Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,748 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,748 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some wellys and paid a premium for postage to receive on a Saturday. I checked today as received no dispatch notification. I was told I was on a list of customers to be called as the Wellys had vanished from the warehouse. I could tell this was BS. Went back on the website a few hours later and they say they have them in stock. They are purposely taking peoples money to hold when they don't have the stock. No reasonable explanation given, no apology and a rude customer service agent. I wanted to buy wellys from a small British company, big mistake. Please avoid this fraudulent company.”

Helpful Report

Hello Thomas, Thank you for taking the time to leave a review. I can confirm that with all orders, if there is an issue, we always contact the customer to let them know. Whether this be that the stock is damaged, out of date or missing. Sadly there are the odd occasions where the stock cannot be located. We have two large warehouses and five retail stores, so stock can on the odd occasion go missing. This could be for a multitude of reasons. I can reassure you what you have been told is correct, there had been a stock issue with your order which is a shame as we never want to disappoint any of our customers. During the refund process, it will indeed put the item back into stock whilst downloading the refund but the item will then be manually taken back out of stock, which i can confirm has happened. We have no reason what so ever to intentionally take a customers money and to hold onto it and then refund it. We believe that our agent did explain to you that the wellingtons could not be located, she had also apologised to you for this issue. Kind Regards, Millbry Hill

“Good quick service with a great selection of products at a good price. I will keep using them to feed my cat”

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“Purchased a big bag of Fearns Farm Premium Hay for the first time, very happy with the quality, good value for money, my rabbits love it, wish I had considered it sooner. I Regularly purchase the big bags of megazorb to use in their litter trays as well. Never had any issues with delivery. Top marks all round.”

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“Ordered the UV 'torch' for detecting cat pee. Came reasonably promptly in rather tatty packaging but the manufacturer's own packaging was robust enough to give good protection. Surprised to find that it had no batteries (3 x AAA required) but fortunately I keep a stock of that size. The UV beam is powerful and effective, so I'm wondering if the negative reviews I've read about it are because some folk have not realised that you need to install a set of batteries?”

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“Very good product at a good price, glasses arrived safely as they were very well packaged. Can recommend.”

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“Easy to deal with and a speedy delivery”

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“Excellent service..quick delivery”

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“Excellent service and a great price! Ordered on line with no need for communication.”

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“Quick service during Black Friday times! Great range of products - highly recommend”

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“Very good website, professional service and prompt delivery.”

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“Very quick and efficient service. Would not hesitate to recommend to friends. Thank you Millbry Hill.”

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“No problems. Goods ordered came on time”

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“10 days to receive delivery is not the best and will most probably go elsewhere in the future.”

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“Website easy to use & goods received promptly.”

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“Excellent easy to use site. Quick efficient service”

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“Ordered country boots from Millers Hill very satisfied with the service ordering and delivery was very simple and hassle free Kept informed throughout the process Would definitely use again”

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“First purchase of Hemp bedding from the company . Excellent product, good price and excellent communications on the expected delivery. Well packaged and met all expectations.”

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“Thank you for your service I’m very pleased all round”

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“Excellent service and quick delivery. Always good communication on status of order. 100% reliable.”

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“Excellent service, quick delivery.”

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Millbry Hill is rated 4.7 based on 4,748 reviews