ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 789 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 789 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I love the balance of unique and basic pieces available at me+em. Every piece i own is of the best fabric and quality in my closet. I own a batick print mini from S24 which I wear for every occasion. It is perfect on my petite body and extremely comfortable. If this dress came in other colors or fabrics, i would own all of them. Their customer service is very good and returns from the US are easy. I wish there were petite options in their dresses and layering pieces, most of which are too long and dis-proportioned for a woman under 5’2”.”

Helpful Report

Dear Kristen, Thank you so much for your thoughtful review! We’re delighted to hear that ME+EM has become a favorite in your wardrobe, and that our Batik print mini dress has been such a versatile choice for you. Your feedback on the quality of our fabrics and the ease of our US returns process is greatly appreciated. We’re excited to share that we’ll be releasing a petite range soon, so you’ll have even more options that are proportioned perfectly for women with smaller frames. Thank you again for your kind words and support—we can’t wait for you to see what’s coming next! Kind regards, Megan, ME+EM Customer Care

“Beautiful clothing”

Helpful Report

“I love me+em, beautiful clothes, but the current stocking issues are so frustrating. New in items are out of stock almost immediately, every time I get to the payment page I have to go back and remove items making ordering impossible since couple of months.”

Helpful Report

Dear Ingrid, Thank you for taking the time to leave your honest review. We value customer feedback especially when it comes to business improvements. We are so pleased to hear that you love the brand and can also let you know that we are rebuilding the website to be able to withstand the traffic from our ever-growing customer base. These upgrades will be live very soon and will mean that you can place your order with peace of mind and continue to enjoy our beautiful clothes. Once again thank you for your feedback and we look forward to you shopping with us again in the future. Kind regards, Megan, ME+EM Customer Care Team

“Delivery is fairly prompt, and returns and refunds easy to navigate. The clothes are a little pricey, but the styles really suit my taste. I'd really like to see a Petite version of the dresses which are too long in the body and skirt.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am glad to hear you are a fan of our brand and the services we provide in regards to delivery and refunding, we look forward to you shopping with us again! In regards to pricing and size, we always appreciate customer feedback, therefore, this has since been sent over to the relevant departments. If however, you have any further concerns or queries, please contact us directly so we can further assist. Kind Regards, Grace

“My clothing arrives promptly and beautifully packed in a good quality box.”

Helpful Report

Dear Customer, Thank you very much for taking the time to leave your review! We are so pleased that you have received your orders in such good time! We hope that you enjoy shopping our newest collection! Kind regards, Claire ME+EM Customer Care

“Great quality with beautiful designs, I've watch this website for many times and finally decided to give it a try. The pictures are perfect and the items were even better. The only reason I couldn't do 5 stars is the turn around for a refund, is very long.”

Helpful Report

Dear Customer, Thank you so much for taking the time to leave your feedback! We are so glad to hear that you love our designs and your order! We have been taking our customer's feedback under serious consideration and are currently in the process of implementing new returns processes to improve this experience, and hope to have this in place in the coming months. I hope that you enjoy shopping our newest collection, and if you have any queries, please don't hesitate to contact us at enquiries@meandem.com. Kind regards, Claire ME+EM Customer Care

“Love the product but wish you had shipping from the US. It’s been very difficult to get some of my orders with one in particular stuck in customs for a month.”

Helpful Report

Hi there, We are sorry to hear that you had some difficulty with US Border and Customs. If you ever experience delivery delays, please contact Customer Care as soon as possible who can resolve this for you. Kind regards, Megan, ME+EM Customer Care Team

“I have been very happy with most of my purchases. I am grateful to have found a store that does not utilize cheap labor and fabrics. That being said, I have noticed a difference in my recent purchases, the fabric isn't the quality that I found in the initial purchases. I hope it is a temporary issue.”

Helpful Report

Dear Customer, Thank you very much for taking the time to leave your review. I am very glad to hear that you have been happy with your purchases from us. We pride ourselves in offering high-quality clothing in easy-wear, day to day and luxury fabrics, and value sustainable clothing that lasts. We are disappointed to hear that you have not found your recent purchase to be of our high standard, and if you would like to discuss this further, please send an email with photographs of the items to enquiries@meandem.com for my attention and I will be happy to look into this. Kind regards, Claire ME+EM Customer Care

“My daughter and I both love your clothes, we appreciate the quality and there are always great options for a working professional, and also for fun. But we are 5'4" and 5'1". PLEASE MAKE PETITE PANTS - the rise in your pants is for someone about 5'8"-10". Not to mention the length. We can hem skirts and dresses - even blouse sleeves - at least those that don't have all their detail at the bottom. You also put the buttons too close to the bottom of the sleeve on jackets, making them almost impossible to shorten without losing detail. And very costly to do. We would be even better customers if more of your styles worked for shorter women.”

