“As a non professional person needing a map for a domestic planning permission your service was too hard to use. The map downloaded as a dwg file which I could not open with my newish android nor my partners Apple computors. I download the necessary app which could open the map but would not let me edit it until I paid to download the vip version. Then my newish HP printer would not print the map woth out further downloads. The map outline was so faint a screenshot did not work. After several hours of strugle and considerable expense I abandond your map and solved my problem is another way.”
Thank you very much for taking the time to share your experience. We are genuinely sorry to hear that you encountered such difficulties and fully understand how frustrating this must have been. Please be assured that our maps are available in a range of formats, including PDF and PNG, which can be opened and printed easily without the need to download any additional software or applications. You only need to change the format before placing the order as shown on the onboarding messages. Should you ever require assistance in the future, our support team would be more than happy to help — you can reach us at support@mapserve.co.uk. We would be delighted to guide you through the process and ensure you receive your maps in the format best suited to your needs.
- Team MapServe
Hello, we're sorry to hear that your order was not usable. Can you please get in touch at support@mapserve.co.uk and we'll do our best to assist you with this order.
- Team MapServe
Dear Peter,
Thank you for your review.
We’re sorry to hear the mapping didn’t meet your expectations. We use Ordnance Survey’s MasterMap, which is the most detailed and up-to-date mapping dataset available in the UK and is refreshed on a fortnightly cycle. However, if an area has not been recently surveyed by the OS, that limitation affects all providers equally, as the data originates from a single national source.
We understand how frustrating that can be, especially when accuracy is critical, and we appreciate you taking the time to flag it. If you’re willing, we’d be happy to look into your specific case to confirm the data status for your area. You can get in touch with us at support@mapserve.co.uk
Best regards,
The MapServe Team
Dear Arnold,
Thanks for your feedback — and sorry to hear about the trouble accessing the OS plan. Our CAD files are supplied in standard DWG format, which should be compatible with AutoCAD and most vector-based tools, though some versions of CorelDRAW may require conversion or specific import settings.
We’re also sorry to hear your refund request hasn’t been responded to — that’s not the experience we aim to deliver. Please email us directly at support@mapserve.co.uk with your order number and we’ll ensure it’s resolved immediately.
Thanks again for raising this — your input helps us improve.
MapServe Team
Thank you very much for taking the time to share your valuable feedback about your experience with MapServe. We would like to understand the specific issues you faced in more detail. Could you please provide us with more information via email at support@mapserve.co.uk? We'll try our best to assist you with your issue.
“I am still waiting for a refund for not 1 but 2 PDF OS maps which were downloaded not-to-scale. Difficult system to navigate. In all honesty I would avoid using Mapserve until they make the process of selecting a site plan foolproof.”
Dear customer, we are sorry to hear about your issues. Both of your orders were refunded on the 13th of April. The refunds usually take 2-3 working days to arrive in your bank account or if they are ordered very soon after placing an order you will see that a charge has not been placed on your account. Please send us an email at support@mapserve.co.uk if you would like any assistance with that. We have also let you know how to place an order through our website and we'll be happy to help you understand how to navigate the page if you would like to book a demo with us. I hope this helps.
“I've bought 3 maps in the last three months and all of them don't show the exact buildings for my neighbours. I have survey my properties so I can draw up a site plan,I expected the neighbours properties to show the exact site plans.”
Dear customer, please email us at support@mapserve.co.uk and we'll be glad to assist you with this. Can you also check please that your printer is set to print at 100% size (see printer settings in the application you're using to print the plan)?
Hello, we are sorry to hear you had such a poor experience with our website. Our technical team is looking into this issue with your order right now and we'll update you as soon as possible regarding this order. Please send us a message at support@mapserve.co.uk and we'll do our best to assist you.
