ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 791 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“High quality well made clothes a great investment”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback with us. We are so pleased to hear you love ME+EM and our high quality clothing. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“I treat myself once a year to ME+EM clothes, this year it was shorts and white shirt. The sizing is spot on. I have dresses that are 3 years old that I still wear as their quality , unique and flattering designs are great to wear.”

Helpful Report

Dear Gaby, Thank you for taking the time to leave your kind feedback with us. It is lovely to hear that you treat yourself to our clothing and that you love our quality and unique designs. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“Love the clothes only problem I have is the length too long for me so always have to get shortened. I am 59 and love being on trend. When you get older your shape changes so I love a pull on trouser.”

Helpful Report

Dear Diane, Thank you for taking the time to leave your kind feedback with us. We are happy to hear you love our clothing but are disappointed to hear our lengths are a little too long for you. This has been passed on to the relevant teams. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“I received an email with code for 15% discount I was excited. I’d ordered something once for my daughter for Christmas but can’t really afford for me. I would like to buy everything because it’s all so beautiful and such good quality. So I decided with 15% I can order a few things. When I went to checkout (online) I couldn’t see code for applying the 15%. But in my haste (and tbh to get my mitts on the beautiful things I’d ordered) I paid. But I was cross with myself for acting in haste. So I ordered again, just one item, at a third of the cost of original order. And I successfully applied the 15%. I tried calling customer care but obviously on Sunday no one manning the phones . I called today and was absolutely truthful and recognised my error. And asked please amalgamate two orders (done within minutes) and give 15% on both. To my surprise she said NO. I was genuinely surprised. Come on ! Seriously! You want good reviews? You must want people to say: amazing company, amazing, kind, helpful, friendly and obliging staff? I know my mistake, I get it. So let me cancel order and give me new code and I’ll reorder and apply new code …. And she said …. NO! Again! Ok ok I get it. No can do. Bye . End of sorry story.”

Helpful Report

Dear, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our quality and that you were excited to shop with us, however, I am sorry to hear you have had a negative experience in regard to your discount and customer care experience. This is not how we want our customers to feel and apologise for any inconvenience this has caused you. Unfortunately, due to how our system works, we are unable to refund anything retrospectively, however, please get in touch directly for us to further assist you. Thank you for your patience. Kind Regards, ME+EM Customer Care

“Delivery was excellent. It’s on the upper end price wise but the quality is fabulous. Have never made a return😀”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving the brand, quality of our pieces, and delivery, we look forward to you shopping with us again! Kind Regards, ME+EM Customer Care

“I am 63 and a lawyer. I have always loved fashion, but felt a little lost post – pandemic. I have been so excited to discover the mix of fun and classic that you offer. The clothes are sharp. They travel well, and they have a little spark of ingenuity.”

Helpful Report

Dear Miriam, Thank you for taking the time to you leave your positive feedback with us. We are very glad to hear you have found a brand you love and suits your style, we very much look forward to you shopping with us again. Kind Regards, ME+EM Customer Care

“Beautiful quality made clothes. Always receive plenty of compliments when wearing anyME+EM. Great service, prompt delivery and packaged well.”

Helpful Report

Dear Samantha, Thank you for taking the time to leave your feedback with us. We are very happy to hear you are loving our brand and the services we include, we look forward to you shopping with us again! Kind Regards, ME+EM Customer Care

“Love the quality of the clothes and the selection. I always find something I really like no matter what the occasion is. Loving the summer colours.”

Helpful Report

Dear Tracy, Thank you for taking the time to leave your kind feedback with us. We are thrilled to hear you love ME+EM and our varied selection of high quality clothing. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“I love the product range and the quality. Ordering is very straightforward and delivery very quick. The products are on the more expensive side for what I would consider to be primarily staples, and I do sometimes think that some of the colours are quite limited. I have never had to return anything, so cannot comment on the returns / refunds situation; I have been into a store once and was very impressed with the customer service.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback with us. We are so pleased to hear you love our product range and the quality of our clothing. It is great to know you have experienced our speedy delivery service. We appreciate your feedback regarding our colour selection and this has been passed on to our design department. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“All the clothes I have bought from ME+EM have been beautifully designed, with high quality fabrics and all have fitted true to size. Delivery has been problem free, and the one occasion I returned something it was an easy process and my refund was processed really quickly.”

