ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 784 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I purchased Palazzo pants cropped version about a month ago. They looked fine and felt rather comfortable. However, it is made of recycled material, which turned out to be of a very poor quality. The first and only time I wore the trousers, I accidentally spilled some water on them. They dried rather quickly, however, the water marks didn't disappear. Moreover, there was a light rain that day and even rain drops stained the trousers. When I wrote to customer service, requesting refund, they rejected my claim, saying they had received no other complaints and the fabric has no problems. However, they offered me 15% discount. What a laugh! Somehow, they thought they can solve this issue by refunding £9 or so. Just beware of the poor quality of this garment and really unhelpful customer service.”

Helpful Report

Hi there, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your purchase. As we previously mentioned, we have not encountered any similar concerns with this fabric, and after reviewing your case with our Garment Technologists, our decision remains the same. However, we did offer a discount as a gesture of goodwill for your disappointment. We understand your frustration and appreciate your feedback, as it helps us continue to improve our services. Please don’t hesitate to reach out if we can assist with anything else. Kind regards, Megan, ME+EM Customer Care Team

“Disappointed with REM Fit Mattress and Customer Service I purchased a mattress from REM Fit, attracted by their 100-day sleep trial. Within a week, I realized it wasn't comfortable and reached out for help. Despite multiple attempts, they only responded after insisting I send photos, even though I clearly explained the comfort issue. After submitting the pictures, they claimed nothing was wrong. Now, just six months later, the mattress looks like it's 10 years old and already needs replacing. Feeling totally let down, and I wouldn't recommend REM Fit to anyone.”

Helpful Report

Dear Customer, It looks like this review may have been left in error, as ME+EM is a clothing brand and not related to mattress products. If this was intended for another company, we would really appreciate it if you could kindly remove or update your review. Thank you for your understanding and time! Kind Regards, Grace ME+EM Customer Care

“ordered on 11/7 and nothing since. The worst. Why does it take 2 weeks to ship a shirt? My other complaint is that I paid $425 for a shirt and they still charge shipping. Absolutely ridiculous.”

Helpful Report

Dear Customer, Thank you for your feedback, and we’re sorry to hear about your recent experience. The item you ordered is currently on pre-order, which can result in a slight delay in shipping. We apologise if this wasn’t clear at the time of purchase. Your shirt is estimated to be dispatched within the next week, and we’ll send you a tracking email as soon as it’s on its way to you. Regarding shipping costs, we strive to offer a premium shopping experience, including carefully packaged orders and reliable delivery. We appreciate your feedback and will take it into account as we review our policies with the relevant departments. If there’s anything else we can assist with, please don’t hesitate to reach out to our Customer Care Team. Kind Regards, Grace ME+EM Customer Care

“Hi I am normally a huge fan - this time not so much. I used Harper for the first time. The fabric used were very heavy and 'stiff' (cheesecloth /dress) very surprised as the fabric felt it had a 'coat of chemicals' on top. I did spend on trousers, tops and cashmere though, however decided to return some of it and I must say the cashmere was the better of the lot although quickly lost its shape. So all in all not very thrilled and feel I spent money at the wrong place - tried to return but you make it so very difficult I gave up in the end. Hugely disappointed. (I had a return note but no money)”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review. We are disappointed to hear that some of your ME+EM pieces from your Harper delivery arrived in this condition. This is far from the level of service we normally pride ourselves on, so please accept our sincerest apologies for this. We are also disappointed to hear that some of the items you purchased, especially the cashmere are not suitable and you had to return them for a refund. Please note refunds can take up to 5 working days to appear in your account due to bank processing times. If you could please contact enquiries@meandem.com with your order number and my name 'Christina' as a reference we can look into this accordingly for you. Kind Regards, Christina ME+EM Customer Care

“Not recommended. I ordered a dress for a specific occassion. DHL emails noted the dress was going to be delivered on 4/29. It was not clear to me at all that this website ships from the UK. Now the package is stuck in customs and they want a tax id number. What a hassle and the dress will not be here for the event and I will have to return it regardless. Don't recommend this company.”

