medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,485 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Only just started using product so don’t know if it will be beneficial”

Helpful Report

Posted 3 years ago

“My delivery was late. I had to contact customer services who told me it had been lost and sent a replacement. After a few days the original order was received and I have now been told to send it back. The order was for my elderly mother, who doesn't live near me. I now have to print out a label and travel to her address to collect the original parcel and then take it to the post office. It will take up a lot of my time.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear about the confusion and the inconvenience it caused. In rare situations, we find that the tracking reference is not accurate and appears to be stuck in transit when it is not. Our customer service team will have shipped a replacement to guarantee you received your order with as little delay as possible.

Posted 3 years ago

“My previous order was packaged in a plastic envelope which was easily posted through the letterbox. This delivery the same as previous was packaged in a large cardboard box which couldn't be posted through the letterbox. The product is perfect the packaging not so.”

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Posted 3 years ago

Hi Kevin, Thank you for taking the time to leave this review. We stopped using envelopes, especially for medication as we could not garutentee that small children or dogs would not get into the envelope by accident. I apologise for the inconvenience.

Posted 3 years ago

“Dispatched very quickly, stars knocked off as the Royal mail delivered to the wrong address so ended up being a bit of nightmare.”

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Posted 3 years ago

Hi James, Thank you for taking the time to leave a review. I am sorry to hear about the inconvenience caused by the delivery. For future orders, we do offer DX as an alternative courier as you may find them to be more reliable in your area.

Posted 3 years ago

“I ve the lotion once having a little difficulty getting lotion out my mrs also used it once keep pressing and pressing but only very little coming out when it gets warm I’ll try again and let you know read advice to put warm water to clean or put pin in to make a little bigger”

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Posted 3 years ago

Hi John, I am sorry to hear that you are experiencing some issues with the item you have received from us. Are you able to reach out to info@medino.com? We will be more than happy to see how we can resolve this for you! Kind regards, Brad

Posted 3 years ago

“I purchased three bottles of medicated shampoo. They dispatched it quickly which is good but it expires the next month! There’s no way I’ll be using up 3 bottles of medicated shampoo within a month!”

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Posted 3 years ago

Hi Nava, Thank you for your review. We did sell some Selsun medicated shampoo recently with a short expiry date. However, this expiry was advertised on the products page before checkout as the item was recently discontinued. Are you able to reach out to us at info@medino.com? I will be more than happy to look into this further for you!

Posted 3 years ago

“The size of the tub in which vitamins are in is ridiculous 👎”

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Posted 3 years ago

“Good service, purchase arrived but needed to be picked up at local post”

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Posted 3 years ago

“Not happy to be paying VAT which is SO unusual and makes your prices sound cheaper than they actually are !!!”

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Posted 3 years ago

Hi Linda, Thank you for the review I can confirm that all products we sell are taxed according to UK VAT guidelines and included in the price of the item listed on our website. Hope this clears things up! Kind regards, Brad

Posted 3 years ago

“1 item was damaged which leaked in transit as not packed properly. Contacted them via email and no reply .Would not use them again”

Helpful Report

Posted 3 years ago

Hi Ann, I am sorry to hear that your item was damaged in trasnit. I have looked for your email but cannot seem to find it. Could you please reach out to us at info@medino.com? I will be more than happy to arrange a replacement or a refund at your preference. Look forward to hearing from you! Kind regards, Brad

Posted 3 years ago

“Just a comment about the reviews, they all seem great regarding delivery and service which is fine, but what about the actual product itself? Where's the reviews on how good or bad the product is? Surely the product is the most important factor in all this, but it's all about delivery - why?”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for reaching out. We do not produce any of the items we sell ourselves. As such, we provide a service via our website and delivery of your products. These reviews are based on the service provided by Medino rather than the products themselves. I can assure you that we deal directly with the manufacturer for a vast majority of our brands to ensure the quality and authenticity of the products we sell. I hope this helps! Charles at Medino.

Posted 3 years ago

“I thought it would be bigger than it was”

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Posted 3 years ago

“Excellent and prompt customer service, delivery was good too. Thanks.”

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Posted 3 years ago

“Order came thro with no problems service was excellent, I will definitely be using them again.”

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Posted 3 years ago

“Everything was fine with the ordering and the medication. The packing was over the top as was the cost of the postage”

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Posted 3 years ago

“Still waiting for delivery”

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Posted 3 years ago

Hi Gary, We hope you are well! We are sorry to hear that you have not received your order. This is not the level of service we aim to provide at Medino. Please feel free to send us an email at info@medino.com and we will be more than happy to look into this for you. Kind regards, Zahra at Medino.

Posted 3 years ago

“extremely fast delivery, but was confused by two different boxes. on checking, ingredients are identical, so not an issue. short shelf-life not ideal”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving us a review. We appreciate all feedback so that we can improve our service in the future. We are sorry to hear that you were not happy with the expiry date of your products. If you would like us to look into this matter, feel free to send us an email at info@medino.com and we will be more than happy to help. Kind regards, Zahra at Medino

Posted 3 years ago

“MEDINO DID REALLY WELL AND DISPATCHED MY ITEMS AS STATED. YOU LET YOUSELVES DOWN BY CHOOSING ROYAL MAIL! THEY STATED THEY WOULD DELIVER IN LINE YOUR PROMISE AND I ORGANISED MY DAY ACCORDINGLY. NO PACKAGE! NEW DELIVERY DETAILS (AS IF IT NEVER FAILED...NO APOLOGY) NEXT DAY. NEXT DAY DELIVERED...LATE! Would recommend you to friends if they weren't bothered about delivery date!”

Helpful Report

Posted 3 years ago

Hi Yvonne, Thank you for leaving us a review. We appreciate all feedback to help make improvements to our service for the future. We are sorry to hear that you were not happy with the delivery of your parcel. We apologise on the behalf of Royal Mail. Please note that the tracked 24 and 48 courier delivery is an indication by Royal Mail, not a guarantee. Typically, 97% of orders reach their destination the next day. If you have any other queries or issues, please feel free to send us an email at info@medino.com and we will try to respond as quickly as possible. Kind regards, Zahra at Medino.

Posted 3 years ago

“Didn’t take away the redness,, if anything made it worse,, made skin feel soft”

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Posted 3 years ago

“It works but it should be able to work for longer???”

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Posted 3 years ago

medino is rated 4.9 based on 23,485 reviews