ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.46

4.5 Rating 795 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I bought a dress from Me&Em online in preparation for a birthday dinner I was invited to. It arrived in Perth Western Australia within 10 days, and I was really delighted with the quality and the fit of the dress. As it happened due to lockdown the dinner did not go ahead but the dress is ready for a Melbourne Cup lunch here in Perth and I am just about to order from their new season now I am confident with their product”

Helpful Report

“Refund not made within stated time frame. Customer service can’t understand simple questions. Email response times very long. Not good enough for a company that charges premium prices.”

Helpful Report

“Do not order from this brand. I am a Personal Shopper/Stylist and I hardly ever run into to company policies and Customer Service this poor. FIrst, the web-site says 3-5 days delivery in the US. Not the case. It's have been 8 days and I have not received my items. Second, I called because in that time the items I have ordered have gone on sale and they will not do a price adjustment ("company policy." So, inconveniently, If I like what I purchased I have to send them back and re-order for the lower price. Um, not waiting for that order... Thirdly, I got a text today that said DHL said DHL will not deliver unless I pay a $97 customs fee. When I spoke to Customer Service at Me + EM, I was treated like an annoying customer that wanted a price adjustment and was told that my DHL text was a scam and they pay all duty taxes and fees. I called DHL and it was a real cost. So...After all of this frustration of the last year and 1/2, can we please have companies that want to help their customers and appreciate any and all orders that keep and have kept them in business. The styles are soooo cute. What a disappointment.”

Helpful Report

“I ordered several items and paid expedited shipping that was to arrive in US in 2-3 days. Two weeks later, a fraud attempt by a DHL imposter, many emails and a phone call to Em&Me, and then no follow up response from them. I forwarded DHL fraud emails to them in order to help their company. Really hoping they refund my credit card.”

Helpful Report

“Have shopped for quite a few years at ME&EM. Usually so much appeals. I must say that the latest new arrivals booklet shows the most dismal of clothes. Ones that don’t even make the models look nice. No idea who has designed this new collection but I definitely cannot be tempted!!”

Helpful Report

“Love the clothes but dealing with customer service is just appalling. No one answers emails - it's better to call them - but still problems don't get sorted. Returns are a nightmare. Like I said, love the clothes, but they need to learn how to treat customers better!”

Helpful Report

“Hit and miss in design and fit however overall I like their pieces. Refunds are a nightmare... and take forever... however I’ve worked out that if you email them then the return is refunded the very same day! Quite clearly hanging on to your money.... bad customer service. 🤷🏼‍♀️”

Helpful Report

“Love Me+Em clothes, they're stylish, last a long time and transcend fashion. Their hoodies are particularly fab and I prefer this Cashmere to the type they use for their jumpers. You can mix clothes from season to season which is great. My one gripe is that from returning an item to receiving a refund can take between 2-3 weeks. In comparison with other companies, this is poor and needs improving.”

Helpful Report

“I have been ordering clothes from Me&Em since 2013 and have not returned anything, its fantastic. The sizing is always consistent which is so important for online ordering. No problems with ordering or receiving. During lockdown it was a pleasure to be able to order from them, one of life's little luxuries. Always receive compliments when wearing their clothes, just lovely.”

Helpful Report

“Poor customer service. Email notifications for items that have been restocked which I have then paid for and then had orders subsequently. Sort it out ME&EM.”

Helpful Report

“My items were delivered from England in less time than than it takes from a shop in my same town in NJ. Their clothes are always of high quality and of similar pricing than other London shops. I have no complaints except with slowness of website.”

Helpful Report

“HELP!!!! I know it’s covid, but on line ordering the lifeblood of these companies now. Huge order, but sizing all off and need to return. Phone calls and enquiries but no response, Feel as if I’m in limbo. Wouldn’t happen with Nordstrum or Bloomies. Please please respond and be more professional . HC NYC”

Helpful Report

“Received catalogues unsolicited. Asked for these to be stopped - providing personal details - but seem to be in loop of excuses “details need to be exact” “mailings are pre-planned - will take 6 weeks”. No personal consideration whatsoever.”

Helpful Report

“Returns take an age. Won’t be ordering again”

Helpful Report

“Im new to Me+EM, and I just wanted to buy some stylish, flattering trend led, but not ultra trendy clothes to update my wardrobe. I have found the clothes fabulous and the customer service great though the website was a little slow during a busy period recently, but I understand that is work in progress and things have now been fixed. ME+EM are now my go to brand.”

Helpful Report

“Fantastic quality clothes with great cut for most flattering fit. Delivery prompt for both orders. I bought 2 different dresses online and was so impressed I immediately ordered a different style. All beautiful so kept all 3.”

Helpful Report

“I am absolutely delighted with this company, the quality of the clothing, style and colours. The delivery has always been reliable and the garments come well packaged and in good condition. I have only returned one item since discovering this brand two years ago. The maxi dresses and skirts are stunning.”

Helpful Report

“I think it’s too easy to be seduced by MeandEm’s trademark design into paying ludicrous sums for items which are really not investment pieces and will only last one season. I’ve just parted with £130+ (inc. p&p) for a pair of patterned jersey joggers, simply because they looked wonderful on the long-legged model. After wearing them for 4 days they are baggy, saggy and not at all flattering on a petite and curvy size 8-10. I really should have known better - they’d be expensive at half the price, and the trim is ordinary cotton binding - nothing special. At the end of the day, they’re just sweatpants!”

Helpful Report

“Even if you return fast they take the maximum refund period. 8 working days even though back in their warehouse. Unusual versus other on-line retailers. Assume they have a little cash-flow problem to treat customer's like this.”

Helpful Report

“Hopeless service especially with delivery. They produce a good line of clothing but absolutely no business sense at all. Staff In some shops need to go to Charm school !”

Helpful Report

ME+EM is rated 4.5 based on 795 reviews