ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.45

4.5 Rating 797 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 797 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“ME+EM I ordered a blazer on January 11, 2026. On January 13th, I received an email saying that the order has been held up in customs here in the NY. I reached out to ME+EM customer service who said to wait and contact them again if I didn’t receive it in 48 hours. I find it interesting that in each email they say "we did everything right on our end" in the first few sentences. I contacted them again after not receiving my order after the 48 hours. This time I was told it was moving and I’d have it within 2-4 days. The shipping link still shows it held at customs and has not moved in a month. ME+EM is no longer responding to my emails. It’s been over A MONTH. ME+EM has my money and I don’t have anything except aggravation. I wrote asking for my money back and the said I could return the order. I DO NOT HAVE ANYTHING TO RETURN. Again, they've gone "dark" and are not esponding. I would never order from them again and encourage others not to. The service is dismissive and borders on non existent. I understand shipping errors can happen but it's up to the vendor to help rectify. Poor service is a goal for Me+Em. - Anonymous”

Helpful Report

Good afternoon, Thank you for taking the time to express your concerns regarding your recent order. Unfortunately, your order was temporarily delayed while U.S. Customs & Border Protection (CBP) completed a routine entry documentation check. This is a random and standard review process that affected one of our recent exports. We sincerely apologise for the delay with your order, but we can confirm that your package has now been cleared and you can expect to receive it early next week. If you need any further assistance, please do not hesitate to reach out to our Customer Care Team. Kind regards, Megan, ME+EM Customer Care Supervisor

“Oh my goodness the quality of Me&Em has rocketed down while the prices have rocketed up! I bought a satin skirt in the sale at ££160.00 having waiting to see if the astronomical price of £220 would come down to a reasonable level. This is a luxury price point for me and was looking forward to a quality item that would last me, but I received a skirt that worse quality than Zara or H&M. Unlined, no hem just a heat sealed edge on the bottom and also on the interfacing that looked like it wouldn't last a moment. The cut was nice but I was surprised how disappointed and TBH grumpy I was. What a rip off and for a brand that has given me so much pleasure to own in the past. Unsurprisingly I returned it, so here's hoping they don't make that a hassle as well.”

Helpful Report

Dear Phoebe, Thank you for taking the time to share your honest feedback regarding your recent shopping experience with us. We are sorry to learn that the skirt you purchased did not meet your expectations in terms of quality. Please be assured that all of our products go through rigorous testing, and the fabrics and finishes are carefully selected to be flattering and functional. Your comments have been passed on to our Design team, who will review them as part of the ongoing development of future collections. We truly value all customer feedback, as it helps us to refine and improve our products. If you require any further assistance, please do not hesitate to get in touch with our Customer Care team directly at enquiries@meandem.com. Kind regards, ME+EM Customer Care Team

“Very low rating. I placed an order and the very next day received an email saying it was being refunded. This was confusing and disappointing. It raises concerns about their ability to fulfill and ship orders, which is why their products might be better suited for brick-and-mortar locations or larger department stores. The products themselves are great, but the customer service and overall ordering experience were very poor.”

Helpful Report

“f you're ordering online from this brand please note that they have an impossible return process. Their policy is to provide the email it was order with the order number within 14 days. I have provided the actual screen shot of my email with the "Thanks for your Order" order number and they still "cant find it" we've been back and forth in 12 emails and counting and now I have been told its outside of the 14 day policy. I've requested escalation with no response. They leave me no alternative but to stop payment on my credit card. I will also be reporting them to the US Better Business Bureau because they are in clear violation of their own policy.”

Helpful Report

“I have had a terrible experience with ME+EM. After spending a lot of time choosing, deliberating and assessing items to purchase, despite bad reviews of their delivery service if overseas, I decided to go ahead given the quality of their clothing. Post purchase, I recived no order number. Upon follow up and questioning I was told it was 'lost in transit'. I do not believe it was ever sent. Not only that, they charge 15$ delivery fee and cannot resend items that they consider 'lost. I strongly advise consdering if you want to purchase on line from Me+Em vs going in store, which is sad in this day and age.”

Helpful Report

Good morning, We’re truly sorry to hear about your experience. This is not the level of service we want to provide, and we completely understand how disappointing it must be to have your order go missing and the frustration caused by the time and inconvenience in trying to resolve this. Please be assured that whenever an order cannot be fulfilled, we will always issue a full refund, including any delivery charges. A member of our Customer Care team should also reach out to you directly to ensure this is resolved swiftly. Thank you so much for your patience, and please accept our sincere apologies for the disappointment caused. Kind regards, Megan ME+EM Customer Care Team

“I have been a long standing customer of ME + EM over the years. I have withstood recent price increases on the basis that the quality has been there. But recently, I find the quality on par with next or H&M (nothing wrong with these but very difference price point). Most recently, I spent nearly £300 on a dress for a wedding. The material has started to fray. Completely unacceptable after one wear for such an expensive item. I emailed customer service and sent photos. They said they could do not do anything as it was not faulty on arrival. They have completely misunderstood the Consumer Rights Act 2015. I have to say my trust in this brand has gone and I urge others to avoid.”

