Mango Bikes Reviews

Name: Mango Bikes
Address: Hollybank Business Park, Hollybank Road, Parkgate, Antrim
Rating: 4.04

4.0 Rating 826 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 826 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Hollybank Business Park,
Hollybank Road,
Parkgate
Antrim
B39 0DL

Mango Bikes 5 star review on 26th June 2023

278

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really nice bike that arrived on time, not 5 stars because of the brakes that are wearing out super fast, but otherwise really good feeling on the ride. Wish the gear ratio was a tad higher though”

Mango Bikes 4 star review on 29th September 2021

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Posted 2 years ago

“Hey 9 spd, great bike. Bit of trouble with the courier but Mango sorted it and kept me informed, replied to my emails promptly. Great customer service guys!”

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Posted 2 years ago

“Very attentive customer service post purchase/pre delivery. Regular updates and feedback, so excellent on that front. If there is a query, it was quickly responded to. You did run out of the colour saddle I wanted and I am waiting for an update on that. My only comment is that it would be good if you confirmed the weight of your bikes or did some lighter versions or had options for this. The one I bought from you was much heavier than expected and it would influence my decision to buy from Mango again.”

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Posted 2 years ago

“The bike is lovely and arrived in pretty good time considering everything that's going on. There was a lack of instructions and tools, but I managed to muddle through, although still not entirely sure whether the handlebars should be covered in the two piece casing around the middle before locking them in place on the stem.. Rides really well, hills may be tough at first but that's my issue, not Mangos! Overall really happy, and so far would definitely recommend. Thumbs up from me!”

Mango Bikes 4 star review on 25th May 2021

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Posted 2 years ago

“Hi, I recently bought a pair of bike lights, one of which did not work. The correspondence since returning the faulty light has been good but I'm not sure about the whole return process. It appears from the correspondence I've had with you that I need to wait until your supplier decides my return is valid before I get a replacement. I've never came across this before, normally a return would just be dealt with by the retailer I bought it from, not their supplier. I'm sure it will be fine but I'm worried the process will take longer than it should. Kind Regards Kevin Harkins”

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Posted 2 years ago

“Bike itself is good, when buying the bike I’m sure the ad said the bike came with Shimano gears but when I got it, they were a different brand (the website has had an update since and no longer mentions shimano) & unfortunately my bike wasn’t fitted with a mango seat, I got a bit of cheap one which I’ve since replaced as it was uncomfortable. Communication of the changes would of been appreciated considering they’re two major components. Arrived fairly promptly, 4 weeks from the order date it came and was easy to set up. Had a few long rides & the bike handles well, gears could be a bit smoother but overall I’m happy with it just a bit annoying about the gears not being as stated and me being one of the unlucky ones about the seat.”

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Posted 2 years ago

“Everything was great except for the fact that I didn't get a confirmation order email or when I should expect my order, which made me think that the website wasn't legit.”

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Posted 3 years ago

“I absolutely love my Original single speed in classy black, I was disappointed to be contacted to say that the brown seat wasn't available as this added to the look of the bike. I was surprised when the bike arrived and turned out to be silver, I've asked several opinions and all have agreed that it looks white on the website (perhaps this could be explained on the website to avoid future confusion). I didn't receive any instructions however it was fairly simple to put together. I suppose all in all despite wanting a white bike with a brown seat and ending up with a silver bike with a black seat I'm still fairly happy. Please see attached picture and compare to the colour on the website.”

Mango Bikes 4 star review on 22nd April 2021

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Posted 3 years ago

Hi James, thanks for the feedback. I have updated the image for the product to more accurately reflect the colour.

Posted 2 years ago

“Nice bike, delivery a little long”

Mango Bikes 4 star review on 16th April 2021

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Posted 3 years ago

“The bike itself is great but dealing with Mango as a company was less than smooth.”

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Posted 3 years ago

“A high quality bike let down by poor customer service. I immediately scraped off the decals on receipt, changed the saddle and handlebar caps as I would not want to be seen as an advertisement. Such a shame as the bike is so much better than others in this category. Lesson to be learnt is - Communication even if it is bad news is still communication, hearing nothing for weeks and weeks causes distress. The offer of an upgrade on wheels was appreciated but they are the same as the ones my friend received when he ordered his bike (no upgrade)”

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Posted 3 years ago

“The bike arrived and is great as expected. Easy to assemble, the communication was pretty appalling but it sounds like you guys are aware of that and I hope it is being fixed. But otherwise can't complain and I hope it lasts as long as my last one from you guys!”

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Posted 3 years ago

“I had never ridden an elegant and manageable bike like the one you sent me 😊”

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Posted 3 years ago

“Stunning bike. A beauty to ride. Light, slick, comfortable.”

Mango Bikes 4 star review on 15th November 2020

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Posted 3 years ago

“Great bikes, patchy communication”

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Posted 3 years ago

“We were very happy with bike , lovely and easy to build . It did take much longer to come than expected but Mango kept us up to date and also said they would send some free gifts with the bike because of the wait .We were expecting some lights or other accessories however all we got was a mini pack of Harribo !!”

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Posted 3 years ago

“I've had my bike for a few weeks now and I can't fault it so far. The quality of the bike is great, it's lovely to ride and it was really easy to put together. I live in a third floor flat and store it inside so it's really light to pop on my shoulder and carry upstairs. I'm 5 foot 2 so the smaller frame was definitely the right choice for me, With the seat at its lowest I'm on the tip of my toes. One for the shorties to keep in mind. It just took a wee bit of getting used to. I appreciate the challenge the company has had over the past few months with their supply chains and demand. They have acknowledged their communication wasn't great. I think being upfront about supply chains would have appeased a to of peoples frustrations and setting further out delivery dates/ or none at all would have been better. I think if they really take on board all of the learnings from the past few months and put more processes in place to manage it the business will be better off. I wouldn't let reviews from the past few months put you off if you really want a Mango bike but be open to the fact it might take a while to come as it doesn't seem like the demand for bikes is slowing.”

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Posted 3 years ago

“I have a second hand mango bike,is amazing¡i will buy a new one as soon as posible¡”

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Posted 3 years ago

“A good quality bike and great value for money. I would have rated it 5 stars if the communication would have been better and if they had delivered my order on time. The order which was 2 fixie bikes took more than 4 months to be delivered!”

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Posted 3 years ago

“Whilst communication has not always been the greatest (appreciate how busy everyone has been!) my order and any issues were sorted out well in the end and I am extremely pleased with my new bike.”

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Posted 3 years ago

Mango Bikes is rated 4.0 based on 826 reviews