medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 23,919 Reviews

99 %

of reviewers recommend medino

4.9

Based on 23,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not impressed. Ordered some Goldeneye ointment and paid for Royal Mail 48 hour delivery.....still waiting a week later, so requested a refund.”

Helpful Report

Posted 4 years ago

Hi Pete, thanks for letting us know. I am sorry to hear that you have not received your parcel, this is not the service we aim to provide. If this hasn't be resolved yet, please do get into touch with our Customer Care team at info@medino.com and someone will reach out to resolve this for you. Best, medino.

Posted 4 years ago

“Not received parcel yet”

Helpful Report

Posted 4 years ago

Hi Paul, thanks for leaving us a review. I am sorry to hear that you haven't received your parcel yet. Could you please email us at info@medino.com with your order ID so someone from our team can reach out to you, to resolve this. Best, Anjuli at medino.

Posted 4 years ago

“Ordered two items but one was queried by a pharmacists asking for more information which I responded to in detail within thirty minutes. Nearly 24 hours later there had been no reply to my answers and I was directed to contact the pharmacist by email or phone to resolve the matter. This was poor service and I see no reason to take my time in order to overcome such inefficiency. A monetary refund was provided on request.”

Helpful Report

Posted 4 years ago

Hello Malcolm, thanks for leaving us a review. I really appreciate you taking the time to write to us and provide this vital information to improve our services. It is super important that our customers are heard so that we know what changes or improvements we can make to make our Customer Experiences all that better. I am sorry that our process took a little longer than usual, we do understand your frustration, but as a pharmacy, we need to ensure that products are dispensed appropriately in accordance with the guidelines to ensure patient's safety at all times. I appreciate the feedback and this will be passed onto our teams to review for future practices. All the best, Anjuli at medino.

Posted 4 years ago

“A rip-off on postage”

Helpful Report

Posted 4 years ago

Hi Michael, I'm sorry to hear you feel this way. We do offer free delivery for any orders over £15 so I hope we'll see you again! :) Drew at medino.

Posted 4 years ago

“I have not recived it 2nd january”

Helpful Report

Posted 4 years ago

Hi Hina, I'm sorry you haven't received your parcel. Royal Mail were unable to deliver this parcel due to an incomplete address. I believe customer service have been in touch to confirm your full delivery address and they will organise a redelivery of this parcel for you asap. Many thanks, Drew at medino

Posted 4 years ago

“I DOUBT THIS WILL SHOW IN REVIEWS BUT NO GOOD NO GOOD NO GOOD. CLEVER COMPANY LOOKS PROFESSIONAL SHOWS TRACKING BY ROYAL MAIL AND DELIVERED BUT I HAVENT RECEIVED THE PARCEL. GO TO TRACKING BUT JUST GO ROUND AND ROUND ROYAL MAIL WEBSITE. IF IT LOOKS TOO GOOD .........DONT BOTHER”

Helpful Report

Posted 4 years ago

Hi Jude, I'm very sorry there were problems with your tracking link, thanks for bringing it to our attention. According to the tracking information provided by Royal Mail this parcel was delivered on 14-11-20. If you have not received your parcel please do get in contact with us at info@medino.com and a member of the team will be happy to sort this out for you.

Posted 4 years ago

“Spent quite a while putting an order together only to experience lengthy problems at the checkout. Tried and retrying repeatedly to pay for my order via Apple Pay, then at the checkout I was still charged postage despite my order being over £15. Then tried to get NON express checkout but it still failed to shift from express. It appears that orders can't be processed over the phone either. This is sad as I've never had problems with any previous orders here before.”

Helpful Report

Posted 4 years ago

Hi Wendy, I'm glad to see we were able to provide a positive outcome for you. I can see you have made a successful order with us since. I hope you don't still feel like we deserve a one-star review. Please get in contact at info@medino.com if we can provide any further assistance. The team at medino

Posted 4 years ago

“Rigid and unhelpful customer service Totally refused to refund Masks that were obviously unopened in a sealed packet . Initially stated that they couldn't return medical items even though these were marked NON medical . Needs to be clearer information on the website Would no longer order from them”

Helpful Report

Posted 5 years ago

Hi Vivien, I'm sorry to hear you're not happy with our service. Because we operate as a pharmacy, we have to stick to strict health and safety regulations. As a result, unfortunately, we cannot accept returns for Personal Protection Equipment (PPE) once they leave the regulated supply chain. I understand your frustration, and again, I'm sorry for the inconvenience. Drew at medino

Posted 5 years ago

“Ordered items online after filling in brief questionnaire. . They took my money . Then asked me some questions ie has your GP referred you for any medication. . . ..errrr. GPs are shut love! . . .you can buy these products over the counter. . .I can also read labels! . . .told them to refund my money. . Said they would then two days later took it out of my account. . . Hello! . . Isn't that theft? . . Already told them I would go down the road and but from chemist yet they still take money off me . .Not being funny but this company should not take someone's money without intending to send the goods . . Also when they said would refund , two days later take it out of my account!!!! . . Personally I would not recommend and would avoid . . Will now contact trading standards.”

