Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service & very fast.”

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“Quick and easy. My parcel arrived within the week. The website is very easily accessible.”

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“Your service is very good but I found your price increase shocking the first few times I ordered from you I paid £4,98 per tube for my dogs vitamins and this time they where £9.99 that is a huge increase over a few months and when i asked why i was told it could be because of Brexit well at least it's useful for something a massive price increase shocking”

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Hello Eunice, Im sorry to hear your are not happy with the price increase on the products purchased. Unfortunately suppliers can hike up their prices and we would then have to mirror the price change as it would costs us more to purchase them too. Sadly this could be an effect of Brexit as the suppliers do obtain alot of their ingredients from the EU. We often run promotions and discounts on Animology products, Hopefully this will help for further orders of your supplements. Sincere Apologies, Millbry Hill

“I didn’t notice the ridiculous cost of delivery £11:99 for an item that cost £8:50 I waited all day and it was delivered to my neighbour who rang and contacted me! I shall be going back to my original supplier Amanda”

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Hi Amanda, Im sorry to hear you are not best pleased with the service you have received. I can confirm that you have ordered two 20kg sacks of Mixed corn which were £8.55 each. As these items are extremely heavy, Our courier Fed-Ex do charge a standard rate of £5.99 per 20 kg parcel. We do try to ensure that all available delivery prices and services are displayed prior to completing your purchase, as delivery charges can vary depending on the quantity and weight of products purchased. Sincere Apologies, Millbry Hill

“Absolutely delighted with the Danish 2 in 1 dog coat I purchased. Fits great and easy to put on. I have a long haired German shephard so this coat saves all the time in drying him off plus protecting him against the weather. Great price and excellent delivery.”

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“Great product, just as described. Well packaged and delivered on time.”

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“Clear website and good prices. Items were delivered as expected. Will use again.”

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“Great service and prompt delivery”

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“Excellent,quick and easy.”

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“Excellent”

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“It took over a week for the parcel to be sent to the courier despite the fact that I should of received it within 5 days. Once with the courier it took another 3 days of constant calling them chasing the delivery until, out of sheer desperation, I went to the depot and waited over an hour to collect my parcel otherwise it would have been at least another 2 days before I might have received it. Disgusting service !!!”

Helpful Report

Hello Karen, Im sorry to hear you are not happy with the service received. I have looked into your order and i can confirm we dispatched your order within 3 working days to be with you for the 4th working day. Sadly this hasnt happened as i can see that you had issues with Fed-Ex delivering your parcel. This is an issue we will certainly raise with them as it isnt the service we expect from them. As a gesture of goodwill for the wait you have had with your order, We are going to refund all the delivery charges you have paid. This will be processed immediately. Sincere Apologies, Millbry Hill

“Great customer service!”

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“Excellent service x”

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“Prompt service, good customer information.”

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“Brilliant company....very fast delivery....well packed...pleased with items...will be back!...thk u!”

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“Great service and great prices.”

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“Very pleased with jacket quick delivery”

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“Great value, prompt delivery as promised .”

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“The product was fine but the advertisement failed to inform customers that the sizes were small and a larger size than normal should be ordered.”

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“Efficient and prompt service. Would have no hesitation about using MIllbry Hill for future purchases.”

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Millbry Hill is rated 4.7 based on 4,750 reviews