Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,659 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The seat is well made but quite heavy. I would have given a 5 star review had it not been for the mixed messages about the time of delivery given to me by DHL. Firstly delivered 3 days prior to the originally agreed date. Then a rather vague email saying that we could pick up at the local drop off. Finally it was delivered on the correct day at a reasonable time. I think the answer is dont use DHL.”

Helpful Report

Posted 3 months ago

Thank you for the feedback, Susan Pearce. We are delighted to hear that you are happy with the quality of the seat, though we are very sorry for the confusion caused by the delivery messages. We understand how frustrating it is to receive conflicting information regarding delivery times. We constantly review our courier partnerships based on customer feedback like yours to ensure the best possible experience. We're glad it ultimately arrived on the correct day, and we appreciate your patience! Thanks From The Mobility Smart Team

Posted 3 months ago

“Fast and efficient and on time”

Helpful Report

Posted 3 months ago

Thank you for the wonderful review, Sharon Lindner! We are so pleased to hear that your experience was fast and efficient. We know how important it is to receive your items exactly when expected, so we’re delighted we could deliver on time for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“Fantastic service ,felt like a personal email communication telling weight of parcel and who checked it and super fast delivery would recommend company”

Helpful Report

Posted 3 months ago

Thank you for the fantastic review, Darron Evans! We are so pleased that you appreciated the personal details in our communication. We believe that knowing exactly who checked your order and the care taken with the parcel weight adds that extra layer of reassurance. It’s wonderful to hear that our super-fast delivery met your expectations. Thank you for the recommendation! Thanks From The Mobility Smart Team

Posted 3 months ago

“Very pleased with the service and communication from Mobility Smart, the product was delivered very quickly, extremely well packaged and the product is very well made and works perfectly.”

Helpful Report

Posted 3 months ago

Thank you for the wonderful review! We are so pleased to hear that you were happy with our communication and the speed of your delivery. We take great care in ensuring all our items are extremely well packaged, so it’s fantastic to know your order arrived safely and is working perfectly for you. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 3 months ago

“I have used your company in the past I bought crutchs and they are great to use for there comfort that the main reason I bought a Flexyfoot walking stick for use at home for walking short distances”

Helpful Report

Posted 3 months ago

Thank you for the wonderful review, Tom Fraser! It’s great to welcome you back as a returning customer. We are so pleased to hear that our crutches provided the comfort you needed and that you’ve now chosen a Flexyfoot walking stick for your home. The Flexyfoot technology is fantastic for reducing impact and increasing grip, so we hope it makes those short distances much easier for you! Thanks From The Mobility Smart Team

Posted 3 months ago

“Fold up righthand walking stick in purchased isn't very strong, it was bowing on first time I used it.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Helen Nicholson. We are very concerned to hear that your new walking stick was bowing during its first use, as safety is our absolute priority. Please contact our customer service team at your earliest convenience so we can investigate this specific item and arrange a replacement or a refund for you. We want to ensure you have a mobility aid you can rely on completely. Thanks From The Mobility Smart Team

Posted 3 months ago

“Best thing I spent for the ELK , I used it yesterday when I fell down it inflated me to a sitting position so I could stand up”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience, Sarah Djavit. We are so sorry to hear that you had a fall, but we are incredibly relieved to know that the ELK was there to help you back up safely. Hearing how the equipment provided that vital support to get you into a sitting position is exactly why we do what we do. We’re so glad you’re okay and that the ELK has proven to be such a worthwhile investment for your peace of mind. Thanks From The Mobility Smart Team

Posted 3 months ago

“Had a full range of spares available for our mobility scooter. Good prices, speedy dispatch and delivery.”

Helpful Report

Posted 3 months ago

Thank you for the 5-star review! We know how vital it is to keep your scooter in top working order, so we take great pride in maintaining a full range of spares for our customers. We’re delighted that we could get the parts to you quickly and at a good price. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“I purchased a Motion Nitron electric Wheelchair O/No. 1000444423 for my disabled daughter due to its modern design and competitive price I paid £1459.(5P including a second battery. I received a follow up call off Simon who took me through a question& answer tick sheet, as I was having the chair delivered for home assembly I asked for the control arm to be put on the left hand side as my daughter is left handed I was told OK, I had also ordered a second battery at extra cost and I just thought it would come with a fitting bracket well was I shocked when I took delivery the second battery had no fitting and the arm was not put on the left hand side, I rang sales and was told as it was self assembly I had to do the arm myself and it also did not come with a bracket for the second battery. I said if I had been told this on the follow up call I would have paid the extra £50.00P for the work to be done. I asked about carrying the second battery and was told place it in the back rest of the wheelchair, I said tipping hazard. Anyway I was told they had been in touch with the supplier and a bracket was not or could not be supplied for the second battery but I could contact them myself if I wanted, well wanted I did & I spoke with engineering and one was sent up FOC immediately with a note saying thanks for letting them know and the design requirement for the second battery would be amended. I was not happy with the after sales provided from Mobility Smart, nice as pie on the phone but a little bit missing on my particular follow up call/situation. WILL NOT USE MOBILITY SMART AGAIN. You have my order number if anyone at MOBILITY SMART reads this review.”

