Thank you for your feedback. We’re sorry to hear about your experience.
After checking the order details, it appears that the product selected at checkout was our Road Map, which displays a much wider and less detailed view than the MasterMap layer shown during browsing. This would explain why the downloaded file didn’t match the area you expected — the system delivers exactly the item placed in the basket.
We’re always happy to help before or after an order. Our team is available by phone and live chat Monday–Friday, 9am–5pm, and by email at support@mapserve.co.uk. If you’d like us to look into this further or help you get the correct map, please get in touch and we’ll be glad to assist.
“I have long been a user of the "MapServe" business, and have always received a first class service.
In addition more and more sets of information are being added making this a one stop shop.”
Thank you for your kind words, Brian! We’re thrilled that MapServe has consistently delivered first-class service and continues to add value as a one-stop shop.
Warm regards,
Team MapServe
“I was given the impression that it would be 20% less than the main competitor, but it was not that much of a reduction. There were more choices in the price bandings. I don't recall an option for grid density (25 or 50m), but luckily a 50m grid was in place, along with a useful scale bar, to confirm everything. I never understand why road junctions always have lines across them, which I always remove.”
Dear Justin, thank you for sharing your feedback.
Our pricing is fully transparent on the site, including all bandings and options, so customers can compare everything before ordering. The junction lines are included as part of our standard mapping style, as many users rely on them, but we appreciate knowing how different customers prefer to work with the final output.
Your comments are helpful and we’re always refining the experience based on how people use the product. If you need any assistance with your order please get in touch with us at support@mapserve.co.uk.
Thank you for your amazing review! We're so glad to hear that our service met your professional needs with quick downloads and great pricing. Your feedback truly motivates us to keep delivering the best.
Warm regards,
Team MapServe
Thank you for your fantastic review! We're thrilled to hear that you found MapServe easy and quick to use. Your positive feedback is greatly appreciated!
Warm regards,
Team MapServe
Thank you for your lovely review! We're thrilled to hear that you found our map access easy and the process simple. Providing a great service at a fair price is what we aim for, and your feedback truly motivates us.
Best wishes,
Team MapServe
“Easy to use service, competitively priced and easy to download immediately. I’ve been using this website for data for years now and always works well.”
Thank you for your wonderful review, Hugh! We're delighted to hear that you find our service easy to use and competitively priced. Your continued support over the years means a lot to us, and we're always here to provide you with reliable data.
Warm regards,
Team MapServe
Thank you for your positive review, Tony! We're glad to hear that you had a good experience with us. Your feedback encourages us to keep up the great work.
Warm regards,
Team MapServe
Thank you for your fantastic review, Ian! We're so glad to hear that you found the process of selecting and downloading the Basemapping to be quick and efficient. Your positive experience is exactly what we strive for, and we appreciate your feedback!
Best wishes,
Team MapServe
Thank you for your fantastic review, Sam! We're thrilled to hear that you find MapServe to be better than ProMap. Your feedback inspires us to keep enhancing our service for our valued users like you.
Warm regards,
Team MapServe
Thank you for your wonderful review, Duncan! We're delighted to hear that you found our service great and our website easy to navigate. Your satisfaction is our priority, and your feedback motivates us to continue doing our best.
Best wishes,
Team MapServe
Thank you for your great review! We're thrilled to hear that you're finding our service improving and that the detail visibility is helping you identify the areas you need. Your feedback is invaluable to us as we continue to enhance our platform.
Warm regards,
Team MapServe
“I have used the service for years. It has never let me down. I can find exactly what I want at a price I am happy to pay. I can't see me ever using a different provider.”
Thank you for your fantastic review, Adele! We're so happy to hear that our service has been consistently reliable for you over the years. Your loyalty and satisfaction mean everything to us, and we're committed to keeping you happy with our offerings.
Warm regards,
Team MapServe
Thank you for your awesome review, Ben! We're really pleased to hear that you found our website easy to use and enjoyed a quick download experience. Your recommendation means a lot to us, and we’re here to keep making your experience great!
Warm regards,
Team MapServe
Thank you for your wonderful review, Kok! We're so glad to hear that you found our website clear and user-friendly. Making your experience easy is our top priority, and your feedback encourages us to keep enhancing our services.
Warm regards,
Team MapServe
Thank you for your wonderful review, Rachael! We're thrilled to hear that you find our software easy to use and fairly priced. Your satisfaction is our priority, and we appreciate your support in helping us grow.
Warm regards,
Team MapServe
Thank you for your fantastic review, Sarah! We're delighted to hear that you find our service easy to use and appreciate the immediate downloads in your preferred formats. Your feedback means a lot to us and motivates our team to keep improving.
Warm regards,
Team MapServe
“Running a surveying business this website is so useful for getting OS tiles and checking boundary lines etc. Simple and easy to use. Easy to download drawings to!”
Thank you for your amazing review, Jacob! We're thrilled to hear that our website has been so useful for your surveying business and that you find it simple and easy to use. Your satisfaction is what drives us, and we appreciate your feedback!
Warm regards,
Team MapServe
Thank you for your fantastic review, Arun! We're thrilled to hear that you experienced our professional service. Your kind words inspire us to keep delivering the best for our valued customers.
Warm regards,
Team MapServe
