“As a non professional person needing a map for a domestic planning permission your service was too hard to use. The map downloaded as a dwg file which I could not open with my newish android nor my partners Apple computors. I download the necessary app which could open the map but would not let me edit it until I paid to download the vip version. Then my newish HP printer would not print the map woth out further downloads. The map outline was so faint a screenshot did not work. After several hours of strugle and considerable expense I abandond your map and solved my problem is another way.”
Thank you very much for taking the time to share your experience. We are genuinely sorry to hear that you encountered such difficulties and fully understand how frustrating this must have been. Please be assured that our maps are available in a range of formats, including PDF and PNG, which can be opened and printed easily without the need to download any additional software or applications. You only need to change the format before placing the order as shown on the onboarding messages. Should you ever require assistance in the future, our support team would be more than happy to help — you can reach us at support@mapserve.co.uk. We would be delighted to guide you through the process and ensure you receive your maps in the format best suited to your needs.
- Team MapServe
Thank you for your feedback. We’re sorry to hear the map did not meet your requirements. Please note that we do offer 1m contours as an additional layer to OS MasterMap in CAD format, should you need levels on your plans. The map you received was exactly as shown on the preview at the time of purchase. If you would like any assistance in selecting the right data for your needs, our support team would be very happy to help — you can reach us at support@mapserve.co.uk
- Team MapServe
Hello, we're sorry to hear that your order was not usable. Can you please get in touch at support@mapserve.co.uk and we'll do our best to assist you with this order.
- Team MapServe
“product is great and very easy to use.
I just wish you could add layers on to products, maps are needed start of job and the job then progresses, often with the need for additional information such as boundary info.
Existing services are needed also, to save going to others.”
Thank you for taking the time to share your thoughts. We’re pleased to hear you find the product easy to use.
Regarding your suggestion about adding layers and boundary information: we actually already offer additional layers, including freehold boundary data, in CAD format. These layers are intended to support projects as they progress and to help consolidate information without needing to source it elsewhere.
If you’d like more details or need assistance accessing these layers, please feel free to get in touch with us at support@mapserve.co.uk. We’re always happy to help and appreciate your feedback.
Thank you so much for your wonderful review, Masoud! We're delighted to hear that you find our tool user-friendly and easy to navigate, along with our comprehensive range of products. Your feedback inspires us to continually enhance our offerings and strive for excellence. We truly appreciate your support and look forward to having you back soon!
Warm wishes,
Team MapServe
Thank you so much for your fantastic review, Nigel! We’re thrilled to hear that you found our service efficient and fast. Delivering quality OS map data with ease is what we strive for, and your satisfaction motivates us to keep it up. We appreciate your support and look forward to serving you again soon!
Warm wishes,
Team MapServe
Thank you for your kind words! We're thrilled to know that you find our service reliable and that it has consistently worked well for you. Your feedback inspires us to keep providing the best experience possible. We appreciate your support and look forward to serving you again!
Warm wishes,
Team MapServe
Thank you for your positive review, Malcolm! We’re thrilled to know that you found our CAD maps quick and easy to use. It's always our goal to provide seamless solutions that save our customers time and effort. We appreciate your support and look forward to serving you again soon!
Warm wishes,
Team MapServe
Thank you for your amazing feedback, Mark! We're delighted to hear that you found our platform easy to use and enjoyed the speedy delivery of quality outputs. Your satisfaction means the world to us, and we can’t wait to serve you again!
Warm wishes,
Team MapServe
“Not all mapping datd providers websites are created equal. I've used quite a few and MapServe is the best Im aware of. The interface is intuitive and efficient making it a cinch to grab a map AND be working on the file within a minutes ot two. Checkout process is quick and easy and allows project reference numbers to be assigned with ease for accounting or project management. Download is immediate. The data always strikes ma as being good value too. It;s been my go-to supplier for all mapping data for nearly 10 years now without a single issue or niggle.”
Thank you so much for your glowing review, Stewart! It’s fantastic to hear that you’ve had such a positive experience with MapServe over the past decade. We truly appreciate your loyalty and look forward to continuing to support your mapping data needs for many more years to come!
Warm wishes,
Team MapServe
Dear Peter,
Thank you for your review.
We’re sorry to hear the mapping didn’t meet your expectations. We use Ordnance Survey’s MasterMap, which is the most detailed and up-to-date mapping dataset available in the UK and is refreshed on a fortnightly cycle. However, if an area has not been recently surveyed by the OS, that limitation affects all providers equally, as the data originates from a single national source.
We understand how frustrating that can be, especially when accuracy is critical, and we appreciate you taking the time to flag it. If you’re willing, we’d be happy to look into your specific case to confirm the data status for your area. You can get in touch with us at support@mapserve.co.uk
Best regards,
The MapServe Team
Dear Luke, thank you for your feedback—we're really pleased to hear you’re happy with the service overall. We completely understand the frustration around view limits. These are necessary due to royalty restrictions set by the data licensors. That said, it's worth noting that MapServe is one of the few providers that still offers free previews of OS MasterMap data—many others charge just to view it. We’re committed to keeping our service as accessible and cost-effective as possible, and we truly appreciate your continued support.
Thank you for your fantastic review, Max! We're so glad to hear that you found our service easy and simple to use. We're looking forward to having you back again soon!
Warm wishes,
Team MapServe
Thank you for your wonderful review! We're thrilled to hear that you find our site user-friendly and that our staff has been helpful. Your satisfaction is our top priority, and we’re always here to assist you whenever you need us.
Warm wishes,
Team MapServe
“Very good service. Only one complaint, I was not able to use your service once as I had run out of previews. I was able to get this resolved after an email. I do hope that this will not be a recurring issue.”
Thank you for your thoughtful review, David! We're glad to hear you were satisfied with our service and appreciate your patience in resolving the previews issue. We need to limit previews due to royalty reasons but if that happens please get in touch and we'll be happy to assist you.
Warm wishes,
Team MapServe
Thank you for your great review, Andy! We're delighted to hear that everything is working well for you and that you find our pricing reasonable. Your satisfaction is our priority, and we're here to help anytime you need assistance!
Warm wishes,
Team MapServe
Thank you for your fantastic review, Iain! We're thrilled to hear that you find our service easy to use and that the downloads are straightforward. Your positive experience means a lot to us, and we're always here to help if you need anything!
Warm wishes,
Team MapServe
“Mapserve provides a valuable service at a reasonable cost. I have not taken advantage of all of the options available but for surveys have made MapServe my go to supplier.”
Thank you so much for your wonderful review, Gerald! We're thrilled to hear that you've chosen MapServe as your go-to for surveys. We're here to help, and we look forward to supporting you with all the options we offer in the future!
Warm wishes,
Team MapServe
Thank you for your wonderful review, William! We’re so glad to hear that MapServe has been a valuable tool for your planning maps over the years. It’s great to know that our reasonable pricing and the DWG facility have made a positive impact on your CAD drawings. Your support means the world to us!
Warm wishes,
Team MapServe