Helpful Report

Posted 5 years ago

Hi David, I'm sorry that you feel this way about our service. As an NHS registered pharmacy we have a duty to make sure that all medication orders deemed suitable for the customer. To make an informed decision and to maintain the safety of our customers, our pharmacists will approve or disapprove medication based on the answers to the form that needs to be filled out for certain products. As you asked for a refund before our pharmacist could assess the answers you provided we processed this immediately for you. Giulia Superintendent Pharmacist at medino

Posted 5 years ago

“Every thing went well with no problems. Excellent service.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your review and I'm glad you're happy with our service. Hopefully, you don't really feel like we deserve 1-star (if so, we'd really appreciate if you could update your review!), otherwise, please let us know how we can improve. We rely on feedback to help deliver the best service possible so please email us at info@medino.com if you get a chance. Many thanks, Drew at medino

Posted 5 years ago

“Very poor quality and service.”

Helpful Report

Posted 5 years ago

Hi Jaswinder, I'm really sorry to hear that. I can see that you've had some help from one of the team here regarding your order. Unfortunately due to the excess demand across the UK, some couriers are struggling to keep up. I can see that the Royal Mail tracking says delivered but I apologise that this never arrived for you. We've started an investigation with Royal Mail and your full refund should be with you now. Drew at medino

Posted 5 years ago

“Items didn’t show up”

Helpful Report

Posted 5 years ago

Hi there, I'm really sorry to hear this. I can see that your parcel was delivered on the 16th according to tracking but unfortunately I can only assume that this was an error and it got lost in the courier's network. Due to the current situation, some couriers are struggling to keep up with demand so I'm very sorry that your order was caught up in this. I can see that a full refund was made but I apologise for the inconvenience. Drew at medino

Posted 5 years ago

“Absolute rubbish. Small pad, no heat.. absolutely no effect on the pain at all”

Helpful Report

Posted 5 years ago

Hi there, I'm really sorry that you're not satisfied with this product. If you have any that are unopened and unused you can send them back to us for a full refund. Here's a handy link for full instructions: https://www.medino.com/returns Many thanks, Drew at medino

Posted 5 years ago

“The company that you use to send the medicine, DX Delivery is absolutely diabolical. The Medino company does not answer the phone even when we call them in the given time that they are open. This is a terrible service and I hope that the company will rectify this in a matter of time. Aga8n, I do not recommend this service to anyone, and the DX Delivery is absolutely nauseating.”

Helpful Report

Posted 5 years ago

Hi, I'm very sorry you had a bad experience with one of our couriers. We try to keep as many courier options as possible on hand for our customers to make it a choice rather than us forcing a courier on a customer. But we always appreciate feedback on the couriers we use, it makes it easier for us to see if the level of service we get from them is in line with what we want for our company. I also apologise for us not being able to answer the phone when you rang us. We do have a full time customer service team, but with the increased demand lately it may have been that we have sometimes fallen short. We always try the best we can to provide the best possible service for our customers, and if you email in to info@medino.com we will definitely try to help with your order in any way we can. Again apologies for the inconvenience, Henrik at medino

Posted 5 years ago

“I have nothing to review as my order has still not turned up that is by 13th July”

Helpful Report

Posted 6 years ago

Hi Neil, I am really sorry that you still haven't received your order. Someone from customer service will look into this and will be in touch with you soon. I really apologize for the inconvenience this might have caused. Giulia Medino.com Pharmacy

Posted 6 years ago

“I have never received my order and contacting medino is complicated. No reply yet from Medino!”

Helpful Report

Posted 6 years ago

Hi Brigitte, I am very sorry you have not received your order yet. Our customer support currently only work on weekdays. We will review this solution and see if we can find a better way to help people who need quicker help over the weekends. I spoke to our customer support and as I understood they have contacted you yesterday (Monday) and I hope we are able to help you with this issue. Have a good day, Henrik at medino.com

Posted 6 years ago

“Would not recommend this company order never arrived, when I contacted them was advised they would resend, this never arrived either, got full refund and item ordered from another company and delivered within a week”

Helpful Report

Posted 6 years ago

Hi Doreen, We are very sorry this happened to you. We use royal mail to deliver the packages and we are trying to find out from them what might have happened to your parcels. But as we are yet to receive any explanation from them, we thought it best to refund your order. Again we are sorry for the inconvenience, and happy to hear you managed to get your products by other means. Have a good day, /Henrik at medino.com

Posted 6 years ago

“Ordered on Sunday was told my products were dispatched hours later and would be with me in 1-2 days. I’m still waiting 6 days later... very disappointed!!”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that the products have not arrived as expected. Customer service will be in touch shortly to help resolve this. Kind regards Christian, MD

Posted 6 years ago

“I didnt even get my order delivered. I want my money back.”

Helpful Report

Posted 6 years ago

Hi Nyle, We are terribly sorry about this. Customer service will be in touch shortly to resolve this issue. Kind regards Christian, MD

Posted 6 years ago

“bought a Sukin Oil Balancing Shampoo order number REYKPD the production date was last year this month and the bottle was opened”

Helpful Report

Posted 6 years ago

Hi Mike, We are so sorry to hear that! It looks like your order has been refunded in full. Kind Regards, Customer Support

Posted 2 years ago

medino is rated 4.9 based on 23,919 reviews