ME+EM have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their returns process and refunds.
“
Classic styles with a modern twist
Beautiful quality and finish
To end price point but worth the extra
Easy returns and fast refunds
Only wish I could afford all their products
”
- ****
“
I’ve also had the very exasperating experience or items going on sale after purchase but before I even receive them, and having to re-order at the lower price, then return the originally priced items because you do not give price adjustments.
”
- Anony****
“
I always find something that I like in every collection, unfortunately I can’t often afford them as the price tag is a little bit higher than I would like it to be! Saying that I bought several things from you in the last couple of years, some of which I had to return because I still find your sizing a little bit odd.
”
- Dan****
“
Beautifully made clothes in natural fabrics.
I adore the cheesecloth dresses and blouses
Purchased 5 dresses so far, plus many tops.
I also like the silk cotton blouses. I like all the finishing details to the clothes.
All true to size, quick delivery.
Good quality clothes.
”
- Da****
“
Delivery is fairly prompt, and returns and refunds easy to navigate. The clothes are a little pricey, but the styles really suit my taste.
I'd really like to see a Petite version of the dresses which are too long in the body and skirt.
”
- Anony****
“
I love the style and quality of your clothes. Delivery is very quick and I appreciate free returns however it can take a little long to get that processed. On a recent order it took nearly 6 weeks from when I sent my return to see the credit on my card.
”
- Sarah C****
“
Their customer service is very good and returns from the US are easy.
”
- Kri****
“
Delivery is fairly prompt, and returns and refunds easy to navigate. The clothes are a little pricey, but the styles really suit my taste.
I'd really like to see a Petite version of the dresses which are too long in the body and skirt.
”
- Anony****
“
I love the style and quality of your clothes. Delivery is very quick and I appreciate free returns however it can take a little long to get that processed. On a recent order it took nearly 6 weeks from when I sent my return to see the credit on my card.
”
- Sarah C****
“
Beautiful clothes. The refund process is appalling, probably one of the worst inn the industry, this puts me off ordering anything from them ever again online.
”
- Disappoi****
“
I was advised that my refund was made over two weeks ago. It has still not been received by my bank.
”
- ****
“
Great quality with beautiful designs, I've watch this website for many times and finally decided to give it a try. The pictures are perfect and the items were even better. The only reason I couldn't do 5 stars is the turn around for a refund, is very long.
”
- T. ****
“
I was in the store near Bond Street today and tried on a few things. The assistants were lovely; helpful and offered good suggestions. I didn’t buy anything but I felt this was a high quality of service and will return to buy something later in the year I am sure. Antonia was my adviser and I wanted to particularly record my thanks for her kindness. She is a credit to the store.
”
- Anony****
“
Their customer service is very good and returns from the US are easy.
”
- Kri****
“
I have been buying from Me and Em foe a few years now and have found wonderful pieces that are just timeless.The quality is great and the service is friendly and helpful.If I had a suggestion it would be a customer appreciation promo.
Also, a quicker return period.But I so look forword to your monthly roll out!
”
- Barb G****