Helpful Report

Hi there, Thank you for taking the time to leave a review. We value our customers' feedback, especially when it comes to product development and business improvements. Our commitment to quality, fit, colour and detailing is of our highest importance, and our Design team spends a great amount of time and effort to ensure attention to detail and fits are carefully considered. We do now offer short versions of some styles and your comments have been passed to our Design team for consideration in future collections. Kind regards, Megan, ME+EM Customer Care Team

“I have been a huge fan of Me+EM for a few years. I love the style and quality they provide. However, I have always struggled with the length of the sleeves and trousers.... I'm 5"7 so not particularly short. I almost always have to adjust the trousers, but sadly I hardly ever succeed with long sleeve tops as the beautiful detailing is usually at the cuff, which I would have to cut off. I agree with other reviewers, that recently the sizing and some of the fabrics have not been up to the usual standard. Happy days is to see a VIP preview message in my inbox.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review! We are so happy to hear that you are a fan of our collections! We have been taking on customer feedback in catering for the petite customer, and have recently released more items in shorter lengths, of which you can find by searching 'short length' on our website https://www.meandem.com/search?q=short%20length We have also made a lot of our sleeves adjustable by having elasticated features at the cuffs, and elasticated features on some blouses part way up the arm, so this can be lifted without affecting the look of the garment. I will pass your feedback on to our design team, and we thank you again for this! If you have any queries, please don't hesitate to contact us at enquiries@meandem.com Kind regards, Claire ME+EM Customer Care

“Usually delivery to Australia takes a bit longer. I love the long lengths as I am tall especially the maxi dresses. The last couple of seasons have not had such a good selection of dresses or tops as I like the zip neckline and long sleeves even in the summer, dresses seem more fitted recently. Please bring them back. Loving the trousers and extending the sizes to 18, thank you.”

Helpful Report

Hi there, Thank you for taking the time to leave a review. We are pleased to hear that you are a fan of the longer lengths and the expansion of our size range, and we will pass your comments on regarding the rest of the collection to our design team for consideration. Kind regards, Megan

“Have been a fan of ME+EM for a few years now and have many pieces. I love the quality of the products: the cut, the fabric, the way the items hang. Contemporary without being trendy. Definite investment pieces for me. I also appreciate that it's fairly easy to blend pieces from a couple of years ago into current offerings--very few lines have that kind of flexibility. Love the offerings for underpinnings with thoughtful details: lace around the collar; buttons to show under a sweater or blazer. The new swimwear is spot-on. I also appreciate that different pants styles for suits come in a few different cuts and lengths--that's important. Two things I wish would evolve: first, too many ruffles on dresses and tops. A few pieces like that would be great, but prairie tops are harder to pair with blazers and sweaters. Dresses with ruffles on the bottom don't always work for petite women, and I'm not an 8-year-old going to a birthday party. A few more sophisticated cuts for dresses would be great. Second, it seems that the clothes are made for taller women, so several times I've had to return items because it's just too much fabric on my 5'4" frame, and altering or shortening would ruin the line of the garment. Overall, I *love* the brand and will be shopping here for years to come!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you have been such a loyal customer of ours over the years and that you have been satisfied with the cut and quality of our pieces, we look forward to you shopping with us again! Regarding your feedback on our sizing and some of our designs, this has been passed over to our design team, and we hope you are able to find something that is more your style in our next collection. If you ever have any queries or concerns, please get in touch directly so we can further assist. Kind Regards, Grace

“I've long admired your clothing line and recently ordered a few items to try. The quality was wonderful though the sizes I selected didn't quite fit. Packaging and very quick delivery was also a huge plus. The return process (free!!) was very easy at first though I'm still waiting on a refund. I will likely wait a bit before ordering again until returning becomes a bit more seamless or hope to get to NY to buy in person.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you are loving our brand, the quality of our pieces, and the services we offer, we look forward to you shopping with us again in the future! In regards however, to your refund you are still waiting upon, please get in touch with us directly so we can further look into this for you and assist. Kind Regards, Grace