Helpful Report

Posted 3 months ago

Dear Kenneth, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the delivery and setup of your daughter’s Motion Nitron electric wheelchair didn't meet your expectations, as we always aim for a seamless experience for our customers. Regarding the points you raised, we would like to clarify a few details based on our records of the order: Assembly & Delivery: When you spoke with Simon, our records indicate that the Boxed Free Delivery option was selected. This is a self-assembly service. We do offer a premium Engineered Delivery and Assembly service for an additional charge, which includes full setup and configuration by a technician, but as this wasn't purchased, the chair was dispatched in its standard factory state for home assembly. This was explained by Simon when he called you after you made your purchase. Joystick Configuration: Because this model is designed for the joystick to be easily fitted on either the left or right side, Simon confirmed it was possible to have it on the left. However, since the "self-assembly" option was chosen, this adjustment is part of the home setup process rather than being pre-configured at the warehouse. The Second Battery: We are glad to hear the manufacturer was able to assist you directly with a bracket. We appreciate you bringing this to our attention, as it helps us better understand the specific hardware included by our suppliers for additional accessories. We understand your frustration regarding the communication during the follow-up call, and we will use your comments to ensure our team is even more explicit about what "self-assembly" entails versus our engineered service. We wish your daughter the very best with her new chair. Thanks From The Mobility Smart Team

Posted 3 months ago

“Arrived quickly, well wrapped . Well made item, good solid construction and clear instructions.”

Helpful Report

Posted 3 months ago

Thank you for the great review, Chris Hellon! We are so pleased to hear that your order arrived safely and that you found the instructions clear. We take great care in our packaging and quality control, so knowing that you are impressed with the solid construction of the item means a lot to our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“Really helpful and expert too - much more helpful than our usual suppplier. Had the relevant part and delivered it really quickly.”

Helpful Report

Posted 3 months ago

Thank you for the fantastic review, Sarah Bates! We are so pleased to hear that our team’s expert advice made such a difference for you. We take great pride in knowing our products (and their parts!) inside out, so we’re delighted we could get exactly what you needed and deliver it so quickly. Thank you for choosing Mobility Smart over your usual supplier! Thanks From The Mobility Smart Team

Posted 3 months ago

“I bought a comode which can be used on its own or over the toilet, as well as a shower chair. Very good price ( half price on sale) and very quick to put together, no screws or anything, parts just slot into place. I paid for express delivery and got it very quick. Excellent mobility aid and service. Thanks.”

Helpful Report

Posted 3 months ago

Thank you for the wonderful review, Maria Trotman! We are so pleased to hear that your new commode and shower chair were so quick and easy to assemble. We know that "tool-free" assembly makes a world of difference, so we’re delighted that the parts slotted into place perfectly for you. It’s also great to hear you grabbed such a fantastic sale price and that our express delivery lived up to its name! Thanks From The Mobility Smart Team

Posted 3 months ago

“Good product with a fast service. Pleased with all aspects.”

Helpful Report

Posted 3 months ago

Thank you for the review, Frederick Joseph Fairhurst! We are so pleased to hear that you were happy with both the product and our fast service. We strive to ensure every part of the shopping experience is seamless, so it’s fantastic to know we hit the mark for you across the board. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“Fast service”

Helpful Report

Posted 3 months ago

Thank you for the review, Debra Buxton! We are so pleased to hear that you experienced our fast service. We know how important it is to get your mobility essentials quickly, and we’re glad we could meet your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“Very easy to order excellent products and quick delivery will order from again highly recommended”

Helpful Report

Posted 3 months ago

Thank you for the wonderful review, John Godwin! We are so pleased to hear that your experience was seamless from start to finish. We work hard to ensure our ordering process is as easy as possible, so your "highly recommended" means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 3 months ago

“Fabulous I would use your company again 😀”

Helpful Report

Posted 3 months ago

Thank you for the fabulous review, Joseph Benson! We are so pleased to hear that you had such a great experience with us. We truly appreciate your support and look forward to welcoming you back to Mobility Smart whenever you need us! 😀 Thanks From The Mobility Smart Team

Posted 3 months ago

“Wonderful service and very quick to reply to a question I had. Highly recommend them.”

Helpful Report

Posted 3 months ago

Thank you for the wonderful review! We are so pleased to hear that you found our team responsive and helpful. We know that having your questions answered quickly can make all the difference when shopping for mobility aids, so it’s fantastic to know we hit the mark for you. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 3 months ago

“Have never had any problems, wonderful service”

Helpful Report

Posted 3 months ago

Thank you for the wonderful review, Ann Foote! It is so heartening to hear that you’ve consistently had a positive experience with us. We work hard to maintain a high standard of service for every single order, so knowing that you’ve never had any problems is the best feedback we could receive. Thank you for your continued support! Thanks From The Mobility Smart Team

Posted 3 months ago

“DHL delivery failed twice and has still not been received 6 days after planned delivery date.”

Helpful Report

Posted 3 months ago

Dear David Knapman, Thank you for your feedback, and please accept our sincere apologies for the delay you've experienced with your delivery. We understand how frustrating it is when a delivery date is missed. To provide some context on the timeline: your order was placed late on Friday, and our team had it processed and shipped out first thing Monday morning. Unfortunately, DHL experienced a delay within their network after it left our warehouse, which has resulted in the current hold-up. While the delay occurred once the parcel was in the courier's hands, we are very sorry it has taken them so long to get your items to you. We can see that it now was delivered safely to you. Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent service, emailed about a non stock item, added to the website within a day, ordered expecting a much longer wait but arrived in about a week. Very impressed.”

Helpful Report

Posted 3 months ago

Thank you for the fantastic review, Paul Wilkinson! We are so pleased we could help you source that specific item. We take great pride in our ability to react quickly to our customers' needs, so we’re delighted that we could get the product onto our website within 24 hours for you. It’s even better to hear it arrived much sooner than expected! Thank you for the high recommendation. Thanks From The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,659 reviews