medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,890 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still waiting for delivery”

Helpful Report

Posted 3 years ago

Hi Gary, We hope you are well! We are sorry to hear that you have not received your order. This is not the level of service we aim to provide at Medino. Please feel free to send us an email at info@medino.com and we will be more than happy to look into this for you. Kind regards, Zahra at Medino.

Posted 3 years ago

“extremely fast delivery, but was confused by two different boxes. on checking, ingredients are identical, so not an issue. short shelf-life not ideal”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving us a review. We appreciate all feedback so that we can improve our service in the future. We are sorry to hear that you were not happy with the expiry date of your products. If you would like us to look into this matter, feel free to send us an email at info@medino.com and we will be more than happy to help. Kind regards, Zahra at Medino

Posted 3 years ago

“MEDINO DID REALLY WELL AND DISPATCHED MY ITEMS AS STATED. YOU LET YOUSELVES DOWN BY CHOOSING ROYAL MAIL! THEY STATED THEY WOULD DELIVER IN LINE YOUR PROMISE AND I ORGANISED MY DAY ACCORDINGLY. NO PACKAGE! NEW DELIVERY DETAILS (AS IF IT NEVER FAILED...NO APOLOGY) NEXT DAY. NEXT DAY DELIVERED...LATE! Would recommend you to friends if they weren't bothered about delivery date!”

Helpful Report

Posted 3 years ago

Hi Yvonne, Thank you for leaving us a review. We appreciate all feedback to help make improvements to our service for the future. We are sorry to hear that you were not happy with the delivery of your parcel. We apologise on the behalf of Royal Mail. Please note that the tracked 24 and 48 courier delivery is an indication by Royal Mail, not a guarantee. Typically, 97% of orders reach their destination the next day. If you have any other queries or issues, please feel free to send us an email at info@medino.com and we will try to respond as quickly as possible. Kind regards, Zahra at Medino.

Posted 3 years ago

“Didn’t take away the redness,, if anything made it worse,, made skin feel soft”

Helpful Report

Posted 3 years ago

“It works but it should be able to work for longer???”

Helpful Report

Posted 3 years ago

“I was very relieved to receive my order this morning as it went to the wrong address in error in spite of being labelled correctly and had to be re-routed which meant a delay in delivery. However now finally arrived safely so all is well. Thought you would like to know.”

Helpful Report

Posted 3 years ago

“All good apart from the conditioner had the tape that’s supposed to stop the lid opening was on the bottom of the bottle and it had leaked all over the other things.”

Helpful Report

Posted 3 years ago

Hi Laylah, Thank you for leaving a review. We appreciate any and all feedback. I am so sorry to hear that some of your items were damaged in transit. Please could you email info@medino.com and I will be happy to resolve this issue for you as quickly as possible? Kind regards, Charles at Medino

Posted 3 years ago

“Royal Mail delivered two days later than expected, so I would probably use local chemist next time.”

Helpful Report

Posted 3 years ago

“The delivery was very quick but just one slight problem. One of the shampoo bottles has become slightly undone so there was shampoo on the rest of the goods.”

Helpful Report

Posted 3 years ago

Hi Tracy, Thank you for leaving a review. We appreciate any and all feedback to improve our service. With regards to your issue, could you please email info@medino.com and we will do our best to provide a refund or a reshipment. We hope you have a lovely weekend! The Medino Team

Posted 3 years ago

“Unfortunately I had severe allergic reaction to the vitamin B3 tablets so will not be using them any more!”

Helpful Report

Posted 4 years ago

“Hi! I really liked the product I ordered, and the delivery timing, fast and on time. The thing I didn't like was that your costumer service mail address is wrong ( I wanted to amend my order) and 2nd my order was over 50£ and I suppose to receive a red bag as a present and I did not.”

Helpful Report

Posted 4 years ago

“VERY expensive, at least it was for my 1 item compared to walk in pharmacies. So they have you over a barrel. Delivery was ok and arrived 4 or 5 days later”

Helpful Report

Posted 4 years ago

Hi Lorraine, Thank you for taking the time to leave us a review. It is very important for us to get feedback from our customers, so we can continue to improve. We are sorry that you feel this way about our pricing. We try our best to remain competitive with other pharmacies. We do often have promotions on our website that can help with the cost of some of our products and encourage our customers to keep an eye out! If you have any other suggestions or concerns, please get in touch at info@medino.com, and we will do our best to help. Best, Laura at medino

Posted 4 years ago

“OK but postage was same amount as item. could not postage be free for small items??”

Helpful Report

Posted 4 years ago

Hi Janette, Thanks for leaving us a review! As we try to have competitive prices on our website, we do have a standard postage fee for small or bigger orders. You'll find that our postage price is quite similar to other online platforms, and is fixed across orders, big or small too! We understand that sometimes you may not need a lot of items in one go, but we do have free standard shipping for orders that reach over £15. If there's anything else that you may need or you would like to give us more feedback, feel free to ping us an email at info@medino.com. All the best, Anjuli at medino!

Posted 4 years ago

“Great service but very expensive postage!”

Helpful Report

Posted 4 years ago

Hi Lynne, Thanks for leaving a review! We're sorry you feel this way. Our prices are very competitive on the website, so we maintain a standard delivery cost. - It is quite similar to delivery costs across online platforms. Kindly note that any orders over £15.00 also qualifies for free delivery. We hope that you have a great week ahead. Best, Anjuli at medino.

Posted 4 years ago

“Ordered same 2 items only one arrived had to email to get other item .”

Helpful Report

Posted 4 years ago

Hi Sally, thanks for reaching out to us! I'm sorry to hear that your parcel did not arrive with all the items purchased. This is not the level of service we aim to provide and we would like to resolve this for you! Please send an email to info@medino.com with your Order ID and confirm which item is missing so we can fix this for you. All the best, Anjuli at medino.

Posted 4 years ago

“Very helpful staff on phone call.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“Did not like the VAT been added at the very end”

Helpful Report

Posted 4 years ago

Hi William, The VAT shown on your order confirmation email is the VAT amount included in your order's final amount and not added after. I'm sorry for any confusion caused. Please get in touch at info@medino.com if you have any further questions and a member of the customer care team will be happy to help. Ingelise at medino

Posted 4 years ago

“Product is as advertised, but postage costs for small, light items is excessive.”

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Posted 4 years ago

“The 3 glass bottles were loosely wrapped in PAPER so were clanging around in the box. Am very surprised they didnt get smashed in transit! Not great...”

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Posted 5 years ago

Hi there, Thanks for leaving your review. We're constantly improving our packing process so I'll pass this on to the warehouse team. Hopefully, we'll see you again soon! Drew at medino

Posted 5 years ago

“Very disappointed to discover Poundland is cheaprt”

Helpful Report

Posted 5 years ago

medino is rated 4.9 based on 23,890 reviews