ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.51

4.5 Rating 780 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 780 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“ordered on 11/7 and nothing since. The worst. Why does it take 2 weeks to ship a shirt? My other complaint is that I paid $425 for a shirt and they still charge shipping. Absolutely ridiculous.”

Helpful Report

Dear Customer, Thank you for your feedback, and we’re sorry to hear about your recent experience. The item you ordered is currently on pre-order, which can result in a slight delay in shipping. We apologise if this wasn’t clear at the time of purchase. Your shirt is estimated to be dispatched within the next week, and we’ll send you a tracking email as soon as it’s on its way to you. Regarding shipping costs, we strive to offer a premium shopping experience, including carefully packaged orders and reliable delivery. We appreciate your feedback and will take it into account as we review our policies with the relevant departments. If there’s anything else we can assist with, please don’t hesitate to reach out to our Customer Care Team. Kind Regards, Grace ME+EM Customer Care

“The velour halter maxi dress (online only) fits like a dream and is so flattering. LOVE LOVE LOVE!!”

Helpful Report

“Ordered an adorable pair of pants-- Paid full price -- when they arrived the fit was too big and they would not let me return them-- today, took to my tailor who is great and will fix them to fit me-- My experience, Customer service has been terrible. I won't be ordering on line again. Best if you can find a retailer in your area, non at this time in my area.”

Helpful Report

Thank you for taking the time to leave your review. We are very sorry to hear that you have an issue with your recent order. We would like to assist you further if you would be able to reach out directly to us via email so I can look into your enquiry and purchase so that we can resolve this negative experience for you. Please contact us at enquiries@meandem.com at your convienience. Kind regards, Vanessa ME+EM Customer Care

“I love the balance of unique and basic pieces available at me+em. Every piece i own is of the best fabric and quality in my closet. I own a batick print mini from S24 which I wear for every occasion. It is perfect on my petite body and extremely comfortable. If this dress came in other colors or fabrics, i would own all of them. Their customer service is very good and returns from the US are easy. I wish there were petite options in their dresses and layering pieces, most of which are too long and dis-proportioned for a woman under 5’2”.”

Helpful Report

Dear Kristen, Thank you so much for your thoughtful review! We’re delighted to hear that ME+EM has become a favorite in your wardrobe, and that our Batik print mini dress has been such a versatile choice for you. Your feedback on the quality of our fabrics and the ease of our US returns process is greatly appreciated. We’re excited to share that we’ll be releasing a petite range soon, so you’ll have even more options that are proportioned perfectly for women with smaller frames. Thank you again for your kind words and support—we can’t wait for you to see what’s coming next! Kind regards, Megan, ME+EM Customer Care

“I love your clothes! They are so classic, and make me feel happy 😊!!”

Helpful Report

“Beautiful clothing”

Helpful Report

“I love me+em, beautiful clothes, but the current stocking issues are so frustrating. New in items are out of stock almost immediately, every time I get to the payment page I have to go back and remove items making ordering impossible since couple of months.”

Helpful Report

Dear Ingrid, Thank you for taking the time to leave your honest review. We value customer feedback especially when it comes to business improvements. We are so pleased to hear that you love the brand and can also let you know that we are rebuilding the website to be able to withstand the traffic from our ever-growing customer base. These upgrades will be live very soon and will mean that you can place your order with peace of mind and continue to enjoy our beautiful clothes. Once again thank you for your feedback and we look forward to you shopping with us again in the future. Kind regards, Megan, ME+EM Customer Care Team

“Love the use of natural fibers, thank you!! Also thank you for posting the products measurements. That has been very helpful in my choosing the correct size. Everything I have ordered has been great quality and timeless style.”

Helpful Report

Dear Kim, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you have been such a fan of our fabric qualities styles and services we provide on our website, we look forward to you shopping with us again! Kind Regards, Grace

“I was able to visit a store in NYC. The staff was delightfully helpful in choosing the right size and suggesting styles. I had long admire the catalog and social media images but was blown away by the quality, color combinations and fabrics in person. I purchased two dresses and couldn’t be happier.”

