I received an email with code for 15% discount I was excited. I’d ordered something once for my daughter for Christmas but can’t really afford for me. I would like to buy everything because it’s all so beautiful and such good quality. So I decided with 15% I can order a few things. When I went to checkout (online) I couldn’t see code for applying the 15%. But in my haste (and tbh to get my mitts on the beautiful things I’d ordered) I paid. But I was cross with myself for acting in haste. So I ordered again, just one item, at a third of the cost of original order. And I successfully applied the 15%. I tried calling customer care but obviously on Sunday no one manning the phones . I called today and was absolutely truthful and recognised my error. And asked please amalgamate two orders (done within minutes) and give 15% on both. To my surprise she said NO. I was genuinely surprised. Come on ! Seriously! You want good reviews? You must want people to say: amazing company, amazing, kind, helpful, friendly and obliging staff? I know my mistake, I get it. So let me cancel order and give me new code and I’ll reorder and apply new code …. And she said …. NO! Again! Ok ok I get it. No can do. Bye . End of sorry story.