Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,050 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to post using the pack I received and 2 days later the money was in my account, kept up to date every step of the way”

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Posted 4 years ago

Good morning Kate, Thank you for the five-star review, we hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Will definatelynuse again. Quick and reliable service. Got.paid the day ot arrived with them.”

Helpful Report

Posted 4 years ago

Good morning Natalie, Thank you for the five-star review. It's great to hear you will be using Mazuma Mobile again! Kind regards Mazuma Mobile

Posted 4 years ago

“Very fast turn around 3 working days from start to finish. I've used Mazuma 3 times now and they have never let me down.”

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Posted 4 years ago

Good morning Ian, Thank you for the five-star review. It's great to hear you've used us before and never had an issue. We hope you will continue to use our service, Kind regards Mazuma Mobile

Posted 4 years ago

“The service was great and the payment was made really quickly. The only thing I would say that could be improved is that I was selling a PS4 however all the emails referred to a mobile. Perhaps a bit of custom responses such as game console might have been a bit better.”

Helpful Report

Posted 4 years ago

Good morning Shaun, Thank you for the five-star review, we're glad to hear you found the service great and received payment quickly. I will pass your feed back on, and this is something we will look into, Kind regards Mazuma Mobile

Posted 4 years ago

“Absolute brilliant company. I paid for special delivery so mazuma mobile would receive my phone next day. And I had my money in my bank account that night. Brill! Thanks, Stacey”

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Posted 4 years ago

Good morning Stacey, Thank you for the five-star review. It's great you found our service brilliant and we hope you will use is again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Quick and easy to use service .”

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Posted 4 years ago

Good afternoon Simon, Thank you for the five-star review. It's great to hear your positive review, Kind regards Mazuma Mobile

Posted 4 years ago

“Quick, easy and good price offered. Great customer service... kept informed order status via emails all the way. 👍”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for the five-star review. It's great to hear you found the process quick and easy, and you were happy with the end price. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Once again, excellent service and value from Mazuma. An easy to use system and a prompt reply. Keep up the great work.”

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Posted 4 years ago

Good morning Tricia, Thank you for the five-star review and the positive comments. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Very efficient service. There was an issue with an account lock on the handset sold. They gave clear instructions to remedy the issue and report back to them when the issue was resolved. The phone was then processed swiftly”

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Posted 4 years ago

Good morning Andrew, Thank you for the five-star review. It's great you found our service very efficient and we hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Fast & easy from start to finish Always use Mazuma Mobile thank you”

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Posted 4 years ago

Good afternoon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Very fast response, sent my phone Saturday, money was in my account by 19:30 Monday evening”

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Posted 4 years ago

Good morning Neil, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Easy to follow instructions. Payment made the day after phone received. Excellent service”

Helpful Report

Posted 4 years ago

Good morning Paul, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future. Kind regards Mazuma Mobile

Posted 4 years ago

“The same day they received my phone I had the money in bank couple of hours later! Great service”

Helpful Report

Posted 4 years ago

Good morning Laura, Thank you for your review! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“The price they quoted was the price I got paid”

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Posted 4 years ago

Good morning Carl, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Really easy process! Would 100% do this again!”

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Posted 4 years ago

Good morning Arran, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Was concerned about sending phone and “waiting” for money but mazuma kept me informed of progress with emails and true to their word the money was in my account day they received the phone. Excellent service”

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Posted 4 years ago

Good morning Brenda, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Great swift and simple process. They made me enjoy selling my phone and were reliable in payment and providing postage and good information.”

Helpful Report

Posted 4 years ago

Good afternoon Adam, Thank you for the five-star review. We really appreciate the positive comments. We hope you will use us again in the future, Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service as always.”

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Posted 4 years ago

Good morning Chris, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Great service, everything was super quick & easy from start to finish, used Mazuma on a number of occasions & will continue to use & would highly recommend, Thank you..”

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Posted 4 years ago

Good morning Nicola, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service. Very helpful call centre staff. Gave the price quoted and money in my bank on the same day. Would definitely use again.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma Mobile.

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,050 reviews