Mapdec Cycle Works Reviews

Name: Mapdec Cycle Works
Address: Unit 1, Westmorland Business ParkGilthwaiterigg Lane, Kendal
Rating: 4.92

4.9 Rating 851 Reviews

99 %

of reviewers recommend Mapdec Cycle Works

4.9

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mapdec Cycle Works:

A state of the art cycling studio and Workshop in Kendal with a small selection of products for the Adventurous Cyclist.

Visit Website

Phone:

1539267562

Email:

sales@mapdec.com

Location:

Unit 1, Westmorland Business ParkGilthwaiterigg Lane
Kendal
LA9 6NS

Write Your review

Tell us how Mapdec Cycle Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mapdec Cycle Works 5 star review on 22nd August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service- Paul obviously very knowledgeable and that's why I traveled from Huddersfield to get his expertise. I knocked 1 star off just for the delay from bikone- I'm not sure if this is something you can rectify- it seems the rep in the UK was delaying or saying the bottom bracket should have arrived. It took 2 months which is a long time to be without bike. Like I said, this may be out of your control but maybe feed it back to bikone rep.”

Helpful Report

(Kendal) - Posted 4 days ago

“Very positive reception and ‘check in’ could have been better if I’d been given an estimated time of initial assessment. After that communication was very good and possible extra maintenance issues were raised too. Work was carried well and in good time. I’d definitely use again”

Helpful Report

(Kendal) - Posted 2 months ago

“Lanequest cycle event was well organised with good food and helpful staff 🙂 Bit more signage to the event would have been helpful in getting to the carpark”

Helpful Report

(Kendal) - Posted 4 months ago

“Great service and friendly staff ...happy to use again in the future ..”

Helpful Report

(Kendal) - Posted 7 months ago

“The new bike got its check-over from friendly and knowledgeable staff. I also got good advice on potential pitfalls with the components on my new bike too. These guys want you to have hassle-free riding more than they want to you to hurry back in with avoidable issues!”

Helpful Report

(Kendal) - Posted 8 months ago

“They get the job done”

Helpful Report

Posted 2 years ago

I cant speak for the price because other dealers do not publish their prices. However, when this customer collected their bike they were very happy with the function. This was a Santa Cruz eBike. We were tasked to repair some broken fixings that hold on the motor cover, repair gears resulting from a bent hanger and cage, fix a poorly functioning rear brake and fix a One Up components dropper post. We were also tasked to replace a rear tyre provided. This was an enduro fit with a CushCore Lining. We did have an issue where this was leaking air and we were asked to take another look and fix the leak. We spent an additional 2.5 hours removing that tyre, cleaning off all the old sticky tape, sanding down the rim, replacing rim, and refitting the tyre. We had the bike for a further few hours and did not encounter a leak while it was in the shop. This customer asked us to hurry this job and do this work to a tight schedule considering our current work load. We did this and put ourselves under a lot of stress to deliver on time. As far as we know the work was completed to our usual high standard and we did not receive a complaint at the time. If we had, we would have fixed it immediately. We charged 4 hours labour total. Rear wheel - remove tape, cean rim, fit tape, refit tyre Service Rear Brake with Sticky Caliper, Replace pads and bleed. Straighten rear mech hanger Straighten rear mech cage. Tune gears, clean chain. Strip and service One Up Components Dropper. Replace cable Remove Motor cover, remove rivut, replace with larger M4 versions with new bolts, rebuild I feel this is a fair amount of time, and our prices were clearly displayed. There was no objection at the time. We have tried to contact the customer and offer to put right any workmanship issues. To date, there has been no answer, and we are unaware of any issues before this review. Paul

Posted 2 years ago

“Excellent service on the bike, it is running like a dream. The only issue is the price of the parts. They can be got cheaper.”

Helpful Report

Posted 2 years ago

Thanks. Did you know we price match. We quote ahead, we send you the invoice so you can prepare a list of places we need to match. So long as it is in stock and includes shipping we will price match, or just buy from wherever you saw the price if we can't. We don't spend time searching for you, because we would never get any wrenching done. hope that helps in the future.

Posted 2 years ago

“Very knowledgeable and trustworthy. Recommended”

Helpful Report

Posted 4 years ago

“Paul: You need to use spellchecker more ;) "We really need your feedback to help us improve, and to let future customers know what service they can expect from us. A **sentace** or two of your thoughts would be **aprrecited** by both our customers and the Mapdec team. " Price and delivery were good, thank you!”

Helpful Report

Posted 7 years ago

Thanks Steve!

Posted 7 years ago

“I am just an ordinary, middle-aged person that likes to get out on her bike. I was nervous about booking on to a mapdec training session for all the reasons people usually put things off. It definitely wasn't as daunting as I thought. Try it, whoever you are. It's still just you and your bike.”

Helpful Report

Posted 7 years ago

“Price and Quality of Product”

Helpful Report

Posted 7 years ago

“The item I ordered arrived safely. It arrived within a reasonable time.”

Helpful Report

Posted 8 years ago

“Good products with the exception of the K20 clamp mount which literally fell apart the minute it was taken out if the package!”

Helpful Report

Posted 8 years ago

“I ordered some waterproof socks, they arrived quickly and work well.”

Helpful Report

Posted 8 years ago

“Order processed quickly and delivered efficiently. Mapdec mapboard is robust and doesn't vibrate on MTB. Only criticism is that the deck itself could do with being a bit larger”

Helpful Report

Posted 8 years ago

“just liked the way last year when i did a few sessions that you and helen were so efficient and enthusiastic”

Helpful Report

Posted 8 years ago

“Booked for a bike fit session for my road bike. Mapdec were recommended by a friend. Paul spent nearly an hour with me, watching me ride on the turbo, asking questions and talking things through. He made adjustments to my stem, seat and post. Done two rides since total of 80 miles and the bike feels much better. I'm happy it was money well spent. Paul was really easy to talk to and really helpful. Happy to recommend”

Helpful Report

Posted 8 years ago

“Very quick delivery”

Helpful Report

Posted 8 years ago

“Very fast delivery”

Helpful Report

Posted 8 years ago

“The water proof socks work very well and help to keep my feet dry and warm, the only slight concern is I would have liked them a little longer as I use them on the golf course. The prompt delivery was appreciated.”

Helpful Report

Posted 8 years ago

Mapdec Cycle Works is rated 4.9 based on 851 reviews