medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,918 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You did alright”

Helpful Report

Posted 2 years ago

“I never received my order”

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Posted 2 years ago

Hi Gema, We are so sorry to hear that! As discussed, your order was marked as delivered on the 4th of April. We have reached out and offered to replace your order if you could not locate it however we have not received a response. Please reach out to info@medino.com so we can resolve this for you! Kind Regards, Customer Support

Posted 2 years ago

“Item was not delivered, Evri admitted fault but Medino slow to refund and require a form to completed despite Evri admitting it was not delivered to a safe space.”

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Posted 2 years ago

Hi Amy, We are so sorry to hear that! Unfortunately, in cases where parcels are left safe, Evri do require a signed document from our customers so the order can be claimed as lost. While we appreciate that this is not ideal and can cause delays in resolving matters, your refund was processed within 5 minutes of us receiving the signed document. Kind Regards, Customer Support

Posted 2 years ago

“Unfortunately the packaging wasn't adequate and some of the nozzles don't work and one wad smashed.”

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Posted 2 years ago

Hi Deborah, We are so sorry that your order arrived damaged. Unfortunately, I cannot locate any communication from you on our system and so we have not had the opportunity to rectify this. Please reach out to info@medino.com so we can offer a resolution. Kind Regards, Customer Support

Posted 2 years ago

“difficult to comment as order not yet received.Is there a problem?”

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Posted 2 years ago

Hi Hugh, We are sorry to hear you have not received your order. As per your tracking details, your order was marked as delivered on the 23rd of February. If you have not received your order, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“all good except we paid for next-day delivery which never happened”

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Posted 2 years ago

Hi Angeliki, We are sorry to hear you are not 100% happy with our service. It looks like you placed your order on the 4th of February which was over a weekend. As our warehouse is not open over weekends, your order was dispatched 6th, which was the next working day, and delivered on the 7th. Your order was delivered on time, as per the delivery option you chose at checkout. For more shipping information, you can follow the link below: https://www.medino.com/shipping If you have any further inquiries, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“It has not arrived. No contact from evri.”

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Posted 2 years ago

Hi Martin, We are sorry to hear that you did not receive your order. I can see on our system that your order was returned to us and we refunded your order in full. This was most likely due to an incomplete address that was provided at checkout. If you require any further assistance, please reach out to info@medino.com. Kind Regards, Customer Support

Posted 2 years ago

“Disappointed with current availability of stock. Wanted Kamill Intensive hand and nail cream but could only get Kamill sensitive hand and nail cream. Also looked for Dove men + care men's shampoo.”

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Posted 2 years ago

Hi Sheila, We are sorry to hear that you are having trouble finding the product you are after. If an item is not in stock, you can sign up for our back-in-stock email notification to be notified once it arrives back with us. We apologise for any inconveniences caused. Kind Regards, Customer Support

Posted 2 years ago

“Product arrived damaged, the base of bottle smashed and contents, tablets, covered in broken glass.”

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Posted 2 years ago

Hi there, Thank you for your review. I am sorry to see this. If you are able to reach out to us via email at info@medino.com we will issue a replacement for you.

Posted 2 years ago

“I still havent received my purchase”

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Posted 2 years ago

Hi there, I am sorry to hear this. Can you reach out to us at info@medino.com? We will be more than happy to look into this for you.

Posted 2 years ago

“The delivery's quality was absolutely not acceptable. The courrier called EVRI ( former Hermes ) is infamous because of permanent malfunctions thet might be found in reviews. In my case it was like this: The van approached, the small parcel was thrown to the wet pavement in front of my door and the van went away. Hopefully my flatemate approached in that moment (having been the wittness) and took the parcel. Otherwise anyone of bypassers might do it. You had better to swap the way of dispatch your stuff.”

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Posted 2 years ago

“Parcel was slow to arrive due to an error with address. I t was eventually sorted. The service is normally very good and quicker”

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Posted 2 years ago

Hi there, Thank you for your email. Sorry to hear this. Our system indicates that your original order was lost in the post and a replacement order was sent.

Posted 2 years ago

“My purchase hasn’t, t arrived yet”

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Posted 2 years ago

Hi Doreen, Thank you for your review. I have looked into this for you and it would appear one of our agents has reached out regarding this issue. Please look out for an email regarding our solutions.

Posted 2 years ago

“Good transaction, good price - all arrived OK But I ordered it for next day delivery and it turned up a week later Fair enough there was a Royal Mail strike but maybe time to switch carrier?”

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Posted 2 years ago

Hi David, Thank you for taking the time to leave a review, we really appreciate it! I am sorry to hear of the delay. We currently offer DX as an alternative. However, due to the strikes we are also looking at offering Evri as a 3rd option.

Posted 2 years ago

“The products were great, the delivery was awful”

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Posted 2 years ago

“Product good but delivery rather slow.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Did not get the birthday offer from medino of 12% so I did not complete order.”

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Posted 2 years ago

Hi Keith, Thank you for taking the time to leave this review. If you are able to reach out to us at info@medino.com we will try our best to resolve this for you.

Posted 2 years ago

“Quick to confirm order and to dispatch. However, the product I ordered differed from the picture so some of it is not usable. See review of nail brushes below”

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Posted 3 years ago

Hi Felicity, Thank you for taking the time to leave this review. I am sorry to hear the item arrived was not as expected. Are you able to reach out to us at info@medino.com with a picture? We will be more than happy to resolve this for you!

Posted 2 years ago

“I paid extra money for fast delivery, however, the parcel came late. I think next time don't use Royal Mail.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear of the delay, we also offer DX as an alternative courier. You may find more success with this courier in your area.

Posted 3 years ago

medino is rated 4.9 based on 23,918 reviews