ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.45

4.5 Rating 797 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 797 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

Write Your review

Tell us how ME+EM made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ME+EM I ordered a blazer on January 11, 2026. On January 13th, I received an email saying that the order has been held up in customs here in the NY. I reached out to ME+EM customer service who said to wait and contact them again if I didn’t receive it in 48 hours. I find it interesting that in each email they say "we did everything right on our end" in the first few sentences. I contacted them again after not receiving my order after the 48 hours. This time I was told it was moving and I’d have it within 2-4 days. The shipping link still shows it held at customs and has not moved in a month. ME+EM is no longer responding to my emails. It’s been over A MONTH. ME+EM has my money and I don’t have anything except aggravation. I wrote asking for my money back and the said I could return the order. I DO NOT HAVE ANYTHING TO RETURN. Again, they've gone "dark" and are not esponding. I would never order from them again and encourage others not to. The service is dismissive and borders on non existent. I understand shipping errors can happen but it's up to the vendor to help rectify. Poor service is a goal for Me+Em. - Anonymous”

Helpful Report

Good afternoon, Thank you for taking the time to express your concerns regarding your recent order. Unfortunately, your order was temporarily delayed while U.S. Customs & Border Protection (CBP) completed a routine entry documentation check. This is a random and standard review process that affected one of our recent exports. We sincerely apologise for the delay with your order, but we can confirm that your package has now been cleared and you can expect to receive it early next week. If you need any further assistance, please do not hesitate to reach out to our Customer Care Team. Kind regards, Megan, ME+EM Customer Care Supervisor

“I am a fairly new customer but have ordered from Me&Em several times over the past few months. As some have mentioned, I did have a problem with a return, and the customer service agent who was helping me via email suggested that if my item was too big, I try and sell it, which I thought was quite unprofessional, especially since they have only recently shortened their return window. My second negative experience, however is much more troubling. I ordered a pair of shoes on January 9th. On January 13th I received an email saying that the order has been held up in customs here in the states. OK, that is not necessarily unusual, except their Customer service has basically left me on my own. Although they have answered some email with very general, non-specific direction, such as "wait for 48 hours," when in fact I've been waiting for two weeks, when I explained that USPS has stated they don't have the item and that I should contact the merchant, they have not responded. So, they have the payment for the item, and I have no item. Considering how pricey their line is, they should have better commitment to their customers. Frankly, even if they weren't expensive, I would expect better service and response. This will be the last time I order anything from them, it is not worth the aggravation and the dismissive attitude.”

Helpful Report

Dear Michele, We’re really sorry for the frustration this caused and appreciate you taking the time to share your experience. Unfortunately, your order was undergoing a random U.S. Customs inspection, which is outside of our control and can cause unpredictable delays. At your request, we processed a full refund for your order. We understand how disappointing this can be, especially when the tracking information is unclear, and we’re sorry this communication didn’t meet your expectations. Your feedback has been noted, and if you require any further assistance, please do not hesitate to reach out. Kind regards, Megan, ME+EM Customer Care Supervisor

“Oh my goodness the quality of Me&Em has rocketed down while the prices have rocketed up! I bought a satin skirt in the sale at ££160.00 having waiting to see if the astronomical price of £220 would come down to a reasonable level. This is a luxury price point for me and was looking forward to a quality item that would last me, but I received a skirt that worse quality than Zara or H&M. Unlined, no hem just a heat sealed edge on the bottom and also on the interfacing that looked like it wouldn't last a moment. The cut was nice but I was surprised how disappointed and TBH grumpy I was. What a rip off and for a brand that has given me so much pleasure to own in the past. Unsurprisingly I returned it, so here's hoping they don't make that a hassle as well.”

Helpful Report

Dear Phoebe, Thank you for taking the time to share your honest feedback regarding your recent shopping experience with us. We are sorry to learn that the skirt you purchased did not meet your expectations in terms of quality. Please be assured that all of our products go through rigorous testing, and the fabrics and finishes are carefully selected to be flattering and functional. Your comments have been passed on to our Design team, who will review them as part of the ongoing development of future collections. We truly value all customer feedback, as it helps us to refine and improve our products. If you require any further assistance, please do not hesitate to get in touch with our Customer Care team directly at enquiries@meandem.com. Kind regards, ME+EM Customer Care Team

“Very low rating. I placed an order and the very next day received an email saying it was being refunded. This was confusing and disappointing. It raises concerns about their ability to fulfill and ship orders, which is why their products might be better suited for brick-and-mortar locations or larger department stores. The products themselves are great, but the customer service and overall ordering experience were very poor.”

Helpful Report

“f you're ordering online from this brand please note that they have an impossible return process. Their policy is to provide the email it was order with the order number within 14 days. I have provided the actual screen shot of my email with the "Thanks for your Order" order number and they still "cant find it" we've been back and forth in 12 emails and counting and now I have been told its outside of the 14 day policy. I've requested escalation with no response. They leave me no alternative but to stop payment on my credit card. I will also be reporting them to the US Better Business Bureau because they are in clear violation of their own policy.”

