ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 791 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Have shopped for quite a few years at ME&EM. Usually so much appeals. I must say that the latest new arrivals booklet shows the most dismal of clothes. Ones that don’t even make the models look nice. No idea who has designed this new collection but I definitely cannot be tempted!!”

Helpful Report

“Love the clothes but dealing with customer service is just appalling. No one answers emails - it's better to call them - but still problems don't get sorted. Returns are a nightmare. Like I said, love the clothes, but they need to learn how to treat customers better!”

Helpful Report

“Hit and miss in design and fit however overall I like their pieces. Refunds are a nightmare... and take forever... however I’ve worked out that if you email them then the return is refunded the very same day! Quite clearly hanging on to your money.... bad customer service. 🤷🏼‍♀️”

Helpful Report

“Love Me+Em clothes, they're stylish, last a long time and transcend fashion. Their hoodies are particularly fab and I prefer this Cashmere to the type they use for their jumpers. You can mix clothes from season to season which is great. My one gripe is that from returning an item to receiving a refund can take between 2-3 weeks. In comparison with other companies, this is poor and needs improving.”

Helpful Report

“I have been ordering clothes from Me&Em since 2013 and have not returned anything, its fantastic. The sizing is always consistent which is so important for online ordering. No problems with ordering or receiving. During lockdown it was a pleasure to be able to order from them, one of life's little luxuries. Always receive compliments when wearing their clothes, just lovely.”

Helpful Report

“Poor customer service. Email notifications for items that have been restocked which I have then paid for and then had orders subsequently. Sort it out ME&EM.”

Helpful Report

“My items were delivered from England in less time than than it takes from a shop in my same town in NJ. Their clothes are always of high quality and of similar pricing than other London shops. I have no complaints except with slowness of website.”

Helpful Report

“HELP!!!! I know it’s covid, but on line ordering the lifeblood of these companies now. Huge order, but sizing all off and need to return. Phone calls and enquiries but no response, Feel as if I’m in limbo. Wouldn’t happen with Nordstrum or Bloomies. Please please respond and be more professional . HC NYC”

Helpful Report

“Received catalogues unsolicited. Asked for these to be stopped - providing personal details - but seem to be in loop of excuses “details need to be exact” “mailings are pre-planned - will take 6 weeks”. No personal consideration whatsoever.”

Helpful Report

“Returns take an age. Won’t be ordering again”

Helpful Report

“Im new to Me+EM, and I just wanted to buy some stylish, flattering trend led, but not ultra trendy clothes to update my wardrobe. I have found the clothes fabulous and the customer service great though the website was a little slow during a busy period recently, but I understand that is work in progress and things have now been fixed. ME+EM are now my go to brand.”

Helpful Report

“Fantastic quality clothes with great cut for most flattering fit. Delivery prompt for both orders. I bought 2 different dresses online and was so impressed I immediately ordered a different style. All beautiful so kept all 3.”

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“I am absolutely delighted with this company, the quality of the clothing, style and colours. The delivery has always been reliable and the garments come well packaged and in good condition. I have only returned one item since discovering this brand two years ago. The maxi dresses and skirts are stunning.”

Helpful Report

“I think it’s too easy to be seduced by MeandEm’s trademark design into paying ludicrous sums for items which are really not investment pieces and will only last one season. I’ve just parted with £130+ (inc. p&p) for a pair of patterned jersey joggers, simply because they looked wonderful on the long-legged model. After wearing them for 4 days they are baggy, saggy and not at all flattering on a petite and curvy size 8-10. I really should have known better - they’d be expensive at half the price, and the trim is ordinary cotton binding - nothing special. At the end of the day, they’re just sweatpants!”

Helpful Report

“Even if you return fast they take the maximum refund period. 8 working days even though back in their warehouse. Unusual versus other on-line retailers. Assume they have a little cash-flow problem to treat customer's like this.”

Helpful Report

“Hopeless service especially with delivery. They produce a good line of clothing but absolutely no business sense at all. Staff In some shops need to go to Charm school !”

Helpful Report

“The top was a bad fit, returned item for refund. Still waiting 13 days later for the refund won’t be ordering again!”

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“Fantastic clothing Delivery a nightmare! Customer service has been okay but I have had to chase I ordered a jumper ten days ago and still waiting”

Helpful Report

“I am a curvy size 12 and have ordered the denim jacket and jean suit,cream jeans,cream wide leg cords,navy racer back dress ( sale price and absolute bargain)and most recently the pink and burnt orange spotty dress for a wedding( machine washed came out like New and no ironing needed!)I think the quality,fit,style, colour and durability of the garments is excellent. Customer service and delivery excellent. I am a very happy customer. Well done Me&em !!”

Helpful Report

“Customer service needs improving. Returns take for ever. Puts you off ordering in the future!”

Helpful Report

ME+EM is rated 4.5 based on 791 reviews