Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,346 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unhappy with the item I recieved and emailed Mobility Smart. I had no reply and so it's difficult to recommennd a business which does not live up to it's claims.”

Helpful Report

Posted 6 months ago

Hi there, We are extremely sorry to read your review. It is deeply concerning to hear that you were unhappy with your item, and especially that you felt ignored after emailing us. We have immediately checked our systems, and we are so concerned as we have been unable to find any email or call from you in our records. We are so sorry for this, as it seems your message never reached our team, meaning we were never given the opportunity to help. We absolutely want to make this right. We have just sent you a direct email (to the address used for your order) to hopefully get this resolved for you immediately. If you don't see it, please could you contact our Customer Service Team, directly at contact@mobilitysmart.co.uk We are so sorry for this entire situation. Sincerely, The Mobility Smart Team

Posted 6 months ago

“A very good service, fair prices and a rapid delivery, very pleased with my purchase.”

Helpful Report

Posted 6 months ago

Hi Colin, Thank you for leaving us such a fantastic 5-star review! We are delighted to hear that you received "a very good service," found our prices "fair," and were happy with the "rapid delivery." It's wonderful to know that you are "very pleased" with your purchase. We really appreciate you taking the time to share your feedback. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“Mobility scooter got a fault on 2nd time it was used and the company took 4 weeks to send an engineer out only to have sent the wrong part. Another 3 weeks passed before they came to collect the damn thing as I’d had enough of trying to get a scooter my husband could actually use. Would not recommend for one minute”

Helpful Report

Posted 6 months ago

Hi Joanne, Please accept our sincerest and unreserved apologies for the completely unacceptable experience you and your husband have had. We are deeply sorry that your new scooter developed a fault—a clicking wheelbearing—on only its second use. A new product should be absolutely perfect, and we fully appreciate the distress and frustration this caused. The core of the problem, and where we truly failed you, was the service that followed. The 4-week wait for an engineer, only for them to arrive with an incorrect part (which had been sent in error by the manufacturer), is simply not good enough. The further 3-week delay to then get the item collected is also completely unacceptable. We understand entirely why you "had enough" and we are just so sorry that we let you both down so badly. We can confirm that the scooter has been collected and a full refund has been processed. We sincerely hope that you have now been able to find a suitable and reliable scooter for your husband. Sincerely, The Mobility Smart Team

Posted 6 months ago

“The product, a power pack for a wheelchair was fine but it was fitted to my wheelchair incorrectly which made it almost impossible to use. The battery pack was fitted too far back such that I couldnt walk behind, and the power button was fitted on the handle bar the wrong way round. Once the battery pack was moved further towards the centre of the chair and the power button relocated so my right hand thumb could easily reach it, life was easier !”

Helpful Report

Posted 6 months ago

Hi Andrew, Thank you for taking the time to leave this detailed feedback. We are genuinely very sorry to hear that your new power pack was fitted incorrectly when it arrived. That is not the high standard we aim for, and we completely understand how frustrating it must have been to find the battery pack and power button were in the wrong positions, making it almost impossible to use. Please accept our sincerest apologies for this error and the inconvenience it caused. We are very relieved to hear that you were able to get these issues repositioned and that the power pack is now making life easier for you. We are, of course, very sorry that you had to sort this out yourself. Our customer support team is always on hand to resolve any fitting or setup issues immediately, and we would have wanted the opportunity to make this right for you straight away. We appreciate you letting us know, and we will use this feedback to improve our checks. All the best, The Mobility Smart Team

Posted 6 months ago

“Good product, arrived on time , well packed.”

Helpful Report

Posted 6 months ago

Hi Irene, Thank you for your 5-star review! We are so glad to hear that you are happy with your product and that it arrived "on time" and "well packed." Getting the right items to our customers quickly and safely is a top priority, so this is fantastic feedback for our team to read. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“The item I ordered proved to be not exactly what I needed, I have passed it on to someone else who saw it in my home and commented that she needed such a wedge. I do not know if t suited her. Sorry. Your handling of my order and sending io was all fine. thank you.”

