Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy process from initial contact to money paid into account.”

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Posted 4 years ago

Good afternoon Alan, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“They were struggling with extra large delivery yet they still managed to work through and do exactly what they said a same day payment Thanks you for that”

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Posted 4 years ago

Good afternoon Sharon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Not received my payment from you not good”

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Posted 4 years ago

Good afternoon Nicholas, Thank you for your review, Based on the order number you have provided with this review, I can see that payment was made to yourself the same day it was received. Please contact our team at customerservices@mazumamobile.com or call 0345 872 3000 to confirm your details with us so we can get this resolved, Kind regards Mazuma

Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

Good afternoon Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“I could not fault the speed and ease to sell my phone. Would recommend to friends and family. Thank you”

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Posted 4 years ago

Good afternoon Brenda, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“I posted 2 items sold online . The first one gone through without issue , however the second item (ipad) stated offer reduced due to defects. I rejected the offer requesting it be returned to me due to ridiculous offer . Then received an email to contact company which I have done 3 times leaving 2 messages on specified number but had no reply . No idea what is happening with my product”

Helpful Report

Posted 4 years ago

Good afternoon Stuart, Thank you for your email, I have checked your order for the iPad, I can see your device was found to have yellow halo within the LCD layer. This is where the pixels die within the LCD and turn yellow. This is usually found around the edge of the LCD screen where the battery and time stamp is. This manufacturing defect is common in a lot of the older models such as the 4's, 5's, 6's 7's and some of the older iPads such as the Minis, 2's, 3's and some of the Airs. Based on this we had to amend the offer as it did not match the grade you initially selected. All quotes given are subject to testing, If you wish to discuss this further, please contact our team at customerservices@mazumamobile.com or call us on 0345 872 3000 Kind regards Mazuma

Posted 4 years ago

“Really pleased with the service, they did exactly what they promised abs paid me really quickly. Will definitely use them again.”

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Posted 4 years ago

Good afternoon Rebecca Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quick and easy, kept me informed all the way through the process”

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Posted 4 years ago

Good afternoon Holly, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Super fast and kept informed on every part of the process. Great free posting/packing sent to your door and Fast payment would recommend.”

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Posted 4 years ago

Good afternoon Jamie, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Mazuma offered the best price for my phone, which was valued £30 higher than anywhere else I tried. The posting process was easy and the email communication throughout was excellent. The money arrived in my account without issue. Thanks!!!”

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Posted 4 years ago

Good afternoon, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Easy process from start to finish. Very happy with the service and the communications throughout.”

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Posted 4 years ago

Good afternoon James, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“All perfect. Price good. All went smoothly and fast. It was a pleasure to have a deal with you. Thanks 👍”

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Posted 4 years ago

Good afternoon Marta, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Fantastic service delivered as promised”

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Posted 4 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Its good way to sell your device”

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Posted 4 years ago

Good afternoon Mubashir, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“The whole process was seamless from collection to payment, would highly recommend Mazuma Mobile !”

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Posted 4 years ago

Good afternoon, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Have used it many moons ago never had any issues very good service and very fast very pleased thank you very much and keep safe”

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Posted 4 years ago

Good afternoon Stephen, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent service third time I’ve used them”

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Posted 4 years ago

Good afternoon Justin, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“So quick and easy. Highly recommend”

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Posted 4 years ago

Good afternoon Callum, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“We upgraded our sons phone for Christmas & Mazuma offered us the most for his old device, the process was so easy, the most he had to do was print out a tracking receipt, they acknowledged via email through the whole process. We would recommend Mazuma to anyone getting rid of any device. Definitely 5 star”

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Posted 4 years ago

Good afternoon Martin, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Fantastic service...keep up the good work”

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Posted 4 years ago

Good afternoon Diego, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews