Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,048 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 18th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an awful experience with Milk and Blush. I am certain I had not touched/opened the extensions I attempted to return at all, Milk and Blush clearly stated I could take out the one piece to see the colour to match to my hair but that is all that was touched. I’m not happy I have now had to pay the rest of this when I did NOT open the box I returned it exactly how I received it. Just to add I have ordered extensions from Milk and Blush before and fully understand the returns policy as I have returned extensions in the past and I had my refund successfully with no problems however this time you are refusing to refund me even though I had not handled or opened the void seal. Now I’m not really sure what happens now as this has never happened before with my returns but I hope you understand that i didn’t touch the extensions or open the seal this could be an error on your behalf and I would like to investigate more because I remember clearly being cautious of the packaging and handling the box as I know your returns policy is strict therefore is why I never opened at all. I’m not happy that I have had to explain myself like this but what else can I do, I deserve to be refunded my money for this as I ordered the wrong colour for myself and now cannot order the right ones as I haven’t received my money back from this refund I am really unhappy about this outcome”

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Posted 1 year ago

“The best hair extensions, so soft and the perfect colour match!”

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Posted 1 year ago

Hi there👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. It's great to hear the shade match was perfect. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 1 year ago

“The champagne blonde color is pink! The color matches nothing in the picture! Very disappointed”

Helpful Report

Posted 1 year ago

Hey👋 Thank you for your feedback. We are so sorry to hear your recent order wasn't up to our usual standard. Please pop our customer service team an email at hello@milkandblush.com so they can assist you further with this and come up with a suitable solution for you💗 Thank you🎀

Posted 1 year ago

“I’m astounded with the quality of the extensions that I received! The colour match was incredible!! (i emailed before a picture) I’ve bought another set!”

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Posted 1 year ago

Hi Hollie👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. It's great to hear the shade match was perfect. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Such amazing extensions , so real and matched my hair colour so so well , would recommend x”

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Posted 1 year ago

Hi Denise👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“I absolutely adore this brand 😍 my second set I’ve bought and they are gorgeous and so natural looking!”

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Posted 1 year ago

Hi Courtney👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“The quality of these extensions are incredible and the colour match couldn’t have been better. They’re seriously good quality. The only thing i’d say is that there are a lot of 2 clips and not enough 3 clips but they still look absolutely seamless and great.”

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Posted 1 year ago

Hi Laura👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Don't forget to tag us in any pics! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“I ordered clip ins due to a recommendation from a friend. I’m usually a ponytail girl but now I’ve got my hair back in beautiful condition I thought why not give clip ins a go finally. This was my first time ordering human hair clip in extensions. I picked 20” seamless extensions, paid additional for them to be delivered within 1-2 days. I was excited to receive them as I was looking forward to putting them in and practice some styling before all the Christmas parties. My delivery had come, when opening to my surprise the box was empty, no extensions just clips for the extensions. The security seals finely broken, no hair nothing! I was actually quite angry and upset, and it’s actually triggered my anxiety as I’m very specific with things. it’s been a while since treating myself and especially because these are the first human clip ins I’ve ever purchased I was really disappointed. I spent some time going back and forth whether to order, but because I kept going back and having a look on the site I knew it was a sign to just get them. Something like this has never happened to me before so it completely threw me. I’m hoping this can be resolved, I’m confident that if the extensions were in the box this would of been a 5 star review. Have emailed the team, sent pictures and hoping this can be resolved”

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Posted 1 year ago

“After contemplating for a while over whether to buy hair my first hair extensions, I took the plunge and purchased on black Friday. I was so surprised when they arrived the next day! They arrived in a gorgeous pink box with one piece of hair in one half the box so I could check the colour match. I had sent a picture of my hair via the website and I was advised what colour to buy. All I can say is that they match my hair perfectly! I couldn’t be happier. They feel such good quality and so soft! You can't notice them once I have them in my hair. So happy I bought them from Milk + Blush!”

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Posted 1 year ago

Hi Alex👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“So impressed with the beautiful hair I've just received, my Clients are going to feel amazing! thanks so much for the super speedy delivery too!”

Helpful Report

Posted 1 year ago

Hi there👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Honestly the best hair extentions I’ve ever used. The quality is insane! I used the nano rings in warm blonde and the colour match is perfect. I can’t recommend enough if you want thick luxurious hair.”

Helpful Report

Posted 1 year ago

Hi there👋 Thank-you so much for leaving us such a thoughtful review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ We love having you as a customer! Have a Beautiful day. 🎀

Posted 1 year ago

“If I could give zero I would. Customer service is shocking and very avoidant. The hair arrived late in the post, the tapes were not sticky at all and had to be re-taped. After washing the hair it feel dry, frizzy and damaged. It doesn't even feel like human hair. This is apparently professionally tape in, and just less than a week the hair feels dead, dry and has split end up the weft. Save your money and stick with viola or beutyworks. I have spent around 230 on this hair, I will be taking it further with the bank.”

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Posted 1 year ago

“First time ordering from Milk and Blush and I have been left extremely disappointed. I paid extra for the hair to come within 2 days and I am still waiting. Spoke to someone from M+B and was told they had been shipped, this was a lie as they've only printed a label and not shipped them. Extremely disappointed and will tell friends to avoid. Gutted after hearing such good things about the hair.”

Helpful Report

Posted 1 year ago

“Stupid stupid people. Stringing people along wasting their time, holding on to THEIR MONEY for what 6 weeks? Failed to deliver hair extensions for a wedding. Thanks for that!! ✨✨ mess me about with refund, obvious the item is lost. Make me wait until royal mail confirm that my item is lost before refunding me nearly £200 FOR 6 WEEKS??????? I threaten to force my Bank to refund me, oh like magic I can get a refund??? Why didn't you offer immediately? Why has this company had 4/5 different trading names in a decade? Pathetic. All of these reviews read like sponsored posts.”

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Posted 1 year ago

“The best ones I've ever bought. Worth the money. The hair Is nice and full from top to bottom not like the previous ones I've had In the past that are thin. Very good quality 😃”

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Posted 1 year ago

“best hair exstentions out there iv been to three high profile companys and always find milk and blush are better they blend great and look natural ❤️”

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Posted 1 year ago

“I have used these extensions for years now and would not change. Colour range is brilliant, hair is thick from root to tip and the hair lasts for a long time. Customer service is prompt in replying. Could not recommend this company more.”

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Posted 1 year ago

Hi Tamera👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Very attentive and will answer any questions you ask, very promptly too! Great customer service.”

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Posted 1 year ago

“In love with my hair extensions. Two months on and still as soft as they arrived. Been ordering milk +blush for two years and won’t go anywhere else. My last set lasted me 14 months with correct care. I do put them in 3 or 4 times a week.”

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Posted 1 year ago

Hi Emily👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback and we're so glad you love your extensions! We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Highly recommend the hair is so beautiful!!”

Helpful Report

Posted 1 year ago

Hi there👋 Thank-you so much for leaving us a review! As a small team, we really appreciate you sharing your feedback and we are so happy you love your extensions. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

Milk & Blush is rated 4.1 based on 1,048 reviews