medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,897 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The parcel was very heavy and yet it was sent by Royal Mail instead of Parcel Force?? Our Postie was quite upset about it. I said I would feed back.”

Helpful Report

Posted 11 months ago

Hi Liz, As stated at checkout, all parcels are dispatched with Royal Mail. While we will pass this feedback on to our account manager at Royal Mail, it is best to pass this feedback to Royal Mail directly. Kind Regards, Customer Support

Posted 11 months ago

“Fast delivery however 2 of the bottles didn’t have lids on them and spilled over the box.”

Helpful Report

Posted 1 year ago

Hi, We are so sorry to hear that your order arrived damaged! Please send over photo of the damages along with your order number to info@medino.com so we can investigate this matter further. Kind Regards, Customer Support

Posted 1 year ago

“Products arrived very quickly which was great and very reasonably priced. However, they could have been better packaged as one of the lids had come off and cream was everywhere in the cardboard.”

Helpful Report

Posted 1 year ago

“Packaging was not great. I had to recheck my order as two items appeared smaller than expected.”

Helpful Report

Posted 1 year ago

“Medino service good. Prompt delivery.well packed. But faulty product. UTI test kit works with an app that won't download to my phone. Complete waste of money. Wish I'd read reviews of product before ordering. Wish Medino did not stock it.”

Helpful Report

Posted 1 year ago

Hi, Hi Janet, We are sorry to hear that you are not happy with your purchase. We include a link to the list of compatible smartphones in the product description. We recommend all customers check this prior to purchase to ensure that it will work for their device. Kind Regards, Customer Support

Posted 1 year ago

“Although the two items were well packaged they came without lids and being sun cream there was some leakage inside the box which I didn't like as they were expensive! Please ensure items that should have lids actually have lids when you ship!”

Helpful Report

Posted 1 year ago

“I am very disappointed that I rang and spoke to someone to say that I’ve received my orders but some of the items were damaged and leaked and no one came back to me about it.”

Helpful Report

Posted 1 year ago

Hi Audrey, We sincerely apologise for the delay in response. We have sent over an email with an update for you - if you have any questions, please feel free to reply to the email. Kind Regards, Customer Support

Posted 1 year ago

“Good delivery but not enough of the product in stock so I had to pay delivery charge 😠😠”

Helpful Report

Posted 1 year ago

“Fast delivery. However, the free item that was provided with my order is no good for me. Vitamin D4 was provided however Medino wasn’t able to customise this according to customer’s needs. I use 1000ui but given was double the dosage. When you advertise, it wasn’t mentioned which dosage will be provided and my common sense says of course Medino will have to customise according to customer’s needs.”

Helpful Report

Posted 1 year ago

Hi Ratheekah, As you mentioned, we offered a free gift with your purchase - this is a part of a deal that Lamberts are running with us. We, unfortunately, cannot customise the gift as it is a promotional item and, as we would like to emphasise, is free of charge. If you would like a specific dosage, you can purchase it via our website. Kind Regards, Customer Support

Posted 1 year ago

“Very happy with the prices and items received. However, I ordered more to get 24 hour delivery and it arrived in 48 hours with the box ripped open, so I needn’t have bothered. Nothing was damaged inside.”

Helpful Report

Posted 1 year ago

Hi Deborah, We are so sorry to hear about this. Unfortunately, we have not been contacted regarding this and so we have not had the opportunity to investigate this further. Please reach out to info@medino.com with your order number so we can look into this for you. Kind Regards, Customer Support

Posted 1 year ago

“I get all your products ,the baby wipes the white plastic holder to get the wipes out are always coming off is ther anything you can do about it”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review - we are sorry to hear that you are having trouble with your order. Please reach out to info@medino.com with a photo of the faulty item and your order number so we can assist you further. Kind Regards, Customer Support

Posted 1 year ago

“Good prices , delivery was late although I paid for next day delivery but it took couple days. For the items all fine but the Lindens Health + Nutrition Hair Skin & Nails tablets were really big and very difficult to swallow, I can’t use unfortunately.”

