of any problems, and I am happy with the excellent service that Mobility Smart Provided Needless to say I am out mobile again. I will certainly use Mobillity Smart again”

Helpful Report

Posted 3 months ago

Thank you for such a fantastic and detailed review, Paul Allen! We are absolutely thrilled to hear that your new battery has got you "out mobile again"—that is exactly what we love to hear! We completely understand how important peace of mind is when ordering essential mobility parts, and we truly appreciate you choosing us as your trusted partner. Thank you for your repeat business and support! Thanks From The Mobility Smart Team

Posted 3 months ago

“Good quality stuff for my disabled son's needs. Quick dispatch and delivery. Would highly recommend”

Helpful Report

Posted 3 months ago

Thank you so much for your lovely review, Scott Stewart. We are absolutely delighted to hear that our products are meeting your son's needs perfectly. Providing high-quality items and a quick dispatch service is exactly what we aim for, especially when it comes to supporting families. Thank you for your high recommendation! Thanks From The Mobility Smart Team

Posted 3 months ago

“Good service and good quality will be buying again”

Helpful Report

Posted 3 months ago

Thank you for your review, Robert Jones! We are pleased to hear that you experienced good service and were happy with the quality of your order. Knowing you plan to shop with us again is the best feedback we could ask for! Thanks From The Mobility Smart Team

Posted 3 months ago

“I ordered a battery charger for my powered chair on the May bank holiday weekend and as I needed it urgently requested urgent delivery.It arrived as quickly as was possible and was tracked so I knew when it would be delivered. The charger was of good quality with strong lead cables.”

Helpful Report

Posted 3 months ago

Thank you for your review! We know how stressful it can be needing an urgent part over a bank holiday weekend, so we are delighted we could get that charger to you as quickly as possible. It’s great to hear that the tracking kept you informed and that you’re happy with the build quality of the cables. We're glad we could help get you back on the move! Thanks From The Mobility Smart Team

Posted 3 months ago

“The website was easy to navigate and the products were reasonably priced. I found everything I needed. The items were posted promptly and they were well packaged.”

Helpful Report

Posted 3 months ago

Thank you for your lovely review, Rosemarie! We are delighted to hear that you found our website easy to navigate and were pleased with our pricing. We take great care in packaging our items to ensure they arrive in perfect condition, so it’s wonderful to know your order was delivered promptly and safely. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“I was a little annoyed that I purchased a mobility battery, which I thought I would receive quickly, unfortunately once I had ordered and paid I was emailed to say it was out of stock. It would have been helpful if it had said out of stock on the website. Saying that staff were very quick at responding to my emails and kept me informed quickly once I had asked questions about the wait . I have now received it after a few weeks and once it was back in stock was quickly sent to me”

Helpful Report

Posted 3 months ago

Thank you for your honest feedback, Tracey Banjar. We sincerely apologize for the frustration caused by the stock error on our website; we know how important a quick battery replacement is for your mobility. We are glad to hear that our team was able to keep you well-informed and that the delivery was prioritized once the stock arrived. We truly appreciate your patience and your kind words about our staff! Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent quick service. I’m impress by the respond. I got my order vet quickly.”

Helpful Report

Posted 3 months ago

Thank you for your review, Aisha Best! We are so glad to hear that you were impressed with our responsiveness and that your order arrived so quickly. We aim to provide a seamless experience from start to finish, and your kind words mean a lot to the team! Thanks From The Mobility Smart Team

Posted 3 months ago

“I am very happy with my purchase, it means I can go on having a bath and knowing |I can get out at the end ! Very nice quality item too”

Helpful Report

Posted 3 months ago

Thank you so much for your kind review! We are absolutely delighted to hear that your purchase has given you the confidence to continue enjoying your baths safely. Knowing you can get out easily at the end makes all the difference for peace of mind, and we are so glad we could provide a high-quality item to help you do just that! Thanks From The Mobility Smart Team

Posted 3 months ago

“The product [ wheelchair door way portable roll-up ramp ] came as advertised and clear instructions. A company to "do business with confidently" .”