Helpful Report

“The experience imparted a significant lesson regarding the essential importance of performing thorough research on a company prior to engaging their services. I was sincerely grateful to UNIQUE RECOVERY FIRM, as they not only recognized my complaint with genuine concern but also took swift action to help me retrieve my funds. Their rapid and empathetic response not only eased my concerns but also underscored their steadfast dedication to ensuring customer satisfaction.”

Helpful Report

“The designs are great but the quality is unfortunately poor. It is my second time purchasing an item with stitches issues. The first time, the decorative stitches of a palazzo pant simply came out and I simply paid to fix it without contacting the brand. This time however worse because I purchased a travel dress and within the first hour of wearing, stitches starting coming off leaving a visible whole and leaving me feeling embarrassed all day at work. When reaching out to the client service, they did not express any surprise or shock - as reading the comments I now can see that these issues are regularly happening on these products- and they told me that I could return the item and would receive 15% off to repurchase it on their website if it was still available. I received no apology or statement that it is not the quality they expect and hoped to provide. The offer to give me a 15% discount reinforced the total lack of accountability and quality insurance as this discount is anyway available for any new customer. Overall disappointing and the quality does not align with the branding and the price.”

Helpful Report

“I purchased Palazzo pants cropped version about a month ago. They looked fine and felt rather comfortable. However, it is made of recycled material, which turned out to be of a very poor quality. The first and only time I wore the trousers, I accidentally spilled some water on them. They dried rather quickly, however, the water marks didn't disappear. Moreover, there was a light rain that day and even rain drops stained the trousers. When I wrote to customer service, requesting refund, they rejected my claim, saying they had received no other complaints and the fabric has no problems. However, they offered me 15% discount. What a laugh! Somehow, they thought they can solve this issue by refunding £9 or so. Just beware of the poor quality of this garment and really unhelpful customer service.”

Helpful Report

Hi there, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your purchase. As we previously mentioned, we have not encountered any similar concerns with this fabric, and after reviewing your case with our Garment Technologists, our decision remains the same. However, we did offer a discount as a gesture of goodwill for your disappointment. We understand your frustration and appreciate your feedback, as it helps us continue to improve our services. Please don’t hesitate to reach out if we can assist with anything else. Kind regards, Megan, ME+EM Customer Care Team

“Disappointed with REM Fit Mattress and Customer Service I purchased a mattress from REM Fit, attracted by their 100-day sleep trial. Within a week, I realized it wasn't comfortable and reached out for help. Despite multiple attempts, they only responded after insisting I send photos, even though I clearly explained the comfort issue. After submitting the pictures, they claimed nothing was wrong. Now, just six months later, the mattress looks like it's 10 years old and already needs replacing. Feeling totally let down, and I wouldn't recommend REM Fit to anyone.”

Helpful Report

Dear Customer, It looks like this review may have been left in error, as ME+EM is a clothing brand and not related to mattress products. If this was intended for another company, we would really appreciate it if you could kindly remove or update your review. Thank you for your understanding and time! Kind Regards, Grace ME+EM Customer Care

“ordered on 11/7 and nothing since. The worst. Why does it take 2 weeks to ship a shirt? My other complaint is that I paid $425 for a shirt and they still charge shipping. Absolutely ridiculous.”

Helpful Report

Dear Customer, Thank you for your feedback, and we’re sorry to hear about your recent experience. The item you ordered is currently on pre-order, which can result in a slight delay in shipping. We apologise if this wasn’t clear at the time of purchase. Your shirt is estimated to be dispatched within the next week, and we’ll send you a tracking email as soon as it’s on its way to you. Regarding shipping costs, we strive to offer a premium shopping experience, including carefully packaged orders and reliable delivery. We appreciate your feedback and will take it into account as we review our policies with the relevant departments. If there’s anything else we can assist with, please don’t hesitate to reach out to our Customer Care Team. Kind Regards, Grace ME+EM Customer Care

“Hi I am normally a huge fan - this time not so much. I used Harper for the first time. The fabric used were very heavy and 'stiff' (cheesecloth /dress) very surprised as the fabric felt it had a 'coat of chemicals' on top. I did spend on trousers, tops and cashmere though, however decided to return some of it and I must say the cashmere was the better of the lot although quickly lost its shape. So all in all not very thrilled and feel I spent money at the wrong place - tried to return but you make it so very difficult I gave up in the end. Hugely disappointed. (I had a return note but no money)”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review. We are disappointed to hear that some of your ME+EM pieces from your Harper delivery arrived in this condition. This is far from the level of service we normally pride ourselves on, so please accept our sincerest apologies for this. We are also disappointed to hear that some of the items you purchased, especially the cashmere are not suitable and you had to return them for a refund. Please note refunds can take up to 5 working days to appear in your account due to bank processing times. If you could please contact enquiries@meandem.com with your order number and my name 'Christina' as a reference we can look into this accordingly for you. Kind Regards, Christina ME+EM Customer Care

“Not recommended. I ordered a dress for a specific occassion. DHL emails noted the dress was going to be delivered on 4/29. It was not clear to me at all that this website ships from the UK. Now the package is stuck in customs and they want a tax id number. What a hassle and the dress will not be here for the event and I will have to return it regardless. Don't recommend this company.”