Helpful Report

“As someone else commented, the clothes are really nice, although perhaps a little expensive. However, the returns process for this company is utterly appalling. I have never had to wait so long to receive my refund, and this is completely unacceptable. It comes across as being a trifle arrogant of the company to keep the customer waiting so long, as if to say, ‘you are returning a garment for whatever reason, and it’s insulting to us that you are rejecting said item’ so we will keep YOU waiting for your refund. All in all completely unacceptable in this day and age of technology. Please do something about it, or I guarantee you will lose customers, after all, without your customers , you wouldn’t not have a business.”

Helpful Report

“Beautiful clothes. The refund process is appalling, probably one of the worst inn the industry, this puts me off ordering anything from them ever again online.”

Helpful Report

Good morning, Thank you for taking the time to share this feedback. I’m truly sorry for any frustration you’ve had with our refund process; that’s not the experience we want for anyone. We’d really like to look into what happened and put this right. If you’re willing, please contact our Customer Care team with your order number and any details (return method/date and any refund communications received) so we can investigate this. You can reach us via the Contact Us page on our website or by emailing enquiries@meandem.com. Thank you again for letting us know your experience, and we hope to restore your confidence in ordering with us. Kind regards, Megan, ME+EM Customer Care Team

“I was in the store near Bond Street today and tried on a few things. The assistants were lovely; helpful and offered good suggestions. I didn’t buy anything but I felt this was a high quality of service and will return to buy something later in the year I am sure. Antonia was my adviser and I wanted to particularly record my thanks for her kindness. She is a credit to the store.”

Helpful Report

“I have had a terrible experience with ME+EM. After spending a lot of time choosing, deliberating and assessing items to purchase, despite bad reviews of their delivery service if overseas, I decided to go ahead given the quality of their clothing. Post purchase, I recived no order number. Upon follow up and questioning I was told it was 'lost in transit'. I do not believe it was ever sent. Not only that, they charge 15$ delivery fee and cannot resend items that they consider 'lost. I strongly advise consdering if you want to purchase on line from Me+Em vs going in store, which is sad in this day and age.”

Helpful Report

Good morning, We’re truly sorry to hear about your experience. This is not the level of service we want to provide, and we completely understand how disappointing it must be to have your order go missing and the frustration caused by the time and inconvenience in trying to resolve this. Please be assured that whenever an order cannot be fulfilled, we will always issue a full refund, including any delivery charges. A member of our Customer Care team should also reach out to you directly to ensure this is resolved swiftly. Thank you so much for your patience, and please accept our sincere apologies for the disappointment caused. Kind regards, Megan ME+EM Customer Care Team

“I have been a long standing customer of ME + EM over the years. I have withstood recent price increases on the basis that the quality has been there. But recently, I find the quality on par with next or H&M (nothing wrong with these but very difference price point). Most recently, I spent nearly £300 on a dress for a wedding. The material has started to fray. Completely unacceptable after one wear for such an expensive item. I emailed customer service and sent photos. They said they could do not do anything as it was not faulty on arrival. They have completely misunderstood the Consumer Rights Act 2015. I have to say my trust in this brand has gone and I urge others to avoid.”

Helpful Report

“The experience imparted a significant lesson regarding the essential importance of performing thorough research on a company prior to engaging their services. I was sincerely grateful to UNIQUE RECOVERY FIRM, as they not only recognized my complaint with genuine concern but also took swift action to help me retrieve my funds. Their rapid and empathetic response not only eased my concerns but also underscored their steadfast dedication to ensuring customer satisfaction.”

Helpful Report

“I was advised that my refund was made over two weeks ago. It has still not been received by my bank.”

Helpful Report

“The designs are great but the quality is unfortunately poor. It is my second time purchasing an item with stitches issues. The first time, the decorative stitches of a palazzo pant simply came out and I simply paid to fix it without contacting the brand. This time however worse because I purchased a travel dress and within the first hour of wearing, stitches starting coming off leaving a visible whole and leaving me feeling embarrassed all day at work. When reaching out to the client service, they did not express any surprise or shock - as reading the comments I now can see that these issues are regularly happening on these products- and they told me that I could return the item and would receive 15% off to repurchase it on their website if it was still available. I received no apology or statement that it is not the quality they expect and hoped to provide. The offer to give me a 15% discount reinforced the total lack of accountability and quality insurance as this discount is anyway available for any new customer. Overall disappointing and the quality does not align with the branding and the price.”

Helpful Report

“I purchased Palazzo pants cropped version about a month ago. They looked fine and felt rather comfortable. However, it is made of recycled material, which turned out to be of a very poor quality. The first and only time I wore the trousers, I accidentally spilled some water on them. They dried rather quickly, however, the water marks didn't disappear. Moreover, there was a light rain that day and even rain drops stained the trousers. When I wrote to customer service, requesting refund, they rejected my claim, saying they had received no other complaints and the fabric has no problems. However, they offered me 15% discount. What a laugh! Somehow, they thought they can solve this issue by refunding £9 or so. Just beware of the poor quality of this garment and really unhelpful customer service.”

