Military 1st Reviews

Name: Military 1st
Address: MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB, Manchester
Rating: 4.54

4.5 Rating 1,555 Reviews

89 %

of reviewers recommend Military 1st

Company Reviews

Metrics

Info

4.5

Based on 1,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Military 1st:

Military 1st is a trading name of MMG Trading Ltd.

Established in 2008, the Military 1st is an online retailer specialising in first-rate outdoor and combat clothing and tactical footwear, as well as camping and bushcraft equipment and accessories. We are proud of our continuously growing range of high-quality products from the world's best-known brands, and in excellent prices, along with the fastest possible delivery and the highest level of customer service.

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Email:

info@military1st.co.uk

Location:

MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB
Manchester
M17 1DB

Military 1st 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

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“Not sure what people are talking about regarding the quick delivery. Ordered my jacket day after Black Friday and even ordered with expedited delivery (4-5 business days) and did not receive my order until 2 weeks later (They even tried arguing my 4-5 days did not begin until Tuesday when I ordered the item on a Saturday?!). The jacket did not fit very well and even after all the issues with receiving it, I still had to pay an additional $16 to return the item. After going back and forth with them regarding my $10 expedited shipping, they finally refunded that at least. Again though, this will take you at least 2 weeks to receive and if you want to return the item, will cost you $16+ and another 2-3 weeks to get the refund for the item. Not worth it”

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Posted 5 years ago

“Great range of products. Great service. Will use again.”

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Posted 5 years ago

“Good Company.Although shipping time was a bit longer but it does come from overseas.Well worth the wait.Ordered one size up.Good quality material.Will be ordering again!”

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Posted 5 years ago

“Scam company, scam positive reviews. Ordered a rain hat got the wrong size. Given wrong address for returning and exchanging it customer service was horrible everyone spoke broken English and was very negative and difficult needless to say my problem was never resolved and would get scammed again if I fell for their ruse and kept trying to get it exchanged they'd charge me again exorbitant shipping and handling fees not to mention enticing them again with mishandling my credit card...Beware!!!”

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Posted 5 years ago

“I was under the assumption it was an Australian website. Bit they are not. Total deception. Had to send back my product which was not correct to the UK for a refund. Not happy”

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Posted 5 years ago

“Worst customer service. There website didn't work, it double ordered and they wouldn't fix the problem. They have lost a customer. You have been warned...”

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Posted 5 years ago

“Goods did not arrive followed by terrible communication and service. Their delivery partners don't even do "expedited" shipping. Complete and utter rip off.”

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Posted 5 years ago

“I rectified an faulty item rather than make a fuss. No appreciation or interest. Poor attitude from oskar.”

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Posted 5 years ago

“Why do they have a “com.au” website you ask? So that you think you are dealing with an Aussie business. Whilst my purchase wasn’t bad for the price, it was the too big (even though I physically measured myself according to their size guide). Be aware that if you need to return the item for whatever reason you will pay through the nose in shipping making it not worth the effort. Don’t risk it. Customers don’t like getting tricked. Military 1st might like to think about this as they are an online store and will continue to get slammed on social media (as well as by word-of-mouth) if they continue to pursue deceptive practices.”

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Posted 5 years ago

“I'M VERY HAPPY WITH MY PURCHASES! TRUE FIT!”

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Posted 5 years ago

“Sells broken junk products and then makes you pay to ship them back.”

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Posted 5 years ago

“DO NOT ORDER from this company! If you need to return this for some reason you must pay the shipping fees and good luck getting your refund back. It's been almost 4 months and I'm still waiting! I asked several times and was told it was refunded and it was not! All good companies have a return policy in place and an organized refund policy. I do not recommend this company.”

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Posted 5 years ago

“I ordered gloves from company which were faulty, I spoken with them about return and at this stage I was very happy with their customer service. They provided me return label and I posted item back to them for replacement. Letter with label which was given for 2nd class non recorded delivery was or lost by post office or received by the company and they stated that never got anything from me. I contacted their customer service and they said that they gave me recorded label which is a lie and refused to solve this matter. Now I stayed without gloves for 40£ and any help from their side. Not best customer service...”

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Posted 6 years ago

“I placed my order and when it didn't arrive when expected sent an e:mail to the company. They responded within 24hrs. I then sent another e:mail asking where the item was shipped from, as I thought it was Australia. They again got back to me in 24hrs advising it was shipped from a UK warehouse and the latest date I could expect it to be delivered. It arrived today (around two weeks after ordering). I have found them to respond quickly and did not experience any difficulties communicating. I did suggest that they make it a little clearer where it is being shipped from as some posts I have read were unhappy with the delivery time, which I believe is just an honest mistake as to where people think it is coming from. Happy with my purchase and would use them again.”

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Posted 6 years ago

“This company is a scam. Do not use them! Never provided me with any type of tracking number and my product never came.”

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Posted 6 years ago

“Horrible customer service. This is a shell business. It appears everything is drop shipped from mfg. SLOW shipping. Do not expect any customer service. There is no phone number and they will not respond to emails. I finally got them to DM me via Instagram but they just give the runaround to appear that they are addressing the issue.”

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Posted 6 years ago

“This company is one of the worse I have ever come in contact with. I paid for expedited shipping. customer service was horrible. Shipment was late”

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Posted 6 years ago

“I made the mistake of believing they would get my order to me in 4 - 5 business days as promised so I paid the $9.95 for expedited shipping. I emailed them on the 5th day and again on the 7th day, concerned that it was lost. They made lots of excuses but it still took 9 days to get it to me. Way past the time I needed it. A waste of money and the quality of the cap wasn’t that great. Don’t buy from these people, but if you do, don’t give them $9.95 to expedite shipping. It’s a ripoff.”

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Posted 6 years ago

“Fast and easy to use website, provide a great quality military stuff, delivering excellent, sizes are right to size not small and not big, one ward brilliant”

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Posted 6 years ago

“This company is one of the worse I have ever come in contact with. I paid for expedited shipping to receive an item by Christmas. The tracking was horrible and my interactions with customer service was equally horrible. I told a representative by the name of Mike that I would never order again and he said that was Ok.”

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Posted 6 years ago

Military 1st is rated 4.5 based on 1,555 reviews