Helpful Report

Dear Lynne, Thank you for taking the time to leave your feedback with us. I am so happy to hear you had such a positive experience in one of our NYC stores and that the service and styles were such a success, we look forward to you shopping with us again! Kind Regards, Grace ME+EM Customer Care

“Beautifully made clothes in natural fabrics. I adore the cheesecloth dresses and blouses Purchased 5 dresses so far, plus many tops. I also like the silk cotton blouses. I like all the finishing details to the clothes. All true to size, quick delivery. Good quality clothes.”

Helpful Report

Dear Dawn, Thank you for taking the time to leave your lovely feedback with us. I am thrilled to hear you have been such a loyal customer of our brand and that you have been satisfied with our quality and our services, we look forward to you shopping with us again. Any queries or concerns, please get in touch so I can further assist. Kind Regards, Grace

“Clothes arrived on time well packaged”

Helpful Report

Dear Louise, Thank you for taking the time to leave your lovely feedback with us. I am thrilled to hear you have been satisfied with our delivery services, we look forward to you shopping with us again. If you have any queries or concerns, please get in touch so I can further assist. Kind regards, Megan, ME+EM Customer Care Team

“Delivery is fairly prompt, and returns and refunds easy to navigate. The clothes are a little pricey, but the styles really suit my taste. I'd really like to see a Petite version of the dresses which are too long in the body and skirt.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am glad to hear you are a fan of our brand and the services we provide in regards to delivery and refunding, we look forward to you shopping with us again! In regards to pricing and size, we always appreciate customer feedback, therefore, this has since been sent over to the relevant departments. If however, you have any further concerns or queries, please contact us directly so we can further assist. Kind Regards, Grace

“Fabulous clothes and incredibly easy to both buy and, if needed, return”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am so glad to hear you have been satisfied with our brand and the services we provide, we look forward to you shopping with us again! If you ever need any further assistance, please don't hesitate to get in touch so we can help. Kind Regards, Grace

“Great quality time less unique”

Helpful Report

Thank you for leaving your wonderful review and we look forward to you shopping with us again soon! Kind regards, Megan, Customer Care Team

“Plz do not send via aramex I still want , if I may , redesign a dress instead of short sleeve , long sleeve”

Helpful Report

“Consistent sizes, top quality materials and perfect tailoring! Clothing designs for both work, leisure and high profile social engagements. My favorite UK brand!”

Helpful Report

Dear Evelyn, Thank you for taking the time to leave your reviews with us. I am thrilled to hear you are such a fan of our brand, and that you have always been satisfied with our sizing, fits, and overall quality of our pieces, we look forward to you shopping with us again! Kind Regards, Grace

“Really like the design of the clothes. They are billed as timeless and agree with that in design but not quality of the product. Several of the pieces I’ve bought look really worn in a short period.”

Helpful Report

We are disappointed to hear that you have not been completely satisfied with the quality of some of your purchases. Please contact our Customer Care team directly with some further details and we would be happy to look into this for you. Kind regards, Megan, ME+EM Customer Care Team

“My clothing arrives promptly and beautifully packed in a good quality box.”

Helpful Report

Dear Customer, Thank you very much for taking the time to leave your review! We are so pleased that you have received your orders in such good time! We hope that you enjoy shopping our newest collection! Kind regards, Claire ME+EM Customer Care

“Great quality with beautiful designs, I've watch this website for many times and finally decided to give it a try. The pictures are perfect and the items were even better. The only reason I couldn't do 5 stars is the turn around for a refund, is very long.”

Helpful Report

Dear Customer, Thank you so much for taking the time to leave your feedback! We are so glad to hear that you love our designs and your order! We have been taking our customer's feedback under serious consideration and are currently in the process of implementing new returns processes to improve this experience, and hope to have this in place in the coming months. I hope that you enjoy shopping our newest collection, and if you have any queries, please don't hesitate to contact us at enquiries@meandem.com. Kind regards, Claire ME+EM Customer Care

“I appreciate the intelligent design! The fabrics are beautiful. I’m always asked where I get my clothes when I wear the styles. I appreciate elegant design especially in dresses. Thank you!”

Helpful Report

Dear Wendy, Thank you for taking the time to leave such a lovely review. We are so pleased that you love the brand and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

ME+EM is rated 4.5 based on 780 reviews