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Millbry Hill Reviews

4.7 Rating 4,468 Reviews
93 %
of reviewers recommend Millbry Hill
Company Reviews Product Reviews
8,850
 Questions Metrics Info
4.7
Based on 4,468 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
This dog loved his Bonio...lol Millbry Hill Review From Dog
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Nick
Verified Buyer
“No one seems to know how it happened but Millbry Hill sent me 30 kg of horse feed. I live in central London and we haven't had horses here for over 100 years. That said when they realised collecting the horse feed was more expensive than leaving it with me it left me with another problem. How to consume 30 kg of horse feed. Fortunately through social media the feed has gone to a good home. Thank you for providing some novelty to me in Covid Lockdown 3.”
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Anonymous
Verified Buyer
“I would have given Millbry Hill five stars as the delivery and items were good (although a little more expensive as elsewhere), but the thing that made it really difficult for me in this time of Covid was the return. I don't have a printer, so I had to go to the post office and queue with all the people (several of whom weren't wearing masks and others not keeping social distance) to send a couple of items back. That was really stressful! If only you had included a label, I could have just popped it in a mailbox. However, you did have the Joules jumper with the adorable Scottie that was sold out everywhere, which I like a lot and kept.”
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Ernesto
Verified Buyer
“Happy with the product”
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Jeffery P
Verified Buyer
“nice quick service”
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EILZABETH F
Verified Buyer
“Took longer than expected for ordered food to arrive in store for click and collect, however the man in the Richmond branch was very helpful at checking up on my order and ringing me back.”
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PFH
Verified Buyer
“Very quick delivery on a bulky item - despite it being just before Christmas, so no complaints! Website really easy to navigate.”
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Lisa M
Verified Reviewer
“Purchased from Millbry Hill as item I compare prices on was on offer here. Easy to order and good communication via email. Used click and collect as a friend lived close to store otherwise the £7.99 delivery fee would have had me shop elsewhere......yep probably Amazon who's price was similar and free delivery. I do shop local where I can but also need to watch the pennies.”
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Jennifer
Verified Buyer
“Products as advertised, reasonable delivery service”
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Ghee
Verified Buyer
“Millbury hill gave a lovely service was good &I placed 2 orders when 1 couldn't come because stocks were gone they return money promptly.The actual product was well packed & our horse loved them & I've passed on name to 2 other people. The treats are are well made great”
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Lis
Verified Buyer
“It would have been 5 stars had all the items been packaged sensibly (my food storage bin arrived so badly damaged it could not be used) a refund was promptly issued for that item & the rest of the order was fine”
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Joan
Verified Buyer
“Good service , well packed & arrived safely.”
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Lynsay
Verified Buyer
“Love the products just took a while on delivery”
Millbry Hill 4 star review on 22nd December 2020 Millbry Hill 4 star review on 22nd December 2020 Millbry Hill 4 star review on 22nd December 2020 Millbry Hill 4 star review on 22nd December 2020
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Lynsay
Verified Buyer
“Love the products just took a while on delivery”
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Steve
Verified Buyer
“Remarkably easier to purchase on-line Prompt delivery Excellent value for money”
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Mrs M S
Verified Reviewer
“I ordered and paid for 6 wormers. Only 3 arrived. Delivery was slow but I put it down to current state of postal service. I e mailed re missin wormers and received a reply in minutes. Missin wormers were found and sent out next day. Also very slow to arrive but as before I blame post office.”
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Hayley
Verified Buyer
“Lovely company and my order was sent out quickly.”
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Tracy
Verified Buyer
“Prompt and efficient. Suggestion: make outer packaging more robust.”
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Bill M
Verified Buyer
“Easy to order & quick delivery”
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Anonymous
Verified Buyer
“Product arrived on time and efficient sales process. 4 stars due to packaging material, please think about moving to something more environmentally friendly.”
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Anonymous
Verified Reviewer
“Fairfax and Favour Regina Heeled Sorting Boot. Ordering was easy, delivery efficient and very nice packaging. The quality of the boots are excellent, the only slight down side, thought they were a lighter tan than they are. Some photo's don't always reflect the true colour.”
Helpful Report
Millbry Hill is rated 4.7 based on 4,468 reviews
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