medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,517 Reviews

98 %

of reviewers recommend medino

4.9

Based on 23,517 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It works but it should be able to work for longer???”

Helpful Report

Posted 3 years ago

“I was very relieved to receive my order this morning as it went to the wrong address in error in spite of being labelled correctly and had to be re-routed which meant a delay in delivery. However now finally arrived safely so all is well. Thought you would like to know.”

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Posted 3 years ago

“All good apart from the conditioner had the tape that’s supposed to stop the lid opening was on the bottom of the bottle and it had leaked all over the other things.”

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Posted 3 years ago

Hi Laylah, Thank you for leaving a review. We appreciate any and all feedback. I am so sorry to hear that some of your items were damaged in transit. Please could you email info@medino.com and I will be happy to resolve this issue for you as quickly as possible? Kind regards, Charles at Medino

Posted 3 years ago

“Royal Mail delivered two days later than expected, so I would probably use local chemist next time.”

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Posted 3 years ago

“The delivery was very quick but just one slight problem. One of the shampoo bottles has become slightly undone so there was shampoo on the rest of the goods.”

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Posted 3 years ago

Hi Tracy, Thank you for leaving a review. We appreciate any and all feedback to improve our service. With regards to your issue, could you please email info@medino.com and we will do our best to provide a refund or a reshipment. We hope you have a lovely weekend! The Medino Team

Posted 3 years ago

“Unfortunately I had severe allergic reaction to the vitamin B3 tablets so will not be using them any more!”

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Posted 3 years ago

“Hi! I really liked the product I ordered, and the delivery timing, fast and on time. The thing I didn't like was that your costumer service mail address is wrong ( I wanted to amend my order) and 2nd my order was over 50£ and I suppose to receive a red bag as a present and I did not.”

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Posted 3 years ago

“VERY expensive, at least it was for my 1 item compared to walk in pharmacies. So they have you over a barrel. Delivery was ok and arrived 4 or 5 days later”

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Posted 3 years ago

Hi Lorraine, Thank you for taking the time to leave us a review. It is very important for us to get feedback from our customers, so we can continue to improve. We are sorry that you feel this way about our pricing. We try our best to remain competitive with other pharmacies. We do often have promotions on our website that can help with the cost of some of our products and encourage our customers to keep an eye out! If you have any other suggestions or concerns, please get in touch at info@medino.com, and we will do our best to help. Best, Laura at medino

Posted 3 years ago

“OK but postage was same amount as item. could not postage be free for small items??”

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Posted 4 years ago

Hi Janette, Thanks for leaving us a review! As we try to have competitive prices on our website, we do have a standard postage fee for small or bigger orders. You'll find that our postage price is quite similar to other online platforms, and is fixed across orders, big or small too! We understand that sometimes you may not need a lot of items in one go, but we do have free standard shipping for orders that reach over £15. If there's anything else that you may need or you would like to give us more feedback, feel free to ping us an email at info@medino.com. All the best, Anjuli at medino!

Posted 4 years ago

“Great service but very expensive postage!”

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Posted 4 years ago

Hi Lynne, Thanks for leaving a review! We're sorry you feel this way. Our prices are very competitive on the website, so we maintain a standard delivery cost. - It is quite similar to delivery costs across online platforms. Kindly note that any orders over £15.00 also qualifies for free delivery. We hope that you have a great week ahead. Best, Anjuli at medino.

Posted 4 years ago

“Ordered same 2 items only one arrived had to email to get other item .”

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Posted 4 years ago

Hi Sally, thanks for reaching out to us! I'm sorry to hear that your parcel did not arrive with all the items purchased. This is not the level of service we aim to provide and we would like to resolve this for you! Please send an email to info@medino.com with your Order ID and confirm which item is missing so we can fix this for you. All the best, Anjuli at medino.

Posted 4 years ago

“Very helpful staff on phone call.”

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Posted 4 years ago

Hi David, Thanks for leaving us this review. We really appreciate the kind words and feedback, it is super important for us that our customers are heard so that we can make the changes and improvements to make the customer experience all that better! If there is anything more we could have done to improve your experience, please do let us know. You can pop us an email at info@medino.com Have a great week! Best, Anjuli at medino.

Posted 4 years ago

“Did not like the VAT been added at the very end”

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Posted 4 years ago

Hi William, The VAT shown on your order confirmation email is the VAT amount included in your order's final amount and not added after. I'm sorry for any confusion caused. Please get in touch at info@medino.com if you have any further questions and a member of the customer care team will be happy to help. Ingelise at medino

Posted 4 years ago

“Product is as advertised, but postage costs for small, light items is excessive.”

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Posted 4 years ago

“The 3 glass bottles were loosely wrapped in PAPER so were clanging around in the box. Am very surprised they didnt get smashed in transit! Not great...”

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Posted 4 years ago

Hi there, Thanks for leaving your review. We're constantly improving our packing process so I'll pass this on to the warehouse team. Hopefully, we'll see you again soon! Drew at medino

Posted 4 years ago

“Very disappointed to discover Poundland is cheaprt”

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Posted 5 years ago

“Great products, lots of choice. Was told it would be next day delivery, but it wasn't which wasn't good because I'd ordered heat pads for a bad back & needed them urgently”

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Posted 5 years ago

Hi Allison, Thanks for leaving your review, we really appreciate the feedback. I'm very sorry to hear your order was delayed. We've been told that Royal Mail is experiencing extremely high volumes of packages and staff shortages at the moment which has created major delays in some areas across the network. Unfortunately, this situation changes daily making it hard to predict, so I can only apologise. Drew at medino

Posted 5 years ago

“Goods arrived ok , happy with what I received”

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Posted 5 years ago

Hi there, Thanks for your review and I'm glad you're happy with our service. If there's anything else we can do to help bring you from a 3-star to a 5-star review of us we'd really like to know! We rely on feedback to help deliver the best service possible so please email us at info@medino.com if you get a chance. Many thanks, Drew at medino

Posted 5 years ago

“All went well until delivery, the item was distorted and did not look so good”

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Posted 5 years ago

Hi, Thanks for your feedback. I'm really sorry to hear that your order arrived in such a condition. We are continually improving our packaging to prevent this but sometimes parcels can get excessively thrown around in transit. It would be great if you could send us an email (info@medino.com) and I will personally see what I can do to help rectify this. In the meantime, I've passed your comments on to our warehouse team to make sure that this can't happen again. Many thanks, Drew

Posted 5 years ago

“Good price and good delivery. However I wanted to order 6 Deodorants as I have in the past but now we are limited to 2 cans and you refer to a post Office rule. Is there some way an alternative shipping method can be used.”

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Posted 5 years ago

Hi Steve, Thanks for your feedback. Because of restrictions with Royal Mail we can currently only send two aerosols per parcel. We are evaluating different solutions to get around this problem and hopefully in a not too far away future we will be able to lift this restriction. Kind regards Christian, MD

Posted 5 years ago

medino is rated 4.9 based on 23,517 reviews