Thank you so much for taking the time to provide us with your feedback on your experience with MapServe. We truly appreciate your input and we sincerely apologize for any inconvenience caused.
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Dear customer thank you for your feedback. We have various tools available on the website, automatic and manual ones to help you draw the outline of your building but you do need to click on them to work before you add the map to your basket. Please send us an email at support@mapserve.co.uk and we'll do our best to assist you.
“in fact I have not been able to download the plan I have paid for. Probably did not understand the system .
Previously I have bought direct from Ordnance Survey plans at either six inch or twelve inch to the mile; and have received a print by post. That was much easier.”
“Purchased black and white osmap from website, only to find out that it contained layers which when switched off particular layer i.e green area side of the particular plot, it was switching off part of the boundary line too, trying to take of shaded area was nightmare, tried to get help, but was fobbed off by Stefani, staying this is how it comes, but this was not my first purchase, as I did purchase before and got how I wanted. No helps whatsoever”
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience fell short of expectations. We have responded to your email but we did not hear back from you. Could you email us at support@mapserve.co.uk so that we can help you with your issue please?
“I was disappointed to only discover that the map I wanted is not downloadable to desktop and only discovered that after I had paid for it and no refund was available. I was told that the service was for recreational purposes.”
Dear Alan, could you please email us at support@mapserve.co.uk with your issue and we will do our best to help you. We are sorry to hear our services did not meet your expectations.
Regards
MapServe Team