Helpful Report

Posted 3 months ago

Thank you for your review! We are so pleased to hear that your wheelchair roll-up ramp arrived exactly as advertised and with clear instructions. Building that sense of confidence for our customers is our top priority, so your kind words really mean a lot to the team. Thanks From The Mobility Smart Team

Posted 3 months ago

“Original date of supply was over 1 month later than stated due to no stock. When it did return to stock they sent the battery by fast courier delivery which was a good way to show good faith which was appreciated. I will always ensure they have stock on my future orders to avoid any reoccurrence of this..a good company to deal with”

Helpful Report

Posted 3 months ago

Thank you for your honest review, Barry Hammond. We sincerely apologize for the initial delay caused by the stock shortage, but we are so glad that the upgraded courier delivery helped get your battery to you quickly once it arrived. We truly appreciate your patience and your kind words about our team. We look forward to serving you again! Thanks From The Mobility Smart Team

Posted 3 months ago

“My order arrived on time and in good order. Very pleased, thank you.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are pleased to hear that your order arrived on time and in perfect condition. Providing a reliable service is our top priority, and we’re glad you are happy with your purchase! Thanks From The Mobility Smart Team

Posted 3 months ago

“Really grand service, my order was delivered earlier than expected. The ferrules are just what I needed and grand quality”

Helpful Report

Posted 3 months ago

Thank you for your review, Steve Musk! We are delighted to hear that your order arrived earlier than expected and that the ferrules are "just grand." It is great to know that the quality has met your needs perfectly. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“The company dealt with my purchase quickly and efficiently. The product arrived on time. I am very pleased with the purchase.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are pleased to hear that your purchase was handled quickly and efficiently and that your item arrived right on time. Knowing you are very pleased with your purchase is the best feedback we can receive! Thanks From The Mobility Smart Team

Posted 3 months ago

“Great service, great price and it does exactly what it says on the tin.many Thanks”

Helpful Report

Posted 3 months ago

Thank you for your review, Neil Packham! We are delighted to hear that you’re happy with our service and pricing. We always aim for that "exactly what it says on the tin" experience, so it’s great to know we hit the mark for you. Many thanks for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“Best thing i ever bought.i now have no problem getting out of bed.so easy now.thank you”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, Sally Elliott! We are absolutely thrilled to hear that your purchase has made such a positive difference in your daily life. Knowing that you can now get out of bed with ease is exactly why we do what we do. We’re so glad we could help! Thanks From The Mobility Smart Team

Posted 3 months ago

“FAIR PRICES GREAT DELIVERY TIMEGOOD SELECTION OF ITEMS”

Helpful Report

Posted 4 months ago

Thank you for your review, Robin Elliott! We are pleased to hear that you were happy with our prices, delivery speed, and our selection of items. Providing a wide range of quality products at fair prices is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 3 months ago

“My bath seat is wonderful, I was beginning to think I would not be able to have any more baths until my daughter convinced me to try a seat to lower me in and out of the bath.”

Helpful Report

Posted 4 months ago

Thank you so much for sharing your story, Marilyn Smith! We are absolutely delighted to hear that your new bath seat has made such a difference. There is nothing quite like a relaxing bath, and we are so glad we could help you get back to enjoying them safely. A big "thank you" to your daughter for the great advice, too! Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent experience”

Helpful Report

Posted 4 months ago

Thank you for your review! We are so pleased to hear that you had an excellent experience with us. We strive to provide the best service possible and truly appreciate your feedback. Thanks From The Mobility Smart Team

Posted 3 months ago

“Poor delivery time scales with no communication father passed away before equipment arrived”

Helpful Report

Posted 4 months ago

I am so deeply sorry for your loss. Please accept our sincerest condolences during this incredibly difficult time. We also sincerely apologize for the delay in delivery and the lack of communication on our end; we clearly fell short of the support you needed. If the equipment is no longer required, please feel free to return it for a full refund. We want to make this process as easy as possible for you, so please reach out to us directly and we will handle all the arrangements. Our thoughts are with you and your family. Thanks From The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,816 reviews