Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So fast to check phone and receive payment. Thank you!”

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Posted 4 years ago

Good afternoon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Brilliant service. Quick, easy, felt supported and people at Mazuma have really designed the whole process brilliantly! Well Done guys!”

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Posted 4 years ago

Good afternoon Nilesh, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Very efficient service and a good price paid. Payment received promptly”

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Posted 4 years ago

Good afternoon Denise, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Sent a pristine Galaxy S9 in. Offer £150.00. Once reviewed they claimed the phone had LCD Screen Burn and downgraded the offer to £40.00. Having Googled it appears they have tried this trick on a lot of people. Won't be using them again.”

Helpful Report

Posted 4 years ago

Good afternoon Emma, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Quick easy and effective”

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Posted 4 years ago

Good afternoon Emily, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quick and easy service.”

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Posted 4 years ago

Good morning Bonnie, Thank you for the five-star review. It's great you found the service quick and easy, Kind regards Mazuma

Posted 4 years ago

“good company very helpful will deal with again”

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Posted 4 years ago

Good morning Michelle, Thank you for the five-star review. We really appreciate the positive feedback, Kind regards Mazuma

Posted 4 years ago

“Living on a Scottish island I found the experience of selling my old phone to Mazuma simple and straightforward”

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Posted 4 years ago

Good afternoon Harry, Thank you for the five-star review. We really appreciate the positive comments and we hope you will use us again in the future, Kind regards Mazuma

Posted 4 years ago

“Sold my phones with mazuma twice now and each time it’s been really quick service and bank transfer is with you within 24hrs!”

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Posted 4 years ago

Good afternoon Rebecca, Thank you for the five-star review. It's great you have used us twice and found our service quick both times, Kind regards Mazuma

Posted 4 years ago

“Price as promised and a very quick service.”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review. We really appreciate the positive feed back, Kind regards Mazuma

Posted 4 years ago

“Excellent quick service and will certainly use again.”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review. We look forward to you using us again! Kind regards Mazuma

Posted 4 years ago

“Excellent service. Funds transferred in to my bank account within days of me posting my phone. I would highly recommend Mazuma mobile”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review and recommendation. It's great to hear your feedback, Kind regards Mazuma

Posted 4 years ago

“Used Mazuma plenty of times before. Always so easy and hassle free, have always got paid what was originally agreed.”

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Posted 4 years ago

Good afternoon Paul, Thank you for the five-star review. It's great you have always had a positive experience with us! Kind regards Mazuma

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Good afternoon Pauline, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“I got a decent price for my old phone which more than covered the upfront cost of my new one, the pre-paid bag was sent out quickly and I received the money on the same day they received my phone. Would definitely recommend to anyone looking to sell an old phone.”

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Posted 4 years ago

Good afternoon Drew, Thank you for the five-star review and the recommendation. We hope you will use us again in the future! Kind regards Mazuma

Posted 4 years ago

“Mazuma Mobile - Offered good price, delivery service excellent overall 10 out 10 Thanks Mazuma”

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Posted 4 years ago

Good afternoon William, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“Mazuma mobile tools new my phone was worth £115. They paid me £15 and didn't send me an option to accept or decline this ridiculous offer just paid in my bank. Now to sort it out I'd have to return the money and get the package back. Never use them again.”

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Posted 4 years ago

Good afternoon Paula, Thank you for the review. Looking at your order, I can see this was a mistake on our part. This looks like it proceeded to payment, instead of being flagged as a problem. I am sorry for the inconvenience, and this device is waiting for the return of the money so it can be returned to you, Kind regards Mazuma

Posted 4 years ago

“Super smooth process.”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review. We really appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

“This is the third or fourth time I've sold my phone to Mazuma, and it's been a simple, quick and quibble free process every time.”

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Posted 4 years ago

Good afternoon Gary, Thank you for the five-star review. it's great you have used us multiple times and always found the process quick and easy, Kind regards Mazuma

Posted 4 years ago

“Very quick and reliable”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review. We appreciate the positive comments, Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews