ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 791 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Excellent customer service, very obliging and helpful. Goods delivered promptly by Royal Mail, cannot fault. Prices are sometimes a little high but clothes, on the whole represent good value for money, I order quite a lot and have only had to return one item that I felt fell short of the usual value for money. Returns extremely easy to accomplish.”

Helpful Report

Dear Jo, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, services, and the quality of our pieces, we look forward to you shopping with you again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“The clothes are high quality, beautifully designed, and fit well.”

Helpful Report

Dear Customer. Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with you again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Very good service - clothes are excellent quality although on the first wearing of one particular dress the elastic loop at the top of the back broke immediately!!! No time to change so had to improvise !! Otherwise all great -Fabrics lovely .”

Helpful Report

Dear Sharon, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with you again! If you have any queries or concerns in regards to your recent purchases and any faults you have experienced, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Ease of online ordering Excellent customer service Easy returns and refunds Packaged so nicely”

Helpful Report

Dear Carol, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with you again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I was little unhappy 🙁 the t’s I bought are a different fit to last year much shorter and I hand washed them and both have shrunk”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are disappointed to hear you have had issues with your recent purchases, this is not the quality we want our customers to experience, and apologies for the inconvenience caused. Please get in touch with us directly so we can further assist with your query. Kind regards, ME+EM Customer Care

“My favourite brand - lovely quality and flattering clothes. Recently had to start dropping hems by 3cm - could you do two lengths? Love the basics styled with tiny details, especially the sports detailing - would love to see more of that.”

Helpful Report

Dear Jo, Thank you very much for taking the time to leave your lovely feedback! We are so glad to hear that you love our clothes! We always appreciate our customers' feedback and I will pass this on to our garment technician and design team. We have taken on feedback previously about the lengths of our trousers and have made sure most are easy to tailor and hem if necessary, and are starting to offer more styles in both the regular and long lengths for a wider range of options. If you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“My wardrobe is full of Me + Em which speaks for itself. I love the clothes, the shops particularly King’s Road, the ease of online ordering, Harper concierge etc. I am a total fan. My only criticism is that the prices have crept up significantly in the three years that I have been a very regular customer. This year, I have even been known to shop elsewhere! So I invite you to keep an eye on the prices please and could I even suggest a loyalty discount?”

Helpful Report

Dear Emma, Thank you very much for taking the time to leave your feedback! We are so glad to hear that you love our clothes and your experience with our service in our Kings Road Store and with the Harper Concierge Service! We always appreciate our customers' feedback and I will pass this on to our team. Unfortunately due to inflation and the increase in costs of doing business, in order to maintain the high quality of our clothes and service our prices have to consider this. If you ever need any assistance with your orders, please feel free to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care.

“I think the clothes are stylish and well made but the majority of your clothes I can't wear because I am short and fat.”

Helpful Report

Dear Alexis, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with you again! If you have any queries or concerns in regards to sizing, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Knitwear is very poor quality and goes out of shape. Cotton shirts are very nice and well made.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to feel, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your query and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“Great designs, excellent quality, top notch customer service”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with you again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Wonderful fabrics, construction and comfort. Worth the price. I am a US customer in the Midwest. Delivery occurs within 3-4 days and returns are paid. My refund takes 3-4 weeks to fully process.”

Helpful Report

“Superb quality items. Excellent delivery service in the Netherlands (fast!)”

Helpful Report

Dear Anna, Thank you for taking the time to leave your feedback with us. We are glad to hear you have had positive experiences with our brand and services, we very much look forward to you shopping with us again! Kind Regards, ME+EM Customer Care

“Great easy ordering and returns. Sizing needs a little work eg bought lovely dress size 14 but sleeves were same size in size 10 so too tight. Sometimes too much fabric in some dresses. If is recommends to size down I haven’t found that to be accurate especially with trousers. Excellent quality clothes. New styles. I get lots of people asking where I buy my clothes”

Helpful Report

“The clothes really are beautiful and extremely well made. I am a huge fan of the trousers. I would advise to size up for slim fits and take your normal for other fits. Attention to detail is impeccable (pocket placement!) and fabric quality is high. I live outside of the UK, and delivery has always been reliable and quick.”

Helpful Report

Dear Aimmie, Thank you for taking the time to leave your positive review with us! We are thrilled to hear you are loving our brand and the quality of our pieces and look forward to you shopping with us again. If you ever should need further assistance, please get in touch with our helpline so we can assist with your query. Kind Regards, ME+EM Customer Care

“Your clothes always have something different about them which makes them stand out from other brands.”

Helpful Report

Dear Sheila, Thank you for taking the time to leave your feedback with us. We are thrilled to hear ME+EM clothing stands out from other brands and that you appreciate our attention to detail. If you ever need any assistance with an order please contact our Customer Care team on 03456 800 975 or via email at enquires@meandem.com. Kind Regards, ME+EM Customer Care

“Very well made clothes with quirky fine details. Designs always cover potential ‘dressing’ problems eg hidden pockets and zips which help with styling. Fit can sometimes be on the small side so be prepared to size up.”

Helpful Report

Dear Angie, Thank you for taking the time to leave your feedback with us. We are happy to hear you appreciate our clever design solutions and our high-quality clothing. We hope to have you shopping with us again soon! If you ever need any assistance with an order please contact our Customer Care team on 03456 800 975 or via email at enquires@meandem.com. Kind Regards, ME+EM Customer Care

“Beautiful clothes”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback with us. We are so pleased to hear you love our clothes! If you ever need any assistance with an order please contact our Customer Care team on 03456 800 975 or via email at enquires@meandem.com. Kind Regards, ME+EM Customer Care

“All the dresses I have bought from you have been very flattering to my pear-shaped body and I am ALWAYS complimented when I wear them, so thank you ME + EM!”

Helpful Report

Dear Luisa, Thank you for your lovely feedback. We are thrilled to hear your ME+EM purchases are flattering and that you receive lots of compliments when wearing our designs! We look forward to having you shop with us again soon! If you ever need any assistance with an order please contact our Customer Care team on 03456 800 975 or via email at enquires@meandem.com. Kind Regards, ME+EM Customer Care

“Design. Fashionable outfits.”

Helpful Report

Dear Zane, Thank you for your kind feedback. We happy to hear you find ME+EM to be fashionable and we look forward to having you shop with us again soon! If you ever need any assistance with an order please contact our Customer Care team on 03456 800 975 or via email at enquires@meandem.com. Kind Regards, ME+EM Customer Care

“My new favorite clothing line, amazing really! The styles are lovely, feminine but very practical and really flatter your figure. Interesting design elements you don't see elsewhere and you can tell they put a lot of love and attention into their work; original and very thoughtful in their approach. Did I mention the shoes? Also spectacular and well made. My only complaint is that they don't offer exchanges and wouldn't honor the first visit discount on a size exchange for a dress. I had to order it again at full price plus shipping which I don't find to be very fair. I do love the dress though and the smaller size fits perfectly. Will be shopping on the regular from here on out.”

Helpful Report

ME+EM is rated 4.5 based on 791 reviews