Helpful Report

“I didnt. I wanted to review the summer shoes in your catalogue. Ive never seen anything so bad. The fit, the sryle how did you all miss this so bad? What a shame...your models look hideous in them. Your summer season isnt great either. What happened?”

Helpful Report

Dear Gaston, Thank you for taking the time to leave your review with us. We are very disappointed to hear you have not been satisfied with our recent spring/ summer collection, in particular, our shoes- we are very sorry to hear this and will be passing this feedback over to our design team. Please get in touch with us directly with us via email so we can hear your feedback further and find out what you would like from our collections. Hopefully, something will take your fancy in a later collection! Kind Regards, Grace

“I bought most uncomfortable shoes which give me pain and blisters on every finger . Company not taking any responsibility for faulty item. Shame will never buy anything from them again”

Helpful Report

Dear Tatiana, Thank you for taking the time to post your review. We are sorry that you unhappy with your recent purchase with ME+EM. Your correspondence via email with our customer care team has been carefully looked into and reviewed by our accessories team. Once again we are sorry for the disappointment caused. Kind regards, ME+EM Customer Care

“My on line experience has been without problem (still waiting for funds to be transferred back into my account however appreciate 5 day delay). My issue is with your Marylebone shop. I visited for the fourth time last week . Your team are in my view the least charming (apart from one) that I have ever come across. Unsmiling, ungracious and almost begrudging in their “support”. I would suggest a review of your store customer relations strategy. An unsmiling unwelcoming reception and service leaves a bad taste.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. I am thrilled to hear you have always had a positive experience shopping online, and we look forward to you shopping with us again! In regards however, to your refund you are still waiting for, please get in touch directly if you are still yet to receive this after our lead time so we can investigate this for you- apologise for any delay, and thank you for your patience. In terms of your in-store experiences, this is not how we want our customers to feel, and apologise for any inconvenience and disappointment this has caused you. I can confirm that this feedback will be passed on accordingly and hope that your next trip will be better. If however, you would like to have this further looked into/ escalated, please can I ask you to contact us directly so we can further assist. Once again, we are very sorry for any upset, this is not how we want our customers to feel, and thank you for your understanding in this matter. Kind Regards, Grace

“This is the first time I ordered from ME+EM. I was sent the wrong size. I ordered a size 37 shoe and was sent a size 38. I returned them immediately because I got the wrong size and the return is taking a unusally long time. This is probably the last order I will place with ME+EM. Nancy Downs”

Helpful Report

Dear Nancy, Thank you for taking the time to leave your constructive feedback with us. We are very sorry to hear you had a dissapointing expereience with your recent ME+EM order and return. This is not the kind of service we want our customers to experience and we are aware our return service can be slower than we would like from the US. We are working on launching a brand new returns system very soon which we hope will improve the speed and efficiency of our US returns service. If you are waiting over 10 days for your refund from the date of posting, please get in touch with our customer care team on 1-800-346-3108 and we would be happy to help speed up your refund. Kind regards, Robin

“Quality is awful. 1000% not worth the $500 i paid for two shirts. I foresee problems getting my refund but we’ll see.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologise for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I ordered a product from Me+Em online. I received a confirmation email of my order and money was taken out of my account creating a purchase. Me+Em then cancelled my order and told me I could reorder the product online, where they had raised the price by $120! They told me the price was incorrectly calculated and I would have to pay the new price (which they have since changed again by the way, over the course of 3 days). They did not honour the original price despite legal standards that say that they should, and have bounced the price of the item around 3 times. I think this is poor customer care and gives me poor confidence in their ability to price items consistently. Disappointing conduct from Me+Em.”

Helpful Report

Dear Customer, Thank you for taking the time to provide your feedback. We are sorry to hear your order was cancelled by our international shopping partners. Unfortunately, this was due to a miscalculation of tax and the order would have failed to proceed through customs successfully. We understand that this is very disappointing and we have reached out to you directly to discuss alternative arrangements. Kind Regards, ME+EM Customer Care

“Very disappointed to spend £250 on a dress made of such poor quality fabric that it arrived creased. Even worse to have paid a non refundable delivery charge”

Helpful Report

“I placed a very large $ order. The clothes were extremely disappointing. Scratchy fabrics, misshapen knits, etc. I returned every item except 1 layering top the on Sept 18, 2023, the day after I received by box. As of Sept 28, my return HAS NOT even been processed. The tracking has been showing "delivered to pallet" since Sept 25. There is no way to know when I will ever be refunded. Given the poor quality of clothes and the extremely long time to process a return, I strongly DISCOURAGE anyone from ordering from ME+EM.”