Helpful Report

Hi there, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your purchase. As we previously mentioned, we have not encountered any similar concerns with this fabric, and after reviewing your case with our Garment Technologists, our decision remains the same. However, we did offer a discount as a gesture of goodwill for your disappointment. We understand your frustration and appreciate your feedback, as it helps us continue to improve our services. Please don’t hesitate to reach out if we can assist with anything else. Kind regards, Megan, ME+EM Customer Care Team

“Disappointed with REM Fit Mattress and Customer Service I purchased a mattress from REM Fit, attracted by their 100-day sleep trial. Within a week, I realized it wasn't comfortable and reached out for help. Despite multiple attempts, they only responded after insisting I send photos, even though I clearly explained the comfort issue. After submitting the pictures, they claimed nothing was wrong. Now, just six months later, the mattress looks like it's 10 years old and already needs replacing. Feeling totally let down, and I wouldn't recommend REM Fit to anyone.”

Helpful Report

Dear Customer, It looks like this review may have been left in error, as ME+EM is a clothing brand and not related to mattress products. If this was intended for another company, we would really appreciate it if you could kindly remove or update your review. Thank you for your understanding and time! Kind Regards, Grace ME+EM Customer Care

“Beware of their sizing…everything is huge You’ll be returning and returning trying to get the right size”

Helpful Report

Dear Megan, Thank you for sharing your feedback! I'm sorry to hear that the sizing didn't work out as expected. We want to let you know that all our product measurements are available online to help with sizing decisions, and we encourage customers to refer to them before making a purchase. Our Customer Care Team and Store Staff are made up of all different ages, shapes, and sizes and have very detailed knowledge of each individual piece in the collection based on previous customer feedback and their own first-hand experience when wearing the garments. I would recommend calling our Customer Care Team with your measurements if you can't make it into the store and we will be more than happy to assist you with styling and sizing advice. Kind regards, Megan, ME+EM Customer Care Team

“I cannot express enough gratitude to Cyber Backers Consultants for their exceptional assistance in recovering my hard-earned money. In December, I found myself in a devastating situation after falling victim to fake crypto brokers who scammed me out of £78,540. I felt so hopeless But After extensive research and reading positive reviews, I decided to reach out to Cyber Backers Consultants. From the very first interaction, their team was professional, understanding, and highly knowledgeable about such scams. They guided me through the recovery process step by step, ensuring I understood what was happening at every stage. Their expertise in dealing with fraudulent schemes was evident as they worked tirelessly to trace the funds and hold the scammers accountable. Their communication was excellent, always keeping me informed about progress and offering reassurance during a very stressful time. To my amazement and relief, Cyber Backers Consultants successfully recovered the entire £78,540 that I thought was lost forever. This experience has taught me the importance of vigilance in financial dealings, and I owe it to Cyber Backers for restoring not just my funds but also my faith in resolving such issues and If you're in a similar situation, quickly contact Cyber Backers Consultants now. They are truly life-savers! Email: cyberbackersconsultant @ gmail. com”

Helpful Report

“ordered on 11/7 and nothing since. The worst. Why does it take 2 weeks to ship a shirt? My other complaint is that I paid $425 for a shirt and they still charge shipping. Absolutely ridiculous.”

Helpful Report

Dear Customer, Thank you for your feedback, and we’re sorry to hear about your recent experience. The item you ordered is currently on pre-order, which can result in a slight delay in shipping. We apologise if this wasn’t clear at the time of purchase. Your shirt is estimated to be dispatched within the next week, and we’ll send you a tracking email as soon as it’s on its way to you. Regarding shipping costs, we strive to offer a premium shopping experience, including carefully packaged orders and reliable delivery. We appreciate your feedback and will take it into account as we review our policies with the relevant departments. If there’s anything else we can assist with, please don’t hesitate to reach out to our Customer Care Team. Kind Regards, Grace ME+EM Customer Care

“The velour halter maxi dress (online only) fits like a dream and is so flattering. LOVE LOVE LOVE!!”

Helpful Report

“Ordered an adorable pair of pants-- Paid full price -- when they arrived the fit was too big and they would not let me return them-- today, took to my tailor who is great and will fix them to fit me-- My experience, Customer service has been terrible. I won't be ordering on line again. Best if you can find a retailer in your area, non at this time in my area.”

Helpful Report

Thank you for taking the time to leave your review. We are very sorry to hear that you have an issue with your recent order. We would like to assist you further if you would be able to reach out directly to us via email so I can look into your enquiry and purchase so that we can resolve this negative experience for you. Please contact us at enquiries@meandem.com at your convienience. Kind regards, Vanessa ME+EM Customer Care

ME+EM is rated 4.5 based on 797 reviews