Helpful Report

Posted 1 year ago

“Bottle came without a spray top, what was a 24 hr delivery wasn't”

Helpful Report

Posted 1 year ago

Hi Charles, Thank you for your review. The product you have purchased does not come with a dispenser, as seen by the photo on our website. We are sorry to hear that your parcel was delayed. Unfortunately, we have not received any communication from you and have not had the opportunity to investigate this. Please reach out to info@medino.com so we can discuss this further. Kind Regards, Customer Support

Posted 1 year ago

“Good product range and prices but the website is a nightmare to use. I was constantly sent back to the "enter your discount code" message but I didn't have one!”

Helpful Report

Posted 2 years ago

Hi Colin, We are sorry to hear that you are having difficulties using our website. We did respond to you requesting more information so we could investigate this further but we have not heard back from you. Please reach out to info@medino.com if you have not received any communication. Kind Regards, Customer Support

Posted 2 years ago

“Product arrived very quickly ,however packaging was open when arrived see picture . Would order from company again.”

Helpful Report

Posted 2 years ago

Hi Stephanie, We are so sorry that your order arrived in such condition. Unfortunately, it appears that we have not received any communication from you and therefore have not had the opportunity to investigate this further. Please email info@medino.com so we can look into this for you. Kind Regards, Customer Support

Posted 2 years ago

“Although I can order and receive within a couple of days, I am very disappointed with the fact that I used to be able to order a box of 32 x Panadol Extra. Now, for the last 3 or 4 months or more, they're out of stock. Now I can buy 14 x Panadol Extra. Fair enough. But at £3.19? No. Not anymore when I can get them cheaper elsewhere at £2.49!!!! That's the only gripe I have. At the moment.”

Helpful Report

Posted 2 years ago

“Cant teview as i have no received order yet.”

Helpful Report

Posted 2 years ago

Hi Kim, We are sorry to hear that! As discussed, we have raised an investigation with the courier. Hopefully, they will be able to locate and deliver your parcel but in the case that they are unable to do so, we will be more than happy to offer an alternative resolution. Kind Regards, Customer Support

Posted 2 years ago

“It's ok the medino. The problem is the lotion that i bought AproDerm the date is so quick to expire. I bought 5 pcs and my only son is using it.”

Helpful Report

Posted 2 years ago

Hi Adelaida, We are so sorry to hear that - unfortunately, we have not received any communication from you and have not had the opportunity to investigate this. If you would like to discuss this further, please reach out to info@medino.com with your order number and a photo of the product's expiry date. Kind Regards, Customer Support

Posted 2 years ago

“My order was delivered a few day late, I almost had to buy replacements locally. Please avoid using Evri as they are the least reliable and certainly not suitable for delivering meds on time or otherwise.”

Helpful Report

Posted 2 years ago

Hi Kamal, We are so sorry to hear that - unfortunately, we have not received any communication from you and have not had the opportunity to investigate this. If Evri is not up to standard in your area, we do offer Royal Mail as an alternative courier. If you have any questions or would like to discuss this further, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Saline solution (4 items) were a good price & were received quickly and well-packaged. I was very annoyed to realise they were close to Expiry date (08/2023), so I will have difficulty using them up by then. Not such a bargain after all!”

Helpful Report

Posted 2 years ago

Hi Caroline, We are sorry to hear that you are not happy with your purchase. When a product is due to expire within 45 days, we advertise them as a 'short date' product and specify the expiry date in the product description. As the product you have purchased is still outside of this time frame, this did not happen. We understand that this system is not suited for products of a larger quantity, such as a year's supply, and are currently working towards improving our software to include this. If you would like to discuss this further, please reach out to info@medino.com so we can resolve this. Kind Regards, Customer Support

Posted 2 years ago

medino is rated 4.9 based on 23,897 reviews