Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,078 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both delivery drivers were professional but also chatty making me feel like a valued customer. Also second driver rearranged pallets so that the correct stones we're on top for the start of the job.”

Helpful Report

Thanks for your feedback Keith, we're glad our drivers made the experience so good! Viki

“Quick friendly and easy to order. I amended my order twice. Claire and Gillian were friendly, efficient and very accommodating. Just awaiting the delivery on 4 May. The driver also called me to say they were coming. So far so great!”

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Hi Sandra, thank you for taking the time to leave us this review, we will make sure Claire and Gillian see this. Please update this review once your delivery has arrived, we'd love to know what you think. Viki

“Thanks so much for your help Julie for trying to put all the orders for me and delivery as planned. The delivery was so pleasant and helpful. Many thanks.”

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Thanks for the review Patama, we're glad you had such a good experience, Viki

“Very helpful when placing my order. Great service, you can track your order right up to delivery. I found this very helpful. Delivery Driver was great. Thank you Paul from Bishops Stortford.”

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Thanks for taking the time to leave a review Paul, we're glad you had such a good experience, Viki

“Excellent customer service and communication. Faultless experience”

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Thanks for taking the time to leave a review Zenny, we're glad you had such a good experience, Viki

“Excellent service from order to delivery. I had to change my order on a couple of occasions but this was no issue”

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Thanks for the review, we're glad you had such a good experience, Viki

“Excellent service and delivery”

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“In the end I didnt plac emy order but this company were marvellous at contacting me to ensure that I no longer required the materials before they sold them on. Very impressive customer service”

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Thanks for still leaving a review Elizabeth, we hope you come back to us next time! Viki

“excellent service and quick response”

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“VERY GOOD SERVICE.”

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Thanks for this review Kenneth, we're glad you had such a good experience, Viki

“For our garden patio we used Marshalls Symphony Classic porcelain tiles and they are fantastic... Marshalls delivered to our home exactly on time. The tiles give an upmarket feel to our garden and the texture is smooth to walk on and yet still safe when wet. We used JWK Building & Landscaping Ltd (Romford) as an approved installer on our 5mx4m garden patio. Their quote extremely completive and the work was finished a day early (including some extra work not originally quoted for). Billy (the owner) and Dan and Brian who did the work were extremely professional and friendly... I would highly recommend both the Symphony classic range of tiles and JWK Building & Landscaping Ltd.”

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Hi John, thank you very much for the kind words! We shall pass this onto JWK Building & Landscaping. Thanks, Jacob

“Have had Marshall’s products before Hence the repeat order. Always been very happy.”

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“Quick service from ordering to delivery. Delivery driver called prior to delivery and followed instructions left for unloading the slabs.”

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“Hassle-free ordering and delivery service. Part of the order was missing on the initial delivery, but a call to customer services easily rectified the situation. Missing parts were re-shipped to us within a week.”

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“Extremely helpful and excellent customer service”

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“Great price, wonderful website and such a courteous delivery driver”

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“Really happy with the Paving Circle we ordered. Even though the centre paving slab was slightly damaged, the Customer Support team were quick to reply when we contacted them and sent a replacement slab straight away. Over all, we are very satisfied with the product and service.”

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“Excellent service, went out of their way to track down some Tegula walling after their website said it was out of stock. Good communication and fast delivery. The Tegula walling blocks are very good, I am not a builder but these blocks were so easy to lay, I built the wall myself after learning from a couple of Youtube videos! Saved myself £2K builder's quote.”

Marshalls Plc 5 star review on 25th April 2021

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“Excellent service. Received on time and in good condition. Delivery driver gave a friendly and efficient service”

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“Absolutely fantastic after trying various companies that some never even got a reply from found Marshalls to be the best for returning calls and products 100% accurate”

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Marshalls Plc is rated 4.5 based on 1,078 reviews