When my hair extensions arrived I loved the colour and how thick they were so immediately opened the seal to wear them. Upon spending hours curling them into my hair for a seamless look within 1 hour the curls from the extensions fell out and my own hair (which is super thick) remained curled. Severely disappointed that the curls dropped out as they now didn’t blend with my hair properly I contacted the milk and blush service team. At first they sent me a bunch of YouTube videos however this wasn’t helpful as I had already done this and also told me to add hair spray, again which I have done. They said I could return them for assessment which in their words meant curl them and leave them in a room with no other external conditions. I stated that of course in a room where they would be assessed and not in actual hair or facing external conditions they wouldn’t drop out. Despite speaking with the milk and blush team that the extensions are not fit for purpose they have returned them against my requests not too, sent me YouTube videos that won’t help the issue, and said to use hairspray. I don’t want my hair to look like someone from the musical hairspray where it’s so stiff you can’t get a hairbrush through it in attempt to keep the curls in, in addition it would be damaging to the hair so not good advice from a company that sells hair and should want the longevity of their hair extensions for their customers. Despite requesting that I would like a refund as they don’t do what they are meant too, they have refused. I’m severely disappointed as I researched so much into milk and blush and watched all their videos on how to best insert the clip in extensions as they were my first hair extensions I have ever bought and was happy to spend and invest quite a bit of money into finding the perfect ones (as Milk and Blush aren’t cheap!) and as they had the option for thick hair I was very excited however I was extremely let down and would never buy from them again and definetly wouldn’t ever recommend them.