Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.15

4.2 Rating 2,038 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast easy service and payment received within 2 days of posting the phone”

Helpful Report

Posted 4 years ago

Good afternoon Rebecca, Thank you for the five-star review. Thank you for the positive comments, Kind regards Mazuma Mobile

Posted 4 years ago

“Sent them 2 iPhones, iPhone 7 quoted £100 and iPhone 8 £140!! Got e-mail saying they had both been downgraded due to screen issues or white bits? They offered £50 per phone!! Called up and queried this and was told that the pixels go over time and cause white bits not visible normally. I questioned their over time theory as one is a year old!! They couldn’t answer! I e-mailed and asked for pics of my phones showing this and I got send some pics of a white screen with something circled that looked like camera flash reflection from photo being took!! Beyond livid!! After speaking to husband we were to worried to ask for phones back incase they came back faulty so we felt stuck!! We ended up feeling like we had to accept! It killed me as we work hard for our things and these phones were being sold to be able to get my teenage kids upgrade for Xmas which now we are down on cost. I know there was not a thing wrong with them!! They were well looked after, had cases and screen protectors on and not a mark on them. Feel totally conned and will not be using mazuma again! They are total scammers!! They quote for it and then downgrade and they classed the phones as faulty!! How on earth are they faulty??!!!! Scammers avoid at all cost, would if gave 0 stars if I could!”

Helpful Report

Posted 4 years ago

Good morning Lisa, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. Due to the cost of a LCD replacement we were unable to offer you the original valuation price. Unfotunatley, with this type of defect, cases and screen protectors do not prevent this from happening as it is something the device does itself. A photo was provided to you showing the white mark down the right side of the LCD screen. We give all customers the opportunity to reject if they are unhappy with the amended price. We are sorry that you felt as though you were stuck when it came to making a decision. All devices are returned in the same condition they are sent to us in. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 4 years ago

“Hi ,please and displeased The s9 with a damaged screen and the laptop great service The s9 with no faults and worked with no problems no scratches or marks ,you said the screen was Burnt We had no issues with that phone”

Helpful Report

Posted 4 years ago

Good morning Chris, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. You can check this yourself by dialling *#0*# and checking for screen burn against the blue and white background. We are happy to hear you had a great service with the laptop you tradedin Kind regards Mazuma Mobile.

Posted 4 years ago

“Always decent price and always honest & don't try the rip off garbage the others try.”

Helpful Report

Posted 4 years ago

Good morning Jef, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma Mobile.

Posted 4 years ago

“very good service and payment was really prompt.”

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Posted 4 years ago

Good morning Ashley, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Got my money 3 days after sending the phone, really good and fast service.”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Package envelope came a little late as the website said in 24 hours I would recieve it but overall good service”

Helpful Report

Posted 4 years ago

Good afternoon Lauren, Thank you for your review, Within the email, it does state that it will be dispatched within 24 hours, we apologise if this did not arrive with you within this time frame as we do state to allow up to 5 working days, We are glad to hear you were happy with the rest of the service that you received, Kind regards Mazuma Mobile.

Posted 4 years ago

“Fast and well informed”

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Posted 4 years ago

Good afternoon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Straight forward website and very good price for phone and money in my bank within a week from start to finish 5*”

Helpful Report

Posted 4 years ago

Good afternoon Toby, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Contact regarding issues is a little slow. Advised phone was damaged despite it being perfect when posted. Quick to make payment though.”

Helpful Report

Posted 4 years ago

Good morning Kirsty, Thank you for your review. Looking at your order we can see that your device was sent to us with activation locked. Unfortunately, this can delay your order slightly as the device requires re-testing through the process line. This can take a few days to be retested, we apologise for any delay you may have experienced. We are glad to hear that your payment was received promptly, Kind regards Mazuma Mobile.

Posted 4 years ago

“Fast , efficient and so easy to use. Will use Mazuma again in the future !! Thank you .”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us. Kind regards Mazuma Mobile.

Posted 4 years ago

“Impressive service. Very prompt”

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Posted 4 years ago

Good morning Roger, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Excellent service and gave the price quoted.”

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Posted 4 years ago

Good morning Cameron, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Great dealing with you very easy and efficient”

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Posted 4 years ago

Good morning Stuart, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma Mobile.

Posted 4 years ago

“Quick process and money received with good communication along the way.”

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Posted 4 years ago

Good morning Helen, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Swift service and I would definitely use Mazuma Mobile again in future. Thank you!”

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Posted 4 years ago

Good morning John, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. Kind regards Mazuma Mobile

Posted 4 years ago

“Very happy with the amount and promptness of the payment for my old phone. Brilliant service”

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Posted 4 years ago

Good morning Shannon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 4 years ago

“Was good service”

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Posted 4 years ago

Good morning Natalie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Amazing and paid into my account within a day of sending it”

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Posted 4 years ago

Good afternoon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 4 years ago

“Very satisfied with the service provided by Mazuma. Very swift updates. Would definitely use them again.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for sharing your experience with us. Kind regards Mazuma Mobile

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,038 reviews