“Gorgeous, high quality clothes. As I am a new US customer, I hate the shipping fees... I didn't know my size and ordered a few items. Those that didn't fit I returned versus ordering another size to try - it's not worth the shipping and return charges. Free shipping/returns/exchange would encourage more customers to try ME+EM. Knowing that there are now US stores, I would anticipate shipping and returns costs could be reduced.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very happy to hear you are loving our brand and the quality of our pieces we hope to see you shopping with us again! In regards however to the issues you have experienced due to fit and returning, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. Please contact us directly for any further assistance on styling or fit advice, or any queries you may have regarding your returns. Kind Regards, Grace

“I love the clothes and have been buying them in the UK for some time. My biggest, really only, issue is that the clothes are 25-30% more expensive in the US. It really bothers me and I have bought much less of your brand as a result. Rather than having your customers finance your US expansion, why not get an investor. Or more investors.”

Helpful Report

Dear Wendy, Thank you for your recent review. We are delighted that you are enjoying our ME+EM collections. As a British business, our USA prices reflect the current cost of doing business internationally. For ease, we include duty and import taxes in the price of our garments so that there are no surprises later on. Additionally, we have reduced our shipping costs and are now offering a free returns service on all international deliveries to give you the ultimate piece of mind when placing your order and ensuring your shopping experience is effortless and risk-free. With these extra services, we believe we continue to offer excellent value for money, with luxury quality at an affordable price. We thank you for your understanding. Kind regards, ME+EM Customer Care

“I agree with previous reviewers who say that they enjoy ME+EM clothing: it's good quality and fashionable without being too trendy. Love the long dresses, suiting, and sweaters. But some of it is too garish and girly for me, especially the puffed sleeves which I don't like at all. But the more sophisticated items are very appealing and well done. Refunds are easy when I order online, as I just take the item I'd like to return into my local store.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. I am glad to hear you have been loving our brand and that you are satisfied with the quality of our pieces, we look forward to you shopping with us again! Regarding your review of some of our pieces you feel are more girly, such as the puffed sleeves, I can confirm that this feedback has been passed over to our design team and hopefully more stock will take your fancy in later collections. Kind Regards, Grace

“Lovely clothing with great fabrics for the most part. A few are not up to par for the price. Love the mix of styles and colors.”

Helpful Report

Dear Anissa, Thank you for taking the time to leave your feedback with us. I am glad to hear you are loving our brand, including our colours, styles, and the quality of our products, we look forward to you shopping with us again. If however, you have any further concerns or queries, please get in touch directly so I can further assist. Kind Regards, Grace

“I love the cut, style and fabrics of Me&em suits. If I had one complaint it would be that there are too many pastel shades and the dresses are either too floral and girly or in garish primary colours.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very happy to hear you have loved our recent collections, in particular our tailored suits, we look forward to you shipping with us again! As for your feedback regarding our colour choices and dresses, this has been passed over to our design team. Kind Regards, Grace

“Beatiful, unique clothing, high quality and smooth process to buy. Just loving Me+em and also had multiple questions where have I purchased my pieces. So I am actively sharing your e-com site address!”

Helpful Report

Dear Customer, Thank you for leaving your positive review with us. I am thrilled to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again. If however, you ever have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I am a massive fan of the Me + Em. The design and tailoring is beautiful. Every garment I have purchased I wear on repeat. The items manage to flatter and I always feel great / confident wearing them. For me personally I like the slightly oversized fit. I think this is what makes the items fit/flatter the figure However I do have to say that I have found customer service for online purchases to not match my expectations of such a great brand A friend purchased a knitwear item for me last August which within wearing once holes appeared. I contacted customer service who told me this was my fault. When I responded I was offered a small percentage discount not even a return / refund. I accepted the refund and then it was never paid. I chased this up twice and never got any response. As much as I love the brand i was really disappointed by this. I am sad to have to use this feedback as an opportunity to be heard but I got no response from directly contacted customer service. Thank you”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very happy to hear you have been such a loyal customer that you have been enjoying the quality of our pieces and that you feel confident when wearing them! We look forward to you shopping with us again. In regards, however, to your feedback about our customer services, this is not the standard that we pride ourselves in, and apologise for any disappointment this has caused you. I am unable to locate any details of yours, therefore, please can you contact us directly with this concern, so we can have this further investigated, the email address is, enquiries@meandem.com, I look forward to your reply. Kind Regards, Grace

ME+EM is rated 4.5 based on 789 reviews