“Overall I am quite happy with the service. Starting out the website isnt the particularly logical to use and I mistakely purchased drawings in the wrong format. After a few goes it got easier. I have experienced a few glitches recently to do with searching using grid refs / latitude and logitude coordinates and also postcodes. I have been receiving blank previews and had to search using another option from the pull down menu. This often gives areas outside of the area I require and I cant move the map to the desired location due to the restriction in field of view for that search area. Using other search options to grid reference is not always possible as a lot of the sites I need mapping for are rural or remote without place names, addresses, post codes, etc.
A bigger concern is the price of mapping, although cost is payable by our clients they always comment on how much the maps are! This has meant that we have had to reword our estimates and quotes stating likely costs of associated mapping as these are in some cases very expensive. An area with virtually no linework or annotations costs the same as an area with loads of information....Does this have to be the case? Rural mapping may cost proportionally less than urban mapping or vice versa...Does this have to be the case? Also what constitutes urban mapping and what constitutes rural mapping?
Thanks.”
Thanks for your feedback, Alex. We're glad you're generally happy with the service.
Some of the issues you’ve raised—like format selection and coordinate searches—often come down to input specifics. That said, we’re continuously improving the interface and reviewing recent glitches you've mentioned to ensure smooth use, especially for rural sites.
Regarding pricing, mapping costs are set by Ordnance Survey and apply uniformly regardless of detail level, which can seem disproportionate in less dense areas.
If you need any help using specific tools or selecting formats, feel free to reach out to support@mapserve.co.uk.
“Found by accident, but sometimes things occurring by chance rewards you. The interface is great, orders and downloads are swift…2d map downloads working well…”
Thank you for your fantastic review, Simon. We're so glad you stumbled upon us and that you're enjoying the interface and speedy downloads. It's great to hear the 2D map downloads are working well for you. We can't wait to serve you again in the future.
“Great idea for me as a garden designer when doing large scale designs as saves hours of onsite measuring and plotting. Was a little confused when tryin to get the map I wanted but the live chat was excellent and soon resolved my question”
Thank you for the great review, Gilly! We're thrilled to hear that MapServe is saving you time on your large scale designs. It's fantastic to know that our live chat helped clarify things for you. Your feedback is much appreciated, and we're always here to assist whenever you need it!
“Impressive amount of extra data available to buy,
like surrounding building heights , contours , legal boundaries . Would be useful if you could buy additional layers for the same map … without having to buy the map again … if that’s possible .”
Thank you for the insightful review, William! We're glad to hear you find our additional data options impressive.We understand your issue however we can't change the map after it has been generated at the moment. We appreciate your feedback and are here to assist you whenever you need!
“It's a good application to download OS maps, but it could be better if we could move free in the map when we insert an address, it is limited always having in the middle the addrees that you insert.”
Thank you for the thoughtful review, Jorge! We're glad to hear that you find MapServe helpful for downloading OS maps. We appreciate your feedback regarding the map navigation feature, however we need to limit free paning on MasterMap due to royalty reasons. We can help you get past this issue however, please drop us an email at support@mapserve.co.uk for assistance. If you have any more suggestions, feel free to share them with us!
Thank you for your review! We're delighted to hear that you find MapServe easy to use. Your positive feedback is important to us, and we're here to ensure your experience remains smooth and enjoyable.
Thank you for the nice review! We're glad to hear that you find MapServe easy to use and appreciate our technical support. Your feedback motivates us to keep improving!
“Would use more often if it were at a fixed lower price inclusive of 3D terrain levels. I find I mistakenly download a file then wake up to the fact I haven't got the information needed, then get asked to pay the full price for the remaining item”
Thank you for taking the time to provide a review of MapServe. Unfortunately, we cannot offer a fixed price for the maps as the royalties change depending on location, map type and format. Please drop us an email at support@mapserve.co.uk with your issue and we'll do our best to assist you,
“It is much improved since you can submit the map reference.
would be 5 stars, but when you put in the postcode it limits the amount that you can move the map centre, I live and work in a very rural area and this is very frustrating when I cannot move the map to centre over the point I require.”
Thank you for taking the time to provide a review of MapServe! We appreciate your feedback. Please note we need to limit free panning on OS MasterMap due to royalty charges. However, you can use another search method such as eastings/northings or grid reference numbers to search for your location which should place the map directly on your property. We hope this helps.
“Nice service to use, quick to find and download maps.
Could be easier to save selections and navigate drafts and previous purchases.
Overall very good.”
“Fairly easy to use to locate and download the area you are after.
I haven't used the .dwg yet so am not sure how much level information comes with it”
“When I was looking for a mapping resource, I looked at a few but found Mapserve right for me. It was simple to use from the start. The only issue i do have is that I would like to use a specific boundary from a CAD drawing to the map but I have to convert this myself...which i just dont have time for. It would be great if Mapserve allowed this to happen.”
Thank you so much for your for choosing MapServe as your mapping resource. We truly appreciate your support and loyalty. Regarding your feedback we offer the upload of a KML file so that might help with a tricky outline of an area. If not please get in touch with us at support@mapserve.co.uk as we would love to discuss more of your mapping needs.
“Offers a comprehensive range of mapping data and the site works well and is easy to use. Reasonable prices. The restriction on the number of location viewings is annoying.”
Thank you for your kind review and rating MapServe.
We understand your frustration regarding the restriction on the number of location viewings, and we apologize for any inconvenience caused however this is necessary due to royalty reasons. If you are ever having issues due to that please email us at support@mapserve.co.uk and we'll be happy to assist you.
“Hi, I really like the website and the price, but unfortunately I was not able to use the output supplied and so had to purchase again from a (more expensive) competitor.
My software uses shapefiles for background mapping, but has a tool to convert .dxf files too. However the .dxf file your company supplied was not recognised by my software, whereas the one provided by the competitor was. This is the first time I have had this problem of my software not recognising a .dxf file.
Cheers
Geoff”
Dear customer, we are sorry to hear about your issue. Can you please send us an email at support@mapserve.co.uk explaining the issue and we'll do our best to assist you.
“a useful addition to any designers armoury , planning is now an entrensic part of any redeveopment and being able to source drawings for site and location plans to accompany applications essential , an on line tool , easy to use and reasonably priced”
