Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 863 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bike itself seems great, but the buying experience has been awful. You took my payment even though you didn’t have the product, I accepted an alternative on the promise of free mudguards to make up for it. These never arrived and nobody has replied to either of my emails enquiring why.”

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Posted 5 years ago

“Delivery very prompt, excellent !”

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Posted 5 years ago

“Good quality saddles and swift delivery. I’d have given 5 stars if it wasn’t for all the hipster type communication style but some like that kind of thing”

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Posted 5 years ago

“The bike is lovely! Looks great, easy to set up and fun to ride. Ordering was simple and it arrived in 2 weeks which was pretty quick. Only issue was the tyres that came with the bike, the rear one was faulty so I had to replace it on the second ride.”

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Posted 5 years ago

“I'm now at the end of a very long drawn out process of communicating with Mango bikes. I bought my single speed around 18 months ago and also bought upgraded wheels, pannier rack and mud guards. The bike was generally good quality for the money although the brakes pads are pretty poor (had to change to better quality pads which largely sorted it out). However, after various attempts to fit the guards and rack I realised I could not do it and tried to return them. I contacted Mango multiple times and they simply did not respond. I got fed up and gave up. After a few months the wheel bearings started to grind. I took the bike to a reputable local bike shop who assessed the situation and confirmed that the bearings did not accurately fit the bike so needed to be replaced (or buy new wheels). I picked up the contact again (phone and email) and generally had a very difficult time getting hold of anyone. When I did get hold of someone They said they would be back in touch with me but never did. I tried again multiple times but got bored and very fed up trying to get hold of them. I ended up buying new wheels, separate guards and racks to the tune of £300. I threw the old stuff in the bin out of frustration (over a year had passed by this point). I felt aggrieved so got in touch again. After much chasing and hounding I was told that I had no right to claim a refund as I should have returned the stuff (!). I explained multiple times that I had tried to contact them and attempted to resolve via the customer service team with no success. In the end I was offered a gesture of a £45 partial refund. So the bike is now 'ok' with me having spend double the original value of the bike sorting it out. The customer service was absolutely appalling. One of the worst experiences I have ever had. So if you want an ok bike crack on but do it with hope as you'll likely never get hold of the customer service team. when they've got your money you won't get it back. Overall a real shame and I feel (as another review has stated) that mango need to invest some proper time in customer service and lay off the instagram pictures”

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Posted 5 years ago

“Great bike, delivered quickly and it's good quality, fast and looks brilliant. Highly recommend.”

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Posted 5 years ago

“I first found Mango bikes soon after they launched in, errrr...2012. I liked that they were doing something different, but didn't really need a new bike at the time. Fast forward to 2020. My old Specialized frame cracked and spec. refuse to warranty it. Just like they refused to even do a crash replacement on the original spec. I owned "We hafff no stock".... Anyway, I spotted the Point-R with Tiagra in Neon Yellow. Hell Yeah!! So I decided to give Andrew & Mango a go. On a like for like basis, nothing comes close. A Specialized Allez Sport comes in at 850 and has a Sora drivetrain, or the Elite has 105. The Point R with the Vision Team 30 wheels comes in at 655; £200 cheaper than the Allez Sport, but with better kit and in a cooler colour. Spend wisely and go with Mango. They're good.”

Mango Bikes 5 star review on 28th January 2020

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Posted 5 years ago

“Great bike for the price, functional and fun. Great colours too”

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Posted 5 years ago

“Hi Guys At Mango Bikes Just A Few Words Great Looking Bikes Great Service Fast Delivery Very Helpful Awesome Job Keep The Good Work Up Darren”

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Posted 5 years ago

“Great service from Andrew while purchasing my Point R. Bike and extras arrived in a good time and were well packaged with easy assembly. There was no chasing for updates as these came through by email. The Point R is a great bike, especially given the price tag for the quality of product in return. I would definitely recommend going for the Tiagra and a pair of SPDs. I have had some great comments from friends and looking forward to using it for training and a charity challenge I have planned in June.”

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Posted 5 years ago

“I love my bike so much! It came in exceptional packaging. The colors are vibrant & I haven’t put it together for a ride just yet. I expect an amazing ride & can’t wait. Thank you Mango Bikes!”

Mango Bikes 5 star review on 27th January 2020

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Posted 5 years ago

“Very easy website, very responsive team, easy to assemble bike. Lovely result. No complaints. Can't wait to get out cycling.”