Helpful Report

Posted 6 months ago

Hi Wendy, Thank you so much for taking the time to leave this very honest and kind review. We are very pleased to hear that you were happy with our service and that "handling of my order and sending it was all fine." We're sorry that the wedge proved to be not quite what you needed this time around—please don't feel you need to apologise! We understand it can sometimes be difficult to find the perfect item online. It was very thoughtful of you to pass it on to someone else who might find it useful. If you are still searching for a product that better suits your needs, please don't hesitate to get in touch with our team. We would be more than happy to offer advice and help you find the right solution. Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 6 months ago

“Very nice service and quick delivery. I am very happy i recommended every one”

Helpful Report

Posted 6 months ago

Hi Javed, Thank you so much for your wonderful review! We are thrilled to hear that you received "very nice service" and "quick delivery." Knowing that you are "very happy" with your experience is the best feedback we could ask for. We truly appreciate you recommending us to everyone – that means a great deal to us! Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 6 months ago

“Excellent scooter at a reasonable price with superb after-sales service. I would highly recommend this company”

Helpful Report

Posted 6 months ago

Hi Philip, Thank you for this fantastic 5-star review! We are so pleased to hear that you feel you got an "Excellent scooter at a reasonable price." We're especially proud of our after-sales service, so hearing you describe it as "superb" is truly wonderful feedback for our entire team. We believe that supporting our customers long after the initial purchase is essential. Your high recommendation means a great deal to us. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 6 months ago

“Excellent, very easy to use & and lightweight to pack away”

Helpful Report

Posted 6 months ago

Thank you so much for your "Excellent" 5-star review! We are so glad to hear that you are finding your new item "very easy to use" and "lightweight to pack away." Those features are so important for everyday convenience, and it's fantastic to know the product is delivering on them perfectly. We appreciate you taking the time to share your feedback! All the best, The Mobility Smart Team

Posted 6 months ago

“Never received the goods. Stopped responding to my emails.”

Helpful Report

Posted 6 months ago

Please accept our sincerest apologies for this experience. This is completely unacceptable, and we are deeply sorry for the immense frustration and concern this has caused you. Failing to deliver your goods and then not responding to your emails is an absolute failure of our service standards, and we are taking this extremely seriously. I have looked into this, and I can confirm your case has been immediately escalated to a senior member of our management team. They are personally investigating what went wrong and will be reaching out to you directly to resolve this as a matter of urgency. We are incredibly sorry for this breakdown in service and for letting you down. Sincerely, The Mobility Smart Team

Posted 6 months ago

“Item arrived quickly, well packed and in good condition, the magnifier was excellent value for money, made readimg much easier, thanks, 5 *****”

Helpful Report

Posted 6 months ago

Hi James, Thank you so much for leaving this fantastic 5-star review! We're delighted to hear that your magnifier arrived "quickly, well packed and in good condition." It's also great to know you found it to be "excellent value for money." But the best part for us is hearing that it's "made reading much easier" for you. That's exactly what we hope for! Thanks again for choosing Mobility Smart, and for your high recommendation. All the best, The Mobility Smart Team

Posted 6 months ago

“It’s very good just what I need”

Helpful Report

Posted 6 months ago

Hi Joan, Thank you for your lovely 5-star review! We are so happy to hear that your new item is "very good" and, most importantly, "just what I need." That is genuinely the best feedback we can hope for. Our entire aim is to help our customers find the right solution to meet their needs, so we're thrilled this was a perfect fit for you. Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 6 months ago

“This is the second mobility scooter and about the 5th or 6th product I've purchased. Always very helpful, I would have no hesitation in recommending this company. There are quick to sort things out for you. Delivery was quick although a little disappointed with the delivery but this is a separate company and won't detract from me using Mobility Smart in the future.”

Helpful Report

Posted 6 months ago

Thank you not only for this wonderful review, but for being such an incredibly loyal customer. We are genuinely thrilled to know this is the second mobility scooter and your fifth or sixth product from us! Your trust and continued support are the best compliments we could ever receive. We're delighted to hear that you've "always" found our team helpful and "quick to sort things out" for you. We're also very grateful for your honest feedback regarding the delivery. We are sorry to hear that the third-party courier service left you "a little disappointed" this time. We really appreciate your understanding that this was a separate company and that it won't detract from you using us again. Your high recommendation means the world to us. Thank you again for choosing Mobility Smart, and we look forward to helping you again in the future! All the best, The Mobility Smart Team

Posted 6 months ago

“Excellent service by friendly, knowledgible staff. Swift, easily understandable information. Very good advice, too. Would always recommend this shop above a big store - more personal.”

