Mapdec Cycle Works Reviews

Name: Mapdec Cycle Works
Address: Unit 1, Westmorland Business ParkGilthwaiterigg Lane, Kendal
Rating: 4.92

4.9 Rating 855 Reviews

99 %

of reviewers recommend Mapdec Cycle Works

4.9

Based on 855 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mapdec Cycle Works:

A state of the art cycling studio and Workshop in Kendal with a small selection of products for the Adventurous Cyclist.

Visit Website

Phone:

1539267562

Email:

sales@mapdec.com

Location:

Unit 1, Westmorland Business ParkGilthwaiterigg Lane
Kendal
LA9 6NS

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Mapdec Cycle Works 5 star review on 22nd August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant, thank you Paul and Jake. I love my new Time ADHX45. It was well worth the journey from South Wales. I really value the fact that my bike had been built with great skill and attention to detail. And that it has been customised to my requirements rather than those of the marketing dept of some large bike company. I wish you every success and hope that a lot more cyclists see the sense in adopting your custom approach to bike buying.”

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Posted 1 year ago

Thanks Richard, Sorry for the Monday morning cleaning and delivery chaos.

Posted 1 year ago

“Top marks, Mapdec went through the hoops to resolve an invoice problem caused by my location”

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(Kendal) - Posted 5 days ago

“I love Hannah so much , it hurts! Amazing knowledge , amazing customer services , amazing human being - I love her !!!! xxx”

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Posted 1 week ago

Thanks Warren.. Just for others reading this. Warren just called for some advice on tyres he was struggling to find help elsewhere. He was not a paying customer so his review shows as unverified.

Posted 1 week ago

“Excellent service from the team at Mapdec, Madeline was super helpful and provided great comms when I bought my Time ADH from them.”

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(Kendal) - Posted 1 week ago

“Purchased a frame from mapdec few weeks back within 24 hours I had a call telling me the frame had been inspected and ready for collection. I will be be having it built by them as I have every confidence of this firm building me a sensible bike”

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(Kendal) - Posted 1 week ago

“Great service- Paul obviously very knowledgeable and that's why I traveled from Huddersfield to get his expertise. I knocked 1 star off just for the delay from bikone- I'm not sure if this is something you can rectify- it seems the rep in the UK was delaying or saying the bottom bracket should have arrived. It took 2 months which is a long time to be without bike. Like I said, this may be out of your control but maybe feed it back to bikone rep.”

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(Kendal) - Posted 2 weeks ago

“Fast postage - great service”

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(Kendal) - Posted 2 weeks ago

“I cannot thank paul and his team enough for the advice and helping me purchase the right carbon wheels for my road and gravel bike , plus the work done to both bike in the workshop full service on gravel , bike fit & small service on road bike, also putting right the work done on my bikes done wrong !!! by a big retail cycle store never me mention no names !! Sod it yes I will wheelbase !!! Never go back there . Mapdec you have just restored my faith in someone who will take extreme care in what you do on people's bikes. I cannot thank you enough again , and if anyone else is reading this review honestly I can't recommend Mapdec cycle work enough, get yourself there you won't be disappointed at all.”

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(Kendal) - Posted 3 weeks ago

“Custom build Willier Filante SL, Campagnolo super record 12 speed wireless group set, Campagnolo Bora 60mm wheel set. I drove two 500 miles round trips from my house for the build, this is a testament to the team at Mapdec. Paul, Hannah, Madeline and the team were absolutely fantastic from start to finish in my build and bike fit. I supplied all the new parts. The group-set had a pairing issues so the team worked tirelessly with supplier sorting out the replacement parts under warranty. If you want a custom build, repair, service the only business that can do a professional, quality job in the entire UK is Mapdec.”

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(Kendal) - Posted 3 weeks ago

“I was recommended Mapdec Cycle Works by a friend as I was struggling to get the SRAM AXS gears on my road bike to work correctly after a minor crash. I called Mapdec and Madeline who answered the call was very helpful and pleasant to deal with. I was informed I did not have to book my bike in, but was invited to drop in with it at any time. On arriving at Mapdec's premises I was introduced to Hannah one of the technicians who took care to listen to my description of the issue and what I had done to try to rectify the problem myself. After only half an hour the problem had been diagnosed and repaired at a very reasonable charge. From my experience and from what I saw at Mapdec they are a very professional outfit who stand out compared to other cycle shops I have used in their abilities and customer service. If I have any further problems with any of my bikes that I cannot resolve myself I would not hesitate driving the 30 miles to Mapdec to use their services again. Many thanks to Hannah and Madeline.”

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Posted 4 weeks ago

Thanks for the full review, Hannah and Maddie are delighted to get named for their efforts. Thank you,

Posted 4 weeks ago

“Comprehensive service on an e-bike, including suspension forks. The mechanics use an online booking portal which kept me up to date on work done, costs, progress etc. Good chat with them when I dropped off and collected the bike to go over everything. Work completed to a very high standard, top stuff!”

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(Kendal) - Posted 1 month ago

“Good quality service, prompt and great comms”

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(Kendal) - Posted 1 month ago

“Knowledgable and friendly service. Process was smooth and the bike fit before setup meant the bike is perfect for me”

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(Kendal) - Posted 1 month ago

“Very helpful”

Mapdec Cycle Works 5 star review on 3rd October 2025

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(Kendal) - Posted 1 month ago

“Very Fortunate to have,Local,a Team,of,1st Class Mechanics,who get you back out, Cycling,be it for, servicing or emergency work.”

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(Kendal) - Posted 1 month ago

“Fantastic serivce. Mapdec fitted new cranks and speed play pedals to my bike. The mechanic was so patient with sorting the new cleats on my shoes and making sure I could clip in and out easily. Thank you”

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(Kendal) - Posted 1 month ago

“It would be hard to meet a more enthusiastic and knowledgeable group of people than the team at Mapdec. Went there to try out some bikes and despite crummy Lake District weather, had a great time. Learnt a lot about carbon frame and wheel building. Paul’s YouTube videos speak for themselves and his knowledge shines through, Hannah and the mechanics team quickly sorted out bike fit and got us rolling and I defy anyone to meet a more enthusiastic organizer than Madeline. Even managed a hot shower after our rides with a towel for my ride buddy who forgot his. Would be better if it wasn’t 5 hours drive from London but geography aside, can’t recommend highly enough.”

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(Kendal) - Posted 1 month ago

“Everyone at Mapdec is super friendly and knowledgeable and I really like the online communication system. Thanks to Hannah for explaining everything clearly to me and leaving my bike as good as new! Highly recommend :)”

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(Kendal) - Posted 1 month ago

“Very helpful and professional. I would definitely use them again,if in the area .”

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(Kendal) - Posted 2 months ago

“V quick service. Excellent”

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(Kendal) - Posted 2 months ago

“Had a wilier filante custom build. absolutely brilliant experience, from start to finish. Attention to detail and quality of build/service is second to none, can’t recommend enough”

Helpful Report

(Kendal) - Posted 2 months ago

Mapdec Cycle Works is rated 4.9 based on 855 reviews