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Posted 5 years ago

“Tl;Dr I would thoroughly recommend Mango. Great bike, great staff, and great price. In more detail... Customer service: Browsing their website I couldn't see a bike that had all the specs I was after, so I sent them a quick email to see if they had anything in storage that wasn't listed on their website. Within 15 minutes Andrew had emailed me back with a bunch of options. A few more exchanges later and he had put together a full bike spec for me and given me an excellent discount because the frame was an old one they were looking to get rid of. The bike: I bought a Mango Point AR, with hydrologic disk brakes, riser handlebars, and 2x8 full Claris. It is a vast improvement on my previous bike (to be fair, an old Trek MTB) and has cut down my commute by 10 minutes. I'm still in the first week of using it so it's still settling in - some gear changes are a bit clunky and I'm getting used to how sharp the brakes are - but it already feels better than other bikes that I've ridden for years. I do miss the suspension my previous bike had as I now feel all the potholes in the road, but that's the trade off for a quicker bike. Price: £400 for the whole thing. Bargain in my opinion (frame is last year's model). Delivery: From placing the order to receiving the bike took 6 working days. I've got no complaints - it's exactly what they say on their website. Bike assembly: It comes flat packed (obviously) and so some assembly is required. This was my first bike I had put together from scratch so it did not take me the 15 minutes claimed on the website. It was nearer 2 hours, though I've no doubt that someone who knew what they were doing could do it in 15. Without proper tools and experience, I found it difficult to get the disc brakes to line up cleanly with the wheels. I also found the mudguards weren't the best - the front one doesn't mount cleanly to the fork so I've ended just using a cable tie, and the rear one feels like it needs an extra mount point below the saddle to stop it from shaking. Overall though this annoyance does not detract from the bike, and a fix is totally within my reach if I simply drill an extra hole into the guards. Returns & refunds: No idea, not done either. Overall pros: - Frame - Andrew - Price Cons: - Bike assembly (due to my inexperience) - Mud guards (fixable with some patience)”

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Posted 5 years ago

“Outstanding! From my original enquiry, bike set up (I was even asked what set up for my brakes given i'm riding in Amsterdam to make sure she's perfect) through to delivery, the team at Mango were exceptional. Thanks again Mango Jennifer”

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Posted 5 years ago

“A great selection of products and very helpful staff 😁”

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Posted 5 years ago

“Ordered this wheel and it arrived in a box so comprehensively mislabelled (picture, large printed label, hand-ticked check boxes etc.) I assumed they had sent the wrong one. Turns out they just ship them in the wrong boxes and don't remove any of the labels and packaging checklists. Really poor customer service too, ignored several emails for weeks. Wouldn't buy from them again. Wheel seems okay though.”

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Posted 5 years ago

Hi Daniel Sorry about the confusion. We did reply to your emails but unfortunately didn't realise you hadn't opened the box for a while. We're proud that we reuse boxes and don't waste resource relabelling. It's how we've worked for a few years and out of the hundreds of wheels sold and dispatched this has been the very first issue. Glad you like the wheel, sorry you feel let down by the packaging. Mango Bikes

Posted 5 years ago

“Point Blank - Primato (Candy red, with silver highlights) Honestly, I've bought from Mango before, I did it again, and if I wasn't a broke university student I'd buy another. For the price, these bikes are brilliant. They arrive packaged well, the quality of the bike is amazing, and it's incredibly easy to find information regarding upgrades. The customisation of the bike is a major plus as well, the colour is of course a personal choice that many other companies don't offer, and having the option to choose your bar type instead of being given a standard option is brilliant. I've been riding my (new) second mango bike for a week and it does not disappoint. It's been amazing to finally be able to cycle again after moving from my home and this is by far the best choice for me. It's certainly a bike I'd recommend to any individual who I could convince to listen to me. Downsides. Not many, but some that should be considered. The bar ends will break, almost immediately, any small crash, bump or drop will results in them shattering. The wheels are fairly heavy, and although I am a fan of how they look, the weight will make a new cyclist think this is a hard bike to accelerate with. Upsides. Too many to accurately show, but here we go. The bike is incredibly customisable and friendly to those who want to carve out a look for themselves. Nearly everything can be replaced without the need for specialised tools, and I have already swapped out the handlebars to learn some cool fixie gear tricks (like falling over after failing to unclip (haha ow)). It's fairly easy to use the flip flop hub and makes for some fast riding. The bike is incredibly responsive, making it easy to take corners and navigate potholes, bad roads in general, people, tourists, and etc. I have not identified any parts yet which have been cheaped out on. Customer service was absolutely brilliant, I had a good 28 email chain with them detailing everything I wanted (colours/highlights/tyres) and they made it possible. If there is a specific bike you want, JUST ASK THEM. Andrew (The person I talked to) is an absolute star helping me make this bike a reality and if you have the pleasure to talk to him, you'll be just as happy as I was. I will continue to buy from Mango for many years to come if they make bikes to this standard :)”

Mango Bikes 5 star review on 10th January 2020

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Posted 5 years ago

A very comprehensive review, appreciate you taking the time to leave it. Superb bike as well, happy cycling! Thanks Mango Bikes

Posted 5 years ago

“Its a really really nice bike, very fast and light. Best one I've had I think. My only critisisms are 1) there were no instructions on how to put the bike together, 2) when trying to put the front wheel on it didn't fit over the brakes (i had to deflate the tire to fit it on), 3) the chain slipped on the gears a few times when riding (might need a bit of adjustment) Great black friday discount!”

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Posted 5 years ago

“Great customer service from Mango as the bike delivery was delayed and Mango helped to sort it out. As for the bike, my son says it is brilliant, loves the design and it goes very well.”

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Posted 5 years ago

“Really awesome bike! Great to ride! Looks super cool! Really impressed”

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Posted 5 years ago

Mango Bikes is rated 4.0 based on 863 reviews