Helpful Report

Posted 6 months ago

Thank you so much for this truly wonderful review. We are absolutely thrilled to hear you describe our team as "friendly" and "knowledgeable." We genuinely believe in offering a "more personal" service, so your comments are fantastic to read. Our team works hard to provide clear, "easily understandable" information and advice tailored to each customer's needs, rather than just being a "big store." We are so glad you felt that difference and deeply appreciate your high recommendation. We look forward to welcoming you back again! All the best, The Mobility Smart Team

Posted 6 months ago

“I am thrilled with my new shower seat which arrived promptly and well packaged. It needed very little assembly and it was very easy to install. It is Has a comfortable cushioned seat it isvstable and having arms makes standing up simple.”

Helpful Report

Posted 6 months ago

Thank you so much for this wonderful 5-star review, Charlotte Sercombe! We are absolutely thrilled that your new shower seat arrived promptly and was so easy to install with very little assembly required. We designed it for quick setup, so it’s fantastic to know that process was smooth for you. Most importantly, we're glad you’re enjoying the comfortable cushioned seat and the superior stability. We put the arms on specifically to make standing up simple, so your feedback confirming this feature is working is incredibly rewarding! Thank you again for choosing us and sharing your experience. We deeply appreciate your high recommendation. The Mobility Smart Team

Posted 6 months ago

“I found very easy to find the items needed to make my sisters home safe after a long stay in hospital. Delivery was quick & the products to a very high quality standard. Would use again & recommend to anybody needing mobility aids.”

Helpful Report

Posted 6 months ago

Thank you for sharing this wonderful 5-star review. We understand that preparing a home for a loved one returning from a long hospital stay is so important, and we are absolutely thrilled to hear you found our website "very easy" to navigate to find the safety items you needed for your sister. Hearing that the delivery was "quick" and, most importantly, that you found the products to be of a "very high quality standard" is fantastic feedback for our whole team. We are so grateful for your trust in us and for your high recommendation. We send our very best wishes to your sister for a smooth and comfortable recovery at home. All the best, The Mobility Smart Team

Posted 6 months ago

“Bought a Bath hoist that failed after 3 months. Mobility Smart replaced it straight away”

Helpful Report

Posted 6 months ago

Here is an excellent reply for that review. This response is carefully balanced. It acknowledges the product fault (which is crucial for authenticity) and immediately highlights your excellent customer service as the main takeaway. This kind of review is gold, as it shows you support customers even when things go wrong. Suggested Reply: Hi there, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that the bath hoist failed after just three months—that’s certainly not the lasting quality we aim for, and we apologize for the inconvenience and frustration this must have caused. However, we are very pleased that our team was able to get a replacement sent out to you "straight away." We stand behind our products, and making sure our customers are supported quickly and efficiently when a problem arises is a top priority for us. We appreciate you letting us make this right, and we hope the new hoist is working perfectly for you. All the best, The Mobility Smart Team

Posted 6 months ago

“I have recently needed to purchase a duplicate battery for my Mother's Stroller but the Harness and Cover where to expensive from the original Vendor. I found the pricing and delivery of the battery harness and cover fantastic. The website is easy to review and select exactly the odd little accessories other charge a fortune for.”

Helpful Report

Posted 6 months ago

Thank you for leaving such a fantastic and detailed review! We are so glad you found us. It's wonderful to hear that we were able to help you find all the accessories for your mother's stroller—and at a great price. We completely understand how frustrating it can be when essential items like harnesses and covers are overpriced elsewhere. We've worked hard to make our website easy to use and to stock those "odd little accessories" at fair prices, so your feedback is incredibly rewarding for our team. We're thrilled you found the pricing and delivery "fantastic." We hope the new battery, harness, and cover are all working perfectly. Thank you again for your high recommendation and for choosing Mobility Smart! Best wishes, The Mobility Smart Team

Posted 6 months ago

“I recently bought a mobility scooter for my mother. The staff was very helpful in guiding me through the purchase. The delivery was incredibly quick and easy”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to leave this wonderful 5-star review! We are absolutely thrilled to hear that our team was so helpful in guiding you through the mobility scooter purchase for your mother. We work hard to make the entire process as smooth as possible, so it's fantastic to get feedback that you found the delivery to be "incredibly quick and easy." We truly hope the new scooter brings your mother a great deal of joy and independence. Thanks again for choosing Mobility Smart, and please don't hesitate to get in touch if you need any further assistance. All the best, The Mobility Smart Team

Posted 6 months ago

“Easy ordering, prompt delivery, very happy with my adjustable wooden handled walking sticks. Handle is very comfortable,much better than plastic handles. Good price too!”

Helpful Report

Posted 1 year ago

Mobility Smart Limited is rated 4.7 based on 1,346 reviews