Helpful Report

Dear Louise, Thank you for taking the time to leave your lovely feedback with us. We are thrilled to hear you love ME+EM and our high-quality clothing and that you have had such a positive online shopping experience with us. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“Fantastic quick dispatch and the items are of high quality. I love Me and Em - such lovely styles I recently purchased a gorgeous fitted blazer and can’t wait to wear.”

Helpful Report

Dear Jane, Thank you for your positive feedback. We are thrilled to hear you have had such a fantastic shopping experience with us and that you love our high quality clothing. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“Excellent materials and beautiful cuts. I love the ideas to combine different pieces.”

Helpful Report

Dear Camelia, Thank you for taking the time to leave your kind feedback with us. We are thrilled to hear you love ME+EM materials, cuts, and easy styling. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“I live in denmark and delivery was seamless with minimal shipping charges.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback with us. We are so pleased to know you have had an easy online shopping experience to Denmark. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“I wish that I could comment on my purchases that I have YET TO RECEIVE. Apple Express are the WORST delivery service in the world. I bought the dresses thinking that I would wear them at the Cannes Fillm Festival where I fly to tomorrow night. I am very very disappointed that such will not be the case. Please have your shipping company revisit who they work with as timely delivery is part of the full customer service.”

Helpful Report

Dear Maryse, Thank you for taking the time to leave your feedback with us. We are sorry to hear you did not receive your order in time for Cannes Film Festival. This is not what we want our customers to experience and we have passed your criticism to our operations manager. Please get in touch with us directly with your details so we can have this escalated and locate your missing order. Apologies again and thank you for your patience. Kind Regards, ME+EM Customer Care

“I love the Me+Em clothes that I have brought (on line). The quality is great and the fit excellent BUT I do have to say I ALWAYS have a negative experience in stores I have visited (london). I myself own a retail store and would be disappointed if my customers were treated as I have been at Me+Em. I will keep trying!!”

Helpful Report

Dear Fran, Thank you for taking the time to leave your kind feedback with us. It is lovely to hear that you're happy with your online purchases but we are very disappointed to hear about your negative experience in our stores. Please accept our apologies and this has been passed on to our store managers. If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind Regards, ME+EM Customer Care

“An exceptional brand, really special not least because their responsiveness to email was exemplary - a truly customer led approach. Beautiful quality & not cheap but worth the extra.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback with us. We are thrilled to hear how much you love ME+EM and our great customer service and high-quality clothing. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“My purchases have been as I would have expected so far and will continue to purchase my choices”

Helpful Report

“Beautiful dresses, all fitting very well.”

Helpful Report

“I have always loved me+em and have spent the extra money as I have rated the quality of their products. I at the end of March bought a new dress from them. I can't have worn it more than twice and the slip has broken on both arms. Really disappointing as the dress is nearly £300. I have emailed Me +Em twice on the email it says on contact us on their website. It has not been acknowledged or responded too. I feel very let down. My order number is Order #1011218631 Given how much you spend at ME+EM I would expect their customer service to be top notch. It isn't and they need to consider if they are going to sell at these prices, the quality of the service they are providing, because quite honestly a high street brand provides better responses.”

Helpful Report

“I was a little disappointed in the quality of my purchase. I understand now that some products are manufactured in China while others are not. My dress had loose unfinished threads on every embroidered polka dot and had a strong chemical smell. I ended up returning, the ordering + return process was quite seamless and I know many others have wonderful experiences so not discouraged from trying again but clarify in manufacturing location would be nice, especially for the price of some items.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are sorry to hear you are disappointed with the quality of your purchase. We currently use three Chinese factories for our production, which equates to approximately 14% of the base. We have direct relationships with these factories, not through sourcing agencies, and thus we are aware of and have a good relationship with the owners and understand the factory policies. If you have any further queries about our manufacturers please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 791 reviews