“Overall I am quite happy with the service. Starting out the website isnt the particularly logical to use and I mistakely purchased drawings in the wrong format. After a few goes it got easier. I have experienced a few glitches recently to do with searching using grid refs / latitude and logitude coordinates and also postcodes. I have been receiving blank previews and had to search using another option from the pull down menu. This often gives areas outside of the area I require and I cant move the map to the desired location due to the restriction in field of view for that search area. Using other search options to grid reference is not always possible as a lot of the sites I need mapping for are rural or remote without place names, addresses, post codes, etc.
A bigger concern is the price of mapping, although cost is payable by our clients they always comment on how much the maps are! This has meant that we have had to reword our estimates and quotes stating likely costs of associated mapping as these are in some cases very expensive. An area with virtually no linework or annotations costs the same as an area with loads of information....Does this have to be the case? Rural mapping may cost proportionally less than urban mapping or vice versa...Does this have to be the case? Also what constitutes urban mapping and what constitutes rural mapping?
Thanks.”
Thanks for your feedback, Alex. We're glad you're generally happy with the service.
Some of the issues you’ve raised—like format selection and coordinate searches—often come down to input specifics. That said, we’re continuously improving the interface and reviewing recent glitches you've mentioned to ensure smooth use, especially for rural sites.
Regarding pricing, mapping costs are set by Ordnance Survey and apply uniformly regardless of detail level, which can seem disproportionate in less dense areas.
If you need any help using specific tools or selecting formats, feel free to reach out to support@mapserve.co.uk.
“Easy to use and the National Tree Map is brilliant when there is no topographical survey. Many options to choose from including historical data, and the plans are clear and immediately delivered.”
Thank you for the amazing review! We're so glad to hear that you find MapServe easy to use. It's great to know that you appreciate the variety of options we offer. Your satisfaction is our priority, and we're always here to help with any mapping needs you have in the future!
Thank you so much for your kind words, Lewis! We're delighted to hear that you appreciate the high quality of our maps and our customer service. Your satisfaction is our top priority, and we’re here to help whenever you need assistance. We look forward to continuing to serve you!
“As an Architects practice who started in 2020, we've been using map serve for 5 years now and it couldn't be easier to use, to get what we need for our projects. Here's to many more years.... Don't change anything please.”
Thank you so much for your wonderful review, Phil! We're thrilled to hear that MapServe has been a valuable tool for your architectural practice over the past five years. Your support and feedback mean the world to us, and we’re committed to keeping things as seamless and user-friendly as you've come to expect. Here’s to many more successful projects together!
“I find the platform so easy to navigate and can very quickly establish the Base Mapping I am looking to download. The Download is fast and efficient and I can be working on my DWG within minutes”
Thank you for the fantastic review, Ian! We’re delighted to hear that you find MapServe easy to navigate and that you can quickly establish the Base Mapping you need. It's great to know our fast and efficient download process is helping you get to your DWG in no time. We truly appreciate your feedback and look forward to supporting your mapping needs in the future!
“Tried the site for the first time, attracted by the ability to see the detail you're purchasing when selecting the data, issues over the format of the map were efficiently addressed. I shall use the site again”
Thank you for your glowing review! We're thrilled that you found our site helpful and that we could efficiently address your formatting concerns. We look forward to welcoming you back for your next site visit.
“Found by accident, but sometimes things occurring by chance rewards you. The interface is great, orders and downloads are swift…2d map downloads working well…”
Thank you for your fantastic review, Simon. We're so glad you stumbled upon us and that you're enjoying the interface and speedy downloads. It's great to hear the 2D map downloads are working well for you. We can't wait to serve you again in the future.
Thank you for the excellent review, Pete! We're so pleased to hear that you experienced trouble-free service and found our host of features useful. Your satisfaction is our top priority, and we're always here to assist you with anything you might need.
Thank you for your kind feedback.
We're delighted you found the website straightforward and the CAD file neat and well-layered.
Should you need anything further, we're always happy to help.
Thank you for taking the time to leave a review. We're glad to hear things were generally okay, but we'd love to know what we could have done to make your experience better. If you have any specific feedback, we're always keen to improve. Please email us at support@mapserve.co.uk
Kind regards,
MapServe Team
Thank you so much for the fantastic review, Maggie! We're thrilled to hear that you had a great experience with our service. Your support means a lot to us, and we're always here to help if you need anything in the future!
Thank you for the wonderful review! We're so glad to hear that you found everything efficient. Your feedback motivates us to keep up the great work. If you ever need assistance or have questions, feel free to reach out anytime!
Thank you for the stellar review! We're thrilled to know that you find our service quick and easy, and we appreciate your loyalty over the years. It's great to hear that our added extras come in handy for you. If there's anything more we can do, just let us know!
Dear Arnold,
Thanks for your feedback — and sorry to hear about the trouble accessing the OS plan. Our CAD files are supplied in standard DWG format, which should be compatible with AutoCAD and most vector-based tools, though some versions of CorelDRAW may require conversion or specific import settings.
We’re also sorry to hear your refund request hasn’t been responded to — that’s not the experience we aim to deliver. Please email us directly at support@mapserve.co.uk with your order number and we’ll ensure it’s resolved immediately.
Thanks again for raising this — your input helps us improve.
MapServe Team
Thank you for the fantastic review, Stephen! We’re thrilled to hear that you find our site easy to use and appreciate the variety of layers available for your maps. Your feedback helps us continue to improve and provide the best experience possible. If you have any questions or need assistance, we're here to help!
Thank you for the wonderful review, Tim! We’re delighted to hear that you find our service easy to use and efficient. It's great to know that you can access your DWG files whenever you need them. If you ever have any questions or need assistance, we’re just a click away!
Thank you for the amazing review, John! We're so glad to hear that you've found MapServe to be user-friendly and reliable over the years. Your continued support means the world to us, and we're always here to help if you need anything!
Thank you for the incredible review! We're excited to hear that you think MapServe is one of the best. Your feedback really motivates us to keep improving and providing top-notch service. If you ever need assistance, we're just a message away!
Thank you for the fantastic review, Norman! We're thrilled to hear that you find our website easy to use and appreciate our pricing. Your support means a lot to us, and we're always here to help if you need anything!
Thank you for the wonderful review, Any! We're delighted to hear that you regularly download mapping data with ease and appreciate our prompt customer service. Your feedback is invaluable to us, and we're always here to assist you whenever you need it!