Helpful Report

“I didnt. I wanted to review the summer shoes in your catalogue. Ive never seen anything so bad. The fit, the sryle how did you all miss this so bad? What a shame...your models look hideous in them. Your summer season isnt great either. What happened?”

Helpful Report

Dear Gaston, Thank you for taking the time to leave your review with us. We are very disappointed to hear you have not been satisfied with our recent spring/ summer collection, in particular, our shoes- we are very sorry to hear this and will be passing this feedback over to our design team. Please get in touch with us directly with us via email so we can hear your feedback further and find out what you would like from our collections. Hopefully, something will take your fancy in a later collection! Kind Regards, Grace

“I bought most uncomfortable shoes which give me pain and blisters on every finger . Company not taking any responsibility for faulty item. Shame will never buy anything from them again”

Helpful Report

Dear Tatiana, Thank you for taking the time to post your review. We are sorry that you unhappy with your recent purchase with ME+EM. Your correspondence via email with our customer care team has been carefully looked into and reviewed by our accessories team. Once again we are sorry for the disappointment caused. Kind regards, ME+EM Customer Care

“My on line experience has been without problem (still waiting for funds to be transferred back into my account however appreciate 5 day delay). My issue is with your Marylebone shop. I visited for the fourth time last week . Your team are in my view the least charming (apart from one) that I have ever come across. Unsmiling, ungracious and almost begrudging in their “support”. I would suggest a review of your store customer relations strategy. An unsmiling unwelcoming reception and service leaves a bad taste.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. I am thrilled to hear you have always had a positive experience shopping online, and we look forward to you shopping with us again! In regards however, to your refund you are still waiting for, please get in touch directly if you are still yet to receive this after our lead time so we can investigate this for you- apologise for any delay, and thank you for your patience. In terms of your in-store experiences, this is not how we want our customers to feel, and apologise for any inconvenience and disappointment this has caused you. I can confirm that this feedback will be passed on accordingly and hope that your next trip will be better. If however, you would like to have this further looked into/ escalated, please can I ask you to contact us directly so we can further assist. Once again, we are very sorry for any upset, this is not how we want our customers to feel, and thank you for your understanding in this matter. Kind Regards, Grace

“This is the first time I ordered from ME+EM. I was sent the wrong size. I ordered a size 37 shoe and was sent a size 38. I returned them immediately because I got the wrong size and the return is taking a unusally long time. This is probably the last order I will place with ME+EM. Nancy Downs”

Helpful Report

Dear Nancy, Thank you for taking the time to leave your constructive feedback with us. We are very sorry to hear you had a dissapointing expereience with your recent ME+EM order and return. This is not the kind of service we want our customers to experience and we are aware our return service can be slower than we would like from the US. We are working on launching a brand new returns system very soon which we hope will improve the speed and efficiency of our US returns service. If you are waiting over 10 days for your refund from the date of posting, please get in touch with our customer care team on 1-800-346-3108 and we would be happy to help speed up your refund. Kind regards, Robin

“Quality is awful. 1000% not worth the $500 i paid for two shirts. I foresee problems getting my refund but we’ll see.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologise for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I ordered a product from Me+Em online. I received a confirmation email of my order and money was taken out of my account creating a purchase. Me+Em then cancelled my order and told me I could reorder the product online, where they had raised the price by $120! They told me the price was incorrectly calculated and I would have to pay the new price (which they have since changed again by the way, over the course of 3 days). They did not honour the original price despite legal standards that say that they should, and have bounced the price of the item around 3 times. I think this is poor customer care and gives me poor confidence in their ability to price items consistently. Disappointing conduct from Me+Em.”

Helpful Report

Dear Customer, Thank you for taking the time to provide your feedback. We are sorry to hear your order was cancelled by our international shopping partners. Unfortunately, this was due to a miscalculation of tax and the order would have failed to proceed through customs successfully. We understand that this is very disappointing and we have reached out to you directly to discuss alternative arrangements. Kind Regards, ME+EM Customer Care

“Very disappointed to spend £250 on a dress made of such poor quality fabric that it arrived creased. Even worse to have paid a non refundable delivery charge”

Helpful Report

ME+EM is rated 4.5 based on 797 reviews