Helpful Report

Dear Monna, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“The quality of products has deteriorated to a point that is laughable. It is not merely the fabrics, it is the condition in which the items arrive. I recently spent 1500 GBP on non-sale items; I liked the cut of these items. I had forgotten that they would arrived deeply crumpled and that the quality of the fabric (nearly always synthetic) meant the creases were deep and there was no point in trying them on. I tried on one uncreased jacket which was, as ever, too big and then promptly returned everything with a note to myself to just give up on this brand....it is worth reading The Emperor's New Clothes as a metaphor for what is going on here! Sorry.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your query and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I ordered two items on August 8th 2023. Both were dispatched. One item was a dress for a special occasion. The package reached Memphis TN on August 17th - and they are still there according to Fedex (Aug 30th). I contacted ME+EM and asked for assistance. The reply said if I did not receive the package by now it would be registered as lost and I would be refunded. OK. That response is probably the lowest level of customer care I can imagine. As yet, I haven't been refunded and the tracking info says the package is still in Memphis. Super disappointed with ME+EM.”

Helpful Report

Dear Gina, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to feel, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I have an order (#5000159917) that has been in transit for weeks now. From what I can see it's sitting in a warehouse in Tennessee but I can get no further information either from Fed Ex or Me+Em. My email inquiries were acknowledged with an automatic email but no response to my query. I am very frustrated and can't see ordering from a company with this kind of customer service.”

Helpful Report

Dear Customer, Thank you for your constructive feedback. We are very disappointed to hear you are having trouble with your recent ME+EM order. Our customer care team has reached out to you directly to help resolve this issue. Kind Regards, ME+EM Customer Care

“Knitwear is very poor quality and goes out of shape. Cotton shirts are very nice and well made.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to feel, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your query and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“A six 14 in a wide legged trouser and I can’t get them Over my thighs. The zip is extremely short. Have a git a strange pair by any chance. At this rate I will have to be buying a size four times larger. Strangely I bought a size 12 in cos only last week. I won’t be buying from me+em again.”

Helpful Report

Dear Amb, Thank you for taking the time to leave your feedback with us. We are disappointed to hear you have had issues in regards to our sizings. Please get in touch with us directly for any product/ fit advice so we can further assist. Apologies for any inconvenience caused in this matter and thank you for your patience. Kind Regards, ME+EM Customer Care

“I wish that I could comment on my purchases that I have YET TO RECEIVE. Apple Express are the WORST delivery service in the world. I bought the dresses thinking that I would wear them at the Cannes Fillm Festival where I fly to tomorrow night. I am very very disappointed that such will not be the case. Please have your shipping company revisit who they work with as timely delivery is part of the full customer service.”

Helpful Report

Dear Maryse, Thank you for taking the time to leave your feedback with us. We are sorry to hear you did not receive your order in time for Cannes Film Festival. This is not what we want our customers to experience and we have passed your criticism to our operations manager. Please get in touch with us directly with your details so we can have this escalated and locate your missing order. Apologies again and thank you for your patience. Kind Regards, ME+EM Customer Care

“I have always loved me+em and have spent the extra money as I have rated the quality of their products. I at the end of March bought a new dress from them. I can't have worn it more than twice and the slip has broken on both arms. Really disappointing as the dress is nearly £300. I have emailed Me +Em twice on the email it says on contact us on their website. It has not been acknowledged or responded too. I feel very let down. My order number is Order #1011218631 Given how much you spend at ME+EM I would expect their customer service to be top notch. It isn't and they need to consider if they are going to sell at these prices, the quality of the service they are providing, because quite honestly a high street brand provides better responses.”

Helpful Report

ME+EM is rated 4.5 based on 784 reviews